Orchestrated Application Deliveryfrom Serena Software Process Orchestration Helps Organizations Thrive in an App-­Driven World

SOLUTION BRIEF

SOLUTION BRIEF

CHALLENGESTraditional software development has been upended by several technology shifts. Outsourcing. Agile. Cloud. Mobile. Instead of a standard way of delivering applications for a single platform, global development organizations now face a complex labyrinth of disparate languages, platforms, environments, tools, and processes. While some organizations have tried to address this challenge by capturing requirements, code, changes, and test cases in a central repository, they often end up in protracted and expensive technology consolidation projects. The alternative of doing nothing is not very appealing either – siloed processes and miscommunications often lead to unmet customer requirements, excessive development rework, and missed release timeframes.

SOLUTIONSSerena Orchestrated Application Delivery automates the entire application development and delivery lifecycle by helping organizations

their stakeholders, easily manage changes to requirements and software

IT organizations use an orchestrated process-­based approach to coordinate siloed development processes, integrate with disparate tools, and automatically demonstrate compliance across the application lifecycle. Serena Orchestrated Application Delivery consists of several solutions – Serena Demand Management, Serena Development Management, and Serena Release Management – all powered by the process orchestration capabilities in Serena Business Manager.

BENEFITSSerena Orchestrated Application Delivery helps organizations deliver initiatives more quickly, get end-­to-­end visibility, and reduce compliance costs – all while leveraging existing investments. Serena customers are using end-­to-­end process orchestration to reduce development times by 50%, reduce deployment times by 90%, and save millions each year.

Why SerenaAs the world’s largest independent Application Lifecycle Management (ALM) vendor, Serena has over 30 years of experience helping thousands of organizations make dramatic improvements to their application development, including greater visibility, faster time to market, higher stakeholder satisfaction, and lower development costs.

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SOLUTION BRIEF

The Need for Orchestrated Application DeliveryWhat if you could get visibility into your end-­to-­end application development and delivery process? Or if you could streamline your application delivery process across multiple teams, tools, and environments? What if you could create automated audit trails across your entire application development lifecycle – no matter what tools were involved?

When most people think about improving application development or application lifecycle management (ALM), they naturally think about developers. But it takes more than developers to create great applications. Developers need to work closely and iteratively with the business to understand their needs and requirements. Developers also need to ensure that their code is tested and consistently released into production. However, most IT organizations face a maze of siloed processes and disconnected

manual and error-­prone process. Global locations, outsourced development, and localized processes further complicate development – leading to unexpected errors, excessive rework, and frustrating delays.

Many organizations have tried to resolve their application development and ALM issues by using a central development repository. While having everything related to development in one place helps with sharing information, there are still a number of

No one knows when deliverables have been submitted or updated

There is no process for letting people know what needs to be done next

Managing changes across teams is still very manual and ad hoc

Integrating multiple tools can quickly become a data warehousing project

There is limited traceability into who did what and when, especially if there are multiple tools involved

There is no consistency across deliverables from different teams

Outsourcers and partners have no or very limited access

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Process-­based visibility to reduce cycle times across the entire application lifecycle

End-­to-­end capabilities to manage the entire application delivery lifecycle – from demand to deploy

to accommodate disparate tools, languages, environments, and platforms

with Serena’s open process integration to third-­party tools

, 3000+ active enterprise customers, and 30 global locations to support your business

Serena offers a solid solution for companies that have a mix of pieces already in place and want something to pull them together, rather than replace them.

Jim Duggan and Thomas Murphy

Gartner Inc., “Marketscope for Application Lifecycle Management” (2010)

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SOLUTION BRIEF

Comprehensive ALM CapabilitiesSerena’s Orchestrated Application Delivery suite helps you orchestrate your entire end-­to-­end application development process – from Demand to Develop to Deploy.

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............................................................................................................Process improvement is a key characteristic of next generation development.

David Norfolk

Bloor Research

Deliver initiatives more quickly by streamlining disparate development processes, integrating existing tools, and getting end-­to-­end development visibility

Reduce compliance costs with automatic audit trails from initial

for application development without replacing existing tools

The suite consists of several integrated and orchestrated solutions that help all stakeholders – including business users, IT executives, partners, developers, business analysts, QA, and operations – work together in a coordinated business process to

Serena Demand Management: Serena Demand Management helps you quickly capture requests from your stakeholders, clarify and prioritize their requests, and delight your business users with greater visibility into requirements as they progress through the development lifecycle. The solution consists of Serena Prototype Composer, Serena Dimensions RM, and Serena Business Manager (SBM) and provides integrated capabilities for request management, requirements prototyping, and requirements management.

Serena Development Management: Serena Development Management

methodologies, platforms, tools, and processes they use. Consisting of Serena Dimensions CM, Serena Agile Planner, Serena PVCS Version Manager, Serena Dimensions z/OS, and SBM, Serena Development Management helps you manage software changes across both agile and waterfall projects and for multiple environments, including mainframe, mobile, and the cloud.

Figure 1: Serena provides comprehensive ALM capabilities to help development

and releases.

SOLUTION BRIEF

Serena Release Management: Serena Release Management helps IT organizations automate the release process across platforms, environments, and application tiers. IT organizations can increase release frequency and reduce risks with Serena’s automated release planning, release calendars, release audit, and release vault. Serena Release Management consists of Serena Release Control, Serena Release Vault, and Serena Release Automation.

Orchestration by SBM (Serena Business Manager): By connecting traditionally siloed processes and applications, SBM helps you orchestrate disparate processes so you can get greater visibility, insight, and traceability into the entire end-­to-­end application delivery process. It provides process automation and integration, common dashboards and metrics, and collaboration capabilities.

Orchestrated Application Delivery ProcessesSerena provides the underlying process that helps development organizations coordinate all their application work, so they can consistently deliver releases. Graphical

environments, and platforms. Instead of team members submitting deliverables into a central repository without anyone else’s knowledge, Serena’s process orchestration ensures that all stakeholders stay aware of the latest updates. For example, if a

partners don’t have to wait for someone to tell them what they need to do – they

integration across multiple tools, platforms, and production environments also helps speed application delivery while allowing people to use the tools they already know.

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We’ve solved a number of problems, including standardized and enforced processes, streamlined application lifecycle, improved compliance,

communications.

Greg Harness

Division Manager, Nationwide Mutual Insurance

Figure 2:

changes across the entire application development lifecycle.

SOLUTION BRIEF

End-­to-­End InsightSerena’s Orchestrated ALM dashboard brings unparalleled visibility to potential development chaos. Serena’s open integration to third-­party tools, end-­to-­end ALM capabilities, and process-­based views give executives and customers real-­time visibility throughout the entire application delivery lifecycle. IT organizations can use a single view to get real-­time process metrics and development data from all their different tools, teams, and processes. They can also use the Orchestrated ALM dashboard to view metrics from Serena solutions and third-­party products, including information like defect closure rate, stage duration, and deployment frequency. By having visibility into both development and process data across the application delivery lifecycle, IT organizations can identify which processes and areas need the most attention.

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Automated AuditabilitySerena Orchestrated Application Delivery helps organizations lower compliance costs with automated audit trails across the entire application lifecycle. Serena allows

development process and open integration to third-­party tools, performing audit and

made changes to what artifact at any point in the application lifecycle. Serena also provides built-­in reports that provide traceability from an initial customer request to its related technical requirements, work items, test cases, sprints, and releases into production.

Serena’s approach to orchestrated

Miren Alvarez Picos

IT Director, Kutxa-­Vital Banco Madrid

Figure 3: Serena provides visibility into development data and process metrics across different tools and teams.

SOLUTION BRIEF

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Serena’s vision for orchestrated

requirements.

Manu Khronis

IT-­Governance Change Manager, Network Research Belgium

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Bite-­Sized Process ImprovementSerena helps organizations improve processes that hurt the most without impacting

development phases, teams, and projects, IT executives can focus on improving the development areas that are performing below par. IT executives can review cycle times

tools, such as the lag time between testing with HP Quality Center and deployment with Serena Release Automation. This process visibility helps them understand which process in the application lifecycle is causing the most delays, so they can eliminate the worst bottlenecks. Once executives identify the areas that need help, they don’t have to reengineer all their processes and replace all their tools to improve just one area. Serena’s open process integration to third-­party tools helps IT organizations avoid a painful rip-­and-­replace approach or data warehouse exercise.

Figure 4: Serena provides full traceability from customer requests in Dimensions RM to the development work items in IDE’s like Eclipse and Microsoft Visual Studio to the test cases in HP Quality Center.

SOLUTION BRIEF

SummarySerena offers organizations an innovative way to orchestrate their entire application development lifecycle, so they can deliver faster on customer needs, automatically demonstrate compliance from initial request to production, and quickly improve the development processes that need the most help. Customers who are using Serena’s end-­to-­end ALM capabilities, process orchestration, automated audit trails, and process-­based insight are already realizing dramatic results – faster time to market, greater visibility, and complete traceability.

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...................................................ABOUT SERENA SOFTWARE Serena Software provides solutions

that orchestrate application delivery, IT operations and business processes for the Global 2000. Serena’s mission is to help enterprises orchestrate their world. Its 3,000 active enterprise customers, encompassing almost one million users worldwide, have made Serena the largest independent ALM vendor, and are now using Serena to orchestrate IT service management and many other processes.

Headquartered in Silicon Valley, Serena serves enterprise

portfolio company of Silver Lake Partners, the leader in private investments in technology-­enabled industries. For more

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