now that we're agile, what's a manager to do?
TRANSCRIPT
AT3 ConcurrentSession11/12/1510:00am
“Now That We're Agile, What's a Manager to Do?”
Presented by:
David Grabel, Grabel Consulting Services, LLC
and
Shyam Kumar, UST-Global
Broughttoyouby:
340CorporateWay,Suite300,OrangePark,FL32073888-268-8770·904-278-0524·[email protected]·www.techwell.com
David Grabel Grabel Consulting Services, LLC
Currently bringing agile beyond engineering, David Grabel is a passionate enterprise agile coach. He has introduced Scrum, kanban, XP, and SAFe to organizations from single team startups to organizations with more than 500 teams. David helped develop a process to integrate lean UX design with Scrum delivery teams that was rolled out to fifteen lean UX teams supporting more than one-hundred delivery teams worldwide. A certified CSM, CSP, and SPC, he is studying at the Greenleaf Center for Servant Leadership. David is president of Agile New England.
Shyam Kumar UST-Global
Shyam Kumar currently serves as a Principal Agile Consultant at UST-Global. He has helped multiple teams and programs adopt and improve upon their agile practices, in Scrum, Kanban and SAFe, at both the team and program levels including co-located as well as distributed teams. He is a CSM, CSP0, SPC and an Innovation Games Certified Collaboration Architect. Shyam is also actively engaged with Agile New England, a non-profit agile user group, dedicated to accelerating the adoption of agile throughout the New England region.
Now$That$We're$Agile,$What's$a$Manager$to$Do?!
The!Path!to!Servant!Leadership!for!Functional!Managers!
David!!Grabel!Shyam!!Kumar!
� On!the!index!cards!write!down!the!big!!challenge/s!that!functional!managers!face!(or!faced)!in!the!transitioning!to!Agile!in!your!organization.!
� Use!one!card!per!challenge!
� Share!it!with!others!at!your!table!
� Save!index!card/s!for!later!exercise.!
Exercise!5!Minutes!
What!were!some!of!the!challenges!that!you!came!up!with?!
This!is!what!we!encountered!when!we!presented!this!session!at!other!forums:!!!!Managers:!� Assigning!tasks!to!team!members!� Telling!developers!how!to!design!a!solution!� Telling!testers!which!tests!to!write!� Setting!deadlines!with!fixed!scope!� Doing!once!a!year,!individual!performance!reviews!� Not!acting!to!socializing!knowledge!&!skills!:!!Some!team!
members!with!unique!knowledge!&!skills!–!still!continue!to!be!a!single!point!of!failure!� Inadvertently!encouraging!“Heroic!Individual!Behaviors”!vs.!
“Team!oriented!culture”!–!by!way!of!recognition!&!rewards!!!!!
Challenges:!Examples!
Why!is!Servant!Leadership!Important!in!an!Agile!context?!!!
� The!best!manager!ever!!!� One!who!CHOOSES$to!serve!the!high!priority!needs!of!others!first.!
!� Leadership!emerges!from!acting!on!this!choice!
Who!is!a!Natural!Servant!Leader?!
� I!am!a!“Recovering!command!&!controlaholic”!!!!!!(see!Lyssa!Adkin!Coaching!Agile!Teams).!
!� I!do!my!best!to!listen!&!put!the!high!priority!needs!of!others!first.!
!� I!do!my!best!to!lead!by!encouraging!others!to!do!their!best.!Acknowledge!and!celebrate!their!contributions!and!accomplishments.!
I!am!NOT!Natural!Servant!Leaders!
Robert!Greenleaf’s!Journey!
Timothy!Leary!
Servant!Leaders!in!History!
John$$Woolman$
Paul$Farmer$Partners$in$Health$
� Pair!up!or!get!in!a!group!of!3!–!and!describe!any!servant!leadership!that!you!have!observed/!experienced:!!!especially!in!organizational!/!business!setting.!!
� Speak!specifically!about!some!of!the!behaviors/!characteristics!that!were!on!display.!!!!!!
!
Exercise!10!Minutes!
Attributes!of!a!Servant!Leader!
Derived!from!Robert!Greenleaf’s!Original!Article!–!The!Servant!as!a!Leader!
Characteristics!of!Servant!Leaders!
1. Listening!
2. Empathy!
3. Healing!
4. Awareness!
5. Persuasion!
6. Conceptualization!
7. Foresight!
8. Stewardship!9. Commitment!to!growth!
of!people!
10. Building!Community!
From!“The!Understanding!&!Practice!of!Servant!Leadership”!!by!!Larry!Spears!;!!He!is!a!Coiauthor!with!Robert!Greenleaf!,!!Author!and!President!of!Greenleaf!Center!of!Servant!Leadership!
1. Person!of!Character!
2. Puts!People!First!
3. Skilled!Communicator!
4. Compassionate!Collaborator!
5. Foresight!
6. Systems!Thinker!
7. (Leads!by!power!of)!Moral!Authority!
Seven!Pillars!of!Servant!Leadership!
From!the!book!with!the!same!title!–!by!!James!Sipe!!&!!Don!Frick!
At!your!table:!!� Pick!one!of!the!challenges!from!one!of!the!cards!that!you!created!at!the!beginning!of!this!session.!
� Briefly!discuss!the!details!&!dimensions!of!this!!problem/issue.!!
!Exercise!!(5!minutes)!!
!
!� Using!the!materials!available!to!you:!!!
� Depict!a!scene!in!the!future!where!either!
a) your!functional!manager!has!transformed!into!a!servant!leader!! ! ! !!! ! ! !or! !!
b) Or!how!your!servant!leadership!style!had!changed!&!transformed!the!challenge!you’ve!selected.!
!Exercise!(15!minutes)!
!
!
� Now!for!the!next!10!minutes!–!present!your!team’s!vision!to!other!groups!!i!World!Café!!/!!“Science!Fair”!Format.!
� !One!original!person!from!the!team!remains!at!the!table!and!serves!as!the!spokesperson!for!the!table,!!presents!its!artifacts!and!explains!its!findings.!
!� Others!from!the!table!visit!other!tables!and!listens!to!what!others!have!
learnt!from!their!experiences.!!!
!Exercise!(10!minutes)!
!
� For!5!minutes!–!retrace!the!steps!–!from!the!future!back!to!the!present!i!from!the!transformed!scene!to!the!present!!on!journey!from!“manager”!to!a!“Servant!Leaders”.!
� Write!down!as!many!steps!as!you!could!imagine!–!1!per!stickie!
� Share!all!your!steps!to!your!tablemates!!
� Combine!them!in!“chronological!order”!� Do!you!see!these!steps!as!a!plausible!path!to!Servant!Leadership!?!
!Exercise!(10!minutes)!
Retracing!your!steps!to!Servant!Leadership!
RTF!–!Innovation!Game!
� How!was!the!activity!!for!you?!!� Something!to!Think!about:!!In!the!process!of!working!!in!the!group,!(how)!did!you!experience!presence!or!absence!of!servant!leadership?!
!
Report!Out!
Personal!Reflection!Time:!!Ask!and!answer!these!questions!for!your!self:!!� How!was!my!understanding!of!!Servant!Leadership!enhanced!or!
extended!as!a!result!of!this!session?!
� Did!Servant!Leadership!provide!a!better!or!a!more!viable!way!to!address!the!challenge!that!you!worked!on!?!
� How!can!I!now!better!help!Functional!Managers!at!my!work!to!enhance!their!embodiment!of!!Servant!Leadership?!!
!How!might!you!add!/!change!this!session!–!so!that!it!would!have!been!more!useful!to!you?!!(Write!that!in!a!card!and!leave!that!card!for!us!at!your!table).!
The!EndiGame!(5!minutes)!
Thankiyou!!!!!For!your!time,!attention!&!the!privilege!!!!
[email protected]!!!!!!!!!!!@[email protected]!!!!!!!!!!@dlgrabel! !!