noshi: community driven finding + knowing service
DESCRIPTION
I don't know what I don't know. This core idea propelled the creation of a mobile mapping application and service ecology. I sought to design a finding service that enables a mobile user to leverage community driven knowledge in service of new information and experiences. Note: this project was created before the iPhone was actually released.TRANSCRIPT
noshicommunity driven finding + knowing service
by Matthew Muñoz (first year graduate student)
May 5, 2007Studio project in New Information Environments taught by Santiago Piedrafita
x
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
core issue
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
guiding principle
how can i find what i don’t know, using a new information environment?
research question
a context at the intersection of three areas:
service design
finding
mobility
what’s a new information environment?
service design creates an intangible experience out of multiple touchpoints over time
every touchpoint represents a design opportunity
why service design?
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
finding consists of:
searching — looking for a specific place
browsing — looking for multiple places in proximity to user
community-based databases provide information (flickr, myspace, citysearch)
maps enable users to find information
why research finding?
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
mobility embodied by the Apple iPhone.
advanced mobile computer
large screen real estate
touchscreen interface
2.0 megapixel camera
next generation models may include GPS
why research mobility?
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
technologically savvy individuals who seek new knowledge, experiences and efficiency
anytime in the day or night, but especially during “down times” while in between spaces
essentially, people such as myself
i’m a curious, 26 year-old graphic designer living in raleigh, north carolina
who is the target audience?
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
If
01/31/2007_5:42:45 AM
01/31/2007_5:36:34 AM
01/31/2007_5:27:23 AM
01/31/2007_5:33:07 AM
01/31/2007_5:31:50 AM
new information environments could facilitate learning and productivity during my “down times,” I’d have more time to find out what I don’t know. This diagram shows the times during
an average day in which I am most productive.
EXCERPTS FROM hTTP://www.aSkTOg.COM/COluMnS/070IPhOnEFIRSTlOOk.hTMl
http://www.jjg.net/ia
²
²
²
²
can I find what I need here*?can I find what I need here*?
i don’t know what I don’t know
dEFInITIOnS CREaTEd by ThE FIRM lIvE|wORk and dOCuMEnTEd In “dESIgnIng InTERaCTIOnS” by bIll MOggRIdgE
Ifbase concept
design a finding service that enables a mobile user to leverage community driven knowledge to create new information and experiences
based on databases of keyword and geotagged locations
a good friend eager to suggest places i’d like
research conclusion / core system behavior
service ecology
service ecology
embodies community driven knowledge through personal maps of suggested destinations and journeys
based on user preferences
core behavior of mapping app
9:30
Valentilooney
you like 93% of my suggestions
app elements
The Little Island Factory
you like 85% of my suggestions
Buffalo Bill
you like 15% of my suggestions
:56
www
1:24
rating preferences dictate which places show images
rating preferences dictate which places alert the user
when in proximity to user but not on screen, places anchor to edges
app touchscreen interface overview
multiple views
satellite (current)
map
hybrid
multiple views
satellite (current)
map
hybrid
my position
highly rated location
moderately rated location
01/
31/
2007_5:42:45 A
M
01/
31/
2007_5:36:34 A
M
01/
31/
2007_5:27:23 A
M
01/
31/
2007_5:33:07 A
M
01/
31/
2007_5:31:
50 A
M
new
in
form
atio
n en
viro
nmen
ts
coul
d fa
cili
tate
le
arni
ng
and
prod
uctiv
ity d
urin
g m
y “d
own
times
,” I’d
hav
e m
ore
time
to fi
nd
out
wha
t I
don’
t kn
ow.
Thi
s di
agra
m s
how
s th
e tim
es d
urin
g an
ave
rage
day
in w
hich
I a
m m
ost p
rodu
ctiv
e.
EX
CE
RP
TS
FR
OM
hT
TP
://
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w.a
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TO
g.C
OM
/C
Ol
uM
nS
/07
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hO
nE
FIR
ST
lO
Ok
.hT
Ml
http:/
/w
ww
.jjg.n
et/ia
² ² ² ²
can
I fi
nd w
hat
I ne
edh
er
e* ?ca
n I
find
wha
t I
needhere* ?
i d
on
’t k
no
w w
hat
I do
n’t
know
dE
FIn
ITIO
nS
CR
Ea
TE
d b
y T
hE
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M l
IvE
|wO
Rk
an
d
dO
Cu
ME
nT
Ed
In
“d
ES
Ign
Ing
In
TE
Ra
CT
IOn
S”
by
bIl
l M
Og
gR
Idg
E
Ifbase concept
exploring down times
scenario / morning
walk to class
:56
www
1:24satellite view my position
highly rated location
moderately rated location
the lay of the land
:56
=====
==
:15close
3
3
www
1:36
app notifies me of proximity to usps type place
taken from address book nicknames
friend’s suggestions rating
keyword tagging + rating system
1:47
new idea! use vernacular type + landMarKs for aiga raleigh poster design > create to do
publish entry online
keywords
access to do list
previous to do
walk to field house
in studio
scenario / early afternoon
base conceptwalk away from field house to grab lunch
www
:18
walk in direction of restaurants
many restaurants
1:02
4
www
1:29
on way to lunch, find flag info gfx place
other friends linked to this place
1:02
4
www
1:35
single tap place icon for directions
suggested route
multiple routes
place icon
1:02
4
=====
===== =====
close 1:02
4
3
2
1:35
www
double tap place icon for overview
media index
2
2
1 of 2
2 of 2
2 of 2
no preview available
exact
address
close 3
media index
tap for image detail
1 of 2
close 3
image detail
1:02
4
=====
===== =====
close 1:02
4
3
2
1:35
www
comments posted
double tap place icon for overview
IM
==== ====
=====
3 COMMENT
1 of 3
===== ====
==== ====
2 of 3
close
4
3
read comments
original post
close
4
3
2 of 3
===== ===
=====
3 of 3 INVITE TO GROUP
==== ==
===== =====
4 of 4
4 COMMENT close
4
4
create comment
my comment
comment
1 of 3
===== ====
==== ====
2 of 3
===== ===
=====
3 of 3 INVITE TO GROUP
==== ==
COMMENT
===== =====
4 of 4
4 COMMENT close
4
4
look at valentilooney’s related places for ncsu campus
view related places
1:02
4
www
5:36
friend selection
look at valentilooney’s related places for ncsu campus
keyword selection
10:30
9:30
1:10
1:02
4
www
6:36
look at all related places for ncsu campus
select All
www
6:36
single tap place icon for directions to café carolina
www
6:36switch to map view
switch view + zoom out
zoom out
in studio
scenario / late afternoon
still in studio
3:22
9:30
5:10
2:30
www
:00
=====
=== =====
close 20:32
3
1
:00
www
new reply from vernacular type + landmark to do from Jason a.
3:22
9:30
5:10
2:30
www
:00
view journey
closer dots indicate longer amount of time spent in an area
switch to hybrid view
finding service enables a mobile user to leverage community-driven knowledge to create new information and experiences
mapping app embodies this knowledge through personal maps of suggested destinations and journeys
maybe i do know what i don’t know
on a cultural level, this finding service could lead to a state of “ubiquitous discovery”
everyone knowing what they don’t know
what a world...
cultural impact?
thanks for your time
questions? contact me at [email protected]