Our Mission

The Mission of The Arc of Alameda County is to provide advocacy, support, and education to persons with intellectual and developmental disabilities and their families throughout Alameda County.

We will achieve this by promoting our Vision and Core Values.

Our Vision

Our vision is that every individual and family affected by intellectual and developmental disabilities in Alameda County will have access to the information, advocacy, and skills they need to participate as active

citizens of our democracy and active members of their communities.

People with intellectual and developmental disabilities and their families shall have access to the supports they need to live a decent American life.

• By assuring they are valued, respected, and included in all communities.

• By assisting them in choosing their services and supports from many available sources.

• By empowering them through nonprofit advocacy, and assuring that State and Federal governments administer programs and set budgets that meet everyone's needs.

Will You Help?

We encourage volunteers to call, whatever your availability, skills or interests.

Contribute what you can in time, interest, funds, political support.

Becoming a member is another way to participate. We have 6 levels of membership All contributions, including membership fees, support local services and are tax-deductible as allowed by law.

Please make checks payable to:

The Arc of Alameda County Attn: Membership Department

14700 Doolittle Dr. San Leandro, CA 94577

For more information about The Arc of Alameda County

Visit us at www.arcalameda.org

A Non-Profit Organization

Member of The Arc California * Member of The Arc US * A United Way Bay Area Organization * CARF Accredited

ADMINISTRATIVE OFFICES 14700 Doolittle Dr. San Leandro, CA 94577 Executive Offices Phone: (510) 357-3569 Human Resources and Accounting Phone: (510) 357-3569 CHILDREN’S SERVICES First Step Children’s Center Phone: (510) 582-8151 ADULT DAY SERVICES SCOPE-San Leandro Phone: (510) 394-9877 SCOPE-Union City Phone: (510) 477-0896

EMPLOYMENT SERVICES Vocational Development Center-San Leandro Phone: (510) 357-3569 Vocational Development Center-Union City Phone: (510) 477-0896 Vocational Development Center-Livermore Phone: (925) 294-8931 Community Services Phone: (510) 394-9886 ALTERNATIVE VENTURES PROGRAMS Alternative Ventures Program-Hayward Phone: (510) 582-8151 Alternative Ventures Program-Union City Phone: (510) 477-0896 Alternative Ventures Program—San Leandro Phone: (510) 357-3569

CONTENTS Offices, Services, Board of Directors and Leadership Page 1 Message From the President Page 2 Development Report Page 3 Program Information Page 4—8

Financial Report Page 9 Thank You to Members, Donors and Sponsors Page 10 Mission and Vision Statements Back cover

OFFICERS AND DIRECTORS

OFFICERS

Pastor Betty Clark Chairperson

Chaplains Without Walls

Dr. Sarah Taylor Vice Chairperson

California State University East Bay

Anthony McDaniel Secretary and Treasurer

Office Manager

DIRECTORS

Jim McGoff Family Member

Pam Purewal Family Member

Shirley Thomas Family Member

Erma Virgilio Family Member

Jennifer Dunkle Client Representative

LEADERSHIP TEAM

Ronald Luter President/Chief Executive Officer

Judy Vierra Executive Coordinator/Customer Service Manager

Cecilia Chau-Connolly Director—San Leandro Campus Director of Community Services

Renee Tuttle Program Director

First Step Children’s Center Hayward Campus

Shannon Jurich Corporate Compliance Officer

Rosie Llamado Director—Livermore Campus

Phyllis Pippins-Roberson Director —Union City Campus

Tim Hornbecker Director of Business Development

Richard Fitzmaurice Director of Public Information

Gina Longmire Director of Donor Relations

The Arc of Alameda County Offices and Services

Thank You To Our 2014-2015 Members, Donors and Event Sponsors

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Acme Awards Wanda Aldrich A.L. Lease Company, Inc Ranjit Anvani Ameriprise Financial Kay Anderson Lynn and Judy Anglin Suresh Belani Enrico and Jane Bernasconi Michael Berwick Sajni Bhambhra Big Joe Leasing and Rentals, LLC Blaisdell`s Office Products Laura Cawthon Cedric Bryant Judy Cain Richard and Janet Caputo Britta Cascio Castro Valley Women`sClub Dave Celli Phyllis Ciardo City National Bank Betty Clark Pastor Betty Clark Bruce Clayton Alette Coble-Temple Betty Conner Terry Connolly Narain Dadlani Dale Hardware Carla Dartis David and Sharon Davis Albano Decoito Dentistry 2000 and Beyond, Inc. Suresh Dharmani Stephen Dietsch Divco West Services LLC Dreyfus/Merrill Lynch Gam Dunkle Kaye Dunster Sandra Ellingsworth Ember Construction Company Patricia Emery Sarah Escowitz Joseph Farias Harold Finney St. Ingrid Fischer Richard Fitzmaurice Linda Fitamaurice Jane Folan Fremont Bank Madeline Gallardo Edward Garthwaite Keith Gilbert Go Grab Green LLC James Harrington

Jeanne Hassenzahl Susan Hawkins Heffernan Insurance Shawn Henley Carl Hoch Richard Hoedt DDS Ivan Hornbecker Tim Hornbecker Jeanette House Robert and Sydney Howard IDM Solutions Pushpa Jagtiani Raju Jagtiani Reed and Peggy James Diane Johnson Mable Jones Gregory and Shannon Jurich Karinto Krisps Harjinder Kaur Wesley and Norma Kelley Sarna Keswani Yang and Joung Kim Krishna Kirpalani Naomi Kline James Knowles Allen Lai Michael and Johanna Lai Alvin Lease Byron and Priscilla Lee Legacy Risk and Insurance Marvella Luter Ronald Luter Barbara Maizie Vineesha Malkani Kaye McCann Karen McCarthy Anthony McDaniel Jim McGoff Cloria Medina Bhavana Menghrajani Christine Miklas Jaya Kamal Mirchandani MMI Vehicle Systems, Inc. Mary Monser Kathleen Murphy Rozanne Murphy Art and Jackie Naftaly Shakun Nagdev John and Barbara Nagle Nagle Kawa Najim Sunita Nichani Gary Nishikawa Thaung Nyunt Joseph O'Meara Nancy Palmer Anthony Parker

Parbhubhai Patel Peggy Jo Gale Trust Richard and Jennifer Perrotti Norman Petersen Teresa Picchi Jan and Steve Pinney Ruth Pitpitan Pleasanton Physician Affiliates Theresa Pollard Don and Marge Potestio Price Waterhouse Coopers Patsy Price-Leyva P-ton Physician Aff II Pam Purewal Parveen Purewal Mahesh Puri Pursuant Legal Consultants Sharon Quan Ralph Raulli Al and Kay Ridley Carolyn Roe Rotary Club of Pleasanton Foundation Rolando Rufo Gregory Rusin Quintilla Shaw Tom and Debbie Sheets Arline Signorella Dan and Bonnie Sill Patti Simon Holly Singh Rocio Smith Steven Steward Nancy Strange Sherri Strange John Sullivan Janet Tanaka Joan Taugher Sarah Taylor Kishan Tejwani Shirley Thomas Brendan Timmer Finna Tsang TSM Larry and Qwen Ulibarri Joyne Van Scyoc Kim Venezia Vern Waskom Company Kimberly Vierra Erma Virgilio B K Wadhiwani Elizabeth Wilcox Kimberly Winston Carol Withers Sol and Pauline Witriol Workbench Hardware Nancy Yamada

Financial report for 2015-2016

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Our independent audit for 2015-2016 confirmed that we are managing the agency’s resources with accountability and transparency. We ended the year with a negative margin of $274,113 largely in part to decreases in revenue and the pending sale of the Union City facility.

Dear Friends People with intellectual and developmental disabilities and their families founded The Arc to create opportunities and make their voices heard. Over 60 years later, The Arc of Alameda County continues as more people trust the knowledge and experience of Advocates at The Arc for information and assistance, personal advocacy, and education. Working together, we also carry on our longstanding commitment to public policy changes that impact people with disabilities. In 2016, over 400 people were supported by The Arc of Alameda County with 94% of survey respondents reporting that the quality of service they received met or exceeded their expectations. While working alongside people to address issues that include isolation, healthcare, housing, employment, safety, and access to services, our Board of Directors invested in the sustainability of our mission by advancing the factors that make The Arc such an effective organization. In addition, The Arc of Alameda took advantage of a partnership with the Arc of the United States and the Centers for Disease Control to take a giant step in improving the health of our clients. We received a $40,000.00 grant to hire nurses and support staff to conduct health assessments for our consumers. The outcomes were staggering and indicated that a great deal of attention must be given to the daily routine care of our consumers. Follow ups to the assessment will be conducted this year. The experience and knowledge to serve people of all cultures and in all communities – the capability to serve people throughout their lifespan – the collaboration with chapters of The Arc across California and the nation to promote and protect human rights and full inclusion. Our work is made possible through the generosity of members, volunteers, donors, and partners. We thank you for all you do for the individuals and families who rely on programs and services available through The Arc. Please join us to reach more people with disabilities and their families in 2017 and beyond.

Sincerely,

Ronald Luter President/Chief Executive Officer

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Message from the President

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Development Department Report

I n addition to our special events and fundraising activities, community organizing found its place on our agenda throughout 2015-16. It all had to do with State funding of services for people with intellectual and

developmental disabilities. In addition to various rallies that staff and clients from The Arc participated in this year was a silent vigil that was held in the lobby of the State building in downtown Oakland in support of Arc Contra Costa’s Lynn Center that was being forced to close after 30 years due to funding shortfalls.

Special Event Highlights: Holiday Direct Mail Appeal The holiday letter appealing to members and others for support generated $11,830. Bogey Bash The Arc returned to Castlewood Country Club in Pleasanton for Bogey Bash 7. Development Officer Gina Longmire took control of the event after being a volunteer the year before. She had something going on at each hole; either a game, food or a beverage. In addition, anyone getting a hole in one could have won a new Honda Accord or $25,000. No one did. The event generated well over $35,000 in revenue with a net of $14,000. Awards Banquet The Annual Awards Banquet returned to Oakland’s Jack London Square in 2016. For the first year in – well no one really knows, say 20 years – Dick Fitzmaurice was not on hand to MC the event. Dick was acting in his role as President of The Arc of California and was in Sacramento presiding over a Board of Directors meeting. Gina Longmire and Tim Hornbecker shared MC duties before a crowd of some 160 clients family members and business leaders. The event had a new feature this year, when all the plaques had been handed out, everyone ran to the casino that we set up. Arc of Alameda County Board President Pastor Betty Clark had a great time at the craps tables. Client Ron Orozco looked pretty comfortable at the poker table. Bowl-a-thon The Bowl-a-thon got a bit of a facelift in 2016. After years as an event held around Halloween we moved it to March (Developmental Disabilities Awareness month) and from Fremont to Castro Village Bowl in Castro Valley. Clients in the Hayward and Tri Valley programs had an easier time getting to the bowling center and their attendance was up a bit. Justin Davis, a client in San Leandro and his family won top honors in the bowling tournament. Website We went live with a new, more flexible website in 2015 and even started a blog. Check us out at www.arcalameda.org, if you haven’t already. The basic template for the site comes from The Arc of the United States. It uses the WordPress platform so it’s easy for non-tekkies to update information. We have even learned how to create forms to enable supporters to sign-up to attend various events. “There was a bit of a learning curve,” said Director of Public Information, Richard Fitzmaurice, “but it was pretty quick and now we’re creating them with ease.” Being part of the development team, Fitzmaurice, also is quick to point out that donating on-line is also very easy with the new website.

Vocational Development Program (VDC)

T he Vocational Development Programs provide training and supportive work services to adults with Intellectual and developmental disabilities at three base centers located in San Leandro, Union City and

Livermore. The Livermore VDC had a total enrollment in the Vocational Center of 27 clients. Attendance in program averaged out at 93% this fiscal year. Participation in paid work averaged out to 14.0% over the fiscal year with the highest percentage achieved in the 1st and 4th quarters at 15.0% and the lowest in the 3rd quarter at 14.0%. Contract work continues to be very slow with few work opportunities after two of our largest customers were bought out by others. During the last two quarters of last fiscal year, we were able to train several persons to work in our two community based-carwashes as substitutes for when regularly assigned workers are absent for any reason. This has provided continued coverage during sick or vacation times taken by the regular workers at each site. This cross-training and substituting continues to work well for the consistency, accurateness and promptness of job completion for our production customers as well. The San Leandro VDC program had 47 clients at the end of the fiscal year with two floor supervisors and one Habilitation Coordinator on Campus. The Center continues to have steady contract work for all clients according to their capabilities. The contract work helps to boost both the client’s work participation and their attendance in program. The Arc started a clothing donation project with Thrift Supply Management Company and a large clothing donation drop-off bin was placed in the San Leandro Campus parking lot. Once a week 3 clients from the VDC are in charge of gathering all donations, sorting and packing them under the direction of a supervisor. There was a discussion with TSM for the clients to transition into a group placement working at their new warehouse in San Leandro when there was enough daily work. Unfortunately, it did not pan out. However, clients were asked to work for couple of days at the warehouse as an off-site job. The Union City VDC Program maintained an average enrollment of 44 clients for this fiscal year. During this

period approximately 10% of clients participated in paid work and 5 clients are employed receiving minimum wages. The VDC average attendance was 89% during this period. Referrals, intakes and tours were ongoing, but minimal due to The Arc’s announcement to officially close the Vocational Development Center by the end of this coming fiscal year. The Arc

of Alameda County’s contract with the City of Union City Public Works Departments to provide graffiti abatement with 3 clients and a supervisor remains stable and ongoing. The paid work for all will remain in effect after the closure of

the VDC, securing their paid employment. The Arc’s clothing recycling project maintained its goals of hiring 3 clients to collect items and sort donations on site. The crew travels to and from the Union City, Fremont, and Newark communities

to retrieve gently worn clothing and small household items. The volume in contract work has slowed in anticipation of the closing of the VDC as work is being diverted to the San Leandro facility. This has resulted into substantial client down time.

Clients from all the VDC’s participated in local and state rallies and marches to allow their voices to be heard in the fight to avoid additional cuts by government from programs, medical and other special and individualized

services that effect our populations’ growth and survival.

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LifeLinks Golf Program

T he LifeLinks Program at The Arc of Alameda County introduces people with intellectual and developmental disabilities to the

game of golf. With guidance from PGA professionals, volunteers provide participants with basic instruction on swing mechanics, chipping and putting. Over time, clients also learn the other fundamentals of golf: honesty, etiquette, sportsmanship, persistence and responsibility. This year’s annual Community Challenge was held in March to celebrate National Developmental Disabilities Month and this year the golf team from the Livermore facility joined the team from San Leandro at Monarch Bay Golf Course for a round of golf. Thank you to Fremont Bank for sponsoring this event again this year.

Donation Recycling Program

T he recycling program continues to grow but more slowly than we had hoped. The problem is hiring and retaining drivers to pilot the vans used to take clients out to pick up the donated items. They start at

minimum wage and often before we can train them, they have been offered a job that pays more. Even though our

budget is tight we increased the pay anyway but apparently not enough because the problem persists. Even so, clients receive minimum wage and are doing a great job sorting the collected material and getting it prepared to send to our wholesaler. We rely on our donation bins located at churches, a school and our campuses to get donated

clothing. Also, two other non-profits, Davis Street Center and Love Never Fails, donate their used clothing to us. To date, the recycling program has been responsible for diverting over 35 tons of clothing and household items from the landfill.

Community Service Program

T he Community Services Program maintains its one (1) group placement site at the Oakland Museum of California where there

are three (3) clients and a supervisor assisting the museum gardener. The program still does not have a Job Developer due to budget and funding and only one Job Coordinator at this time who is serving 28 Individual Placements. The San Leandro Vocational Development Center had a client transfer in April to perform janitorial duties at Monarch Bay Golf Course in San Leandro. The Community Service Program remains in maintenance mode and is unable to accept any new referral's from Regional Center at this time. The one bright light is that The Arc received notice from the Department of Rehabilitation that there will be a rate increase for both Supported Employment Programs that will be effective July 1, 2016.

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First Step Children’s Program

F irst Step has been providing services to children with special needs in the East Bay area for thirty years. Our center supports children by

introducing them to new experiences and socialization opportunities. We provide learning experiences for children 2yrs. through kindergarten who have a variety of learning, physical and developmental disabilities. Often, special needs children are excluded from doing every day activities which most typical developing children have mastered. First Step has a supportive environment in which children feel respected and worthy. Each child is encouraged to hone the skills they have and move to the next developmental skill. Staff observe the daily activities of children using the desired results developmental profile every six months to monitor each child’s growth in five domains. After which time the teacher has a parent conference to talk about their child’s needs and strengths and what we can do to help them learn, as well as what parent’s can do to help their child learn and grow at home. They use an emergent literacy curriculum. “Read it Once Again”. The curriculum supports IEP goals and coordinates with classroom activities based on the children's’ needs. “Read it Once Again, promotes early literacy by introducing young children to familiar children’s literature. It helps create an atmosphere combining literacy with fun and an appropriate language-rich environment. Stories such “The Very Hungry Caterpillar”, “Silly Sally” and” Brown Bear, Brown Bear”.

We believe that young children learn best by doing. Learning is not just repeating what someone else says, but requires active thinking and problem solving through venues of exploring and experimenting. First Step is a program where young children can explore their environment and follow their interest and learn through play. The Teacher’s primary role in the learning process is to interact with children to help them move towards their next level. Staff works in partnership with the children focusing on the strengths rather than the area of need. Adults support interactions between children and help the child build appropriate socialization skills.

Our program staff feels it’s important to provide quality care to children that work within the family’s principals and values. Not only are the child’s developmental needs considered, but also the cultural, linguistic, and family dynamics. We care what parents want for their children and we understand working in partnership with families is beneficial for all! Wish List for First Step: To have our classroom floors cleaned and waxed To have the classroom blinds cleaned or replaced A new water table Digital camera for child observations

Adult Life Skills Program

T he Arc’s Adult Life Skills Program also known as SCOPE (Supported Community Options Project of the East Bay) is committed to serving persons with developmental disabilities to assure that each individual is

given the opportunity to experience and participate as a valued member of the local community. Their approach is centered around four basic aspects of daily life: Domestic tasks: Recreation/Leisure activities; Community access; and Vocational activities. Within these domains our consumers concentrate on their skills of mobility, self-care, communication socialization, eating and intrinsic skills that pertain to each environment. San Leandro Scope started with 35 clients enrolled at the beginning of the fiscal year and ended the year with 34. Staff continue to do their daily client input onto the on-line Case Management System by Therap while clients arrive to the program excited and eager to learn and participate in activities, including art, basketball, music and cooking classes. Some community outings included a day trip to the Lake Merritt Wild Life Sanctuary in Oakland, bowling at the Manor Bowling Center, a visit to the Ed Roberts Campus in Berkeley to participate in a rally and a visit to the Hayward’s Art Council Art Gallery to see the display of artworks created by some of The Arc clients from various programs within the agency. We had a special appearance by Gary Payton, former NBA-Hall of Famer to our campus. He signed autographs, posed with staff and clients for pictures. He was impressed with how well our clients played when he watched them show off their hoop skills. This was the biggest highlight for our clients as some were overcome with joy to have a chance to meet their idol in person, chat and play ball together. Sulphur Creek Nature Center Outreach Program set up a nature show at our program for all clients in January. They came with a hamster, a snake, a dove and an owl to show and talk to our clients about. The Union City Scope Program provided quality services to an average of 35 to 40 Adults this fiscal year from the youngest age of 25 to the oldest of 71. All participants receiving services indicated excellent and or very satisfied with the services received from Scope program according to surveys received.

Scope participants volunteered in the Arc Donation Pickup Program in the local community weekly, volunteered bi-weekly to deliver meals on wheels to senior citizens, and planted and cultivated a garden. Clients continued to participate in the health and wellness challenge by making healthy choices and giving up sodas, etc. and drinking more water. Several Scope clients were also apart of a 2 week viewing with a meet and greet at the “Works of Arc” to showcase their paintings, and drawings with oils at The Foothill Art Gallery in Hayward. Scope clients and staff continued their inclusion and participation in the rallies across California in support of all events that affected programs and their families.

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Alternative Ventures Program (AVP)

T he Alternative Ventures Program is a functional life skills building program. Instructional components are both program and community based. The activities are person-centered and focused. Activities can include

volunteer work; physical fitness; trips to the community; computer building skills, arts and crafts; cultural awareness and diversity events with occasional paid work for those that want to work. The Arc has three programs located in the Hayward, San Leandro and Union City campuses. The Hayward AVP Program is licensed for 105 ambulatory and 15 non-ambulatory clients. They try to be consistent with a cap of 80 clients. They averaged 66% capacity. Hayward started with 78 clients at the beginning of the fiscal year and closed with 79. Their attendance in program ranges from 89% to 92.3% with an average of 91.3%. For the year they averaged 91%. At the beginning of the year clients passing ISP Goals was at 73% and closed at 95% in the last quarter. Our average for the year 86.25%. Last year our average was 70.5%. The Hayward AVP group established themselves at the volunteer site “Hope for Heart”. Here they help load cars and break-down cardboard and sometimes help with the sorting of the produce. About 75% of the Hayward clients participate in a health and wellness routine with exercise classes, walks and working out with exercise equipment. Some of the exciting outings this year were to the Lawrence Hall of Science, Oakland Zoo, Lighthouse for the Blind and a special event that was held in San Francisco for Special Olympics. The San Leandro AVP Program started the fiscal year with 52 clients and ended with 54 attending program. All instructors and clients continue to rotate taking turns on all paid job and volunteer opportunities which includes grounds cleaning at the San Leandro Marina, delivering meals through Meals on Wheels and helping to serve lunch at the Fargo Senior Center in San Leandro. Eighteen clients from the San Leandro AVP program continued to participate in the LifeLinks Golf Program. We had our 4th Annual Community Challenge Client Golf Tournament in March in celebration of National Developmental Disabilities Month at Monarch Bay Golf. It was a fun day for all. Other activities included a visit from former NBA star Gary Payton and a visit from Sulphur Creek Nature Center. The Union City AVP Program maintained an average enrollment of 19 clients for the fiscal year and maintain 90% of ISP goals and an average attendance of 91%. Clients participated daily in the (SNAP Curriculum) training that includes, instructional outings, transportation/travel-training, social & life skills, social recreational/leisure skills, physical fitness/stamina, shopping, the arts, daily living skills, vocational, legislative etc. & experience in volunteering. The AVP group participated in the donation recycling program by going out weekly and picking up donations from Cesar Chavez Middle School.

One of the biggest highlights of the year for both the Hayward and San Leandro Campuses was the partnership between The Arc and California State University East Bay’s internship program. Interns from the school helped out at both the Hayward and San Leandro campuses working with clients and participating in their daily activities. Additionally staff and clients from all AVP programs participated in rallies held in Sacramento and other locations in Northern California to protest wage cuts to staff and funding cuts for clients.

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