UC Care software presentation

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Activeo : Cisco partnership

• Many IP Telephony deployment around the world were performed by Activeo

• This experience being validated by Cisco Advanced Unified Communication certification allows us to understand the issues and constraints associated with the implementation of a centralized telephony solution

• UC Care aims to address these constraints by offering a dedicated solution to a Cisco environment

Deployment contexts

• Cisco communication solutions are sophisticated and centralized• Usual technical and operational problematic in order to conciliate

homogenization between security, reactivity and delegation.• Administration

• sharing between the telephone system and the information system are increasingly essential

• Synchronization with Information Systems are becoming necessary to avoid data duplication

• IS integration

• Cisco CUCM solution allows development of advanced features• Additional features

UC Care functions

• Simplified configuration interface• Controlled delegation for operators to increase productivity• Independent management by site or service

• Operation Interface

• Bidirectional synchronization with corporate LDAP• More Integration in IS architecture

• Synchronization Mechanisms

• User preferences management• Multiple phone directory access• Display of external caller’s name• Filtering feature

• Advanced user features

Essential tool for Cisco Unified communication system

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Users

Telephony Operators

Telephony Administrators

Information System Manager

FeaturesAdministration

Customizable management interface

• Easy to use multilingual operating interface

• Operating tasks monitoring and reporting

Features Admin customization

• System split in Entities– A site on a multisite organization– A Service inside a Site– The floor of a building– A company inside a corporate …

• Each entity may keep its own autonomy in telephony management

• Telephony Operator :– Able to manage one or more entities– May access full or part of available features, such as:

• IT Helpdesk with access to password reset only• Site Manager with full rights on his own site

FeaturesExample : Multisite Company

FunctionalitiesAdministration

• Phones/Mobility Profiles Management• - Create/Change/Delete• - Internal/External number association• - Available numbers management

• User attributes management• - 80 standard attributes and 20 customizable• - Voicemail and unified messaging management

• Advanced Telephony Services Management• - Hunt Groups and Call Pickup Group management• - Multiple phone directories• - Executive / Assistant multiple filtering management

Operating interfacePhone / Device Profile management

Phone configuration

Line settings

Operating interfaceAvailability of lines

Available Number

Number assigned to an IP Phone

Hunt Group

External number associated

Operating interfacePhone Directories

• Configure multiple Phone Directories– From UC Care Users Database and/or external

sources

• Directory access rights definition– Enriched Company’s global directory and/or

partitioned by subsidiary, service, …– Specific directories for specific business needs

• Site independent Phone directory definition and access rights.

Operating interfaceMonitoring and Provisioning

• Configuration monitoring and troubleshooting– Operator doings logging– Information about Phone and Device Profile status– Basic action on Phone and Device Profile

• Provisioning feature– Massive Users, Phones and Voicemail upload– Deployment assistant feature

Operating interfaceOperation logging

• All Operators and users actions are logged

Date of modification

user

Type of modification

Operating interfaceTroubleshooting

• Information on phones and mobility profiles– Connected Yes/No– Phone’s name on which mobility profile is connected

• Action on phones and mobility profile– Mobility profile login/logout– Phones reset/restart

Operating InterfaceProvisioning feature

• Upload of UC Care configuration objects via Ms Excel File

• From an unique MS Excel File : – Create Users– Create Phones , Device Profiles, Lines– Associate User to Phones and/or device Profile– Create Voicemails

Operating InterfaceProvisioning feature

• Phone easy deployment function to:– Assign final configuration to auto-registered phones,– Accessible either from

• an XML service• an IVR application

• Access to essential functions for the configuration of their telephone services from the PC or directly from the phone– Manage forwards, speed dials and supervision buttons– Phone lock

User FeaturesUser SelfCare (CareUser)

User FeaturesPhone Directories

Click To call

Click To Mail

Selecting directoryVirtual Keyboard for Touch

screenSearch criteria Results display

User FeaturesExchange contacts

• Users are able to access to their own Exchange contacts directly by Phone in a dedicated directory

• Support for Exchange versions 2003, 2007 and 2010• Contacts are accessed directly on the Exchange server

– Authentication through admin proxy account or user by user

User FeaturesExternal Callers name presentation

• External Callers Name presentation

• Information is kept even in the Phone calls history

User FeaturesManager / Assistant filtering

• Executive / Assistant filtering module– Enable/disable filtering from IP Phones

– Specific cases management :• 1 Executive 1 Assistant• 1 Executive N Assistants• N Executives 1 Assistant• N Executives N Assistants

User FeaturesExecutive / Assistant filtering

Executive Assistant

Synchronization mechanismsMerging IT and Telephony users

• Obtain user information from client IS (LDAP, files…)

• Consolidate user’s information in UC Care Database

• Propagate consolidated user data to other telephony and IS components

UC CareAnnuaire

LDAP

IT integrationMerging IT and Telephony users

• Several synchronization UC Care mechanisms allow from CUCM telephony ID to :Acquire user data from customer IS (LDAP, files…)Consolidate all users data in UC Care DatabasePropagate these data to other telephony and IS components

CUCM UC Care

Native user Synchronisation of CUCM (8 basic fields)

UC Care Users synchronisation

Enrichment of UC Care user Database

Update LDAP Directory

Import Contact

Directories

Annuaire LDAP

Export to PO / PC, Taxation

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ArchitectureSchema

ArchitectureCompatibility Matrix

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