omnichannel markteting vision
DESCRIPTION
A vision on omnichannel. My presentation on the Cegeka Event It's all in the mix (5/11/2013). More info on the event is here: http://www.allinthemix.be/?utm_source=Cegekasite&utm_medium=website&utm_campaign=eventmoduleTRANSCRIPT
Digitale marketing in omnichannel Franky Redant #AIM13
It’s All in the Mix 5 november
Felixpakhuis Antwerpen
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Everything Evolves
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5 years ago (more or less) Universe to Multiverse
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“listening is finally getting the respect it deserves through Social Media” (Ted Rubin)
Be where your customers are.
An example Please hold!
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Seamless
Consistent
Customer Centric
Brand Experience or Customer Experience?
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One View on your customer!
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Omnichannel is a company effort!
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Integrated Systems
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Keeping the overview to act upon.
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Sounds daunting ?
Create your own mix.
Omnichannel is a reality but not yet real!
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Thank you for listening