Blending Business Process Outsourcing and Cloud Computing

Group : Afri-CanBuca Kereng

Tayarudza Mutongoreya

Harry van Kamp

Werner Meyer

Tsheko Motsepe

Background

What is Cloud Computing?

Business Process Outsourcing

BPO Trends

Cloud Computing Trends

Sold on Cloud

Conclusive Remarks

Business Process Management

Background

World Economic Downturn

Budget constraints – IT

Operational efficiency

Innovation

What is Cloud Computing

SaaSSaaSPaaSPaaS

PaaSPaaS

Business Process Outsourcing

Direct labour represents 80% of the cost of business process outsourcing (BPO).

Automated Labour-processes.

Increasing adoption of fully packaged predefined solutions in the form of business process services (BPSs) (Tornbohm, Heng et al, 2012).

Business Process Management

Integration, optimization implementation,monitoring and management of process. (Smith, 2013).

Business Process Execution Language (BPEL).

Intelligent Business Process Management Suites.

Business Process Outsourcing Trends

Continued global economic uncertainty

BpaaS will boost process standardization, automation and monitoring.

Process enhancement technologies and services.

Cloud Computing Trends

Hybrid Cloud Computing

Inability to customize business processes is achallenge and inhibitor to cloudservices adoption. (Cantera, 2012,1)

Cloud consumers will adopt standardized SaaS, BPU and BPaaS offerings.(Cantera, 2012,1)

Sold on the cloud

Informa PLC

The organisation has implemented Saas and IaaS and has reduced its number of servers in its data centre and avoided all other costs associated with the maintenance of a traditional IT infrastructure. Business units decided on their own what systems to use for CRM purposes. And its employing internet based services for its host of applications. Implemented salesforce.com.

Nobel Learning Communities INC.

The company had150 databases with unstructured data with no uniformity,compromised sales efforts as every client had their own account records on DOS based systems.

Contracted with cloud service provider to provide consolidated financial and CRM web-based applications.

Conclusive Remarks

Revolutionary Technology not miracle technology.

One size DOES NOT fit all.

Combined with BPO – change very nature of an enterprise.