nsicu recognized for nursing excellence · mark your calendar apr 7 apr 25 apr 2 apr 25 apr 16 may...

Mark Your Calendar

APR7

APR25

APR2

APR25

APR16

MAY2-4

APR21

APR24

EBCD Preview Day – Plano

MCP/MCF Softball Tournament

Decon Team Training

March for Babies

Frisco Employee Forums

Administrative Professionals Day

Chat with Charles

Plano Employee Forums

CityLifeEditor | Joy Dover, Communications Coordinator

[email protected]

OUR MISSION:“Above all else, we are

committed to the care and improvement of human life.”

APRIL 2018

Unit staff members celebrate with CNO Sandy Haire and Assistant CNO Tabitha South.

NSICU Recognized for Nursing Excellence

CONGRATULATIONS to our Neuroscience Intensive Care Unit, which has been named a recipient of a 2017 “Unit of Distinction” award, in an annual program that singles out

and rewards exemplary units at HCA facilities.Recognition as a “Unit of Distinction” is achieved through

measurable, outstanding performance in nursing leadership, professional practice and operations, and outcomes. Scoring is based on 21 separate criteria.

Our NSICU was one of only 15 critical care units recognized among the 240 that participated in the program last year. It therefore ranks among the “Top 10” percent of all such units in HCA.

An important component of the program is company sponsorship of nurses in obtaining national certifi cation through programs accredited by the American Board of Nursing Specialties.

Honorees were announced by HCA senior leaders in a live broadcast on March 9.

2 CityLife | April 2018 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

James Mendez is New Business Development VP

James Mendez recently joined our team of senior leaders as Vice President of Business Development.James’s career in healthcare began as a respiratory therapist at Bayfront Medical Center in St. Petersburg, Florida. From there he went to Kindred Hospital St. Petersburg as Director of Respiratory and Radiology.

In 2013, James was accepted into Kindred’s Executive Fellowship Program, which brought him and his wife to Fort Worth. Upon completion of the program, he was promoted to Administrator of Kindred Hospital Dallas.

Promotion to CEO was next, followed in short order by his appointment as Market CEO of both Kindred Hospital Dallas and Kindred Hospital Dallas Central. Originally from Providence, Rhode Island, in his spare time he enjoys working out, target shooting and golf.

CCU to be Managed by Kristin Sumrall

P LEASE WELCOME KRISTEN SUMRALL, who recently joined our leadership team as manager of the critical care unit.

In her new position, Kristin will employ evidence-based practices and standards to help ensure the delivery of excellent care with optimal outcomes.

She comes to us from Regional Medical Center in San Jose, Calif., where she served as the hospital’s critical care director.

Kristin grew up in Lawton, Okla., and attended the University of Oklahoma. She and her six-year-old daughter now make their home in Plano.

In her spare time, Kristin enjoys fi shing and other outdoor activities, as well as cooking, concerts, and traveling.

Jennifer Witten Comes Aboard as Director of Advanced Clinicals

MEDICAL CITY PLANO AND MEDICAL CITY FRISCO welcome Jennifer Witten as their new Director of Advanced Clinicals.

Jennifer previously served as Manager of Advanced Clinicals/CPOE for Medical City Healthcare. In that role, she led several quality initiatives and assisted with the rollout of Advanced Clinical Standardizations and PatientKeeper NoteWriter.

Earlier in her career, Jennifer helped oversee implementation at one of Florida’s fi rst CPOE hospitals. She also has experience as a nurse-leader on a Progressive Care Unit.

At MCP, Jennifer assumes a lead role in this month’s launch of Evidence-Based Clinical Documentation.

NEW CITY LEADERS

EBCD Takes Us ‘Back to the Future’

MEDICAL CITY PLANO and Medical City Frisco will go live on May 15 with an exciting MEDITECH enhancement called Evidence-Based Clinical Documentation (EBCD).

An EBCD Preview Day for nurses and clinical staff will give end-users a look at how it will impact workfl ow.The preview will follow a patient from admission through the Emergency Department, transfer to OR, and then on to a nursing unit

until discharge.Pre-requisite HealthStream courses will prepare staff members for the classroom training that will occur April 9-May 11.

Join us for Preview Day as we travel “Back to the Future”!

Monday, April 2 MCP Auditorium, MOB #3 10:00 a.m. – Welcome and Overview 10:30 a.m. to 5:00 p.m. – Service-Line Demonstration Tables

Evidence-Based Clinical Documentation ….Coming May 15 to a screen near you!

Published by and for the Medical City Plano Healthcare Team | April 2018 | CityLife 3

Industry Accolades for MCPWound Care

T HE WOUND CARE and Limb Preservation Center at Medical City Plano has been chosen by Healogics as one of its “Centers of Year” for 2017.

MCP’s is one of only seven centers so designated out of the nearly 700 nationwide that were eligible for consideration.

In addition, the Wound Care and Limb Preservation Center was one of 16 to receive Healogics’ 2017 National President’ s Circle Award for Clinical Excellence.

The award is given to centers that meet or exceed a number of target clinical metrics, and that rank at or near the top among Healogics’ hospital partners in terms of operational performance.

A contract-management company, Healogics is the nation’s largest for hospital-based wound-care centers. It partners with MCP in the operation of the Wound Care and Limb Preservation Center.

Chaplain’s Corner

Contentment

IN PHILIPPIANS 4:11-13, the Apostle Paul writes,…I have learned in whatever state I am,

to be content. I know how to be abased, and I know how to abound. Everywhere and in all things I have learned both to be full and to be hungry, both to abound and to suff er need. I can do all things through Christ who strengthens me.

Paul had achieved something many of us struggle to achieve – contentment. What would it take for you to be content? You may say, “If I just had that job, I would be on my way.” Or, “If I could just make X amount of money, I would be set.” Or, “If I could just marry the right person, my life would be better.”

There are lots of moments in life when “if-only” statements such as these take shape in our minds. If we do fi nally manage to secure that one thing we so acutely feel the lack of, there’s usually something else just over the horizon for which we then begin to long.

Real contentment is based on what happens inside of us, not on what’s going on around us. Yet we spend so much time and energy trying to control our surroundings, possessions, and the people with whom we come into contact – all in a vain attempt to make ourselves “feel good.”

Feeling good, however, isn’t about external things, but internal ones. Feeling good about yourself is a byproduct of inner peace and joy. The Bible tells us that both of these come from God. Look again at what Paul has to say about his external circumstances. He describes himself as “abased,” “hungry,” and in “need.” He also says that, nevertheless, he has learned “to be content.”

Real contentment is a need, not a want. Consider the amount of discontent you have in your life because you didn’t get something you wanted. If peace and joy come only as a result of getting something you want, your life will be spent on an emotional roller-coaster – exhilarating heights after getting a new toy, and the depths of despair when you see the toy someone else has.

The fact is that the God who loves us has already completely supplied our needs.

The key to real contentment, therefore, is to trust in God as the ultimate source of our happiness and joy. If God really does love us, as we affi rm he does, then He has our best interests in mind. There’s no need to get upset if a certain toy is withheld from us. We can be confi dent that God has something even better in store for us.

Paul says he is strengthened by Christ, and as a result can do whatever is required of him. Paul experiences abasement, and at other times abundance. He has enough to eat, but sometimes experiences hunger. The constant in Paul’s life is the strengthening power of God, and the trust he places in Him.

What challenges are you facing right now? Good or bad, God is in control of them all. What did Solomon say in Proverbs?

Trust in the Lord with all your heart and lean not on your own understanding; in all your ways acknowledge Him, and He shall direct your paths. (Prov. 3:5-6).

Blessings, Chaplain Garry

Save the Dates!

MCP Employee ForumsMay 2—4MCP AuditoriumDon’t miss the spring/summer installment of our Employee Forums, where you’ll receive the newest information on current and upcoming plans, along with a logo gift for all who attend.

Employee Engagement SurveyMay 7—25The annual employee survey kicks off during National Hospital Week and runs through May 25. Don’t miss the opportunity to let your voice be heard.

Left to right: Dr. Nichole Johnson; Lori Lay, RN; Kristi Epley, RN; Tina M. Taylor, Director;Joe Lopez, RN; Jessica Thompson, Clinic Manager; Alisha Canada, RN.

MCP Ranks #1 in Donations to Hope Fund

THE LIST OF HCA hospitals that donated to the Hope Fund last

year has been released.It shows Medical City Plano as having made the largest contribution to the employee fi nancial-

assistance fund, with a year-end total of $158,361.Last year, no fewer than 19 of MCP’s own employees received grants from the Hope Fund that

helped see them through fi nancial crises.Hope Fund offi cials are deeply grateful for the many generous donations given by employees to aid

fellow members of the HCA family, not only here in North Texas but across the country.


Medical City Virtual Care

HAVE YOU HEARD? Medical City Virtual Care is a new, fast online clinic that allows you and your family members to be seen and treated by a trusted healthcare provider from any mobile device or desktop computer. Go to MedicalCityVirtualCare.com to start your virtual visit.

● No appointment necessary

● Visits take just 5-15 minutes to complete

● 24/7 access to licensed, board-certifi ed physicians, nurse-practitioners, and physician assistants

● Diagnosis, treatment, and prescriptions for a wide variety of non-emergency medical conditions, including:

» Colds and fl u » Minor skin conditions » Urinary tract infections

» Seasonal allergies

● Referrals to a CareNow® Urgent Care clinic or Medical City ER, if needed

● A Medical City Virtual Care visit costs $45 payable by credit card or Health Savings Account (HSA) card ($10 off your next visit with promo code MEDCITYTEAM).


Dress Code in Detail

THE MEDICAL CITY HEALTHCARE DRESS-CODE policy has been in eff ect for almost two years. It can be found on the HCAhrAnswers website.

In response to the questions that have arisen most frequently so far, Human Resources provides the following clarifi cations:

● Medical City Healthcare t-shirts may only be worn on Fridays by employees who donated to the Hope Fund at the gold or platinum level ($500 or more annually). Otherwise the t-shirt may only be worn under a scrub top.● Apparel that displays a “Medical Center of Plano” logo (including the red jacket) is in violation of the policy as it causes confusion to the patient and undermines our new brand.● Employees with arm tattoos should wear a long-sleeve shirt under their scrub top to cover the tattoo. Questions about what is reasonable and/or feasible to be covered, should be directed to your manager or HR.Don’t hesitate to contact your manager with any questions

related to the Dress Code Policy.

Center for Living Well Aims atFall Prevention

MEDICAL CITY PLANO’S Center for Living Well, which opened its doors six months ago, off ers a variety of fall-prevention community classes. There are

multiple morning and afternoon classes each week, including Tai Chi, Stability Ball Exercise, Chair Exercise, and “A Matter

of Balance.” Feel free to share class information with family and friends age 60 and older. The Center for Living Well is located across the street from the hospital’s south entrance

at 3900 W. 15th Street, Suite 104. Please call 972-519-1287 for additional information.

Join the Decon Team

ANOTHER TRAINING SESSION for the Hospital Emergency Response Team is scheduled for Monday, April 16, from 9 a.m. to 4 p.m. in the community

classroom at Medical City Plano.Why not train to become a member of the patient-

decontamination team? There will be no shortage of food and fun for those who attend the training.

Any member of the hospital staff may serve on the decon team and provide assistance in a disaster situation. Participants may also be eligible for career-enhancement points.

To register for the training, contact [email protected].

Code of Conduct Training DeadlineSet for August

THE HCA 2018 CODE OF CONDUCT online refresher training is now available in HealthStream on the “To Do” tab. Please note that the training deadline

for Medical City Plano and Medical City Frisco is August 31, although HealthStream lists it as October 31.All staff members are reminded to complete the training prior to the deadline, particularly if a leave-of-absence is anticipated.

A Tai Chi class at MCP’s Center for Living Well.

Employee Fun-Time Bene� tsTexas Rangers Discount Ticket Program

SPRING IS HERE, and that means it’s baseball season. Employees, family and friends are invited to take advantage of

discounted Texas Rangers tickets.Go to www.texasrangers.com and

click BUY NOW for individual game tickets. Select the desired game from the calendar. Enter the code MCH18 in the coupon code text box and click apply. Refer any questions to [email protected]

Six Flags Discount Tickets

WHEN PLANNING A FAMILY DAY at the park, remember that discount tickets for Six Flags can be purchased from the

Patient Access cashier, located in the 15th Street lobby.

Tickets will be sold between 8 a.m. and 4:30 p.m., Monday through Friday.

One-Day Ticket – $54.00Season Pass – $83.15Please visit www.sixfl ags.com for dates and times.

Support the March of Dimes Marchfor Babies®

WHILE FEW LIFE-EVENTS are more joyful than the birth of a child, no one anticipates needing to care for a baby born prematurely or ill and needing to spend

time in a newborn intensive care unit. Sadly, for hundreds of thousands of moms in our nation, such is the frightening reality.

For this reason, MCP and MCF are participating in the March for Babies® to help raise money for March of Dimes-funded research and programs to help more moms bring healthy, full-term babies into the world. This year’s March for Babies is scheduled for Saturday, April 21, at The Lawn of Reunion Tower.

Join the Medical City Plano or Medical City Frisco teams to walk or make a donation to the cause. Find links to both teams on the SharePoint home page.

Please refer any questions to Plano Team Captain Nancy Charron-Escribano, or Sonja Castillo, MCP’S Manager of NICU and Pediatrics.

At Medical City Frisco, contact Emily Vannoy, Manager of the NICU, Nursery, and Pediatrics.


APRIL RECOGNITION WEEKSOccupational Therapy Month

Patient Access Week, April 2-7

National Volunteer Week, April 15-21 National Volunteer Week, April 15-21National Volunteer Week, April 15-21

National Laboratory Week, April 22-28

3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

Patient Experience Week, April 23-27


2018 PATIENT SAFETY FAIR

Patient Experience Week, April 23-27

At this year’s fair, staff education was presented with a dose of St. Patrick’s Day fun.

8 CityLife | March 2018 | Medical City Plano | 3901 W. 15th St., Plano, Texas 75075 | medicalcityplano.com

MEDICAL CITY FRISCO NEWS

Construction News

T HE NEW WOMEN’S SERVICES PROJECT is moving along at a good pace. Shown here is the Fourth Floor Nursery in its current stage of construction.

Meetings will soon begin on an upcoming $37.5 million project – the construction of a new ambulatory surgery center, medical offi ce building, parking garage, and skybridge.

Every day is exciting at MCF!

Heart Team Connects to Purpose

CONGRATULATIONS to the MCF Cardiovascular Services team, which shared its “Connect to Purpose” story at a recent gathering of the MCP/MCF leadership team. During the

presentation, nurses shared personal experiences of intervention to save a life. At press time, MCF had performed 18 STEMIs since opening its Cath Lab in February 2017.

Jennifer Garrett is New L&D Manager

MEDICAL CITY FRISCO’S leadership team recently received a boost from the arrival of Jennifer Garrett, who

stepped in March 4 as the hospital’s new manager of Labor and Delivery.

Jennifer comes to MCF from Texas Health Plano, where she oversaw Labor and Delivery and several associated service lines. Her BSN is from

the University of Kansas, and she has a master’s degree in Nursing Leadership from Grand Canyon University.

Originally from Denison, Jennifer now makes her home in Frisco with her husband and daughter.

An elite competitive tennis player when she was growing up, Jennifer’s recreational pastimes now include running, shopping, and traveling.

“Excellence Always”Employee Recognition

Congratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and fellow employees. Thank you for delivering Excellence Always. The √s indicate multiple compliments!

Emergency RoomAmy Heath √√√Yelena Goldshtien √√Stephanie Oldaker √√Brian Biones √Brittany Butts √Claudia Chavarro √Marilyn Natale √Lise VanPelt √

ICUCharna Bowden √√√

Staci Livingston √√√Lindsay Wu √√Kristine Davis √Siji Elamkulam √Megan Harrell √Caitlin Martin √Seth Moore √Nayna Salmon

Operating RoomJillian Brookshire √Micah Thompson √

Holly Williams √

PACUKatie Mangona √

Third Floor/Med-Surg ICUKelley Dophied √√√Chandra Larson √√√Emmily Mouti √√√Kinea Carter √√Tommy Sheen √√

Wendy Castilleja √Genevieve Giordano √Lakisha Marks √Tisha Rushing √Geneva Sharp √Sonia Tsopze √Celenia DelimaIrene MudehweJayashree RavichandranRick RodriguezDee WilliamsTiajuan Woods

MCF Welcomes These New Employees:Blas BalderasNFSAmi ByrdRadiologyJennifer GarrettWomen’s ServicesCatalina GonzalezEVSAmy HeathER

Geoff rey KattahRadiologyStephanie KnowlesNursing AdministrationPrathibha PrincelyRespiratory TherapyPatricia SanchezER

Left to right: John Ortiz, Cath Lab Tech; Jennifer Summers, Cath Lab Supervisor; Sandi Gill, Chief Nursing Offi cer; Michele Hamilton, Director of Cardiology; Yelena Golshtein, ER Nurse; Lerina Espinosa, Cath Lab RN; Julie Carnighan, Cath Lab RN.

Medical City Frisco Employee ForumsTuesday, April 24 • 2:30 and 5:00 p.m.

Hospital Cafeteria

Published by and for the Medical City Plano Healthcare Team | March 2018 | CityLife 9

Qudsia Ali – LaboratoryDenny Lopez de Bautista – EVSBetwein Belal – EVSAdriane Benton Med-SurgShanling Chang – ICU StepdownRoman Cobarrubio – Nursing AdministrationFancha Cox – Case ManagementSydney Cunningham – ICU StepdownAustin Eberting – CCUGermain Estrada – ERJerrod Gideon – RadiologyCarrie Henson – Rehab TherapyFaith Hughes – Float PoolSinichan Jacob – Respiratory CareNikhil Jangeti – NFSMandeep Kaur – Med-SurgSukhnandan Kaur – Case ManagementMercy Matthew – Med-SurgJaazah Miles – Neuro PCUAudrey Moreland – ERNicaya Moss – Neuro PCU

Maree Park – Surgical OncologyJennifer Ra – PharmacyBarbara Reagan – Cardiac StepdownAngele Rioux – Patient AccessEdwina Robinson – Dine-on-DemandDemetiria Sirles – EVSLatoya Smith – EMS/Trauma ServicesHeather Smith – Surgical ServicesTeresa Miranda Sosa – EVSMarquitta Stevenson – Med-SurgKadidiatou Sylla – EVSDionne Sylvester – PASHelen Tewelde – Surgical OncologyKrishna Thamby – Med-SurgAneesha Thomas – PASCatalina Trujillo – EVSXavia Turner – Med-TeleMaricela Uribe – Nutrition ServicesAmber Vaughan – Neuro PCUBrittany Whitaker – LaboratoryJennifer Witten – Hi-Tech Clinicals

New Employees One-Year Work AnniversariesOlivia BasaCody BaycroftEvan BowieBeryle CabreraDon Renz CallaBianca CastilloTakey’A ChandlerJonathan CokerJames CruseCheryl DillinghamVanessa EichelbergerCristina GabucanNatasha GovanTayler GrayerCharles Hantla Jr.Scott KelshKatie KimMary KlingenbergKevin Knight

David MclaughlinTonja MontgomeryMaleka MoraniNicolene MulkeyBernita MylesLauren NguyenLauren ParsonAna RodriguezAshley SalazarStephanie SimmsKelli SloanAj StephensChristina StricklandDezaree TaylorDiamandi TrejoPhuong VuongJon WeeksMegan WeissJulie Winkler

JOCELYN STANLEY is a new staff nurse in our Emergency

Department.What brought you to MCP?

Had heard great things about the hospital.

What is your favorite restaurant?Torchy’s Taco.

What are your favorite ways to spend your free time?

Traveling and swimming.What is your favorite movie?

The ShiningWhere do you like to shop?

NordstromWhat are your favorite sports teams?

Manchester United and the New York YankeesDream vacation?

ThailandAnything about your family?

Have two brothers – Jared and Josh. Also two dogs, Bean and Sophie.

New Hire Spotlight

Jocelyn Stanley

Milestone ServiceAnniversaries

15 YearsDavid AcostaFood Services

Omar AlvarengaLabor & Delivery

20 YearsSusan WildNICU

Jennifer Eklof Pharmacy

30 YearsJo SkeltonEMS

Jo Skelton


“Excellence Always”Employee Recognition

Congratulations to our employees who were mentioned favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests and fellow employees. Thank you for delivering Excellence Always. The √s indicate multiple compliments!

Acute Care for the ElderlyMonica Bacon √√√√√√Terri Freeman √√√√√√Idara Ekong √√√√√Lucrece Mabah Noubensi √√√√√Teresa Zwolenik √√√√√Kasey Kiley √√√√Jewel Rodriguez √√√√Adam Hutchison √√√Gianno Pagaduan √√Letetia Smith √√Chanda Amatya √Hernande Augustin √Jackie Blair √Bernadette Breen √Andrea Gollihugh √Emmily Kanyi √Vertie Mack √Eva Mboya √Mark Murphy √Brian Padua √Maneet Panesar √Joseph Pasion √Leticia Perez √Miles Rochen √Kristine Thornton √

Burn UnitChristian Gurley

Cardiac RehabilitationDenise Clarkston √√√√Jeanne Cross √√√√Kasie Elmore √√√√Lauren Hodgin √√√√Lynn Kubic √√√√Carol Loe √√√√Tea Hatzmann √√√√Maribel Ortiz √√√√Ashley Salazar √√√√Chelsey Shivers √√√√Danielle Walker √√√√

Fifth Floor/Ortho-TraumaJaleesa Ateman √√√√√√√Patsy Nisar √√√√√√√Beth Bownds √√√√√James McKiddy √√√√√Raquelle Richard √√√√√Miles Rochen √√√√√Ruel Walker-Banks √√√√√Bonny Glenn √√√√Jamie Goddard √√√√Vandhana Shibu √√√√Angel Gutierrez √√√Josmary Velis √√√Cynthia Waddleton √√√Chelsea Brockhoff √√Anna Layton √√Lloren Lusk √√Jillian Navejas √√Rhonda Pokropinski √√Cristina Reid √√Gwen Rost √√Sarah Schafer √√Kelly Warren √√Brittani Wilson √√London Byars √Jennifer Chon √Sharon Cook √Jill Ellis √Ivy Jones √Abeba Kassa √ChiChi Kenea √Kasey Kiley √Lily Mabiru √Karen Mulenga √Emily Romano √Ivan Ros √April Severyn √Atim Appio-Riley √Rhosettie Abejide √

Fourth Floor/Med-Surg OncologyKatie Burke √√√√√Bree Bradley √√√√Emily Hernandez √√√√Veronica Irerua √√√√Lisa Guinn √√√

Jeanna Ponciano √√√Alex Cavazos √√Grace Karuu √√Aubrey Merrill √Michele Brown √Joy Little √Joy Powell √Shawna Rastai √Jovanna AtencioCleo BalicanteLamonica CarrKearra CecilTeri ChaseTeri CoxRonni FedericoLilian GarciaValsa GeorgeBayli HarneyJulie HigginbothamJennifer HousenZulfiya HuntPriscilla KeurLindsay LangfordAmanda LewisLacey McFatridgeAnnette NguyenViv NguyenLindsay PackerKarishma PatelZandra RichardsonSherri RulliRose SullivanMasha ThomasGiao TruongIlona Wawrzyniak Labor & DeliveryAngela Jaynes-Vawter √√√√√√√√√Brandi Dye √√√√√√Kendra Marburger √√√√√√Brittany Rosenbaum √√√√√√Kendle Combs-Bambanek √√√√√Brittany Roy √√√√√Shea Stewart √√√√√Brenda Ahrens √√√√Gail Morgan √√√√Tincy Paul √√√√Lisa Saenz √√√√Lisa Sobieski √√√√Cara Tully √√√√Emily Dunlap √√√Rebecca Shan √√√Omar Alvarenga √√Betty Jo Cochran √√Jenifer Curley √√Jose Dongo √√Claire Hardin √√Melissa Hubbard √√Faith Koch √√Heng Liu √√Carmen Mendez √√Bailey Phillips √√Jessica Phillips √√Dana Tabaria √√Liz Villanueva √√Jodie Whittle √√Ali Woods √√Cindi Beckman √Sophia Bhandari √Tanja Blackmon √Talina Carver √Linda Coleman √Karen Darwin √Mary Davis √Melissa Dishman √Stephanie Fassett √Jody Ferdinand √Aliza Friedman √Kat Gossett √Cyrel Goldstein √Lynda Gravley √Sheila Harwell √DeeNay Hicks √Kristen Hunt √Casey Hurlbutt √Karen Minor √Marqueza Nermal √Yemisi Oluwole √Courtney Shorterez √

Jennifer Thedford √Emily Tirado √Patrice Vanscoder √Abigail Wazed √Tracey Wilberger √Robyn Wiley √Brooklyn Wilson √Neuro ICUSarah Romero √√√√√√√Brin Morris √√√√√√Natalie Creel √√√√√Jeremy Freeman √√√√√Skyler Lape √√√√√Amy Malwitz √√√√√Meghan Wright √√√√√Josie Gaytan √√√√Duy Ho √√√√Miranda Marquette √√√√Stacey Murphy √√√√Mohammed Tirmizi √√√√Sam Allen √√√Michael Bausch √√√Abby Black √√√Isaac Cano √√√Bianca Duda √√√Ricardo Medina √√√Lauren Nguyen √√√Ryann Parker √√√Peaches Payne √√√Aubrey Ross √√√Scott Schultz √√√Adam Skidmore √√√Shanda Tomlin √√√Maryam Torkamani √√√Cody Baycroft √√Megan Bunton √√Don Calla √√Lauren Eliason √√Agnes Ellima √√Amber Halverson √√Maile Mason √√Luis Matute √√Derrick Moore √√Madelaine Nugent √√Alora Osborn √√Rejay Pangilinan √√Gary Ragsag √√Christian Supangco √√Victoria Tarasevich √√Courtney Williamson √√Nicole AbrahamBlessy AlexanderRhoan BallesKimberly BirdwellIvette BrittingLynn BuensucesoHannah ConnellCristina GabucanChip HattonJennifer JacobiJorge JuarezTia KangYana KimAlfe LadridoKim LadridoJeff McManusLynn MedallaLeig MoranEse NosakhareEric OforiGreg PastacaldiGinger PrinceAbby RanaLori RomanMaisa SaabanMuy SengCynthia ShenMallorie Tabor Neuro PCUMatt Leatherwood √√√Ann Gines √√Sabrina Lalani √√Alicia Taylor √√Ashlyn Cogburn √Allyson Fletcher √Charlie Mbumwae √Revin Mustafa √Sajita Shiwakoti √Clare Turner √

Irina Yegorova √Jessica Yoo √ NurseryLynda Morley √√√√√√√√√√√√√√√√Kelly Page √√√√√√√√√√√Amber Rogde √√√√√√√Christine Hamm √√√√Elizabeth Joseph √√√Angela Kroeker √√√Abby Madsen √√√Tawney Davis √√Jennifer Hill √√Heather Lawson √√Sherri Simpson √√Shari Whitehead √√Angie EhrhartMarisol GlennonEdith HallMindy KristenssonMichelle Lecuyer Outpatient Surgery UnitJoni Wilson √√√√√Juddy Carrier √√Jan Song √√Tonja Womack √√Julie Kite √Caron CumbieTeresa McCulloughCheryl McDowell Rehabilitation ServicesAnnette Garza √√√April Power √√√Dezaree Taylor √√√Kristi Carlisle √√Stan Gaddis √√Jay Marble √√Joann Pettit √√Ivan Ros √√Jessica Scott √√Cindy Yang √Jolanta BukalaAllysson GoreYujing GuoCarla HolmgrenIvar IsacssonCiny JoseJimmy OloresJakayla PriceKristin RaineySuk-Ran SeoAllison ThompsonSherly VargheseErica Vo Respiratory CareMahlet AbegazJoAnne AtkinsJennifer BakerRobert BakerLeigh-Ann CambernJennifer CarbaughJill ChaseJennifer HancockAli HarrisEssayas KidaneLisa KimberlinKarima LalaniToni MarettShajini MattathilJoey MunnShawn PetersLaShonda RileySabrina RohlikGelila SpearKonjit TeferaMark Varner Seventh Floor/Cardiac StepdownPatsy Marquez √√√√√√√√Stacy Varghese √√√√√√√√Kathyrn McCoy √√√√√√√Chelsea Wright √√√√√√√Mahesh Bhanderi √√√√√√Antonette Hatton √√√√√√Yvonne Kansinga √√√√√√Cameron Patterson √√√√√√

Christina Titus √√√√√√Jessica Bray √√√√√Brian Cequina √√√√√Sameh Helal √√√√√Tim Islas √√√√√Lovely John √√√√√Katherine Jones √√√√√Patti Locke √√√√√Beth Yium √√√√√Diana Zamorra Zarzosa √√√√√Terika Bradley √√√√Liesha Davis √√√√Albert DeGuzman √√√√Stephanie Johnson √√√√Abhini Joseph √√√√Shelia Mahana √√√√Cynthia Paintsil √√√√Perla Ramirez √√√√Carolina Yepes √√√√Irene Zvaraya √√√√Kalkidan Berhe √√√James Cruse √√√Crystal Flick √√√Sam Hebert √√√Roseanne Khan √√√Alisa McCoy √√√Lovely Prince √√√Deya Rodriguez √√√Christina Strickland √√√Merlin Thomas √√√Jose Vasquez √√√Saima Ali √√Andy Collier √√Kathy Mason √√Xochitl Munoz √√Ray Babcock √Gabrielle Barnes √Ashley Betts √Shelley Brauer √Marta Bullard √Brittani Cole √Crystal Lee √Megan Palmer √Janak Panchal √Mallory Whitworth √June AjuogaRheannon BujakowskiLakethia ForemanLynette HardinAnnah KaariaElisabeth KingGina PierreShaila SharmaStefanie Thorne Women’s ServicesPriya Thomas √√√√√√√√√√√√√Judie Eggl √√√√√√√√√√√√Helen Cruz √√√√√√√√√√Meg Reed √√√√√√√√√√Amy Ugokwe √√√√√√√√√√Silgi Augustine √√√√√√√√√Lena Cain √√√√√√√√√Carmen Cogwell √√√√√√√√Faith Gay-Wilson √√√√√√√√Bindu Mani √√√√√√√√Stacy Peralta √√√√√√√Simone Raj √√√√√√√Alice Varughese √√√√√√√Carmen Davis √√√√√√Kelley Ellis √√√√√√Sandra McRight √√√√√Kate Roberts √√√√√Samantha Agrobright √√√√Julie Bartolo √√√√Terry Rabon √√√√Cathey Rose √√√√Lilly Vinson √√√√Joo Lee √√√Gloria Pittman √√√Omara Serrato √√√Bushra Sohail √√√Remi Thomas √√√Sereta Wright √√√Amy McCarthy √√Julie Winkler √√Courtney BeltzKeysla Square

Published by and for the Medical City Plano Healthcare Team | March 2018 | CityLife 11

“Rise Up” for Excellence Always

“Safety”

MCP/MCF Green Light SummaryA snapshot of department stoplight activities in the green:

• The Emergency Department received two new wheelchairs.• Nursing Administration had new fl ooring installed.• Labor & Delivery purchased two new bulletin boards for staff and physician recognition.• The Laboratory implemented electronic crossmatch.• In Histology, the remodeling of the unit has been completed.• The ACE Med-Surg unit received a wound camera and photo printer.• Radiology added a CD loader in the ED area.• NICU now has Neopuff s at the bedside for respiratory therapists.

Mahesh Bhanderi of Cardiac Stepdown

… “is an excellent example of a safety role model. He is always the very fi rst to speak up about patient safety and hazards we have on the fl oor. It is truly a passion of his. Mahesh is committed to the safety of his patient and his coworkers and strives to

maintain a safe work environment.”

Kayse Phelps of theMCF Pharmacy

… “ensures patient safety by helping to prevent medication errors. When a new medication or a new manufacturer of an existing medication arrives in the Pharmacy, she scans the meds into MediTech and Pyxis. This procedure ensures that the medication scans

appropriately when [it is being] administered … to the patient.”

Jeff rey Raibick of the Cardiac Cath Lab

… “is always focused on patient safety. He is not afraid to speak up when he recognizes a potential issue or concern. Jeff ’s consistency and attention to detail regarding patient allergies, medications, and equipment usage/safety is a testament to Excellence Always.”

Lilianna Hurtado of Facilities Management

… “displays Excellence Always and the standard of Safety. Most recently, Liliana was instrumental in rolling out the hospital’s new Above Ceiling policy that is designed to improve safety in the environment of care as well as the safety of Facilities Management employees. This new policy includes guidelines

on the use of personal protection equipment by the Facilities Management staff and outside contractors. Liliana’s role is to make sure that all contractors working in the hospital are informed of the hospital’s rules for safety when it comes toworking above the hospital’s ceilings.”

Do you have someone you would like to recommend as an Excellence Always role model? If so, email [email protected]. Next month we focus on “Accountability” as the Standard of the Month.

These employees are known to “rise up” as role models for our Standard-of-the-Month, “Safety.”


We Rise Up

AS WE BEGIN A NEW SEASON, I’d like to pause and refl ect on the noteworthy

wins we’ve achieved together in this year’s fi rst quarter.

Meeting our fi rst-quarter goal by scoring at the 75th percentile for both inpatient and emergency patient satisfaction confi rms the wisdom of maintaining an intense focus on the consistent delivery of Excellence Always. It’s working! We’re also delighted that, during this same period, HCAHPS scores ranked Medical City Plano and Medical City Frisco #1 and #2, respectively, within our division.

I’m confi dent that, through continuation of our united and unfl agging eff ort, we can sustain this success through the second quarter and beyond.

Among our other recent accomplishments are the recognition of the Neurosciences ICU as an HCA Unit of Distinction, and of the Wound Care and Limb Preservation Center as a “Center of the Year” among nearly 700 wound-care centers nationwide. Congratulations to each and every staff member in these departments. These honors are a further testament to the high level of care we provide our patients day in and day out.

Assembling and cultivating teams that perform at a high level is key to our success. For this reason, I’m delighted to report that, in the area of staffi ng, we recently recorded the lowest vacancy rate we’ve seen in a number of years. We attribute this to winning recruitment-and-retention strategies such as peer interviewing and new employee rounding. I applaud the teamwork that went into the selection of new employees who fi t well with our culture and have a heart for our mission.

Construction UpdateWe continue to move forward with expansion projects

on both our Plano and Frisco campuses. To go with the Women’s Services unit currently under construction in Frisco, $37.5 million has been approved for an MCF ambulatory surgery center, medical offi ce building and parking garage. Construction meetings will begin later this month.

At Medical City Plano, we have received approval to proceed with a $107 million, four-story patient tower. Located north of the Emergency Department, it will add 90 patient beds and four new operating rooms. Look for construction to begin very soon.

EBCDElsewhere in the way of things new-and-improved, the highly

anticipated rollout of Evidence-Based Clinical Documentation (EBCD) begins this month with Preview Day and training for nursing and clinical staff . This enhanced MEDITECH will streamline workfl ow, giving nurses more time at the bedside for patient care.

In closing, I’d like to express my gratitude and deep respect to the tremendous number of you who contributed to the HCA Hope Fund last year. As a result, Medical City Plano accounted for the largest single block of contributions to the fund in 2017. No fewer than 19 of your MCP friends and colleagues personally benefi ted from your donations. I count this as one of many ways in which we rise up to carry out our mission.

Thank you for all the ways you contributed to our success these past few months, and for rising up to seize the opportunities that lie ahead.

Charles Gressle

A Message from the CEO

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