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Understanding The OUC Outage Map

Contents

Map Header ..................................................................................................................... 2

Tool Panel ....................................................................................................................... 2

Address Search ............................................................................................................... 3

Help ................................................................................................................................. 4

Map Legend .................................................................................................................... 4

Summary Outage Information ......................................................................................... 5

Mobile Devices ................................................................................................................ 6

Map Tools ........................................................................................................................ 6

Outage Details - Info Panel ............................................................................................. 7

Map Icons ........................................................................................................................ 8

Map Banner ..................................................................................................................... 8

Saving Map Views ........................................................................................................... 9

Panning ......................................................................................................................... 10

Zooming ........................................................................................................................ 10

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Map Header

The OUC outage map header includes three map functionality icons for Tool Panel,

Address Search, and Help. The header also includes external buttons for Report Outage

and Contact OUC. Links for OUC social media pages for Facebook and Twitter are also

presented in the header on the desktop version. These links are available on the mobile

devices.

Tool Panel

To open the tool panel, click or tap the icon at the upper left corner of the map. The tool

panel contains summary outage information, map tools, outage summary tables, weather

information and user bookmarks on the map.

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Address Search

You can search for an address to show its location on the map. To search, click or tap the search icon (magnifying glass) at the top of the map, type the address into the search bar, and press ‘Enter’. The map will zoom to that location and provide a flag icon indicating the location of the selected address.

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Help

To retrieve the help guide, click or tap the help icon (question mark) at the top of the map on your desktop or mobile device at any time.

Map Legend

The map legend provides information for outage icons including the range of customers

affected.

On mobile devices, the legend appears if you tap the compass icon at the upper left side

of the map below the map header. On desktop devices, the legend appears at the top of

the map below the map header.

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At higher zoom levels, the icons are grouped into multiple outage icons. At higher zoom

levels, information for individual outages is available. The OUC service area boundary

is show by a blue outline. If a crew is on-site, the crew badge will be displayed.

Remember the actual equipment or infrastructure repair location may be in a nearby area.

Summary Outage Information

The top of the tool panel shows summary information about power outages as well as

the time information on the map was last updated. If you use a smartphone to access

the map, this section also include links for reporting an outage or contacting the OUC.

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In this example, the overall OUC system reliability is

99.99% with 12 active outages that affect a total of 109

customers.

The Total Customers Served number indicates the total

number of OUC customers with electric service (updated

daily).

The map panel also indicated the frequency and time of

last update from our Outage Management System.

Mobile Devices

On a mobile device, OUC offers a ‘Text Out’ feature that

allows registered customers to quickly report an outage.

By selecting the Text Out button, your mobile device will

automatically enable your device text function and pre-

populate the OUC short code. The command OUT will

be added in the message field.

After selecting Send, our system confirm your type of

issue with a return message and log the outage in our

system.

Map Tools

Using the dropdown menu, you can view outage data by location, service territory or area

district. The OUC service territory consists of two areas (Orlando and St. Cloud) and four

quadrants or district for each area.

To change the map view, click or tap the “Map Tools” section of the tool panel and select

the option you want from the dropdown list. View by Location displays icons for individual

outage locations or for groups of outage locations. The map groups nearby outages

together into “clusters” to reduce cluttering at higher zoom levels. View by Area displays

color-coded shading for the number of outages in each area.

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Outage Details - Info Panel

For information about an outage location, click or tap on the individual outage icon or

outage cluster to open the info panel. If you are viewing the map by area, click or tap on

an individual area to open the info panel.

On mobile devices, the info panel opens from the bottom of the map. You can tap the

icon at the upper right side of the info panel to show more information.

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Map Icons

OUC will add information icons from the OUC information center to identify points of

interest or concerns. Each icon will represent an individual point of area or interest. To

display additional information, clicking on the icon.

Map Banner

An Orange banner can be added to the Storm Center map with important information

from OUC. When the user clicks on the alert banner to receive more information, the

message body will appear in a separate window.

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To go back to the map, the user selects the Return to Map button in upper left corner of

the header.

Saving Map Views

To save a map view centered on a specific address, click or tap the search icon

(magnifying glass) at the top of the map and type in an address, click or tap the flag icon

on the map, and then click or tap the Add to Bookmarks button in the info panel that

opens to the right of the map.

On mobile devices, the info panel opens from the bottom of the map. You can view saved

bookmarks in the “Bookmarks” section of the map tool panel. Map view bookmarks are

saved using local storage in your web browser.

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Panning

To pan on the map, use the arrow keys on your keyboard OR click or tap a point on the map and, without releasing, drag the map in any direction.

Zooming

To zoom in or out, click or tap the corresponding button (plus sign or minus sign) in the upper left corner of the map OR rotate the wheel on your mouse OR pinch in or out.

For additional information, see Google Maps Help.