notable solutions, inc autostore automates the secure flow of information, accelerating how people...

Notable Solutions, Inc

AutoStore automates the secure flow of information, accelerating how people and

businesses realize their full potential.


Insurance – Claims Processing


Insurance companies typical challenges are:

Costs

Security

Inefficiencies

Labor & Paper Handling

Risk Mitigation & Regulatory Compliance

Slow & Error Prone Workflows

Insurance – Claims Processing


Customer SatisfactionThe first real interaction with a

customer is when a claim is submitted

…but costs are nothing compared to retaining customers…

Service Center

LOB Server

ECM Server

1

2

5

6

LocalOffice

HQOffice

3

4

DMSLOB

Typical Branch Claims ProcessOver 10 Touch Points = Risk + Time

Client

ECM Server

Service Center

LOB Server

Email

User Authenticated

Branch Office

…automation in less than 10 seconds

Email confirmation

Claims Processing with NSi


Why not turn Copiers/MFDs and Mobile Devices into “ATM like devices” for internal process automation?


What can you do in 10 seconds?

ATM1) Login (pin code)2) Fast-Cash $1003) Get account balance

Copier or Mobile Device (with NSi)1) Login (pin code)2) Scan or upload documents for a

business package3) Review status of workflow4) Address exceptions or missing

documents

Story: Claims ProcessingTotal Loss Workflow

ClientInsurance Company

Auto Adjuster


Client

•

•

•


•

•

•

Insurance CompanyAuto Adjuster



Pin

12345678

Login



ClaimsExceptions

History/Status



New ClaimExisting Claim



History/Status

Existing Claim

98543 – Leslie Hunt

Status

Pending

Determination

Total Loss

Document TypePhoto of damaged vehicle

Signature


Service Center

nsi


Insurance CompanyAuto AdjusterCustomer

Tom instructs Leslie to bring in required documents to close the Total Loss Transaction


Customer

Leslie brings in documents


Check List

Total Loss StatementOdometer Statement

Example Claim Package

Mix of External and Internal Documentation

Power of Attorney

Police Report


Operation CenterService Center

1-2 Day Delay

In the past, Tom would have placed the documents in a courier pouch.



2 Proximity Cards

AND/OR

Mobile3

AND/OR

At the front panel

1

With NSi, Tom authenticates himself



Secure Fax Secure Scan

eCourier

Since Tom is identified as an authorized user, he will see the eCourier button



Operation Center

eCourier

Service Center

Secure Transmission

With NSi, Tom can just press the eCourier button on the “copier” to easily scan to the Service Center.

It’s that easy!

The same workflow in the Service Center can be leveraged as if the documents were mailed/couriered.




eCourier


eCourier


Electronic Workflow

Service Center

nsi



Service Center

Tom Ridge

We received a successful scan for Leslie Hunt, Total Loss Claim

All required documents were received:1. Total Loss Power of Attorney2. Odometer Disclosure Statement3. Total Loss Statement4. Checklist

Scan for Leslie Hunt, Total Loss Claim, Transaction ID = LH67895


Email Success Notification


Operation Center

eCourier

Service Center

Secure Transmission

10 second automation

Note that Tom did not have to:- Specify the DPI- Image Format- Quality Settings- Etc.

They were all programmed into the button “eCourier”Insurance Company

Auto Adjuster


Operation Center

eCourier

Service Center

Automatic • Deskew and Image Cleanup


Operation Center

eCourier

Service Center

Automatic • Deskew and Image Cleanup• Blank Page Removal• Page Orientation• Double Side Scanning• File Compression


Tom’s process of using “eCourier” was simple and streamlined,

…Tom also received a notification of success. Additionally, Tom could go to the MFD to get a “History/Status” Update

History/Status



eCourier


History/Status

History/Status


History/Status

History/Status

2:46p Hunt, L –In Process

Please click a transaction for more details

1:30p Jones, T -Complete

11:55a Smith, R -Complete

10:05a Rogers, T -Complete


History/Status

History/Status

Title: Hunt, LeslieStatus: In ProcessScan Date: 2:46pm 7/20/2013

Documents: 41.Total Loss Power of Attorney2.Odometer Disclosure Statement3.Total Loss Statement4.Checklist


Tom’s process of using “eCourier” was simple and streamlined,

…but what if an exception occurred?

…such as a missing document to the transaction.

Exception Processing



Tom get’s notified of a problem in the submission

Service Center

Tom Ridge

There was an error processing your Total Loss Claim submission for:Account: Hunt, LeslieTransaction ID: HL67895Reason: There was a missing “Total Loss Odometer Statement”.

Request Action: Please submit this document. Attached is a coversheet to assist in this process.

Missing Document for Leslie Hunt, Transaction ID = LH67895

Missing Odometer Statement – 937842843.pdf




Service Center

Tom Ridge





Insurance CompanyAuto Adjuster We are missing the Odometer Statement

For: Hunt, Leslie

Scan the missing document on the MFD

Required Document


eCourier



History/Status


History

History/Status

Title: Hunt, LeslieStatus: ** Exception **Reason: Missing Odometer Statement

Scan Date: 2:46pm 7/20/2013

Received Documents: 31.Total Loss Power of Attorney2.Total Loss Statement3.Checklist


eCourier



Exceptions

History/Status


Select Exception Scan with Barcode

Exceptions

Exceptions



eCourier


We are missing the Odometer Statement

For: Hunt, Leslie


Required Document


Do we have to print out the barcode coversheet?

= No!

We are missing the Odometer Statement

For: Hunt, Leslie


Required Document



Select Exception

Hunt, L - Odometer Statement

Exceptions

Scan with Barcode



eCourier

Select Exception Hunt, L – Odometer St


Service Center


What if Leslie does not have a required document with her?

How can we support capturing those documents without her having to come back into the branch?

What if the barcode coversheet could also be used as an instructional sheet, and a fax coversheet?


Customer



Service Center

Tom Ridge





Insurance CompanyAuto Adjuster We are missing the Odometer Statement

For: Hunt, Leslie


Or provide this document to the client so they can:

Scan and email to: [email protected]

Fax this coversheet to: (800) 555-1212

Required Document


NSi solutions can be used to capture documents, not only from an MFD, but also:

– Inbound emails (e.g. [email protected])– Inbound faxes (e.g. 800-555-1212)– Web Forms– Integrations into Outlook and Notes– And even a Mobile Client

mailto:[email protected]


Tom used the “eCourier” button to easily replace the traditional courier process

eCourier• Reduced Courier Cost• Eliminate 1-2 days of delay in

processing

Tom was able to easily manage an exception either by scanning on an MFD, or

using his Mobile device

• Reduced delays in closing the transaction

Exceptions

History/Status

Tom was able to easily see notifications and keep track

of the status of the transaction

• Increased visibility to the branch helping to expedite

any exceptions

Branch AutomationInsurance – Claims Processing

Recap


15+ Years in Business• US HQ: Rockville, Maryland (USA)• EMEA HQ: Germany• South America HQ: Sao Paulo (Brazil)

Core Business: • Development of document driven distributed capture solutions.

• Worldwide customer base : 4,200• Over 28,000 AutoStore™ servers • Over 280,000 connected devices


Gartner• Scalable server-based platform

• Broad device support

• Integrates with existing IT security infrastructure

• 32+ connectors for ECM

• Custom line of business integration Gartner’s Competitive Landscape Report:Smart MFP Document Workflow SolutionsPublish: November 2010

Public link to report abstract

http://my.gartner.com/portal/server.pt?open=512&objID=260&mode=2&PageID=3460702&id=1471213&ref=clientFriendlyUrl


Deloitte


Secure Information Exchange™Mainframes

Multifunction Devices(MFDs), Network Scanners

Desktop apps

Smartphonesand Tablets

Desktop scanners

ERP, Line of BusinessApplications

Production Printers

Groupware & Collaboration

Content Management

File, Fax, Email

Custom Applications

Office Printers


Other Example Workflows

Banking

Insurance

FinancialRetail

Distribute multi-state/national businesses

Support

Hospitality


1. Easy to Use

2. Secure

3. Reliable & Scalable

Requirements for Success


With NSi = Easy To Use


eCourier


Secure

FileNet(or other destination)

Secure Transmission

Secure Access

Several options available to ensure only the right person/group has access to scan to certain workflows.


Remote Offices

Central Data Center

FileNet

SharePoint

Oracle/SQL DB

Fax Server

Email Servers

Thousands of Devices

Integrate with virtually

any backend system


Reliable & Scalable

• Reliable – supporting 100,000 of MFDs automating critical workflows today

• Scalable – can grow with your business needs both technically and through functionality


AutoStore automates the secure flow of information, accelerating how people and

businesses realize their full potential.

notable solutions, inc autostore automates the secure flow of information, accelerating how people...

Documents

notable solutions

login slide

checklist slide

time slide

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exception processing

total loss transaction

total loss workflow