opmantek creating actionable reports v1 · opmantek network management and it audit software...
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OPMANTEKNETWORK MANAGEMENT AND IT AUDIT SOFTWARE
Creating Actionable Reports with NMIS8 and opReports v1.0 – May 2018
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Topics for Today
• Performance monitoring systems gather data, it’s what they do by their very definition. How you use that data can transform your organization from a reactionary one to a data driven group that proactively prevents user impacting events and system degradation.
• How to leverage NMIS8’s built-in reports to create ToDo lists
• How to create custom reports from NMIS using simple scripts
• How Opmantek’s opReports solution enhances NMIS’ reporting to
provide truly actionable reports for Engineers and Managers
IT Service Management Maturity Model
CHAOTIC• Ad Hoc• Undocumented• Unpredictable• Multiple help desks• Minimal IT operations• User call notification
REACTIVE• Fight fires• Inventory• Desktop software
distribution• Initiate problem
management process• Alert and event
management• Measure component
availability (up/down)
PROACTIVE• Analyze trends• Set thresholds• Predict problems• Measure application
availability• Automate• Mature problem
configuration, change, asset andperformance mgmt. processes
SERVICES• IT as a service provider• Define services, classes,
pricing• Understand costs• Guarantee SLAs• Measure and report
service availability• Integrate processes• Capacity Mgmt.
VALUE• IT as a strategic business
partner• IT and business metric
linkage• IT/business collaboration
improves business process• Real-time infrastructure• Business planning
Tool Leverage
Operational Process Engineering
Service Delivery Process Engineering
Service & Account Management
Manage IT as a Business
Level 0
Level 1
Level 2
Level 3
Level 4
Increasing Performance & Value to Organization
Open-SourceNMIS: Fault and Performance Management
Commercial SolutionsopReports: Detailed reporting
Optional EnhancementsopEvents: Intelligent event response
Architecting a Solution
Opmantek Application Flow
Subnet
Poller
NMIS opEvents opConfig
Master
opHA
opHA NMIS
cli data
syslogSNMP / WMI
metadata
metadata
metadata
SNMPtrap
opEvents
meta-events
events
api
opCharts
opCharts
service monitor
opReports
opReports
reports
summary
metadata
detail-Link
metadata
Netflow Data
opFlow Collector
opFlow
References
Atlassian – 4 Must Haves for Successful IT Metrics and Reporting
https://www.atlassian.com/it-unplugged/itsm/successful-it-metrics-and-reporting
ITIL News - What is Service Reporting from an ITIL Perspective?
https://tinyurl.com/yd7oruux
ITSM Watch - Service Measurement & Reporting Across the ITIL Service Lifecycle
https://tinyurl.com/3lg3ljj
You should bookmark these…
LEVERAGING NMIS8’S REPORTING TO CREATE ACTION AND TO-DO LISTS
NMIS
• Separate Reports into 2 categories;
• Improving Information Collection
• Improving System Performance
Open Source Performance and Fault Management
NMIS
• Reports -> Current -> Collect/Update Time
• System -> Host Diagnostics -> NMIS Runtime Graph
• System -> Configuration Check -> Node Admin Summary (Only Exceptions)
• Check Model Selection, Active, Collect, Ping settings
Notes
• Use Current when selecting any NMIS Report, Column headers are sortable
• Don’t forget to Open in New Page, then use browser to Print/Save as PDF
Improving Information Collection
NMIS
• Reports -> Current -> Top 10
• Network Performance -> Top 10 (subtly different from the Reports version)
• Reports -> Current -> Availability
• Select Daily/Weekly/Monthly
• Service Desk -> Monitored Services -> Only Services with Problems
• Service Desk -> Alerts -> Events
Notes
• Use Current when selecting any NMIS Report, Column headers are sortable
• Don’t forget to Open in New Page, then use browser to Print/Save as PDF
Improving System Performance
CREATING CUSTOM REPORTS IN NMIS8 USING SCRIPTS
NMIS
• NMIS8 ships with several sample scripts demonstrating how to walk through nodes/devices• /usr/local/nmis8/admin/samples/
• config_format.pl – example of how to read/write a configuration file• nmis_scratch.pl – example of how to read the Nodes.nmis file, edit attributes and create a list• nmis_sys_scratch.pl – example of how to load a specific device and report on it• rrd_report_overmax.pl – compares reported vs set bandwidth and reports overages
• /usr/local/nmis8/admin/• billinggraph.pl – creates a custom graph based on interface usage• exportnodes.pl – creates a csv with specific device information• find_ipsla_nodes.pl – creates a list of devices running IPSLA
Creating Custom Reports from NMIS8 using Scripts
BUILDING ON NMIS8’S REPORTING WITH OPREPORTS
opReports
https://community.opmantek.com/display/opReports/Home
• Includes 18 Classes of reports
• Multiple ways to customize selection and grouping of devices, interface, and display
• Useful Reports
• Node Health Report
• Node Availability (i.e. SLA report)
• WAN Report
• Traffic Usage, Summary and Snapshot
Detailed Operational and Executive-Level Reports
Customizing Reports
• Each report has slightly different options
• In general -• Description• Report Name• Device and Interface Naming• Detail Level• Thresholds• Viewers• Device/Interface selection
Knobs and Switches to Flip
BONUS SECTION
opEvents
• Configure Daily Summary Reports in opCommon.nmis
• Views -> Summary Reports
• Use this report to drive improvements in network performance
• Remediate Top 3 Events and Devices every day (see: Top 10 nodes and events by event count)
• Compare to NMIS Top 10 list (or opCharts TopN if available)
Advanced Fault Management and Operational Automation
Automating Report Creation
• Avoid filling email boxes• Reports should have a targeted user and purpose• Reports should drive thought and action• Generate reports on a cadence that users can absorb and take action• Create emails lists, then manage membership centrally
Basic rules for scheduling reports
Scheduling Report Generation
• Daily• Event Summary Report to Engineers; drive remediation efforts• Device Health Report to Engineers; drive remediation efforts• Response Report to Engineers; drive remediation efforts
• Weekly• Node Availability Report to Network Managers, Lines of Business• Configuration Summary to Network Managers; drive discussion w/LOB
• Monthly• WAN Report to Telcom Managers; drive SLA discussion with providers• QOS/CoS Report to Network Managers; drive discussion w/network architect• Interface Capacity to Network Manager; drive discussion a/LOB
How Often Reports Should Be Created and Who Should Get Them
CONTACT FOR FOLLOW UP
Commercial enquiries:
Tom WiriAccount Executive+1 (512) [email protected]
Technical enquiries:
Mark HenrySenior Engineer+1 (207) [email protected]