Group Members

Nonverbal

Nonverbal

Everything

except

the words!

Everything

except

the words!

Actions speak louder than words

Definition Transmission of messages by a medium

other than speech or writing

Research suggests that only 5 percent effect is produced by the spoken word, 45 percent by the tone, inflexion, and other elements of voice, and 50 percent by body language, movements, eye contact, etc.

Non-Verbal Communication

Non-verbal communication is usually understood as the process of communication through sending & receiving wordless messages.

It includes: Appearance Body language Facial expressions Gestures Eye contact

Salient features

Transfer of meaning without words.

Less than 1/3 of the meaning is transferred through words.

Non-verbal & verbal behavior are some way about each other.

Non-verbal communication is culturally based.

What does this symbol mean to you?

In the United States it is a symbol for good job In Germany the number one In Japan the number five In Malaysia the thumb is used to point rather than a finger

Categories

Sign language Action language

Object Language

Functions Accenting (Moderating): Nonverbal cues can amplify or

accentuate language.

A parent tells a child “It’s bedtime.” The child lays on the floor, kicking and screaming, while saying “No, no, no, no, no.”

Complement: Nonverbal cues may complement or reinforce words.

“While scolding a child a parent points a finger at him or her.”

Contradicting (Conflicting): Nonverbal cues can signal the opposite of what words mean.

“Your mouth is saying no, but your body is saying yes.”

Regulation: Making or breaking eye contact to signal turn taking

“Gus puts both elbows on the table and inhales, indicating he is about to speak.”

Repetition: Nonverbal cues can reiterate verbal communication.

“You ask a stranger in a foreign country what time it is. The stranger doesn’t understand, so you tap the top of your wrist with your finger.”

Substituting: Nonverbal cues may serve as substitutes or replacements for words.“A basketball player makes a choke sign after a player on

the other team misses a crucial free throw.”

Non-verbal behaviors

Occur in a text

Difficult

Always communicate

Governed by rules

Believable

Meta-communicational

Categories of body movement

Emblems

Illustrators

Affect displays

Regulators

Adopters

Emblems

Thumbs up Ok

Tilt head eyes closed Sleeping

Hand to mouth Eating

V with fingers Peace

Illustrators- Directly tied to speech

Affect displays- Indicates the intensity of emotions we feel.

Regulators- Body movements that help to control the flow of communication.

Adaptors- Movements or behavior that involve personal expressions.

Environmental Factors

Nonhuman factors that can influence human transactions.

Furniture Architectural style Interior decorating Lighting conditions Colors Temperature

Artifacts

Interaction of human-made objects withperson.

Clothes

Lipstick

False eyelashes

Perfume

Physical Characteristics

Physical characteristics often affect how

others react to the conversation.

Body height

Weight

Hair

Skin color, tone

Paralanguage

How - not what you say.

Volume Rate Quality Pitch Vocal & lip control Accent

Space Intimate – Ranges from actual touching

to a

distance of about 18 inches.

Personal - 18-30 inches.

Social – 4-12 feet.

Public - 12-15 feet.

Eye contact – Indicates interest, attention or involvement between two people.

Smell – It is a powerful communicator.

Taste – It is correlated to sense of smell & is highly subjective.

Act of touch

Positive & negative influence. Ungoverned by rules.

Time Use of time & how we

view its role in our personal & professional lives play a role in our communication.

Non-verbal Sounds

Laughing Sighing Crying Inhaling Excessive groaning Yelling Whispering

Color influences communication

Yellow cheers and elevates moods

Red excitesandstimulates

Blue comfortsandsoothes

In some cultures black suggests mourning

In some cultureswhite suggestspurity

Silence

Provide thinking time

Hurt others

Isolate oneself

Prevent communication

Communicate feelings

Communicate nothing.

Effects of Non-verbal communication

Non-verbal cues are difficult to read.

Non-verbal cues are difficult to interpret.

Some non-verbal cues are important than others.

We fail to read some cues.

We are not much skilled.

Thank you