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TRANSCRIPT
AMR EMAD
LANGUAGES
English
Arabic
COMPUTER SKILLS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
English and Arabic typing
PERSONALITY
Optimistic
Patient
Communicative
Creative
Exactitude
Initiative
Nationality Egyptian
Address
Mohammed Bin Zayed st. , Dubai Investment park
Contact
+971525064115
Date Of Birth
14 . 07 . 1993
OBJECTIVE Seeking a challenging position with a growing corporation where I can enhance my acquired hospitality experience through teamwork in a creatively environment and where I can utilize my skills to increase my responsibilities, as well for promotion aims.
EDUCATION 2012 - 2015 Alexandria University Bachelor Of Law Grade : Good
EXPERIENCE
Dubai Parks And Resorts ( LEGOLAND Dubai )
Duties and Responsibilities: Supported the Supervisor in overseeing the Operation, During the opening checking that there are no trip or general hazards in out unit , Switch on all equipment, Checking temperature record, Handling cash as refund or void or cancel transaction, Visiting table and getting feedback, Checking cooking temperature. Oversee day-to-day operation, Monitor the staff following recipes to ensure we reach much profit. Monitor team performance and report on metrics Motivate team members to ensure that we reach highest level of customer services, Reporting about maintenance issues. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Encourage creativity and risk-taking , Help my supervisor during the inventory. Set clear team goals, prepare safety reports , Work on ADCO system, Control the wastage and record it , Handling HACCP paperwork to make sure all paperwork is done and signed, Checking the unit before closing that there are no trip or general hazards, Checking all the fridges to make sure there is no expiring items, Switch off all the equipment, Checking fire exits, Closing doors.
Air Defense House Hotel ( Egypt )
Date: Jan 2013 – Aug 2016.
Position: Food And Beverage Supervisor.
Reporting To: Operation manager.
Duties and Responsibilities:
Supported the manager in overseeing the different functions of the food and beverage areas, Work on improving our menu and add new items, prepare P&L report, work on reduce the cost and control the wastage, Monitor the staff to ensure that we reach the highest level of services, Reporting about maintenance issues, Handling cash as refund or void or cancel transaction and send report to cash room, Fill up government paper, Oversee day-to-day operation, Search about new suppliers with good or same quality of product to increase the profit and control the wastage, Make daily requisition for the outlet on ADCO system and also during inventory. Managed and oversaw the schedule and training of staff and crew of the department.
Date: Oct 2016 – Present.
Position: Food And Beverage Team Leader.
Reporting To: Supervisor.
PRE Opening LEGOLAND Dubai – Grand Opening Dubai Parks and Resorts.
Coordinated, supervised, and directed all aspects of the F&B outlets. Maintained and obtained profitable operations and high quality products and service levels. Maximized profits by delivering an outstanding customer service. Planned and directed the functions of administration and planning of food & beverage department. Enforced and implemented effective controls of food, beverage, and labor costs ,prepare safety reports ,Handling and Monitor HACCP paperwork.
Starbucks Coffee Company ( Egypt )
Date: Apr 2010 - Dec 2012.
Position: Food And Beverage Team Leader.
Reporting To: Supervisor.
Duties and Responsibilities: Supported the Supervisor in overseeing the Operation, During the opening checking that there are no trip or general hazards in out unit , Switch on all equipment, Checking temperature record, Handling cash as refund or void or cancel transaction, Visiting table and getting feedback, Checking cooking temperature, Helping the barista to prepare coffee, Checking the stock and report to Supervisor to make requisition by what we need. Follow up with suppliers for our order as muffin or pastry or cookies or milk etc, Oversee day-to-day operation, Monitor the staff following recipes to ensure we reach much profit. Monitor team performance and report on metrics Motivate team members to ensure that we reach highest level of customer services, Reporting about maintenance issues. Discover training needs and provide coaching. Listen to team members’ feedback and resolve any issues or conflicts. Recognize high performance and reward accomplishments. Encourage creativity and risk-taking. Set clear team goals, prepare safety reports , Control the wastage and record it , Handling HACCP paperwork to make sure all paperwork is done and signed, Checking the unit before closing that there are no trip or general hazards, Checking all the fridges to make sure there is no expiring items, Switch off all the equipment, Checking fire exits, Closing doors.
Greek Club (Greek Embassy) (Alexandria - Egypt ) Date: May 2008 - Mar 2010.
Position: Waiter then prompted to Captain. .
Reporting To: Floor Manager.
Duties and Responsibilities: Take orders from patrons for food or beverages. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Collect payments from customers. Present menus to patrons and answer questions about menu items, making recommendations upon request. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. Explain how various menu items are prepared, describing ingredients and cooking methods. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. Garnish and decorate dishes in preparation for serving.
PERSONAL QUALIFICATIONS
Excellent written, oral communication & follow –up skills. Customer service provision. Decisions making (within scope of assigned authority). Flexible to handle frequently changing priorities. Planning, organizational mechanics. Identifying and resolving problems in a timely manner. Working effectively either independently or in a team environment
TRAINING
Fire Safety Fundamentals & Proper Use of Fire Extinguishers in LEGOLAND. Food Hygiene And Safety – Level 2 in LEGOLAND. Fish Philosophy Training in LEGOLAND . COSHH Training in LEGOLAND. Omnico Training in LEGOLAND. Micros Training in Air Defense House Hotel.
HOBBIES
Acting Drawing Photography
REFERENCES Essam Mohsen, Supervisor, LEGOLAND. +791582875900 Ashraf Ghazal, Operation Manager, Air Defense House Hotel. +201223010337
Mohamed Magdy, Supervisor, Starbucks. +201279677951
YOURS
Amr Emad Abdellatif Ibrahim Ahmed
+971525064115
