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OFFICIAL RECORD DOCUMENT # PRDE-OSIATD-2018-003-WIRELESS EQUIPMENT AND SERVICES
PRDE-OSIATD-FY2018-003-Wireless Equipment and Services.
IBM Corporation | January 11, 2019 43
TAB 20 Proposer
Experience History
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TAB 20: Proposer Experience History Each Proposer should include an organized, detailed summary of Proposer’s experience providing the proposed services, as well as the Proposer’s experience working on comparably sized projects. The Proposer’s experience history should include the following:
(a) Name of the client (b) Services provided (c) Name, title, phone and email of a contact person who can verify the Proposer’s work (d) The start and end dates services were performed (e) Total contract compensation, or if an ongoing service, the total compensation paid to date.
The IBM Corporation has been in existence for over 107 years and is recognized a global leader in technology services. That gives our company a maturity and a long-term perspective about the role a company can and should play in the world today. With more than 35 years of experience in building innovative, security-enhanced collaboration solutions for businesses, regardless of size, location or industry focus, IBM has virtually unmatched knowledge for providing anywhere communications solutions. The IBM approach is balanced to meet your business needs. IBM blends experience, industry-leading services and key strategic alliances to deliver elegant wireless solutions to customer in many different industries and a variety of environments.
IBM has gained significant operational experience, built a strong professional skill base, and developed a substantial amount of intellectual property for Network and Unified Communications architectures, implementations and operations. Our industry-leading knowledge, experience, and intellectual capital include:
§ Successful global deployments of Network, IP telephony, IP Contact Centers and real-time collaboration solutions for industry-leading companies in nearly every business sector with proven results
§ Investment into foundational IBM Converged Communications Reference Architectures encompassing unified communication and collaboration functionality
§ Structured consulting methodology to assist clients in their transformation to unified communication and real-time collaboration environment
§ Infrastructure partnerships for LAN / WAN / MAN / WiFi / DAS / Optical/ Meshed Networks § Management of more than 590+ client networking environments, 400K plus network devices
including Wi-Fi Access points, supporting more than 3.2 million end users worldwide, 300K plus IP phones, 135 contact centers
§ Management of close to 40,000 security devices globally for 3,700 clients in 133 countries. We monitor over 13 billion security events per day.
IBM is a global provider of reliable wireless coverage solutions for all wireless environments, delivering wireless solutions to enterprises of every size: education, finance, healthcare, and hospitality markets, while also supporting facilities such as airports, office buildings, and sports venues. With advanced Wire-It-Once technology, IBM’s legacy of innovation, and proven architecture, the bar is set for wireless peak performance; ensuring PRDE can meet current wireless demands, as well as easily expand with future applications and services. Thousands of organizations worldwide rely on IBM to provide time and money saving applications every day.
The Power of Experience Often in complex infrastructure projects, the scope is not well defined due to a lack of complete information and specific project requirements. Architects, engineers, and vendors are specialists in a single discipline and tend to limit their focus to their area of expertise. They may omit key project specifications simply because they do not look at the entire scope of the project. IBM provides a full range of multi-vendor services designed to address your communications and wireless systems project requirements, from initial planning through product installation, eliminating the need for expensive design changes and later rework.
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Experience with K-12 Schools IBM has been providing services to K-12 schools for decades and has also been an E-rate service provider since the inception of the program. IBM’s E-rate experience, coupled with a broad line of E-rate eligible products and services, tied together by IBM’s world class systems integration expertise, can help your school district effectively integrate a wide variety of products and services into your technology infrastructure.
IBM is a proven industry leader:
§ IBM has helped school districts across the nation acquire technology eligible for millions of dollars in Universal Service Fund (USF) funding. IBM customers have received over $2.3 Billion in E-rate funding since the inception of the Program
§ IBM remains one of the few Service Providers that can provide a full suite of E-rate Internal Connections and Internet Access services, bring outstanding project management, scale as required for the size and complexity of the project and provide the E-rate program expertise assistance required
§ IBM assists applicants with E-rate processes as allowed under Schools & Libraries Division program rules, e.g. Form 471 attachments, Program Integrity Review (PIA), service substitutions, audit readiness and invoicing
§ IBM has extensive E-rate experience and a strong delivery track record - Experienced in delivery of the complete range of Internal Connections and Internet Access services
- Individual components up to complete end-to-end integrated solutions
- Served small school systems up to the largest urban school districts and consortiums
Experience with Wireless Deployments IBM has deployed thousands of wireless systems for our clients from simple installation with only a few access points to a global enterprise deployment across hundreds of sites globally which deploys a single access control policy making it seamless for employees to go from site to site without any reconfiguration of their end device.
IBM has deployed highly concentrated Wi-Fi networks in NFL Stadiums where the user count and bandwidth requirements drove new and innovative designs to accommodate the ultimate fan experience.
Managing All Phases of Your Project Effective project management is crucial to the success of any major project. Managing and coordinating the schedule and work activities of various suppliers and subcontractors is a complex and time consuming process. The IBM project manager assumes total responsibility to verify that the entire project team understands their roles and responsibilities and the full scope of work.
A detailed project plan is developed including all schedules, processes, and dependencies. This plan is designed to control all aspects of the project, monitoring all activities such as project tracking, controlling, scheduling, and change management.
IBM project managers are trained on IBM’s project management methodology and have used it successfully on numerous engagements. In addition to their extensive training, IBM project managers have first-hand experience working on complex customer projects and have developed significant technical and industry skills.
Following are just a few examples of our experience history:
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CLIENT NAME: Puerto Rico Department of Education
SERVICES PERFORMED: FY 2012 Internal Connects Project: At up to 750 schools, provide the resources to design and install the network system to enable internet access to existing labs or classrooms and comply with E-Rate documentation for the project. This includes:
§ Network design § Structured cable design and installation § Configuration and installation of Juniper EX2200 switches, IBM
and Lenovo servers and Eaton 1500 UPS.
CONTACT NAME/TITLE: Marie Ortiz
CONTACT PHONE: 787-773-2289
CONTACT EMAIL: [email protected]
SERVICE DATES: 2012 - Present
CONTRACT AMOUNT: $55.5M
CLIENT NAME: Algonquin & Lakeshore Catholic District School Board
SERVICES PERFORMED: IBM worked with ALCDSB to procure, install, and configure Meraki wireless access points, network switches, firewalls, and security cameras.
CONTACT NAME/TITLE: Mike Coles / IT Manager
CONTACT PHONE: (613) 354-6257 x406
CONTACT EMAIL: [email protected]
SERVICE DATES: 2016 - 2018
CONTRACT AMOUNT: $3M
CLIENT NAME: ADDRESS: Limestone District School Board
SERVICES PERFORMED: Design, install, and PM the installation of Meraki access points and Network switches for all schools, the district office, and the Data Center.
CONTACT NAME/TITLE: Allstair Macleod / Manager of ITS
CONTACT PHONE: (613) 544-6925 x337
CONTACT EMAIL: [email protected]
SERVICE DATES: June 2017 - Present
CONTRACT AMOUNT ($): $3M
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CLIENT NAME: Mercedes Benz Stadium – Atlanta Falcons
SERVICES PERFORMED: IBM was the IT integrator for the new Mercedes Benz Stadium in Atlanta, GA. This scope included, Core IT technology, Network, Distributed Antenna System, IPTV, Physical Security (cameras and access control systems), Single-mode fiber system with fiber to the edge devices and the WIFI system. The WIFI system included 1700 Access Points within the stadium for coverage in the bowl and back of house. The bowl was covered using custom under seat enclosures. Back of house concourses and administrative areas used standard manufacturer's indoor or outdoor models depending on the location of the Access Point.
CONTACT NAME/TITLE: Danny Branch / Chief Information Officer
CONTACT PHONE: (770) 965-2721
CONTACT EMAIL: [email protected]
SERVICE DATES: 1/1/2015 - 12/31/2018
CONTRACT AMOUNT: $35M per year ~$125M Total
CLIENT NAME: Los Angeles Football Club (LAFC) - Banc of California Stadium
SERVICES PERFORMED: IBM was the IT integrator for the new Banc of California Stadium in Los Angels, CA. The stadium houses Los Angeles second MLS team and a new franchise to the league. This IT scope included, Core IT technology, Network, GPON, IPTV, Physical Security (cameras and access control systems), Single-mode fiber system with fiber to the edge devices and the WIFI system. The WIFI system included 800 Access Points within the stadium for coverage in the bowl and back of house. The bowl was covered using custom under seat enclosures that was develop from design from our previous implementation of this WiFi solution which produced great performance and increase user experience.
CONTACT NAME/TITLE: Dave Hatheway / Sr. Vice President
CONTACT PHONE: (408) 832.5390
CONTACT EMAIL: [email protected]
SERVICE DATES: 09/01/2016 - 09/01/2018
CONTRACT AMOUNT: ~$6M
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CLIENT NAME: New York City Department of Education
SERVICES PERFORMED: IBM has had a long-standing relationship with the NYCDOE. The partnership has evolved over the last 20 years from a traditional mainframe equipment provider to a systems integrator for a wide range of NYCDOE initiatives. These projects range from large complex systems integration projects to short-term staff augmentation for specific project needs. With 1.1 million students and 100,000 teachers and more than 1,500 schools, NYCDOE is the largest school system in the United States. Classroom Connect is by far the largest project IBM has worked with the NYCDOE on. The goal was to provide system wide Internet connectivity to over 60,000 classrooms and administrative offices through the Classroom Connect Initiative. As part of this initiative, IBM worked with the NYCDOE program office to develop detailed project plans, network designs, and communication plans. IBM provided subject matter experts in the areas of project management, LAN/WAN design and installation, Wireless design and installation, content networking, Microsoft networking design and installation, LAN cabling designers and installation, telecommunication circuit engineers, equipment procurement and staging, and Level 2/3 support engineers. The multi-year project was funded by E-Rate, Capital and operational budgetary expenditures.
CONTACT NAME/TITLE: Mary Ellen Cositore / IBM Client Executive
CONTACT PHONE: (212) 745-7198
CONTACT EMAIL: [email protected]
SERVICE DATES: 1998 to 2016
CONTRACT AMOUNT: $ Confidential
CLIENT NAME: Cleveland Municipal School District
SERVICES PROVIDED: Cleveland Municipal School District (CMSD) awarded IBM their 2013 Internal Connections eRate project to provide WLAN installation services to CMSD in support of their eRate wireless project. Eligible school sites were upgraded to a new wireless network infrastructure. The infrastructure consisted of new WLAN equipment. IBM provided design, engineering, configuration, and project management in support of this eRate project across their 100 school locations.
The Wireless LAN (WLAN) Design and Implementation Services are designed to provide wireless connectivity for faculty, staff, students and guests in CMSD designated locations. IBM provides WLAN installation services to CMSD. Eligible school sites will be upgraded to a new wireless network infrastructure. The infrastructure will consist of new WLAN equipment. IBM provides design, engineering, configuration, and project management as required in support of this eRate project.
IBM provides the following services for this eRate project, managed by the IBM Project Office:
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CLIENT NAME: Cleveland Municipal School District Activity 1 - WLAN Design Services
Activity 2 - Perform the Head End Controller Integration Assessment
Activity 3 - Perform Site Readiness Assessment
Activity 4 - Equipment Procurement and Staging
Activity 5 - Cabling Implementation
Activity 6 - WLAN Implementation, Configuration, and Testing Services
CONTACT NAME/TITLE: Walid Abu-Saleh / IBM Client Executive
CONTACT PHONE: (614) 668-7135
CONTACT EMAIL: [email protected]
SERVICE DATES: 2013 (start date)
CONTRACT AMOUNT: $ Confidential
CLIENT NAME: Syracuse City Schools District
SERVICES PERFORMED: The Syracuse City School District (SCSD) encompasses 34 schools, 600 teachers, 200 assistant teachers, 40 administrative personnel and 20,000 students in the greater Syracuse, New York, area. IBM Global Services deployed a state-of-the-art converged data and telephone network throughout the District’s 34 schools over a high-speed fiber infrastructure. Each of the schools' analog phone systems has been replaced with a single district-wide Voice over Internet Protocol (VoIP) telephone system. Each school has also been provided with a pervasive wireless network infrastructure, with each school having approximately twenty network access points throughout the building. The entire system enables staff to work more efficiently, all users to communicate more effectively (including student-teacher e-mail interaction), and students to have access to leading-edge information provision technology. The multi-year Syracuse project spanned NYS SED Capital Project, E-Rate, and operational budgetary expenditures.
CONTACT NAME/TITLE: John Welsh / IBM Client Executive
CONTACT PHONE: (714) 510-9418
CONTACT EMAIL: [email protected]
SERVICE DATES: 2005 (start date)
CONTRACT AMOUNT: $ Confidential