nonverbal communication 1228306051519765 8

8/6/2019 Nonverbal Communication 1228306051519765 8

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Body Language


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Studies show that your words account for only 7% ofthe messages you convey. The remaining 93% is non-verbal.

55% of communication is based on what people seeand the other 38% is transmitted through tone ofvoice.

Themost important thing is to hear what isnt

being said.

Peter Drucker


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Nonverbal communication includes all unwritten and unspokenmessages, both intentional and unintentional.

An enduring image the

message this photograph was

meant to send out was vital to

Middle East peace.

What does the body language

of those in the image suggests?

Is that also beingcommunicated to the world?

http://eig.edina.ac.uk


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Forms of Nonverbal Communication

Time

Space

Territory

Eye contact

Facial expression Posture and gestures

Physical appearance of people


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Jockeying for position

Inclusive - Non-inclusive

How you include/exclude others in a group

Parallel body positions Will position yourselves to relate to each

other

Side by side are neutral

Facing means people are involved


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Territory

Intimate

Touching

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Personal

Close -1 to 2

feet Far - 2 to 4

feet

Social

Close 4-7 feet

Far - 7-12 feet

Public

Close - 12-25

feet Far - 25 feet or

greater


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Eye Contact

Eye contact is the most obvious way you communicate. When you arelooking at the other person, you show interest. When you fail to makeeye contact, you give the impression that the other person is of no

importance. Maintain eye contact about 60% of the time in order tolook interested, but not aggressive.

Eye-to-eye confrontation-honest and direct

Business-Eyes & Forehead-business transaction

Social-Forehead to lips-social interaction

Intimate-From head to toe-call for intimacy Eyes keep shifting-lack of concentration

Evasive eyes-lack of credibility

Stammering eyes-lack of confidence


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Facial Expression

Facial expression is another form of non-verbalcommunication. A smile sends a positive message and isappropriate in all but a life and death situation. Smiling

adds warmth and an aura of confidence. Others will bemore receptive if you remember to check yourexpression.

Smile: Open personality Felt smile, Miserable smile, False smile


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Same Sign, Different Meanings


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Gestures & Posture

The position of your head speaks to people. Keeping your head straight, which is not the sameas keeping your head on straight, will make you appear self-assured and authoritative. Peoplewill take you seriously. Tilt your head to one side if you want to come across as friendly andopen .

How receptive you are is suggested by where you place your arms. Arms crossed or folded overyour chest say that you have shut other people out and have no interest in them or what theyare saying. This position can also say, "I don't agree with you." You might just be cold, butunless you shiver at the same time, the person in front of you may get the wrong message.

How you use your arms can help or hurt your image as well. Waving them about may showenthusiasm to some, but others see this gesture as one of uncertainty and immaturity. The bestplace for your arms is by your side. You will look confident and relaxed. If this is hard for you,do what you always do when you want to get better at something - practice. After a while, it willfeel natural.

The angle of your body gives an indication to others about what's going through your head.Leaning in says, "Tell me more." Leaning away signals you've heard enough. Adding a nod of

your head is another way to affirm that you are listening. Posture is just as important as your grandmother always said it was. Sit or stand erect if you

want to be seen as alert and enthusiastic. When you slump in your chair or lean on the wall, youlook tired. No one wants to do business with someone who has no energy.


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Appearance & Voice

Voice Qualities

You were late.

You were late.

You were late.


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Handshake

Open Palms: Positive Personality

Equal handshake: Equal in behaviour and attitude with no complexes

associatedTight Grasp: Superiority Complex

Limp Handshake: Inferiority Complex

Informal Handshake: Informal behaviour and attitude

Politicians Handshake: Deceptive behaviour


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Positive body language signals

1. Yawning/cupping chin in hands Boredom, fatigue

2. Frowning Annoyance, disagreement

3.Continued gaze, no head movement Not attentive, dislikes what is said, nocooperation

4. Drumming fingers, tapping foot Impatience, boredom

5. Looking over spectacles/Narrowing eyes Disapproval, disbelief, dislike

6. Glasses removed and put down No longer listening, already made thedecision

7. Shifting position continually to avoid eyecontact

Not relaxed, disagreement

8. Stroking nose/rapid blinking Negotiations, defensive, exaggeration,lying

9. Tilting head Interested, listening

10. Stroking chin Great interest, concentration

11. Leaning forward Concentrating, increases emphasis

12. Leaning backward Looking for conclusion, thinking, inviting

13. Clasping both hands behind the neck Extreme confidence, relaxation


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Nonverbal Behaviorand Perception

A Matching Quiz

1. Insecurity 2. Defensiveness 3. Cooperation

4. Confidence 5. Nervousness 6. Frustration

Short breaths, tsk sound, clenched hands, wringing hands

Hands behind back, hands on lapels of

coat, broad gestures

Arms crossed, sideways stance, touching and rubbing

nose, rubbing eyes, drawing away

Open hands, upper body in sprinters position, sitting on

edge of chair, hand-to-face gestures

Clearing throat, whew sound, whistling, smoking,

fidgeting, tugging ears

Pinching flesh, chewing pen, biting fingernails


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Nonverbal Behaviorand

PerceptionA Matching Quiz

1. Insecurity 2. Defensiveness 3. Cooperation

4. Confidence 5. Nervousness 6. Frustration

Short breaths, tsk sound, clenched hands, wringing hands

Steepled hands, hands behind back, hands on lapels of

coat, broad gestures

Arms crossed, sideways stance, touching and rubbing

nose, rubbing eyes, drawing away

Open hands, upper body in sprinters position, sitting on

edge of chair, hand-to-face gestures

Clearing throat, whew sound, whistling, smoking,

fidgeting, tugging ears

Pinching flesh, chewing pen, biting fingernails


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By Vivekananda

nonverbal communication 1228306051519765 8

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