ouc water business unit

2009 ANNUAL REPORT

OUC Water BUsiness Unit

Table of Contents

2 OUCWaterSystem 4 WaterBusinessUnit 5 WBUStatisticalSummary 6 WaterEngineering&TechnicalServicesDivision 8 WETSWaterEngineeringSectionProjects 11 WREWaterResourcesSection 14 WETSGISTechnicalServicesSection 16 WaterProductionDivision 18 WaterQualityAnalysis 19 WaterDistributionOperationsSection 25 Appendix1

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ThisannualreporttracksandhighlightsOUCWaterBusinessUnitnumbersandbusiness

performancemeasuresforFY2009.Inthewaterutilitybusiness,performancemeasuresincludethefollowing:efficiency–doingthingsright;effectiveness –doingtherightthings;quality –providinghighqualitysafedrinkingwater;andsustainability –creatingautilitythatcanwithstandthesurprisesandshocksthatoccurovertimeintheenvironment.Simplyput,efficiencyreducescost,effectivenessproducestherightproductsandservices,qualitykeepscustomershappy,andsustainabilitykeepstheutilityaroundforalongtime.This2009annualreportservesandsubstantiatesOUC’scommitmenttobearoundforalongtime.

Duringtheyear,theeconomyfizzledandgrowthslowedinthemidstofasevereeconomicrecessionwhileOUC’sWaterBusinessUnitbothsurvivedandthrived.

TheOUCwatersystemiscomprisedofwatersupply/treatmentfacilitiesandatransmission/distributionpipenetwork.Thewatersystemservesasanareathatmeasures200squaremiles,andencompassestheCitiesofOrlando,EdgewoodandBelleIsle,pluslargeportionsofunincorporatedOrangeCounty.Theserviceareaboundarywasestablishedin1994byOUCandOrangeCountybymeansofaterritorialagreement.

Treatedwaterisproducedatsevenwatersupply/treatmentfacilitiesthatarespreadacrosstheservicearea.ThesourceofwateristheLowerFloridanaquifer,whichisabout1,100feetbelowlandsurface.Wellstaptheaquifer,andwellpumpsraiserawwaterfromtheaquifertothetreatmentplantswhereitistreatedusingozone.Eachtreatmentfacilityiscomprisedofwells,ozonetreatmentequipmentandcontacttanks,chemicalfeedequipment,storagereservoirs,high

servicepumps,standbygenerators,buildingsandsophisticatedcontrolequipment.

Thetransmission/distributionpipenetworkiscomprisedofpiperanginginsizefrom2to48-inches,valves,firehydrants,services,meters,threeelevatedstoragetanks,andonepressurebooster

station.Inadditiontodeliveringdrinkingwatertocustomersandprovidingasourceofwaterforfireprotection,thetransmissionpipenetworkinterconnectsallofthewatersupply/treatmentfacilities.Intheeventthatonefacilityisoutofservice,theotherfacilitiescansupplywatertoanareaaffectedbytheoutage.

OUC Water System

Stanton Water Facility

CWF Water Facility

OUC Water System (continued)

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METRO WEST TANK

HIAWASSEE TANK

DR PHILLIPS TANK

SOUTHEAST REPUMP FACILITY

METROWEST BOOSTER STATION

NAVY PLANT

CONWAY PLANT

KIRKMAN PLANT

SKY LAKE PLANT

SOUTHWEST PLANT

PINE HILLS PLANT

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Orange County

OUC Water

LOCATION MAP

SEMINOLE COUNTY

ORANGE COUNTY

ORANGE COUNTY

OSCEOLA COUNTY

Legend

ELEVATED STORAGE TANK

BOOSTER OR REPUMP FACILITY

WATER TREATMENT PLANT

OUC WATER BOUNDARY

LAKES

OUC WATER MAINS

MAJOR STREETS

OrlandO UTiliTieS COmmiSSiOn WaTer ServiCe area

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Water Business Unit

OUC Water Business UnitOrganizational Chart

WaterBusinessUnitVice President

robert d. Teegarden

TheOrlandoUtilitiesCommission(OUC)iscomprisedoffouroperatingbusinessunits.The

othersareElectric,ChilledWaterandLighting.TheWaterBusinessUnit’s(WBU)WaterEngineeringandTechnicalServicesDivision(WETS)successfullyspunofftheGISsectiontoOUC’sInformationTechnology(IT).TheGISsectionstillresidesdailyandworkswiththewateroperations.GISprovidesthe

criticalmappinganddatasupportfortheengineering,operations,andmaintenanceinWBU.

WaterEngineeringandTechnicalServices(WETS)isnowknownasWaterResourcesandEngineering(WRE).TheWaterQualityLaboratorysection(WQL)shiftedfromtheWREsectiontoWaterProduction(WPRO).

Theseorganizationalchangesandthesputteringeconomyin2009weresignificantimpactstotheWBU.Adjustmenttolessofagrowth-centeredeconomyrequireschangingprioritiestoourexistingassets,fiscalrestraints,andcapitalconservation.Flexibleapproaches,delayingprojects,andattentiontopreservingourcorrectassetsallowsWBUtosustainin2009andbewellpositionedfortheupcomingdecade.

Administrative Assistant

angela Scott

WaterResources&Engineering

Directordeborah Bradshaw

WaterProductionDirector

Bradley Jewell

WaterDistributionDirector

Joseph P. Chessa

Crew&ResponseManager

rick Winn

OperationsManager

Brian Smith

WaterEngineeringManager

Steve lockington

MaintenanceManager

ron dollar

OperationsChief Operatorlee marshall

WaterQualityLaboratoryManager

John Gray

WBU Statistical Summary

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Fiscal Year 2009 2008 2004PopulationServed 423,500 422,200 403,470employees TotalWaterBusinessUnitFundedPositions(Note1) 132 129 121Per1,000population 0.31 0.31 0.30Consumption Total,billionsofgallonstreatedwater 28.98 31.05 30.66Changefrompreviousyear -6.66% -5.78% 1.22%Total,billionsofgallonswatertreatedforsale 28.97 31.02 30.64Total,billionsofgallonsunbilled 3.31 4.04 2.81Percentunbilled,%ofwatertreatedforsale 11.43% 13.04% 9.15%Dailyaverage,millionsofgallonstreatedwater 79.40 85.06 84.00Percapita,gallonsperday 187 201 208Permileofpipe,gallonsperday 44,908 48,467 50,450Perservice,gallonsperday 587 620 663Services Activemetered 135,189 137,142 126,712Percentchangefrompreviousyear -1.42% -0.12% 3.21%Per1,000population 319 325 314Permileofpipe 76 78 76Pipe Miles 1,768 1,755 1,665Populationpermile 240 241 242HydrantsNumber 9,630 9,578 8,822Per1,000population 23 23 22Permileofpipe 5.4 5.5 5.3income Watersalesinmillions $62.68 $62.22 $50.40Percapita $148 $147 $125Permileofpipe $35,452 $35,455 $30,270Peractivemeteredservice $464 $454 $398Permilliongallonstreatedwater $2,163 $2,004 $1,644Capital investment (annual, in millions) ProductionPlant $1.82 $5.57 $7.02Transmission&Distribution $11.56 $14.45 $11.98ContributionsinAidofConstruction(CIAC) $5.74 $13.66 $12.09TotalCapitalInvestment $19.12 $33.68 $31.10PercentCIAC 30.02% 40.55% 38.89%Operations & maintenance Costs Totalinmillions $34.66 $35.08 $24.87Percapita $82 $83 $62Permileofpipe $19,604 $19,987 $14,937Peractivemeteredservice $256 $256 $196Permilliongallonstreatedwater $1,196 $1,130 $811

Note 1: The number of employees is reported as the number of funded positions contained in the operating budget, which is adopted by the Commission annually in August.

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Water engineering & Technical Services division

aCTiviTieSDuring2009,approximately8.5milesofwatermainpipewereaddedtotheOUCwaterdistributionsystemandapproximately1.1milesofpipewereabandonedorremovedfromtheOUCsystem.TheOUCwaterdistributionsystemofpipecontainsapproximately1700milesofpipeline.Someoftheoldestpipeismorethan125yearsold.

WaterEngineeringpreparedatotalof580engineeringconstructionestimatesin2009,ascomparedto794in2008.Ofthese,352estimateswereinsidetheCityofOrlandoand228wereoutsidetheCity.However,thetotalconstructionvaluein2009wassimilarto2008.Thetotalconstructionvalueoftheestimatesfor2009was$6.09millioncomparedto$6.33millionin2008.TheRobinsonStreet16inchwatermainreplacementprojectaccountedfornearlyonethirdofthetotalconstructionestimateof$2.1millionfor2009.

Thedominantcategoryofconstructionprojectsthisyearwerethecommercialprojects.Newplanreviewsforsinglefamilyandmulti-familydevelopmentsdecreasedtoapproximately512fromapproximately3,792unitsin2008.

Thechangingcharacterofdevelopmentforthisyearwasthesinglefamilyhomesorduplexeswhereonemeterwasreplacedwithtwometers.Thelargeresidentialtypedevelopmentswereabsentfortheyear.DrasticdeclinesinOUC’splanreviewnumberswereindicativeofthesignificantlagginghousingmarketdeclinein2009.

PrOJeCTSRoadconstructionprojectsremainedquiteactivewithtwentyfourinter-agency road projectsactivelyworkedduring2009.Threemajorprojects

include:1)NarcooseeRoadWidening,2)SR50fromGoodHomesRoadtoPineHillsRoad,and3)SandLakeRoadfromPresidentsDrivetoOrangeBlossomTrail.CoordinatingallofthesetyperoadprojectsrequirestheextendedtimeandfocusedeffortsofWaterEngineering’sandWaterDistribution’sstafftominimizetheimpactsupontheexistingwaterdistributionsystem.

The major downtown projectsincludedtheEventsCenter,theCityofOrlando’snewhomeoftheOrlandoMagicandrelocationofSouthStreetduetothefutureperformingartscenter.major projects in the southeast water service areaincludetheconstructionoftheVAHospitalandtheNemoursChildrenHospital.ConstructionwascompletedduringtheyearofboththeUCFMedicalSchoolandtheBurnhamInstitute.AnOUCchilledwaterplantinLakeNonawascompleted.ConstructioncommencedonthenewchilledwaterplantindowntownOrlandofortheEventsCenter.

During2009WaterEngineeringdesignedapproximately6,000feetof16-inchdiameterwatermainalongeast robinson StreetfromMillsAvenuetojusteastofPrimroseAvenue.Theprojecthadtobeconstructedduringthehoursof8p.m.to6a.m.tomeettherequirements

oftheFDOTandtheCityofOrlandoandtominimizetrafficdisruption.FDOTisresurfacingthissectionofRobinsonStreetinearly2010.New16”ductileironwatermainwasconstructedbyOUCWaterDistributioncrews.Thepurposewastorenewandreplacea67year-oldcastironuniversaljointwatermain.TheoriginalwatermainwasconstructedtoextendandprovideservicetothearmyairbaseattheHerndonAirport.

ThedesignandlandacquisitionforProject reneW wasinitiatedtocomplywithOUC’sConsumptiveUsePermit(CUP).HDR,Inc.hascompletedthepreliminarydesignreportforthereclaimedwaterpumpingstationatWaterConservIIWRF. Final design continues

Steve Lockington, Manager of Water Engineering, reviews a project report

for a new development.

WaTer enGineerinG SeCTiOn

Water engineering & Technical Services division

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of the reclaimed water main from the City of Orlando’s Water Conserv II WRF to the City of Apopka.ThesouthsectionoftheroutefromtheWaterConservIIWRFtoStateRoad(SR)50isat60%finaldesignandthenorthsectionfromSR50totheApopkawastewatertreatmentplantisat90%finaldesign.Thepreliminarydesignoftheliftstationimprovementsandforcemains,whicharerequiredtotransferrawwastewatertoWaterConservIIwaterreclamationfacilityandthenpumpedtoApopka,isat10%preliminarydesign.TheengineeringconsultantforthecollectionsystemisAECOM(formallyBoyleEngineeringCorporation).

OrangeCountyPublicWorksrequestedaspecialsupplementalagreementbepreparedforProjectRENEWbecausetheworkoccurringinOrangeCountyrightofways(ROWs)wassoextensive.Biweeklymeetingswereheldforseveralmonthstogooverissuesandtodraftanagreement.Inordertoinformthepublicandlocalelectedofficials,OUCalsoconductedthreepublicmeetingsaboutProjectRENEWatvariouslocations.

DuringthedesignreviewoftheplansfortheRENEWpipelineproject,OrangeCountyrecommendedthatOUCrerouteitsreclaimedwatermainfromanexistingneighborhoodtounopenedrightofway(ROW)betweenOldWinterGardenRoadandSR408.AlongtherecommendedandunopenedROW,FloridaGasTransmission(FGT)possessesgastransmissioneasementsoneithersideoftheROW.FieldworkrevealedthepresenceofFGTpipes,whichare24and26inchhighpressuresteellines,locatedapproximately5feetinsideeachsideoftheROW.OUCproposesplacingthenewreclaimedwatermaincenteredbetweenthegasmainsandalsoconstructingthepipeofhighdensitypolyethylene(HDPE)material.HDPE

mitigatesthecorrosionissuesandhelpswiththecathodicprotectionsystemonthesteelgastransmissionpipes.FGTwasveryresistanttotheco-locationofthereclaimedwatermainwiththeirgasmain.Alternaterouteswerediscussed.OUCinformedFGTthatanalternaterouteispossible,whenatimeextensionisgrantedfromSJRWMD.However,FGTmustcostshareintheincrementalcosttorelocatethereclaimedwaterpipelineroute.

Camp,DresserandMcKee(CDM)arethedesignengineeringconsultantsfortheOzone Generator replacementproject.Ascopeofservicesandthefeesfortheprojectwerenegotiatedandthepreliminarydesignwillbegininearlyfiscalyear2010.

WaterEngineeringhasrevisedtheOUCstandard detailsformetersandbackflowpreventers.Thisinformationwasplacedontheexternalwebsiteforeasyaccessbycustomersanddevelopers.

STaFFJohnPerrin,EngineerwastransferredfromWaterResourcesManagementtoWaterEngineering.Johnisresponsibleformodelingthewaterdistributionsystem.HeisactivelypreparingOUC’smasterplanforthefutureofthewaterdistributionsystemandprovidingsupporttoWaterProductionforanalysisofwaterqualityinthesystem.JohnalsoassistsChristineRussellinobtainingandorganizingdatatosubmittoSJRWMDfortheCUPcompliance.Heprovidessupporttocustomersanddevelopersbyprovidinghydraulicgradelineinformationtoevaluatefiresystemdesigns.

Charles (Chuck) DiGerlando, Project Engineer, is responsible for overseeing major projects such as Project RENEW and the Ozonator Replacement Project.

WaTer enGineerinG SeCTiOn (COnTinUed)

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Wre – Water engineering Section (continued)

Single Family individually metered Projects

no. of Units

ConestogaMobileHomePark 40

MiscellaneousSF 77

Total 117

WaTer enGineerinG SeCTiOn PrOJeCTS

multi-Family master metered Projects

no. of Units

AshleyCourt 60

CarverCourt/GriffinPark 44OspreySoundApartments 136TheLandmarkatUniversal 155

Total 395

inter-agency Projects

CityofOrlando18thand19thStreet 1

CityofOrlandoConcordStreetEmergRepairs 2

CityofOrlandoLakeHoldenTerraceR&RJPA 3

CityofOrlandoLakemontAve 4

CityofOrlandoMillsAvenuefromDorschertoVirginia

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CityofOrlandoMissionRoad 6

CityofOrlandoOakleyStreetandPineBluff 7

CityofOrlandoOBTandPineStreet 8

CityofOrlandoSouthStreet 9CityofOrlandoSummerlinAve.(crewJob) 10CityofOrlandoThorntonAv.(crewjob) 11

FDOTOrangeAveSR50toMillsAve 12

FDOTRobinsonStreet 13

FDOTSandLakeRoadfromPresidentsDrtoOBT

FDOTSandLakeRoadfromTurkeyLakeRdtoJYP 14

FDOTSilverStarRd 15FDOTSR15HoffnerNorthofLeeVistaBlvd 16

OrangeCountyBoggyCreekRoadWidening 17

OrangeCountyCanadianCourt 18OrangeCountyNarcoosseeRd. 19

OrangeCountyPineCastleSidewalks 20

OrangeCountyRandolphAvenueProject,Ph1 21

OrangeCountySkyLake-OakRidgeSubd 22

OrangeCountyWetherbeeRoadPhaseIII 23

Special Projects

HabitatforHumanityStaghornVillas

LakeNonaChilledWaterplantLakeNonaVAHospitalNemoursChildren’sHospitalORHSUnderwoodImprovementsOrlandoEventsCenterOrlandoEventsCenterGarageOUCAndersonStreetChilledWaterPlantOUCEmergencyInterconnectMeterParkSquareHomesRobinsonStreet16inchWaterMainR&RUniversityofCentralFloridaMedicalSchool


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WaTer enGineerinG SeCTiOn PrOJeCTS (COnTinUed)

Commercial/industrial ProjectsA+Tutor DowdenRoadExtensionAdultLivingCenter DrewMedicalBuildingAgereSite DRMPPhase2BuildingsAldiFoodStore#21 DruryInn&SuitesDPApostolicChurchofJesus EastParkBaigInvestments EdgewaterL.L.C.BaldwinPark/LagoRest EIRSBarnettParkSplashPark ElShaddaiChurch&SchoolBrasfield&Gorrie EligetiPropertyCafe'LaVina EthanolDistributionCenterCandlewoodSuites ExpressCarWashCapitalDevelopmentGrp EyeNonaPACarverCourt/GriffinPark FamilyDollarCenterforDrugFreeLiving FirstBaptistChurchPinecastlCentralFloridaPipeline FirstUnitedMethodistChurchCentralFloridaRoadCourse FloridaHospitalCentury21RealEstateProf FloridaMallTownCenterCityNationalBank FloridaSuccess6520,LLCCityofEdgewoodCityHall GatewaySchoolCityofOrlando GatewaySchoolCityofOrlandoParks&Rec GeneralContractorCityofOrlandoPoliceTrainingFac. GOAA-OIACityofOrlandoWaterConservII' Goin'PostalCityofOrlandoZLRileyPark GraceCovenantPresbyterianCityofOrlandoStation#7 HamptonInn&SuitesCommonWealthCenterofMetrow HertzCoughlinEyeCenter HowardFertilizerCountryClubofOrlando IceBarofOrlandoCreamdelaCream IndustrialParkCVS/Pharmacy#3921 IntercraftInternationalDanielsSharpsmart,Inc KFCDanubePlaza Kur-StarConstructionDelRioHeavyEquipmentRepair LakeHartPDDellagioDentalCare LakeNonaReclaimedMetersDellagioPDPhIandII LakeNonaSouthDiscoveryZone LakeNonaVillageII,LLCDMSPROPERTIES LakeNonaVillagesIIDollarThrifty LakeViewMedicalPark

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Commercial/industrial ProjectsLamm&Co PriscillaofBoston,Inc.Larry'sGiantSubs SandlakeMedicalParkLaVina-TractG SatelliteIceHouse,IncLaVina-TijuanaFlatsRest. SitekHeadquartersLeeVistaCommercePark SODOMixed-UsedDevelopmentLonghornSteakhouse SouthparkCenterLuluBelle SPRINGLAKEFORESTHOAMattamyHomes,Inc StJohn'sMissionaryBaptistMcCoyFederalCreditUnion St.JamesCathedralMEGASTRONPHASE1 StarlightDinnerTheaterMijaresLandstreetIncLLC SunPlazaMIKSABLLC TheLearningPlaceAcademyMiller'sAleHouse TotalRenalCareMissionaryChurch TotalSepticServicesMKNI,Inc TrueSavingsSupermarketsMobilLubeFacility TurkeyLakeRetail/OfficeNonaPreserveTownhomes TuscanyPlaceNonaTerrace TwiceTheIceNorthparkBaptistChurch UrbanDevCompanyOCPSCypressCreek/OakRidge USAInvestmentProperties,LLCOCPSLeeMiddleSchool VascularSpecialistsOIABP-409RentalCarFacilitiesTerminalA VietRicesCompany,LLCOIABP-409RentalCarFacilitiesTerminalA WachoviaBankOldCheneyElementarySchool Walgreen'sOOCEAInnovationWayTollPlaza WalgreensatHawaiianCourtOOCEASR417DowdenRdTollPlaza WalgreensDistributionCenterOrangeCenterElementary WashingtonShoresElementaryOrangeCountyPublicSchools Water'sEdgeatNorthlakeParkORHSParkingDeckC Water'sEdgeatNorthlakeParkOrientalCenter WellerBlvd(HighSchoolRd)OrlandoFastpark Wendy'sOrlandoGatewayCommercialCnt YMCAatDrPhillipsOUCEagleCrReclMeter ZouZouBoutiqueOUCWaterEngineering

PavlikOfficeBuildingPeabodyHotelExpansionPh1PediatricDentistryPreserve


WaTer enGineerinG SeCTiOn PrOJeCTS (COnTinUed)

Wre – Water resources Section

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During2009,theWaterResources(WR)sectionprovidedsupporttoWaterEngineeringonwater

distributionprojects,performedresearchandanalysis,participatedinalternativewatersupplyinvestigations,andperformedthetasksnecessaryforOUCtocomplywithourconsumptiveusepermit(CUP).ThefollowinghighlightstheactivitiesforWR.

WinTer Park inTerCOnneCTOUCandWinterParkareworkingtogethertopreparepreliminarydetailstocreateaninterconnectbetweenthetwoutilities.Thedesignwouldallowwatertransferbetweenthetwosystemsduringanemergencyandinthefuture,potentiallyprovideAWSwaterfromOUCtoWinterPark.

maSTer PlanInordertoensurereliableservicetoOUCcustomers,WRiscreatingamasterplan,whichcomparescustomerdemandforecaststoexistingsysteminfrastructurecapacities,primarilytransmissionpiping.Themasterplandevelopsascheduleofneededimprovementsbasedonexpectedinadequaciesderivedfromthecomparisonforthenext25years.Themasterplanisscheduledforcompletionin2010.

analYSiSWRiscompilingandcatalogingdataoncomprehensiveassetmanagementprogram,whichisfocusedonthetransmissionanddistributionassets.WRworkedcloselywithWaterDistributiontodetermineassetrisks,criticality,dataneeds,etc.toestablishframeworkforanefficientassetmanagementprogram.OUCcontinuestoexplorethefeasibilityofreclaimedwaterpartnershipswithOrlandoandOrangeCounty.

reSearChOUCisinvolvedwiththreeongoing

researchprojectsinpartnershipwiththeWaterResearchFoundation(formerlyAwwaRF).Onestudyinvestigatesthealternativemethodstotreatrejectwaterfromdesalinationmembranes.Thesecondprojectstudieswaterqualityeffectsonbiofilmsinwaterdistributionpipesnationwide.Thethirdresearchprojectinvestigateswatermeteraccuracyonanationwidebasisbytestingtodeterminewhethermileage(volume)orameter’sageplaysamoredominantroleinthelifeandaccuracyforwatermeters.Theseresearchprojectsareexpectedtobecompletein2010.

alTernaTive WaTer SUPPlYIn2009,WRcontinuedtorepresentOUCinthepreliminarydesignphaseoftheSJR/TCRProject.AjointventurecomprisedofCH2MHILLandPBWaterispreparingthepreliminarydesignreportandenvironmentalinformationdocument.Thesereportsareexpected

tobefinalizedinearlyFY2010.Otherutilitiesparticipatingintheproject,inadditiontoOUC,includeOrangeCounty,Cocoa,Titusville,TohoWaterAuthorityandEastCentralFloridaServices,whichisassociatedwithDeseretProperties.In2009,theparticipatingutilitiescontinuedtodiscussgovernanceforthenextphaseoftheproject,whichwillinvolvefinaldesign,permitting,construction,operationandmaintenance.

Toprovidecomparativecostsforawiderangeofalternativewatersupplyoptions,OUCcontinuedtoworkwithCH2MHILLtoprepareplanninglevelcostestimatesforbrackishgroundwater,seawaterdesalination,andsurfacewaterfromtheSJR/TCRProject.TheconsultantevaluatedhowsurfacewaterfromtheSJR/TCRProjectmaybeincorporatedintoOUC’ssoutheastserviceareabyutilizingexistinginfrastructureattheSoutheastPlant.ThereportwasfinalizedinSeptember2009.

Debbie Bradshaw, Director Water Resources & Engineering, talks with Marcus Cline, GIS Technician.

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Wre – Water resources Section (continued)

OUCandCH2MHILLalsoworkedtogethertoupdatethepotableandreclaimedwaterdemandprojectionswhichwereoriginallydevelopedbyCH2MHILLin2004.TheseprojectionswillassistOUCindeterminingthequantityofalternativewatersupplythatwillbeneededinthefuturetosupplementgroundwaterandreclaimedwaterusedforirrigation.Theprojectionsalsoprovideparcel-levelconsumptiondatainaGISformatthatwillbeusedtoupdateOUC’swaterdistributionmodel.ThereportwasfinalizedinMay2009.

COnSUmPTive USe PermiT WRspentextraordinaryamountsoftimeduringFY2009performingactivitiesthatwererequiredtocomplywithourCUP,whichwasissuedbySJRWMDinMay2004.ThefollowingparagraphssummarizeCUPcomplianceactivitiesundertakenbyWRinFY2009.

Considerableamountsoftimeandeffortwerespentpreparingresponsestorequestsforadditionalinformation(RAI)receivedfromtheDistrictinOctober2008andJune2009forOUC’s5-yearcompliancereport.TherequestsincludedquestionsfromboththeSJRWMDandtheSouthFloridaWaterManagementDistrict(SFWMD)pertainingtowetlandsimpacts,groundwatermodeling,conservation,andwaterdemandprojections.TheSFWMDnotifiedtheSJRWMDthatadverseimpactstowetlandsintheboundariesoftheSFWMDareoccurringandthatutilitiesundergoingagencyaction,suchasa5-yearcompliancereports,arerequiredtodeterminetheircontribution.Afterlengthynegotiations,awetlandsmitigationcomplianceagreementwassignedbyOUCandtheSJRWMDinSeptember2009.OUCagreedtopay$475,950tomitigate5.7acresofwetlandfunctionallosses.Aresolutionwasalso

signedbytheSFWMDacknowledgingtheintendedexecutionofacomplianceagreementbetweenSJRWMDandOUCconcerningmitigationforunanticipated,harmfulwetlandimpactsinresponsetotheSFWMD’srequesttoinvestigate.TheSFWMDresolutionrecognizesthattimelyperformanceoftheobligationssetforthinthecomplianceagreementwillcompletelyoffsettheexisting,harmfulimpactsidentifiedandwillresolvetheSFWMD’srequestforinvestigation.ResponsestotheRAIsweresubmittedtotheSJRWMDinMayandAugust2009.InSeptember2009,OUCwasinformedthattheSJRWMDdeemedOUC’s5-yearcompliancereportcomplete.ThismilestonesignifiesthattheDistrictwillnotissueadditionalRAIsandisdraftingatechnicalstaffreport(TSR)withCUPconditions,whichmaybedifferentfromtheoriginal.

ProjectRENEWisaregionalreclaimedwaterprojectrequiredbyOUC’sCUP.AnannualreportdocumentingtheprogressonProjectRENEWwassubmittedto

Matt Tibbetts, Senior Distribution Designer, discusses a road project with Keith Browning, Project Engineer, before a meeting.

OUC and Winter Park are working together to prepare preliminary details to create an interconnect between the two utilities. The design would allow water transfer between the two systems during an emergency and in the future, potentially provide AWS water from OUC to Winter Park.

Wre – Water resources Section (continued)

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SJRWMDinOctober2008.InFebruary2009,WRandOUClegalstaffcompletednegotiationsforanagreementwiththeCityofApopkatosecuretheirfinancialandoperationalcooperationinProjectRENEW.Theagreementestablisheda50-50financialpartnershipbetweenOUCandApopkafortheuseof3mgdand8.55mgdofreclaimedwaterby2011and2015,respectively.

WRcontinuestotracktheprogressoftheCity’sEasternRegionalReclaimedWaterDistributionProject(ERRWDS).AnannualreportdocumentingthestatusoftheERRWDSconstructionandthereusequantitiesbeingusedintheOUCserviceareawassubmittedtotheSJRWMDinOctober2008.TheCUPrequiresthatspecifiedquantitiesofreclaimedwater

bedeliveredtotheOUCserviceareabycertaindates.ThereclaimedwaterwillbeconveyedtoBaldwinParkandthesoutheastareathroughtheERRWDS.TheCUPincludesamilestoneforthecompletionofconstructionoftheERRWDSbyDecember31,2009.ThereweresignificantdelaysononesegmentofthepipelineduetotheneedtocoordinateconstructionwiththeOrangeCountyPublicWorksWoodburyRoadExtensionProject.TheSJRWMDhasagreedtothe

extendconstructioncompletionthroughMarch31,2011.Despitedelays,OUCcontinuestoprovidemorereclaimedwaterthanwasrequiredtoitsservicearea.

WR,withassistancefromWaterProductionsection,monitors25lake/wetlandsitesrequiredbytheCUP.Waterleveldataisdownloadedtoacomputeronamonthlybasisandreviewedfordataerrors.Waterlevelsensorsarerepairedandreplacedperiodicallyasneeded.Annualpanoramicphotosforthe25monitoringsitesarecompletedinSeptember,asrequiredbytheCUP.Thewaterleveldata,alongwithdailyrainfallfromtenstationsanddailypumpingfromallofOUC’swellsissubmittedtotheSJRWMDeverysixmonths.

Plansareunderwaytoconstructamulti-zone,deepmonitoringwellwhichwillbeusedtodetectanymovementofsalinewaterintotheaquiferinthesoutheastportionoftheOUCwaterservicearea.Duetobudgetconstraints,constructionhasbeendelayeduntilFY10.

AwaterqualitytrendanalysisreportduebyApril1stwassubmittedtotheDistrict.Ingeneral,thehistoricaldataisfairlyconstantforallparametersforeachwell.Asthenumberofsamplesincrease,theabilitytoassessfuturetrendswillincrease.

Anannualwaterauditwasperformedtoestimate“unaccountedfor”waterlossesinthetreatmentfacilitiesanddistributionsystem,andsubmittedthereporttoSJRWMD.OUC’swaterlosses(8.74%)arewellwithinacceptablelimitsestablishedbySJRWMD.

SJRWMDawardedtheFloridaWaterStarcertificationforOUC’snewadministrationbuilding,ReliablePlaza,inNovember2008.OUC’snewReliablePlazawasoneofthefirstcommercialbuildingstoreceivethiscertification.Thiswaterconservationprogram,offeredbytheSJRWMD,encourageswater-efficientoptionsforlandscapes,irrigation,andindoorplumbing,appliances,andfixtures.

La’Tanya Woodson, Admin Specialist, supports the Water Resources & Engineering Division, which includes the WRE Director, Water Engineering Manager and Project Engineers.

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WeTS – GiS Technical Services Section

COnSOlidaTiOn OF GiS areaS

InAugust2009theWaterBusinessUnit’sandEnergyDeliveryBusinessUnit’sGeographicInformationSystem(GIS)mapping/datasectionsweremerged. This new division, GIS Technical Services (GTS), briefly reported to the Vice President of the Water Business Unit.AfterconsultationsbetweenEDBUandWBUdesignGISunits,atalentmergerwascreatedtomoreefficientlyandeffectivelyprovideGISproducts,operationssupport,andrelatedservicesatOUC.InOctober2009,theGTSsectionwasmovedundertheOUCInformationTechnology(IT)BusinessUnit.

aCTiviTieSTheeconomicrecessionhasslowedtheconstructiongrowthinOUC’sWaterServicearea.Thisdecreasedactivityaffectsthetypesofprojectsandnumbers

ofas-builtdrawingsbeingproducedbytheGTSarea.WhileWaterEngineeringperformedmorein-housedesigns,theydecreasedthenumberofmiscellaneous

engineeringdrawingsproducedbyGTS.However,thenumberofas-builtdrawingsofsegmentsofwatersystemas-builtmappingprojectsincreasedby4%.

GTS’s Mission Statement:

OUC’s Geographical Information System (GIS) will accurately represent the Commission’s Distribution/ Transmission systems, and provide mapping, database information and services for operations, engineering and other groups within OUC as well as their customers. The GIS will be a useful and reliable tool that can be efficiently updated, managed, viewed and interfaced with other Enterprise applications.

Water Distribution Crew rely on the GIS system maps to maintain and construct water pipes on Anderson Street and Division Avenue

GIS Technical Service Group continues to support Info Water hydraulic pipe model software along with performing day to day editing and maintaining

of the existing water distribution assets.

WeTS – GiS Technical Services Section (continued)

15

Approximately1,590hydrantcorrections/updatesweremadetotheWaterGISsystemand2,630valvesweremovedtoauditedGlobalPositioningSystem(GPS)locations.Emergencystreetopeningpermitsdecreasedby17%.

PrOJeCTSOUC’sLegalDepartmentandGTSstartedtheGISeasementsproject.Afirst

datamodelestablishedthefieldswhichdescribesandrepresentstheeasementsinthedatabase.NextisthefirstphasepilotwhererecentlycreatedeasementsareplacedonmapswithinOUC’sGISsystem.Thepilotprojectfocusesontheinterfacing,maintenanceandfunctionalaspectsofthesystem.ThesecondphaseinputstheElectricTransmissioneasementsintoGIS.Easementlocationsaresymbolizedbasedonthetypeof

easement:water,electricandcombinedutilities.ScannedimagesofOUCEasementsarethenhyper-linkedtotheGISeasementmaplocationfromtheOrangeCountyComptroller’sofficeortheOsceolaCountyEasementsClerkofCourtswebsites.

GTSisalsoassistingwiththecreationofa2008waterdistributionmodelusingdatafromOUC’sPeopleSoftEnterpriseRiskManagement(PSERM)customerinformationsystem.Afterseveraliterations,ascriptwascreatedbyOUC’sInformationTechnologygrouptoextractdetailedwaterconsumptiondata.Nowthisprogrammingscriptcanbeslightlyeditedtogeneratenewwatercustomerdataforupdatesofthehydraulicmodel.Thisdatawillthenbesummarizedproducinganannualwaterdemanddatabase.TheconsumptionandotherdemandsaregeographicallylocatedinGISandimportedintoInfoWater,ahydraulicpipemodelprogram.OUCEngineersusethismodeltoanalyzeOUC’swaterdistributionsystem,hydraulicparameters,andsystemdesigncharacteristics,suchaspressure,flowandwaterage.

AssetsoftheLakeNonaChillerPlantandapprox.8,270feetofsupply/returnmainswerealsoaddedtotheGISmapsin2009.PlantschematicsanddetailswereupdatedfortheOUCChilledWaterareaalso.

STaFFinGLesleyRoddamwashiredasaTechnicalSupportAdministrator,replacingHelenZassypkina.LesleygraduatedfromtheUniversityofFloridawithaBSBAinComputerScience.SheisaCertifiedGISProfessionalandhadpreviouslyworkedforWaltDisneyWorldasaGISAdministratorfor7yearspriortoemploymentatOUC.

Tacares McCormick, Distribution Technician

Lynn Benson, Distribution Technician

16

WaterProduction(WPRO)produced28.97billiongallonsofdrinkingwaterinFiscalYear2009,overallawatervolumedecreaseof2.08billiongallonsovertheprioryear.Flowsrangefromahighof103.8millionsgallonsperday(MGD)on5/10/09toalowof67.9MDGon2/3/09.OUC’speakwatersystemflowwasrecordedat145MGDon5/7/09.

TheeconomicrecessionanddecreasingwaterdemandshascausedWPROtotakeanintrospectivelookatallofitsprojectmanagementandbusinessdecisions.WPROreducedtheoperationsbudgetby$700,000whilestilladvancingwaterquality.Someofthespecificmeasurestakentoreducethebudgetincludeddelayedannualpaintingprojectsandreducedbiweeklyaestheticlawnmaintenanceservicesaroundthewatertreatmentfacilities.WPROstaffalsosaved$40,000peryearinoutsideservicesbyeliminatingthecontractcustodialcleaningservices.Throughattrition,threepositionswereeliminated.TheWaterQualityLab(WQL)wasabletoincreasetheiroutsiderevenuesby25%.AllofthiswasaccomplishedwhiletakingonlargerprojectswithWETSandlocalconsultants.

Theseveredeclineinthelocaleconomyandreducedwaterdemandimpactswaterqualitywithincertainareasofthewaterdistributionsystem.Theconstructionslowdownreducestheamountofwatertypicallyusedtoflushnewwatermains.Foreclosuresinresidentialneighborhoodsandcustomerssavingmoneythroughwaterconservationalsoreducethewaterdemand.Theincreasednumberofcustomerwaterqualityinquiries(CWQI)directlycorrelateswiththeageofthewater.Whenalargewatermainisinstalled(anticipatingfuturedemands)andplacedintoinitialoperationwithonlyminimaldemands,weusuallytargettheseareasforflushing.Thisisthecommonpracticeofdischargingwaterfromthedistributionsystemtoreplacetheolderwaterwithfreshwater.Withthedecline

intheeconomy,andresultingdecreaseincustomers,manyoldermainssometimesmaynotsufficientlyturnovertomaintainrequiredregulatorywaterquality.ThewaterqualityproblemsareoftensporadicuntilreceivingaCWQI.IncreasingCWQI’shasplacedaheavyburdenontheOperationsSection,buttheywereabletomaintainagoodrapportbothwiththecustomersandFloridaDepartmentofEnvironmentalProtection(FDEP).

WaterQualityLaboratory(WQL)sectionanditssixemployees(fiveregularandonetemporary)transferredfromWaterEngineeringandTechnicalServices(WETS)toWPRO.Althoughnoproceduralchangesweremade(theWQLisautonomouswhenmonitoringthewaterqualitythroughoutthesystem)therearefreshapproachestosolvingwaterqualityissues.NowchemistsandWPROtechniciansworkmorecloselyasateam.TheWQLcontinuestomaintain

Water Production division

Water Production control room

Water Production division (continued)

17

itsNELAC(NationalEnvironmentalLaboratory,AccreditationConference)certificationforbothdrinkingwaterandnon-potablewatertesting.Thenon-potablecertificationwillbeappliedfortheenvironmentalmonitoringandlaboratorytestingattheStantonEnergyCenter.TheWQLisalsoparticipatingintheWRF(WaterResearchFoundation)project“AssessingandManagingBiofilminDistributionSystems#4087”.WQLstaffalsoreceivedFDEPStandardOperatingProcedureSamplingTrainingforgroundwater,surfacewater,andwastewaterthisyearattheTREEOCenterinGainesvilleFlorida.

OnJune9th,2009,theOrlandoFireDepartmentrespondedtoanemergencyeventattheLakeHighlandWTPwhenachlorinesystempressuregaugefailedcausingareleaseofchlorineintothebuilding.Allsafetysystemsoperatedastheyweredesigned:chlorinebaywasisolatedviatheautomaticdoorsandvents,plantalarmssounded,andthechlorinescrubbersystemautomaticallyactivated.Allpersonnelrespondedtothesituationastheyweretrained.Meanwhile,thesystemoperatorsuccessfullymaintainedwaterflowfromthefacilitywithoutcustomerimpact.Whenthefiredepartment’shazmatteamarrivedandlearnedofWPRO’sHAZWOPERtraining,theyrequestedOUC’swaterplantpersonneltoenterthechlorineroomwiththemtoassistinshuttingdownthesystem.Throughteamworkwiththefiredepartment,WPROquicklyisolatedtheproblemandreturnedtonormaloperationsinshortorder.

Anafter-actionreviewwasheldwiththefiredepartmentabouttheincident.Weslightlymodifiedourprocedurestohelpthefiredepartmenttorespondinamoreeffectivemanner.NowthenotificationsaresentdirectlytothefiredepartmentviatheOUCradiosystem.Thisreducesanyconfusionandallowsthefiredepartment

toreceiveinformationfromthesite.TheeventhasalsoledtoacompletereconditioningofalltheOUCchlorinescrubbers.Afterascrubberisactivatedtoremovethechlorinefromthebuilding,thechemical’sbufferingcapacityofcausticsodaisusedup.Torehabilitatethescrubberthecausticsodaissimplypumpedoutandreplaced.ExtensiveprecipitateformationswerediscoveredatalleightOUCscrubbersthatwereremovedslowlywithacidandwater.Preventativemaintenanceonthescrubbersisonaregularthreeyearschedule.

Aprojecttitledthe“TweenerProject”willhelpusreduceourchemicaldemands.Newchlorineanalyzerswereinstalledbetweentheozonecontactorsandthegroundstoragetankjustafterthechlorineinjectors.OUCoperatorsmayadjustthechlorinedosagesintothegroundstoragetankbaseduponresidualandnolongerrelyuponcalculatingandadjustingitaftertheflowstabilizesthroughthetank.Thishelpsmaintainaminimalresidualinthetank.TheTweenerProjectwasagroupeffortselfperformedbythemechanicswhoranall

ofthepiping,theelectricianswhoranthewiring,theinstrumentationtechnicianswhocalibratedallofthecontrols,andbytheoperatorswhoaddedthereadingtotheSCADAScreens.

John Gray, Water Quality Laboratory Manager (WQL), reviews regulatory reports before submital to FDEP (Florida Department of Environmental Protection)

Water Quality analysis

18

Comparison to Primary Standards Comparison to Secondary StandardsPrimarystandardsrelatetohealthandareexpressedasMaximumContaminationLevels(MCL).

SecondarystandardsalsohaveMaximumContaminationLevels,butarerelatedtoaestheticqualitiessuchastaste,odorandcolor.

inorganics mClraw

WaterTreated**

WaterSecondary Standards mCl

raw Water

Treated** Water

ArsenicBariumCadmiumChromiumCyanideLeadMercurySeleniumSodiumNitrateNitriteFluorideTurbidityinNTUAntimonyBerylliumNickelThallium

0.0102

0.0050.10.20

0.0150.0020.05160101.041.00.0060.0040.1000.002

<0.0010.020<0.002<0.002----

<0.001<0.00009<0.0055.75<0.15<0.15<0.150.28<0.001<0.001<0.002<0.0002

<0.0010.023<0.002<0.002<0.003<0.001<0.00009<0.00510.1<0.15<0.15<0.15<0.12<0.001<0.001<0.002<0.0002

ChlorideColorinPt-CoUnitsCopperCorrosivityIronManganeseOdorThreshold#UnitspHFieldSulfateTotalDissolvedSolidsSilverZincAluminum

250151.3+0.2-0.20.30.053.06.5-8.52505000.1005.00.200

9.796.7<0.002-0.200.012<0.0023.27.6811.8170

<0.0010.0030.007

17.2<0.70.009-0.130.007<0.002NOD7.7213.1161

<0.0010.0100.009

ListedinthischartaretheparameterssetbytheSafeDrinkingWaterAct.ThemethodsusedtoanalyzethewaterareinaccordancewiththosesetforthintheSafeDrinkingWaterAct.

ThecharacteristicsofuntreatedgroundwaterfromtheFloridanAquiferarerelativelystable.Itprovidesanexcellentsourceofhighqualitydrinkingwater.Asindicatedbelow,thewaterprovidedbyOUCmeetsandexceedsallstandardsestablishedbytheSafeDrinkingWaterAct.

OrganicsVolatileOrganics(21total)

***

AllBDL

AllBDL

disinfection By-Products

THMs(Total)

HAAs

Bromate

0.080

0.060

0.010

__

__

__

0.057RAA

0.021RAA

0.005RAA

radionuclidesGrossAlphaRadium228ResultsinpCi/LReported in 2008

15.05

— <1.8<1.0

additional Testing (no Standards)****

AlkalinityCaCO3AmmoniaCalciumasCaCarbonDioxideConductivityinμs/cmDissolvedOxygenHydrogenSulfideMagnesiumasMgPhosphateasPPotassiumasKSilicaTotalHardnessasCaCO3TOC-TotalOrganicCarbon

__________________________

1120.3437.04.882910.312.078.64<0.151.1010.41281.72

118<0.1038.74.3033515.6<0.388.69<0.151.2010.41321.55

Abbreviations:

BDL-BelowDetectableLimits<-LessThan>-GreaterThanMCL-MaximumContaminationLevelsNOD-NoOdorDetectedpCi/L-PicocuriesperliterTHMs-TrihalomethanesHAAs-HaloaceticAcidsRAA-RunningAnnualAverageμs/cm-Microsiemenspercentimeter

Notes:Allresultsinmilligramsperliter(mg/L)unlessnotedotherwise. ** Averagetreatedwaterfor8plantsbasedon2009testresults.*** MCLvarieswitheachparameter.**** NostandardshavebeenestablishedfortheseparametersbytheSafeDrinkingWaterAct.

Water distribution Operations Section

19

WDISOperationssteppedupwithexceptionalteamworkinallsectionstosuccessfully

operateandtestover9500OUCownedfirehydrants.Otherchallengesfacedthisyearwerecontinuingourefforttoidentifynon-revenuewaterthroughourleakdetectionsurvey,themeterreplacementprogramandourbackflowtestingprogram.

TheResponsesectionanswerstroublecalls24hours/7daysperweekandensuresreliablecustomerservice.In2009techniciansanswered4432servicecallsataverageresponsetimesof24minutes.TheResponsesectionsupervisorisMr.DonnyCapatosto.LeakdetectionsurveysareconductedusingstateoftheartlisteningequipmenttoidentifyhiddenleaksinOUC’swaterdistributionsystem.Overtwentyonemilesofwatermainwassurveyed,andfiveleakswerepinpointedandrepaired.Thevalveexerciseprogramcontinuestobenefitwateroperations

andwearecollectingassetdataaboutOUC’sdistributionsystemwhichistrackedthroughourwaterGISplatform.Thevalveoperationtrucklocatedandexercised2866valvesthisyear.BecauseOUCwatercrewsareabletoquicklyaccesscriticalvalvesduringemergencyeventsorunderharshconditions,mainsareisolated,repairedandthedamagesduetowaterflowareminimized.Also,restorationtimesandcostsareminimized.

TheInspectionsectioninspectsconstructionprojectsandoverseestheCrossConnectionControl(CCC)operations.91commercialandjointpartnershipconstructionprojectswerecompletedin2009withinOUCwaterservicearea.OUCstatecertifiedtechniciansperformedtestson15,940backflowdevicesranginginsizesfrom¾inchupto12inchdiameter.EstimatesofrevenuesgeneratedfromCCCtestingwereapproximately$384,000.TheInspectionsectionsupervisorisMr.Lee

Davis.AlbaAgosto,AdminSpecialistII,successfullystreamlinedbackflowreportingandnotificationprocesses.ThecrossconnectioninspectionsareaimedatidentifyingunauthorizedwaterconnectionsandprotectingOUC’swatersystemfromcrosscontamination.CCCinspectionstotaled2,066.OUC’sInspectionandCCCteamiscommittedtoprovidingservicethatensuresourcustomersreceivesafe,reliabledrinkingwater.

TheAccountabilitysectionadministersthemeterexchangeprogramandtheyauditallthefirehydrants.TheAccountabilitysectionissupervisedbyMr.CoreyJohnson.Accountabilitystaffsuccessfullyexchangedandprocessed6,600watermetersin2009.Thefirehydrantauditprogramauditedatotalof10,817OUCownedfirehydrantsandverifiedasoperational.Whenfirehydrantsrequirerepairs,itisaddressedwithin48hours.In2009,hydrantcrewsrepaired995firehydrants.

20

WDISemployeesdidanexceptionaljobaddressingnewregulatoryrelatedissues

whilestillperformingtheirnormaldutieswithinanadjustedoperatingbudgetandatreducedstafflevelsthisyear.WDISperformedmorethan108,600activitiesonOUC’swaterdistributionsystem.

WDISManagementandOUC’sLegalDepartmentmetwithoutsideattorneystoresearchinstallationofpolybutylenewaterservicelinesinthe1980’s.Lawyerswillbeginthelegalprocess,assessandattempttorecovercompensationforthepastpracticeofrepairsandreplacementpolybutylenepipe.

SevenWDISemployeessuccessfullypassedthestateLevel3DistributionOperatorExam,JamesApplewhaite,TimBarley,KeithBostwick,RustyGraham,ThomasHowellandMikeMacgregor.

BrianSmithhassuccessfullycompletedtheLevelIIIandLevelIIstateexams.

WDISstartedandisteamingupwithWETSstafftodevelopaWBUassetmanagementprogram,whichwillhasenteredintoapilotphaseinearly2010.

OUC’snewdigitalradiosystembeganoperationsinOctober2009,enhancingthefieldstaffcommunicationswithofficestaffandlocalgovernmentagencies.

WDISself-performedsmallconcreteandsodrestorationjobsin2009thatwerepreviouslysubcontracted.Theselfperformanceofthesmallrestorationjobsresultedinmorethan$100,000savingstothe2009operationsandmaintenancebudget.

TheWDISCrewSectionstartedtheEastRobinsonStreetwatermainprojectonMarch,9,2009installinganew16”watermain,watermaincrossing,and

servicesonRobinsonSt.fromMillAve.toPrimroseDr.ThisworkprecededtheFDOTroadmillingandresurfacingproject.Thisprojectrequiredthatthemajorityoftheworkbecompletedatnightduetothehighdaytimetrafficonthisroad.TheRobinsonStprojectwascompletedinSeptemberof2009aheadofscheduleandunderbudget.

TheAccountabilitySectionisnowresponsibleforthezeroconsumptionwatermeterreport,whichwaspreviouslyanAccountsReceivableManagementduty.WDISisworkingdiligentlytominimizelostrevenueduetowatermeterfailures.

TheSensusMeterAlliancewasextendedforanadditionalyear,allowingOUCtheopportunitytopilotwatermetersfromothermanufacturerstomakeawell-informeddecisionwhenthemetersalliancecomesduein2010.

WDIS crew performed repairs on Robinson Street water distribution system

Water distribution Operations Section (continued)


21

Insummary,thecrewsectioninstalledapproximately2milesofpipewhichbreaksdownasfollows:4,390’of2”,1,090’of6”,595’of8”,80’of10”,160’of12”and6,060’of16”andlargermainsin2009.Therewere52firehydrants,1-2”and1-6”fireservicesinstalled;180-1”,40-2”andlargerservicetapsmadein2009

STaFFPromotions:MoisesCabrera,BradleyHall,LouisLongandRexLongwerepromotedfromDistributionTechnicianIItoDistributionTechnicianIpositions.RobertWilliamsandJamesApplewhaitewerepromotedtoEquipmentOperator.

Training:BrennanScott,AndrewUlreyandRexLongcompletedtheircrosstrainingintheResponseandAccountabilitysections.

LevelIIIDistributionClass:Therewere12WDISCrewemployeeswhosuccessfullypassedtherequiredLevelIIIDistributiontrainingclassthisyearqualifyingthemtotaketheStateofFloridaDepartmentofEnvironmentalProtectioncertificationexam.RandyBelcher,TonneyPreston,MartinScurry,JeffMetheney,TimAnnis,ToddJernigan,LouisLong,LuisFebres,ClementWhite,MoisesCabrera,VernKivelandJamesApplewhaite.

WaTer diSTriBUTiOn CreWS 2009 PrOJeCTS

• On going replacement of the polybutylene service lines the Meadow Woods Subdivision - 300 services being replaced

• Replaced and renewed blue polybutylene pipe in the Dunwoody Subdivision - 50 services being replaced.

• Installed approximately 6,000 feet of new 16” ductile iron water main on Robinson Street between Mills Ave and Crystal Lake Drive, performed by two working crews at night. This work was required to replace old 16” cast iron main before the FDOT road resurfacing project began.

• Constructed 250’ of 8” D.I. pipe on Anderson Street and Division Avenue, for the new OUC Chiller Plant.

• Constructed 2,600 feet of 2” PVC on Robinson Street between Mills Ave and Crystal Lake Drive on the south side of Robinson Street to parallel the 16” and pick up services on the south side of the road.

• Replaced 300’ of 24” B&S pipe with 24” D.I. pipe and replaced a 24” valve near Division Avenue. and Anderson Street near the New Events Center

• Replaced 50’ of 6” 680’ of 2” and 21 – 1” services on the Thornton Avenue City street and drainage project.

Mike Roberson, Support Specialist

Leonel Dominguez, Support Specialist

Larry Bridle, Support Specialist

Thomas Howell, Sr Distribution Technician


22

meter Shop 2001 2002 2003 2004 2005 2006 2007 2008 2009Checkmetersfordeadandread 825 679 1,214 1,371 1,383 2,216 1,065 431 677Cleanoutmeterandread 2,703 1,844 2,812 3,110 3,575 4,896 4,361 6,868 6,137Clockmeterforleaks 739 872 823 523 444 701 553 637 663Dialexchanges 120 70 150 107 118 235 102 128 178Installedmeterriser 596 567 493 341 467 382 463 327 351Installedspecialirrigationmeters - - - 100 361 265 281 80 74AMRrepair 21 20 28 24 15 4 16 27 20Metersfieldtested 199 74 110 76 144 445 365 583 258Meterremoval - 148 210 458 393 335 192 128 210Metershoptested 1,995 1,086 97 294 4 147 0 55 243Raisemeterboxtograde 2,330 2,320 2,032 1,853 1,735 1,686 4,361 2,004 2,266Hydrant-Audits 1,995 1,518 2,165 1,146 689 1,102 3,422 4,404 10,765Hydrant-Painted 664 2,595 2,500 2,157 162 202 334 187 132Hydrant-Repair 120 139 200 361 230 720 777 597 1,257Hydrantflowtest - - - - 26 5 300 2 2Repairmeterleaks 668 823 781 623 657 666 565 469 397Replaceboxandlid 2,573 2,352 2,571 2,170 2,825 3,885 3,164 3,227 3,641Replacecurbcockorcoupling 523 441 351 367 415 372 422 405 309AMRmetersets - 6 31 22 13 0 0 3 6Meterexchanges - 2,761 3,446 4,700 9,312 8,775 7,022 6,751 6,611Submeters - 165 1,232 20 683 894 0 0 0Reclaimedmetersets - - 396 1,028 1,028 315 383 134 61Totals 16,071 18,480 21,642 20,851 23,464 28,248 28,148 27,447 34,258

maintenance Tasks 2001 2002 2003 2004 2005 2006 2007 2008 2009Adjusthydrants 5 - - - - 1 13Adjustmainsorservices 877 122 54 83 8 5 98 169 199Adjustmeterboxtograde 270 353 432 437 480 614 464 414 199Adjustvalveboxes 66 77 57 260 411 51 22 72 654Exercisevalves 186 68 186 712 1,069 165 4 2 301Installedmeterriser 65 52 91 71 83 48 47 101 24Locatevalves 55 14 138 784 1,216 193 7 11 32Meterexchanges 50 76 109 297 491 358 494 362 228Relocatemeter 140 251 197 222 186 192 156 85 99Renewedmains 193 118 97 56 37 2 89 253 611Renewedservices 614 718 892 1,171 738 634 1,152 693 705Repairhydrants 4 2 - 5 3 16 5 2 3Repairmains 77 108 87 109 94 105 96 110 92Repairservices 75 75 61 65 80 73 54 70 68Repairvalves 24 34 35 23 21 7 30 48 29Replacebox/lid 37 55 119 209 139 124 272 225 273Replacecurbcock/coupling 104 81 109 64 12 8 4 5 69Replacehydrant 49 78 73 98 59 65 79 54 45Replace/installvalves 100 25 231 188 184 177 146 293 236Totals 2,995 2,312 2,968 4,854 5,316 2,837 3,219 2,969 3,867

diSTriBUTiOn CreWS aCTiviTieS

WaTer aCCOUnTaBiliTY SeCTiOn aCTiviTieS


23

maintenance Tasks 2001 2002 2003 2004 2005 2006 2007 2008 2009Adjustmainsorservices 178 139 118 58 127 12 111 18 16Adjustmeterboxtograde 573 735 596 372 441 443 392 401 455Adjust/Replacevalveboxes 114 105 124 194 127 223 292 192 807Cleanoutmeterboxandread 1,061 1,614 1,245 1,008 1,097 1,097 1,400 1,754 2,856Customertrouble 632 695 481 631 665 792 861 839 923Customerwaterqualityinquiry 103 105 64 42 30 37 14 5 16Cuttemporarily 410 411 316 361 351 314 459 506 723Cut-on/off 448 407 372 336 350 396 424 494 747Exercisevalves 467 427 346 42 323 1,455 2,062 1,512 1,529Flowtest 103 102 62 104 139 240 122 128 122Flushmains 97 112 78 55 65 194 490 639 687Installedmeterriser 542 604 477 421 360 325 341 393 327Irrigationmetersets 442 393 269 254 16 36 14 13 8Linelocatesforcontractor/utility 11,025 14,067 15,023 18,328 20,829 22,502 25,085 20,120 30,082Locatevalves 1,920 1,977 1,202 1,103 858 2,845 4,314 3,645 6,154Lowpressurecalls 110 90 60 58 51 58 66 57 59Meterexchanges 439 773 825 686 759 730 692 799 727Meterremoval 188 223 184 74 20 20 40 50 58Meterset 449 581 258 170 192 174 85 423 66PMcalls 1,632 2,351 1,696 1,351 924 977 1,161 903 665Relocatemeter 163 143 135 63 28 27 22 23 25Renewservices 255 348 243 507 167 147 127 103 166Repaircustomer’sservice 293 321 294 246 298 228 239 239 232Repairhydrants 16 41 13 15 9 6 10 15 20Repairmains 78 81 77 66 67 71 43 46 49Repairmeterleaks 312 331 320 272 458 556 564 506 543Repairservices 582 533 412 246 490 371 406 325 367Repairvalves 57 57 29 401 12 23 24 20 23Replacebox/lid 648 766 716 710 169 212 351 484 516Replacecurbcockorcoupling 856 997 727 595 597 556 632 552 574Replaceportcap 34 43 28 28 2 12 11 7 1Resetlids 256 308 198 160 169 162 58 80 70Backflowpreventiontests 1,604 3,968 4,473 4,201 4,034 5,461 11,095 11,208 15,940Crossconnectioninspections 940 2,116 1,522 2,108 - 606 1,255 1,720 2,066ValveAudits 2,036 3,239 3,158 2,866Totals 27,027 35,964 32,983 35,266 34,224 45,350 56,501 51,377 70,485

inSPeCTiOn/reSPOnSe SeCTiOn aCTiviTieS

24


WBU SUmmarY OF all PiPe in ServiCe & CaTeGOrized BY PiPe SiTeS

Pipe Pipe Pipe in Service as of: (note 1) net Gain (loss)(note 3)Size material SePT. 30. 2008 SePT. 30. 2009 all activities abandoned(in) (note 2) mileS % mileS % mileS mileS

- - - -2 " orLessGALVorUnk 149.060 8.56% 148.232 8.47% (0.83) 0.2302 " orLessPVC 71.645 4.11% 72.120 4.12% 0.47 0.0193 " 1.921 0.11% 2.212 0.13% 0.29 0.0004 " 162.273 9.32% 163.666 9.35% 1.39 0.0306 " 451.151 25.90% 450.910 25.76% (0.24) 0.3668 " 401.397 23.05% 402.315 22.99% 0.92 0.12010 " 64.802 3.72% 65.839 3.76% 1.04 0.04812 " 245.948 14.12% 249.201 14.24% 3.25 0.17914 " 2.264 0.13% 2.267 0.13% 0.00 0.00016 " 107.891 6.19% 109.133 6.24% 1.24 0.10918 " 1.199 0.07% 1.198 0.07% (0.00) 0.00020 " 67.410 3.87% 68.325 3.90% 0.92 0.00024 " 10.034 0.58% 10.089 0.58% 0.05 0.00030 " 2.823 0.16% 2.826 0.16% 0.00 0.00036 " 1.697 0.10% 1.698 0.10% 0.00 0.00042 " 0.052 0.00% 0.052 0.00% 0.00 0.00048 " 0.088 0.01% 0.086 0.00% (0.00) 0

TOTalS 1741.66 100.00% 1750.17 100.00% 8.51 1.10

2008 avG dia. 8.116" 2009 avG dia. 8.134"

Note1: PipeinServiceisbasedoninformationcontainedintheGISdatabaseonstateddate.Itexcludesabandonedpipe.Note2: PipematerialisbasedoninformationcontainedintheGISdatabaseasofthestateddate.Itexcludesabandonedpipe.Pipematerials

includeductileiron,castiron,PVC,galvanized(Galv),asbestoscement,highdensitypolethylene,andunknown(unk)PipematerialissummarizedinAppendix1,Figure1.

Note3: Netgain(Loss)iscalculatedbysubtractingthePipeinserviceasofSept30,2008fromthepipeinserviceasosSept30,2009.Thegainorlossinpipeisdependantonseveralactivitiesthatoccurredduringtheyear,including:installationofnewpipe(gain),re-movalofpipethatisnotinservice(loss),abandonmentofpipethatisnotinservice(loss),andcorrectionsthataremadetotheGISdatabaseasaresultofnewinformationcollectedduringtheyear(gainorloss).Abandonedpipeispipethatisnotinservice,andisleftinthegroundinsteadofremovingit.

Note4: Thereisdiscrepancyinthemilesofwaterpiperelatingtothe2009OUCStatisticalReportandthe2009OUCBusinessUnitAnnualReportduetoanincoreectspatialquery.Thisreportmaintainsthecorrectmilesofwaterpipe.

appendix 1

25

Figure 12009 Pipe material Percentages

DIP55%

CIP10%

HDPE0%

UNK24%

GALV2%

AC1%

PVC8%

Figure 12009 Pipe Material Percentages

Thissectioncontainsawiderangeof2009performancedatafromallthreeDivisionswithintheWaterBusinessUnit:WaterProductionDivision,WaterDistributionDivisionandWaterEngineering&TechnicalServicesDivision.

2009 Total miles of Pipe abandoned

DIP52%

CIP3%

HDPE0%

UNK27%

PVC3%

AC0%

GALV15%

2009 Total Miles of Pipe Abandoned

26

appendix 1 (continued)

Technical Services Projects

296

10

181

8

217

1

101

10

220

0

83

4

229

0

69

15

0 50 100 150 200 250 300 350

Special Projects

As-Builts Mapped

Engineer Drawings

Emergency Street OpeningPermits

Number of Projects

2006 2007 2008 2009

Figure 2 Technical Services Projects


27

1.37 1.44 1.59

0.59

1.05

4.74

1.93 1.95

1.33

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

5

2005 2006 2007 2008 2009

Year

Inside City Outside City

4.76

Water Engineering SectionTotal Value of Estimated Projects

Figure 3

Proj

ect V

alue

in M

illio

ns o

f Dol

lars

Water Engineering SectionTotal Number Of Water Contruction Projects

611

416

352

498

618

352

443378

228

0

100

200

300

400

500

600

700

2005 2006 2007 2008 2009

Year

Proj

ects

Inside City Outside City

351

Figure 4

Num

ber

of W

ater

Con

stru

ctio

n

Figure 3Water engineering Section

Total value of estimated Projects

Figure 4Water engineering Section

Total number of Water Construction Projects

28


Water Business Unit Breakout Of Capital Improvements Funding Sources

3 3.8

7.2

4.72.6

8.7 9.7 8.77.5

2.71.7 1.3 1.3 1.4 0.5

5.8

13.6

17.214.8

13.4

20.1

24.8

14.614 13.4

0

3

6

9

12

15

18

21

24

27

30

2005 2006 2007 2008 2009

Donated SystemsSystem Development ChargeCustomer Funded Total C.I.A.C. = Donated Systems + System Development Charge + Customer FundedTotal Capital Improvements

Figure 5

Year

Mill

ions

of D

olla

rs

5.6

12.614.5

20.1

13.4

1.8

10.4

24.1

11.614.4

9.9

24.8

14.614

0

5

10

15

20

25

30

35

2005 2006 2007 2008 2009

Year

Mill

ions

of D

olla

rs

Production Plant Capital ImprovementsTransmission & Distribution Capital ImprovementsTotal Water Capital Improvements

Figure 6Water Business Unit

Capital Improvements Spending History


Breakout Of Capital improvements Funding Sources


Capital improvements Spending history


29

Total Number Of Chemical Analyses For Outside Clients And For OUC Drinking Water Compliance

11,271

13,829

10,104

11,619

7,455

5,4845,758

17,251

14,872

9,109

6,0895,560

3,805 4,304

6,141

4,443 4,665

6,3565,795

15,744

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Num

ber

Of A

naly

ses

OUC Drinking Water Outside Testing

Year

9,530

7,102

2,845 2,9743,480

3,068 3,208 3,131 3,311 3,0993,430 3,392

2,986

536

1,051

1,359 1,2502,108 1,654

1,129

900

1,528938

810

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Year

Tot

al N

umbe

r of

Ana

lyse

s

Routine Distribution Compliance Construction & Outside Customers

Total Number Of Bacteriological Analyses Performed

Figure 7Total number of Chemical analyses for

Outside Clients and for OUC drinking Water Compliance

Figure 8Total number of Bacteriological analyses Performed

1999 - 2009

30


OUC Total Well Capacity And Pumping RateFrom 1980 Through 2009

50

70

90

110

130

150

170

190

210

1980

1985

1990

1995

2000

2005

Year

Mill

ion

Gal

lons

Per

Day

(MG

D)

Well Capacity

Pumped Peak Day

*Over the years from1995 to 2000 the water system consolidation was underway. Well capacity increased during this period, while at the same time older wells were phased out.

High Service Pump Capacity and Peak Pumping RateFrom 1980 Through 2009

50

100

150

200

250

300

350

1980

1985

1990

1995

2000

2005

Year

Mill

ion

Gal

lons

Per

Day

(MG

D)

High Service Capacity

Peak Pumping Rate

*Over the years from 1995 to 2000, the water system consolidation was underway. High Service pumping capacity increased over this time.However, at the end of the consolidation, several water plantswere abandoned, accounting for the decrease in High ServicePumping capacity in 2001.

Figure 10high Service Pump Capacity and Peak Pumping rate

From 1980 Through 2009

Figure 9OUC Total Well Capacity and Pumping rate

From 1980 Through 2009


31

Water Production DivisionPower Cost in Cents Per 1000 Gallons

0.51

1.52

2.53

3.54

4.55

5.56

6.57

7.58

8.59

9.510

10.511

11.512

12.513

13.514

14.515

15.516

16.517

1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

Pow

er C

osts

In C

ents

Per

100

0 G

als

Water Production Division Gallons Pumped Per kWh

592 596

726

574

440

609

568

0

100

200

300

400

500

600

700

800

Conway Highland Kirkman Navy Pine Hills Sky Lake Southwest

Water Treatment Plants

Gal

lons

Pum

ped

Per

kWh

Figure 11Water Production division

Power Cost in Cents Per 1000 Gallons

Figure 12Water Production divisionGallons Pumped Per kWh

32


2009Total Water Pumped By Plant

2.06

3.864.34

7.45

2.24

4.454.57

00.5

11.5

22.5

33.5

44.5

55.5

66.5

77.5

8

Conway Highland Kirkman Navy Pine Hills Sky Lake SouthwestPlants

Billi

ons G

allo

ns

2009Average Day Vs. System Peak Day

Pumped by Plant

7.94

13.51

16.37

21.02

12.6412.9713.51

10.74

5.547.35

18.42 17.86

25.14

9.46

0

5

10

15

20

25

30

Conway Highland Kirkman Navy Pine Hills Sky Lake Southwest

Plants

Billi

ons O

f Gal

lons

Average Day (MGD) Peak Day (MGD)

Figure 14average day vs. System Peak day

Pumped by Plant

Figure 13Total Water Pumped by Plant


33

Water DistributionWater Service Connections

2,477

2,752

2357

1689

1203

167

0

500

1,000

1,500

2,000

2,500

3,000

2004 2005 2006 2007 2008 2009

Year

Figure 16Water distribution

Water Service Connections

Figure 15aquifer level versus 12 months rainfall

0

10

20

30

40

50

60

70

80

1999

2000

2001

2002

2003

2004

2005

2006

2007

2008

2009

0

10

20

30

40

50

60

Rainfall (in.)Normal Rainfall (in.)Aquifer (msl)

* Level as recorded at Lake Highland Well #2, lower Floridan Aquifer.** Each monthly data point represents cumulative rainfall for previous 12 months.

Rai

nfal

l (In

ches

)**

Aquifer Level Versus 12 Months Rainfall

Aqu

ifer

Lev

el (F

eet A

bove

Mea

n Se

a L

evel

)*

Years

34


2,50

0 3,51

02,

870

2,84

11,

837

1,11

625

3 800

16,5

462,

058

877

406 1,

700 3,

151

2,51

41,

583

2,05

0

1,20

0 1,81

06,

496

500

160 340

445

226

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

2" 4" 6" 8" 10" 12" 16" 20" & UpSize

Water Distribution CrewWater Mains Installed

2003 2004 2005 2006 2007 2008 20092,

136

5,01

8

396 78

6 1,20

710

625 1,

371 2,

823

594

1,90

014

1 342

78 80

1,20

0

7,06

816

3

3,53

06,

109

130

1,94

3

5,66

032

13,7

27

Feet

Water Distribution SectionWater Mains Contractor Installed

750

200

2,60

0

2,31

5

1,48

5

0 0 0

7,35

7

5,11

8

4,87

1

2,93

2

1,13

1

11,6

36

160 415

0 12

567

400

6 36 150

13,1

34

995

5,83

5

5,59

5

250

0

2,83

4

0

2,50

0

16,9

68

2,12

9

10,1

49

8,28

2

60 170

60

7801,27

0 2,10

0

0

1,71

4

34

1,30

1

0 5

1,18

5

112

49 0 0 55 0 00

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

2" 4" 6" 8" 10" 12" 16" 20" & Up

Size

Feet

2003 2004 2005 2006 2007 2008 2009

Figure 17Water distribution Crew

Water mains installed

Figure 18Water distribution Section

Water mains Contractor installed


35

Water Construction SectionNumber of Fire Services Installed

17

1929

6

44

2616

88

20

4 2

40 39 35

5

35

48

2215

105

5143

1318

81

57

19

3544

2615

0

20

40

60

80

100

120

2" & 4" 6" 8" 10" &

Size

2001 2002 2003 2004 2005 2006 2007 2008 2009

Water Distribution SectionWater Mains Developer Installed

5,152

12,028

28,304 32,755

10,316

32,725

27,150

0

6,978

14,096

46,291 51

,487

3,927

28,873

16,563

13,540

874 2,976

13,665

21,879

2,134 7,014

14,193

0

3,476

4,332

20,629

14,944

4,367 8,050

9,090

1,270

1,684

12,471

48,652

51,099

10,659

20,666

2,430

20,014

2,015

3,394

10,141

21,064

5,708

2,729 7,715

3,890

825

428

6,443

17,828

6,218

7,068

7,576

1,771

0

10,000

20,000

30,000

40,000

50,000

60,000

2" 4" 6" 8" 10" 12" 16" 20"

Size

Feet

2003 2004 2005 2006 2007 2008 2009

Figure 19Water Construction

number of Fire Services installed

Figure 20Water distribution Section

Water mains developer installed

36


2009

22

48

16 71

5/8" 1" 1 1/2" 2" 3" & up

10

Water Distribution O & M Expenses

250 205 154 227382 323

470

1,154 1,120 1,071

1,8021,991 2,065

644

928 988

734

1,313

1,550

0

500

1,000

1,500

2,000

2,500

2003 2004 2005 2006 2007 2008 2009

Year

Maintenance of Hydrants Maintenance of Services Maintenance of Mains

1,458

1,027

Figure 21Water distribution O & m expenses

Figure 22Water Services installed by Size

Water Rate ScheduleEff ecti ve March 1, 2009

SERVICE CHARGE(includes no consumpti on)

Single Family Regular Service Irrigati on ServiceMeter Size Amount Amount

5/8” $ 7.50 $ 5.50 1” $ 10.50 $ 8.50 1 ½” $ 15.50 $ 13.50 2” $ 21.75 $ 19.75 3” $ 40.50 $ 38.50 4” $ 68.00 $ 66.00 6” $ 143.00 $ 141.00 8” $ 243.00 $ 241.00 Larger Sizes $ 380.50 $ 378.50

ALL RESIDENTIAL SINGLE FAMILY AND ALL OTHER 5/8” METERS

POTABLE WATER

First 3,000 gallons consumed $ 0.634 Next 4,000 gallons consumed 1.077 Next 12,000 gallons consumed 1.589 Next 11,000 gallons consumed 2.832 All consumpti on over 30,000 gallons 5.300

FOR COMMERCIAL POTABLE WATER METERS 1” AND GREATER

All consumpti on $ 1.541

MONTHLY RATE FOR CUSTOMERS INSIDE CITY LIMITS

VOLUME CHARGE (per 1,000 gallons)

Commercial Irrigati on Blocks (Acres)

Block Sizes (000)Up to0.49

0.50 to0.99

1 to1.49

1.5 to1.99

2 to3.99

4 to12.99

13 to24.99

25 to 43.99

44 & Over

VolumeCharge

Block 1 First 34 67 101 135 269 874 1,681 2,959 4,690 $1.589

Block 2 Next 34 67 101 135 269 874 1,681 2,959 4,690 $2.832

Block 3 Over 68 134 202 270 538 1,748 3,362 5,918 9,380 $5.300

DUAL RANGE METERS

Regular ServiceMeter Size Amount

4” x 1 ½” $ 83.50 4” x 2” $ 89.75 6” x 2” $ 164.75 8” x 2” $ 264.75 10” x 2” $ 402.25

SUBMETERED

Regular ServiceMeter Size Amount

All sizes $ 5.20

FOR COMMERCIAL IRRIGATION METERS 1” AND GREATER

IRRIGATION WATER

First 19,000 gallons consumed $ 1.589 Next 11,000 gallons consumed 2.832 All consumpti on over 30,000 gallons 5.300

Reliable Plaza at 100 West Anderson StOrlando, FL 32801

Phone: 407.423.9100Fax: 407.236.9616

www.ouc.com

ouc water business unit

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