operation manual - glastender inc. manual glastender, inc. · 5400 north michigan road · saginaw,...

Operation Manual

Glastender, Inc. · 5400 North Michigan Road · Saginaw, MI · 48604-9780 800.748.0423 · 989.752.4275 · Fax 989.752.4444 · www.glastender.com

GW24 GlassWasher

© 2011 Glastender, Inc. Rev 04-19-17

A Family Company Manufacturing In The USA Since 1969

GW24 Glasswasher Operation & Maintenance Video - http://www.glastender.com/videos/This video describes the operation of the Glastender GW24 glasswasher. Please follow all steps carefully. Long term, trouble-free operation will result if good housekeeping and maintenance procedures are followed.

Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com

Topic Page

Introduction ..................................................................................................... 1

What is a glasswasher? ................................................................................... 1

Utility Requirements and Connections ........................................................... 2

Uncrating and Assembly Instructions ............................................................. 2

GW24 Parts Identification .............................................................................. 3

Start-Up Instructions ....................................................................................4-5

Water Level/Temperature Adjustment Procedure .................................. 4

Chemical Adjustment Procedure ............................................................ 5

Control Panel Operation ................................................................................. 6

Wash Cycle Description .................................................................................. 6

Wiring Diagram .............................................................................................. 7

Cleaning Instructions ...................................................................................8-9

De-liming Procedure ....................................................................................... 9

Slide-Out Chemical Bottle Rack Installation ............................................... 10

Useful Information About Water, Detergent and Sanitizer .......................... 11

Important Information about Chemicals ....................................................... 12

Tips for Trouble-Free Operation ................................................................... 12

Trouble Shooting Guide ................................................................................ 13

Warranty ........................................................................................................ 14

Index

1Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com

This manual describes the operational features of the GW24 model glasswasher. Please review this information before attempting installation and operation. Long term, trouble-free operation will follow if good housekeeping and maintenance procedures are followed.

For a video illustration of care and cleaning of the GW24 visit http://www.glastender.com/videos/.

Thank you for selecting Glastender, Inc. products.

IntroductIon

Glastender, Inc. invented the world’s first automatic rotary glasswasher in 1969. Today, Glastender glasswashers have been installed around the world. But what is a glasswasher? It is simply a piece of machinery that washes glassware, which eliminates the need for human labor and the conventional three-compartment sink. The glass-washer is, in effect, a mechanized three-compartment sink. It “washes”, “rinses”, and “sanitizes” glassware.

Please read on to learn more about this simple machine.

note the sImplIcIty:

What Is a GlassWasher?

FunctIon desIGn

Wash Hot water and a preset portion of detergent join in the tank. During operation, hot soapy water is pumped in a forceful, but gentle, spray pattern across the moving glassware. When the wash cycle is complete, all water is drained. While the drain is still open, clean water pre-rinses the holding tank to prepare for the rinse and sanitize cycle.

rInse and sanItIze

Fresh water and a preset portion of sanitizer and rinse aid join in the tank. During operation, rinse water is pumped in a forceful, but gentle, spray pattern across the moving glassware. At the end of the cycle, all water is drained so the next load can begin with fresh, clean water.

2 Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com

The glasswasher is shipped in one carton. Refer to the images on the opposite page to identify the following:

1. Main section2. Drainboard insert3. Drainboard pan4. Sliding cover5. Inner cover

utIlIty requIrements and connectIons

1. General plumbInG (Hot and cold water required)

a. Use 1/2" OD (or larger) copper to 3/8" FMPT adapter provided.b. Minimum water pressure - 25 PSI.c. Maximum water pressure - 100 PSI. Install water pressure regulator if line pressure is over

100 PSI. Water valve on unit has built-in strainer and flow control to provide consistent vol-ume between 25 and 100 PSI.

d. Install separate water shut-off valve for each connection.e. Unit has built-in air gaps - vacuum breakers NOT required.

2. hot Water Wash a. Maximum temperature 150°F (66°C). Minimum supply temperature 130°F (54°C) to ensure a minimum wash temperature of 120°F (49°C).

3. cold Water rInse a. No minimum cold water inlet temperature. Control module automatically tempers rinse based on temperature setting (see Start-Up Instructions page 5, Step 5).

2. draIn a. 1-1/2" tailpiece provided on unit.b. Use open type floor drain for maximum drainage.

3. electrIcal a. 120V, single phase, 60Hz, 6-foot grounded cord included.b. A dedicated 15 amp circuit is recommended.c. Power requirements - 3.5 amps.

4. deterGent a. Extra heavy-duty non-foaming commercial liquid dish detergent required. Adjust to .30% con-centration.

b. Consult The local chemical supplier to match detergent with local water conditions.

5. sanItIzer a. Liquid chlorine bleach (sodium hypochlorite - 5.25% solution) adjusted to 50 PPM.

6. rInse aId a. Liquid Rinse Aid adjusted for proper sheeting.

7. notes a. In all cases, consult local plumbing, electrical, and health codes for regulations which may not be consistent with the above.

b. Utilityconnectionsaremadeupfromtheflooratthebottomoftheunitapproximately6"high.c. A side notch located on the left side of the unit provides space for three one-gallon chemical

containers within the 24" x 24" footprint.

6. Conveyor7. Spray box8. Spray box gasket9. Tank screen10. Drain stopper

uncratInG and assembly InstructIons

11. Inlet screen12. Scrap tray13. Water inlets14. Chemical inlets

assembly procedures:1. Remove all packaging from the main section.2. Remove plastic protective paper from all stainless steel parts.3. Place glasswasher in position and level by adjusting the bottom portion of the stainless legs.4. Make plumbing connections in accordance with utility requirements listed above.5. Install chemical bottle rack accessory if ordered with unit. See page 10 for installation instructions.


Digital temperature gauge

Control Panel

Chemical feed lines

Chemical pumps

Water inlet lines

Drainstopper cam and linkage arm

Circuit Board

GW24 part IdentIFIcatIon*

Front Panel removed

toP view

1. Main section

11. Inlet screen

Drain hole for drainboard pan drain tube

2. Drainboard insert3. Drainboard pan5. Inner cover

9. Tank screen

10. Drain stopper

12. Scrap tray

4. Sliding cover

13. Water inlets14. Chemical inlets

6. Conveyor 7. Spray box8. Spray box gasket

* For a more comprehensive parts list, reference the GW24 Parts Directory.


start-up InstructIons

Circuit board slides out for easy access

Adjust circuit board knobs as neededFILL mark - top of drain screen handle

Chemical inlets

WARNING: The chemicals used in commercial glass washing are very harsh. Exposure to human skin can cause severe burns. Chemical containers should be stored in a manner and/or location that prevents them from spilling or splash-ing. Chemical containers must be secured. Please consult your chemical vendor to ensure proper storage or call the Glastender factory to purchase an accessory chemical storage drawer, part number 01001500.1. Place chemical Feed Lines into the proper chemical containers.

Red - DetergentBlue - Rinse AidClear - Sanitizer

2. After utility connections described on page 2 are completed, plug in glasswasher.3. Prime Chemical Pumps: Slide cover open to view chemical inlets.

Depress Prime switches to fill Feed Lines (see page 6 - Control Panel Operation).Stop priming when chemicals come out of inlets.NOTE: Always run a complete cycle or dump clean water in the tank after using the prime switches. Undiluted chemicals will damage stainless steel.

4. Fill Level Adjustment: Cycle the glasswasher to check water fill level (water fill level is preset at the factory but may require adjustments due to variations in water pressure/flow at installation location).With the sliding cover open, initiate cycle by pressing Cycle Start (see page 6 - Control Panel Operation).When fill is complete, verify that the water level is at the FILL mark (top of the drain screen handle - see photo below).If water level is correct, skip to Step 5.If water level is above or below the fill mark, fill adjustment is required.

• Unplug glasswasher and remove front panel.• Adjust the Fill adjustment knob on the circuit board. Turn knob clockwise to increase fill time or counter-

clockwise to decrease fill time.• Leaving the sliding cover open will end the cycle and drain the tank after 30 seconds and cycle can be re-

started to check water level again.Once water level is correct, continue with Step 5.


start-up InstructIons

5. Rinse Temperature Adjustment: With the sliding cover closed, initiate a cycle by pressing Cycle Start to check rinse water temperature (Rin Temp knob is set fully open at the factory and may require adjustment at installation location).Machine will perform wash cycle and proceed to rinse cycle. NOTE: Wash cycle water temperature must register between 120°F (49°C) and 150°F (66°C). Adjust hot water supply source if necessary.During rinse cycle (recirculating pump must be on to mix and stabilize temperature reading), observe digital temperature read out. The sliding cover can also be opened, interrupting the rinse cycle to insert thermometer into the tank water. NOTE: Minimum rinse temperature is 75°F (24°C) per FDA Ordinance and Code for Food Service Establishments, Section 5-103(e)(2).If the rinse water temperature is at desired temperature, skip to Step 6.If the rinse water temperature is not correct, temperature adjustment is required.

• Unplug glasswasher and remove front panel.• Adjust the Rin Temp knob counterclockwise to increase rinse temperature and clockwise to decrease the rinse

temperature. NOTE: The cold water inlet supply minimum temperature may exceed 75°F, resulting in the inability to lower the water temperature further.

• Leaving the sliding cover open will end the cycle and drain the tank after 30 seconds and cycle can be re-started to check rinse temperature again.

Once rinse water temperature is correct, continue with Step 6.6. Chemical Concentration Adustment: With the sliding cover closed, initiate a cycle by pressing Cycle Start to check

chemical settings.The chemical strengths should be tested with a professional test kit by the chemical supplier. Water samples should be taken during both the wash cycle and the rinse cycle.Proper concentration levels:

Detergent - .30% concentrationSanitizer - 50 PPM (sodium hypochlorite [bleach])Rinse Aid - until proper sheeting is achieved

If chemical adjustment is correct, skip to Step 8.Unplug glasswasher, remove front panel, and adjust chemicals on the circuit board as required.Detergent: If the factory setting does not render the proper concentration, turn the Det adjustment knob clockwise to increase or counterclockwise to decrease the dispense time. Repeat chemical testing procedure and adjust again if necessary.Sanitizer: If the factory setting does not render the proper concentration, turn the San adjustment knob clockwise to increase or counterclockwise to decrease the dispense time. Repeat chemical testing procedure and adjust again if necessary.Rinse Aid: If the factory setting does not render the proper level of sheeting, turn the Rin Aid adjustment knob clock-wise to increase or counterclockwise to decrease the dispense time. Run a test cycle to check wash results and adjust again if necessary.

7. Replace panel and plug in glasswasher.Repeat Step 6 to recheck chemical settings.

8. Your glasswasher is now ready for operation.


control panel - Wash cycle

Wash cycle descrIptIon:

1. Load the conveyor with glassware. To aid in loading the conveyor, rotate the conveyor 1/2 turn by pressing the Conveyor Advance button on the control panel.

2. Close the sliding cover.

3. Cycle is initiated by pressing the Cycle Start button on the control panel. Once in cycle, the red In Use light will illuminate.

4. Wash water fill is initiated and the drain will close when hot water is sensed or 15 seconds into the cycle, whichever is sooner.

5. Detergent is automatically injected into the tank during fill. The sliding cover can be opened during fill to visually verify detergent is being injected into wash water.*

6. The wash cycle will automatically start once full. Opening the sliding cover during the wash cycle will pause the cycle, turning off the recirculating pump and conveyor. Closing the sliding cover will continue the cycle.*

7. At the completion of the wash cycle, the wash water will drain.

8. The rinse water fill is initiated with the drain open to rinse detergent from the tank. The drain then closes to allow the tank to fill.

9. Sanitizer and Rinse Aid are automatically injected into the tank during fill. The sliding cover can be opened during fill to visually verify chemicals are being injected into the rinse water.*

10. The rinse cycle automatically starts once the tank if full. Opening the sliding cover during the rise cycle will pause the cycle, turning off the recirculating pump and conveyor. Closing the sliding cover will continue the cycle.*

11. At the completion of the rinse cycle, the rinse water will drain.

12. The red In Use light will turn off, indicating that the cycle is complete.

13. Open the sliding cover.

14. Unload the glassware from the conveyor. Pressing the Conveyor Advance button will rotate the conveyor 1/2 turn to aid in unloading the conveyor.

* NOTE: If the sliding cover is open for more than 30 seconds, the cycle will terminate and the tank will drain. Press Cycle Start to initiate a new cycle.

CycleStart

ConveyorAdvance

DetergentPrime

Sanitizer/Rinse Aid

Prime

De-liming

Power In Use

Control Panel Operation

Cycle Start - Push to start wash cycle

Power - Green light* indicates power to unit when illuminated

In Use - Red light* indicates cycle in progress when illuminated

Conveyor Advance - Push to rotate conveyor 1/2 turn to aid in loading/unloading glassware

Detergent Prime - Push and hold to prime detergent

Sanitizer / Rinse Aid Prime - Push and hold to prime sanitizer and rinse aid

De-liming - Push to start de-liming cycle

* Alternating flashing of the red and green light indicates the sliding cover interlock switch has interrupted cycle or a chemical detection switch (optional accessory) has detected a chemical outage.


GW24 WIrInG dIaGram


cleanInG InstructIons

Regular maintenance of your Glastender glasswasher will extend its useful life and lower the service costs. The following parts are removable for daily cleaning:

1. Drainboard insert2. Drainboard pan3. Sliding cover4. Inner cover

5. Conveyor6. Spray box7. Spray box gasket8. Tank screen

9. Pump inlet screen10. Drain stopper11. Scrap tray

The daily cleaning procedures consist of the following steps:1. Remove drainboard insert, drainboard pan, sliding cover, and inner cover.

Wipe down each part as necessary.

2. Remove the conveyor wheel. Any large debris found inside the machine, like broken glass, lemon seeds, stir sticks, and so on, should be removed.

3. Remove and scrub clean the spray box, spray box gasket, and tank screen. Remove and wipe down the drain stop-per. Remove any debris from the lower wash tank. Make sure nothing is clogging the pump inlet screen. The pump inlet screen can be removed for cleaning if necessary.

Drainboard insert

Drainboard pan Sliding cover

Inner cover

Spray boxSpray box gasket (located under spray box - not shown)

Conveyor

Tank ScreenPump inlet screen

Drain stopper


cleanInG InstructIons

de-lImInG procedureWhen the interior is coated with a white chalky substance, perform the following de-liming procedure. De-lim-ing should be executed after daily cleaning has been completed.

1. With the conveyor empty, press the De-Liming button. The red In Use light will illuminate.

2. The GW24 holds 1.25 gallons of water - measure out the appropriate amount of de-liming solution. WARNING! Most de-liming chemicals are hazardous. Follow chemical manufacturers instructions very carefully!

3. Duringwaterfill,openslidingcoverandpourde-limingchemicalsintotank.Closeslidingcover.

4. The de-liming cycle consists of a 5 minute wash and two rinse cycles.

5. The red In Use light will turn off after the de-liming cycle is complete.

4. Remove the scrap tray and empty out any debris that may have passed through the tank screen.

5. Use a damp cloth to wipe down the entire wash tank. For more stubborn stains, use a nylon brush or a Scotch-Brite Stainless Steel Cleaner® pad. Never use steel wool to clean stainless steel. Steel wool will cause the stainless steel to rust.

6. Re-assemble the glasswasher.

7. CheckDetergent,Sanitizer,andRinseAidcontainers.Refillorreplaceifempty.

8. Visually inspect the Chemical Inlets by opening the sliding cover during the washandrinsecyclefill.YoushouldnoticedetergentintermittentlydrippingintothetankduringthewashfillandSanitizerandRinseAidintermittentlydrippingintothetankduringtherinsefill.NOTE:Afterverifyingthechemicalshavebeendispensed, close the sliding cover to allow the glasswasher to resume cycle. If the sliding cover is left open for more than 30 seconds, the water will be drained and the cycle will terminate. In the event the cycle does terminate, push the Cycle Start button to initiate a new cycle.

9. Your glasswasher is now ready for operation

Scrap tray

Wash tank

Chemical inlets

Detergent, Sanitizer, and Rinse Aid Containers


slIde-out chemIcal bottle rack InstallatIon

Stationary bottom tray

Slide-out chemical bottle holder

A slide-out chemical bottle rack accessory is available for easy-access storage of chemical bottles. Specify part number 01001500.

The chemical bottle rack accessory consists of two parts - a stationary bottom tray and a slide-out chemical bottle holder.

To install the chemical bottle rack onto the GW24:

1. Remove the screw located at the front of the station-ary bottom tray and set aside. Pivot the hinge fully to open the securing clasp.

2. Position the back rear semi-circular cutout of the tray around the back left leg of the GW24. Slide the front securing clasp around the front left leg of the GW24.

3. Close the securing clasp around the front leg and reinstall the screw.

4. Place the slide-out chemical bottle holder into the stationary bottom tray.

5. The front cover of the chemical tray can be adjusted verticallytofine-tunethefitbeneaththeGW24skin.To adjust, loosen the 3 attachment screws on the inside of the front cover. Move the cover up/down. Once the cover is at the desired height, retighten the attachment screws.

Back

Front

Attachment screws

Adjust the front cover up or down


Your water supply fits one of the following descriptions.Greater detergent consumption is required with “hard” water.

GraIns parts

descrIptIon per Gallon per mIllIon

Soft Less than 1.0 Less than 17.1 Slightly Hard 1.0 to 3.5 17.1 to 60 Moderately Hard 3.5 to 7.0 60 to 120 Hard 7.0 to 10.5 120 to 180 Very Hard 10.5 and over 180 and over

deterGent tItratInG InstructIons

An Alkalinity Test Kit, as recommended by your chemical supplier, is required for proper chemical adjustment. Follow kit instructions to test.

sanItIzer tItratInG InstructIons

After the water has agitated during the rinse cycle, open the sliding cover and dip a Chlorine test strip into the tank for one (1) second. Immediately compare the strip to the scale on the side of the test strip container tube. Adjust sanitizer (bleach) to 50 PPM, and iodine type sanitizer to 12.5 PPM. NOTE: Leaving the sliding cover open more than 30 seconds will end the cycle and drain the tank.

Important note: Glasswashers are NOT water conditioners. Consult local water conditioning experts to determine your specific water condition.

Water condItIons

useFul InFormatIon about Water, deterGent, & sanItIzer


1. NEVER, NEVER wash ash trays in the glasswasher. Since ashes are smaller than the opening in the Pump Inlet Screens, ashes can adhere to glasses. Also, with ashes recirculating in the wash water, the cleaning effectiveness of the detergent is greatly reduced. The final result of washing ash trays is dirty glasses.

2. For best results, run glasswasher full of glassware. This keeps the water and detergent consumption to a minimum and helps prevent glass-ware from tipping over.

3. Water spotting can occur when glassware is placed on a flat surface after washing, thus preventing air to assist the drying process. Make sure the proper shelf liner or drying surface is used.

4. Clearance below the top cover of the glasswasher allows for a maximum glass height of ten (10) inches. Keep this in mind when ordering beer pitchers and wine carafes.

5. Glasses which have been frequently washed by hand may have deposits of invisible “film”. Although initially appearing clean, these glasses may show unsightly signs of “dirt” after passing through the glasswasher. This unsightly condition will exist until the film is removed with frequent passes through the glasswasher, or it may be necessary to use a de-liming agent to clean glassware.

6. Do not place wet glasses into glass chillers or frosters. Allow glasses to dry and sanitizer odors to dissipate first.

7. Changing detergents may require readjustment of the Detergent Pump to maintain .30% detergent concentration. A greater volume of low strength detergent is required to maintain the proper level.

8. Only Glastender, Inc. replacement parts should be used. Components from other suppliers may result in machine malfunctions.

Please consult your Glastender, Inc. service agent if service or technical assistance is required. The factory is also available to answer any operational questions.

The GW24 glasswasher has chemical pumps that automatically dispense chemicals into the machine. The detergent and sanitizer chem-icals are supplied by a chemical vendor. Since the type of chemicals and the condition of water varies by region, the chemical pumps are not pre-set at the factory. The chemical pumps must be adjusted at start-up to achieve the proper titration levels or the machine may not produce good wash results. Typically, the chemical vendor is responsible for adjusting the chemical pumps.

Since detergent and sanitizer chemicals play an important role in the performance of a glasswasher, understanding how the chemical pumps work and how to maintain them is very important. Reviewing the following information will help ensure the proper operation of your glasswasher and its chemical pumps:

1. CAUTION: Always cycle the machine after using the prime switches to rinse out the wash/rinse tank. Undiluted chemicals will damage stainless steel.

2. The chemical feed lines must be properly placed inside the appropriate chemical container. Damaged chemical lines will spill chemicals on the machine and floor and create poor wash results.

3. Every glasswasher requires chemical pump adjustment and titrating by a chemical vendor. Poor wash results will occur if the chemicals are not in proper concentration (see page 5, Step 6, for proper concentration levels).

4. Glasswasher chemicals are highly caustic and will cause severe burns when they contact human skin. These same caustic chemi-cals will also corrode stainless steel and destroy machine components. A glasswasher should be checked regularly for chemical leaks. Any leaks should be corrected immediately.

5. All of the chemical tubing on a glasswasher should be inspected regularly and replaced at least once per year. The highly caustic chemicals cause the chemical tubing to get brittle, and since leaking chemicals destroy glasswasher components, it is good preven-tative maintenance to replace chemical tubing often. The various tubing includes the lower tubing assembly or main chemical feed line, the pump squeeze tube (especially susceptible to damage), and the upper tubing assembly from the pump to the glasswasher tank.

6. Chemical vendors that deliver chemicals to your establishment are typically responsible for adjusting the chemical levels in your glasswasher. They are also helpful for assisting you with chemical tubing inspection and replacement. Nothing removes your responsibility for proper maintenance, but the chemical vendor will help.

Important InFormatIon about chemIcals

tIps For trouble-Free operatIon


trouble or sItuatIon cause remedy

A. Unit does not run 1. Sliding cover open 1. Close sliding cover2. Out of chemicals 2. Replace and prime empty chemicals3. No power (Power light “off”) 3. Check power source4. Defective switch panel 4. Replace switch panel5. Wire connections poor, loose, or broken 5. Re-crimp and/or replace wire connection

B. Unit experiences a delay (up to 15 sec-onds) before beginning a cycle

1. Incoming water does not reach minimum operating temperature

1. Check temperature of water source

C. Conveyor runs but holding tank not filling

1. Water “off” 1. Turn water “on”2. Bad water valve 2. Test valve, replace if necessary

D. Conveyor moves intermittently 1. Glassware or debris blocking rotation of conveyor

1. Clear obstruction

2. Worn drive coupling 2. Replace drive couplingE. Water recirculating, conveyor not

moving1. Obstruction in tank area 1. Remove obstruction2. Conveyor not engaged with conveyor

drive shaft2. Rotate conveyor until it engages

3. Worn drive coupling 3. Replace drive coupling4. Defective drive motor 4. Replace drive motor

F. Water not recirculating 1. Completely plugged pump inlet screen 1. Clean pump inlet screen2. Defective recirculating pump 2. Replace recirculating pump

G. Water leaking from recirculating pump housing - water on floor

1. Defective pump seal 1. Replace pump2. Pump housing cracked 2. Replace pump

H. Glasses slimy or soapy at end of cycle 1. Sanitizer feed line in detergent container 1. Clean line and place in proper container 2. Improper Rinse Aid setting 2. Adjust chemical setting

I. Recirculating water pressure low 1. Spray box not latched properly 1. Latch spray box properly2. Partially plugged pump inlet screen 2. Clean pump inlet screen

Refer to page 8 cleaning instructions3. Missing or worn spray box gasket 3. Replace gasket

J. Detergent, sanitizer, and/or rinse aid not feeding properly

1. Chemical container is empty 1. Refill or replace container(s)2. Feed lines will not fill 2. Replace defective parts. Notes: The deter-

gent, sanitizer, or rinse aid product advanc-es in the line on each stroke of the pump. The product should hold position between strokes. If the product falls back toward the supply container, one or more of the fol-lowing conditions may exist: a. Debris in pumpb. Split feed linec. Bad pump tubeReplace parts as necessary

K. Poor washing results 1. Clogged spray nozzles and dirty holding tank

1. Clean unit -see page 8 cleaning instructions

2. Detergent container empty 2. Fill container3. Poor water conditions 3. Have filter or softener installed4. Chemicals not adjusted properly 4. Call chemical technician5. No hot water 5. Check temperature of water source

trouble shootInG GuIde


Warranty statement

Glastender, Inc. warrants all products to be free of defects in mate-rial and workmanship. One-year labor and parts warranty applies to all glasswashers, self-contained refrigeration models, and BDS model bottle disintegration units. In established areas, a start up is included with GT-24 and GT-30 model glasswashers. Warranty is effective for one year from the date of installation or up to 18 months from date of factory shipment, whichever occurs sooner. Glastender, Inc. will replace any part or assembly found defective under normal use and service.For warranty labor claims beyond 15 months from the date of factory shipment, proof of date of installation or occupancy must be provided. Authorization for labor must be obtained from Glastender within the warranty period and prior to the service being performed.Labor warranty applies to the United States and Canada only.Remote refrigeration models and beer line chillers include a one-year parts warranty only. There is no labor warranty on these products.Field replacement parts not covered under the original warranty include a 90-day part warranty from the date of installation.FOUR YEAR ADDITIONAL COMPRESSOR WARRANTY: Glastender will warrant to the original user the compressor for all self-contained refrigeration models for an additional four years following the regular one-year warranty period. This plan applies to the compressor only. A completed warranty claim form MUST accompany all returned defec-tive parts or assemblies. Upon request, a defective part or assembly must be returned to Glastender, Inc., Saginaw, Michigan, with all transporta-tion and delivery charges prepaid. Warranty repairs or replacements will be shipped FOB factory in Saginaw, Michigan. Reimbursement for applicable freight charges covers ground service only.Glastender provides in-warranty repairs during a service company’s regular working days and hours. There is no provision for payment of a premium rate during “overtime” hours. When warranty service is requested during other than normal working hours, the end user will be charged the premium portion of the overtime rate.The warranty covers substantiated travel expenses for up to 2 hours / 100 miles round trip up to a maximum of $150. Any additional costs due to installations that require extra work, time, or travel to gain access for service are the sole responsibility of the equipment purchaser. Any exceptions to these travel and access limitations must be pre-approved by a factory representative.The warranty does not cover door gaskets, chemical tubing, pump squeeze tubing, and/or any equipment subjected to accidents, freight damage, alterations from the original design, improper power and/or plumbing hookups, improper chemical use, general misuse, or lack of routine required maintenance as determined by Glastender, Inc. Installation, normal control adjustments, general maintenance, correct-ing an installation error, or service calls that reveal the unit is function-ing normally will not be reimbursed under warranty.Condenser coils on self-contained refrigeration products must be cleaned regularly. Failure to provide adequate air flow to a refrigeration unit will void the warranty.Glastender shall not be liable for loss of use, revenue, or profit, or for any other indirect, incidental, special, or consequential damage includ-ing, but not limited to, product spoilage or loss.This warranty is conditioned upon Glastender receiving notice of any defect subject to this warranty within sixty (60) days of its discovery by the end user or dealer. All products are warranted only for the initial place of installation. Removal of a product automatically terminates this warranty.

SECOND YEAR EXTENDED PARTS & LABOR WARRANTY:Glastender’s one-year parts and labor warranty on self-contained refrig-eration units, excluding beer line chillers, can be extended to two years with the purchase of a two year parts and labor warranty. Specify part number EWR2 ($150 net price) when ordering.EXPORT WARRANTY - One year parts only.EXCLUSION OF WARRANTIESEXCEPT AS PROVIDED ABOVE, GLASTENDER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.LIMITATION OF REMEDIES AND DAMAGES If Buyer makes a valid and timely claim as outlined above, Glastender’s liability and Buyer’s remedies under this agreement will be limited solely to labor charges authorized and/or replacement or credit, at Glastender’s option, with respect to Products returned at Buyer’s expense within thir-ty (30) days after warranty repair. GLASTENDER’S LIABILITY WILL IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE RETURNED PRODUCTS. GLASTENDER WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LABOR COSTS EXCEPT AS COVERED UNDER OUR WARRANTY, LOST PROFITS OR THE LOSS OF PERISHABLE PRODUCTS RESULTING FROM THE USE OF OR INABILITY TO USE OUR PRODUCTS OR FROM OUR PRODUCTS’ INCORPORATION INTO OR BECOMING A COMPONENT OF ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS AGREEMENT. GOVERNING LAW - JURISDICTIONThe terms and conditions of an order are to be governed and construed according to the laws of the State of Michigan, without regard to conflict of laws principles. Buyer hereby consents to the jurisdiction and venue of the courts located in Saginaw County, Michigan.No representative, distributor, dealer, or any other person is authorized to modify this warranty. This warranty replaces all other written or verbal warranties.NOTE: Glastender, Inc.’s policy of constant quality improvement means that prices, specifications, and policies are subject to change without notice. Questions regarding this warranty should be directed to Glastender’s Warranty Administrator.04-19-17

APPLICABLE TO ALL PRODUCTS SOLD WITHIN THE UNITED STATES AND CANADA

IMPORTANT!!Attention Service Companies

Please review the important warranty information on this page. If you believe a service call should be covered by the factory, please call the factory for authorization between 8AM and 5PM EST, Monday through Friday.

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