osf healthcare performance improvement with powersteering software
DESCRIPTION
OSF Saint Francis is the fourth largest medical center in Illinois. In this insightful presentation summary, OSF's Lisa Fuller, Director of Six Sigma, and Phillip Baer, Master Black Belt, reveal how their organization has successfully implemented change management throughout the healthcare system. View the full recording to learn how the hospital has made dramatic performance improvements in patient care, medication safety, infection reduction and capacity management by: -Leveraging complementary methodologies, including Lean, DMAIC, and "Rapid Improvement" -Creating a culture of continuous improvement across stakeholder groups -Determining performance improvement priorities -Reducing cycle time to improve patient outcomes -Tracking projects and benefits realization in PowerSteering SoftwareTRANSCRIPT
Performance Improvement at OSF HealthCarePerformance Improvement at OSF HealthCarePresenters:
Lisa Fuller, Director of Six Sigma Phillip Baer, Master Black Belt
Welcome! Thank you for joining us.
Process Improvement CustomersProcess Improvement Customers
Performance Improvement Overview
SFMC 6 Sigma/PI Department
Who Are We
Flagship hospital of OSF Healthcare System– 7 Acute care hospitals
• 2 pending
– 1 Long term care facility
– OSF Medical Group
616 bed teaching hospital affiliated with University of Illinois College of Medicine
Average daily census = 481
Several off campus outpatient sites
More than 5,900 employees
750 physicians on staff and 190 adjunct staff
SFMC 6 Sigma/PI Department
Methodologies (a.k.a. “PI toolbox”)
Waste
Variation
= Lean
= 6 Sigma
Resistance
= Change Management
Time
Schedule
Budget
Resources
Multiple project with related goals
Coordination
Common Benefit
= Project Management
= Program Management
Visibility
Balance
Investment = Portfolio Management
Long Project Duration
= Rapid Improvement Model
=Patient Family Centered Care
Subpar experiences
SFMC 6 Sigma/PI Department
3 Threads
Finding better ways to meet each patient’s needs -- every patient, every time
Making the work experience for every staff person meaningful & rewarding
Increasing each staff person’s ability to improve his/her own work & contribute to betterment of system
PowerSteeringSupporting SFMC PI
SFMC 6 Sigma/PI Department
Project & Portfolio Management Solution
POWERSTEERING is our chosen PM Tool– Coordinates our Project Management
– Centralized Repository for project tools and documentation that is accessible via the internet
– One stop shopping
– Collaboration
– Reporting functions • Financial • Active Project Overview
– PMI made easy
– Facilitates Project Replication across system
– Customer Support
SFMC 6 Sigma/PI Department
Dashboard Visual Portal
Great Visual Tools to include in monthly report
SFMC 6 Sigma/PI Department
Project Dashboard
SFMC 6 Sigma/PI Department
Project Details
SFMC 6 Sigma/PI Department
Conclusions
6 Sigma/PI works for Healthcare
Proven Bottom Line Impact for Hospitals (29 million)
Improved Processes through Customer Involvement
Results Long Lasting
Detailed Documentation allows for control
Problems Solved by Data
Standard data repository, PM solutions to timelines, and reporting functions that have replaced manual, spreadsheet-based processes, PowerSteering.
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Performance Improvement at OSF Healthcare