organisation and management in the networked era … a dmr consulting perspective 30th october 2001
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ConfidentialDMR Consulting Group Inc.
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Canada (22%)United States (47%)
Asia-Pacific (12%)Europe (19%)
Who are DMR Consulting?
2000 revenues over US$950 million Close to 10,000 professionals worldwide in 63
offices Ranks among the top 20 IT Services firms in the
world
Delivery Services (43%)
ConsultingServices (15%)
Application PortfolioManagement Services (42%)
(Outsourcing, Euro)
ConfidentialDMR Consulting Group Inc.
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The Increasing Impact of Change
Volume
Volume
Momentum
Momentum
ComplexityComplexity
The combinedeffect produces ahighly turbulentwork environment
Past TIME Today
AC
CE
LE
RA
TIO
N
ConfidentialDMR Consulting Group Inc.
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ProjectA
ProjectB
ProjectC
ProjectD
ProjectE
Social and Economic Change
Business Strategy
People
Technology
Orgainsational Culture
Forces shaping Organisations
ConfidentialDMR Consulting Group Inc.
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Organisational Paradigms
New Methods
New Systems
New Behaviors
New Beliefs
New Assumptions
Methods
Systems
Behaviors
Beliefs
Assumptions
STABILITY CRISIS
FIXES
PRO
GR
ESS
RENEWAL
DE
CA
Y
TIME
PE
RF
OR
MA
NC
E
ConfidentialDMR Consulting Group Inc.
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Organizational Future Shock
ProjectA
ProjectB
ProjectC
ProjectD
ProjectE
An organisational solution to balance the forces at play
The leadership puzzleDMR’s Home Office
ProjectA
ProjectB
ProjectC
ProjectD
ProjectE
Social and Economic Change
Business Strategy
People
Technology
Orgainsational Culture
ConfidentialDMR Consulting Group Inc.
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Offsite teamsOffsite teams
Economic Economic growthgrowth
Labour Labour costscosts
Work/life Work/life balancebalance
Stress within Stress within the workplacethe workplace
Staff Staff DiversityDiversity
Challenges facing People Managers 2000
People Managers
Staff RetentionStaff Retention
ConfidentialDMR Consulting Group Inc.
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Offsite teamsOffsite teams
Economic Economic slowdownslowdown
Reducing Reducing RevenuesRevenues
Work/life Work/life balancebalance
Stress within Stress within the workplacethe workplace
Staff Staff DiversityDiversity
Challenges facing People Managers 2001
People Managers
Staff ReductionsStaff Reductions
ConfidentialDMR Consulting Group Inc.
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High DemandHigh Demand
Low Social Low Social SupportSupport
TightTightDeadlinesDeadlines
High EffortHigh Effort
Low RewardLow Reward
Insufficient Insufficient
Recovery TimeRecovery Time
Low Low ControlControl
Challenges facing Employees
Employee
Poor Environment FitPoor Environment Fit
The Stress Factor !!The Stress Factor !!
ConfidentialDMR Consulting Group Inc.
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Challenges within the Consulting Environment
Complexity of the business Multiple career paths Socialisation challenges: offsite employees Managing offsite teams Rapid change, constant change Employee developmental demands Lack of control of organisational variables
on customer sites
ConfidentialDMR Consulting Group Inc.
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What do DMR want for our employees?
Challenging work environment Strong connection with the company Opportunity for personal growth Sense of belonging Professional development Recognition and reward for contribution Recognition of work-life balance Respect
ConfidentialDMR Consulting Group Inc.
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The DMR Solution….a holistic view
The creation of an entity called Home Office:
Connection to the organisation Traditional HR role: Hygiene factors Career Management: Motivators Employee Feedback mechanisms Employee Development Linked systems (Performance Appraisal, Career Path Planning, Training &
Development, Compensation & Benefits)
ConfidentialDMR Consulting Group Inc.
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Work Environment
Work Conditions
Work Content
Growth and Advancement
• Multiple Career Paths
•Technical and Managerial
•Career Management and mentoring
•Personal Development
Growth and Advancement
• Multiple Career Paths
•Technical and Managerial
•Career Management and mentoring
•Personal Development
Work Content
•Assignments
•Knowledge Access
•Achievement and recognition
•Appraisal
Work Content
•Assignments
•Knowledge Access
•Achievement and recognition
•Appraisal
The Organisation
•Culture and Values
•Socialisation
•Individual Fit
•Interpersonal Relations
The Organisation
•Culture and Values
•Socialisation
•Individual Fit
•Interpersonal Relations
Work Conditions
•Comp & Benefits
•HR Policies
•Fairness & Equity
Work Conditions
•Comp & Benefits
•HR Policies
•Fairness & Equity
Work Environment
•Health & Safety•Ergonomics•Work Space
Work Environment
•Health & Safety•Ergonomics•Work Space
Putting People First
Meeting Employee Needs
Growth and Advancement
The Organisation
ConfidentialDMR Consulting Group Inc.
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Career Management
CompensationCareer
Development Plan
Career Development
Through Career Paths
Contribution andperformance
Assignments
Business Opportunities
Career Management is the organisational glue that links employee and business needs, supported by HR processes
HR Support
ConfidentialDMR Consulting Group Inc.
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Career Management Processes
Career DevelopmentPlan
Day OneOrientation
New EmployeeSeminar
Annual Processes
AssignmentProcesses
Assignment Briefings
Assignment Review
CompensationReview
Performance Appraisal
Integration andOrientation Processes
Career Management Processes for evaluation based on employee’s achievements:- Assignment review- Annual reviewand on goals:- Assignment Briefings Document- Career Development Plan
ConfidentialDMR Consulting Group Inc.
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The Role of the Career Manager
The connectionbetween DMRand the employee
A career advisor for the employee’s career development
Oversees orientation and integration of
the new employee
Works, together with the employee, in
developing their career development
plan
Contributes to identifying assignments
providing career opportunities
Performs performance appraisal of
contribution and recommends reward
Is regularly in contact
Career Manager
ConfidentialDMR Consulting Group Inc.
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The Role of the Employee
Employee
Has the responsibility, is the architect and builder of their career
Develops their career plan
Prepares Assignment Briefings together
with Project Manager
Participates actively in assignment and
annual reviews
Drives the process and makes it work for
them
Take ownership
ConfidentialDMR Consulting Group Inc.
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Career Management Timeline
24 Mths
PerformanceAppraisal
CompensationReview (BPM)
Day OneOrientation
StartDate
1stCareer
DevelopmentPlan
1stReview
(After 6 Months)
0 12 Mths
PerformanceAppraisalCovering 12 months
1st CompensationReview
Career Development Plan (update)
Assignment Processes
Ongoing Career Discussions
Quarterly Reviews
3 Mths 6 Mths 9 Mths 3 Mths 6 Mths 9 Mths
Quarterly Reviews
Lots to do !!
ConfidentialDMR Consulting Group Inc.
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Back to Basics
What’s it all about ?
PeoplePeople
The only asset of the consulting business
Meeting the challenges of the networked age is still about...
Putting People FirstPutting People First