ovum trends to watch 2014: enterprise collaboration and the workplace of the future
DESCRIPTION
Ovum's outlook for enterprise collaboration in 2014. This presentation was first delivered at an EE's Customer Forum, Emirates Stadium, London, on 5th November.TRANSCRIPT
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The Workplace of the FutureTrends to Watch 2014
Richard Edwards, Principal Analyst, Ovum IT.
@redwards | [email protected]
EE Business Customer ForumEmirates Stadium, London, 5th November 2013
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Ovum Enterprise IT: 2014 Trends to Watch
Industry Technologies
Insurance
Telecoms IT
Upstream Oil & Gas
Life Sciences Technology
Healthcare
Retail Banking
Education
Government Technology
Financial markets Technology
Utilities
Sports Technology
IT Services
CRM Outsourcing
Cloud Services
Bundled Outsourcing
The Enterprise Data Center
UK IT Services
Social Media Outsourcing
Enterprise Software
Big Data
Business Process Management
Customer Relationship Management
Enterprise Content Management
Cloud Computing
Security
Data Center Technology
Software Development & Lifecycle Management
Integration
IT Service Management
Business Intelligence
Consumer IT & Integrated Media
Enterprise Mobility
Enterprise Collaboration
Digital Marketing & Connected Consumer Technology
Media & Broadcast Technology Services
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Ovum Telecoms: 2014 Trends to Watch
Datacenter
Components
TV and Video
Social Messaging
Mobile Commerce
Devices & Platforms
Enterprise Telecoms
Customer Experience and Interaction
Network Infrastructure
Regulation
Telco Operations
Wholesale
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Catalyst:Driving productivity of the connected employee
Every enterprise employee is first and foremost a consumer, so the impact of consumer information and communications technologies will affect even more businesses and institutions as the workforce engages through devices and apps in 2014.
New and novel devices will continue to meld with clever and sophisticated apps in ways that business and IT leaders have not yet been able to imagine.
When combined with new web services and experimental external data sources, the resulting IT cocktail will have unpredictable and potentially disruptive market effects.
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Key messages:
The relationship between employee, IT department, and technology/services providers generates both contention and opportunity.
Employees are clamoring for next-generation collaboration solutions that embrace human-centered design and do a better job of meeting their particular needs.
Enterprise social networking products are evolving rapidly beyond the activity stream as vendors seek to differentiate their products in a crowded market.
File sync and share solutions reshape collaborative activities by making documents and application data securely available and actionable on any device.
Microsoft is attempting to find its stride as it transitions from software and services to a devices and services company: Microsoft 3.0.
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The Ovum View:
Employee frustration and operational latency are increasing as the workforce tries to do today’s job with yesterday’s tools.
As a result, empowered employees are self-selecting applications on their own devices and using cloud services to get the job done.
Experienced CIOs have seen this occur once before when the PC displaced the green screen, and they are now ready to manage the transition once more: from siloed to social; programs to apps; and on-premise to cloud.
Continued growth in the use of employee-owned devices and self-selected applications is changing the face of end-user computing, and nowhere else is this more evident than in the enterprise collaboration market.
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Source: Wikimedia
Herbert Marshall McLuhan (1911 –1980)A Canadian philosopher of communication theory.
We shape our tools, and thereafter our tools shape us.
Our Age of Anxiety is, in great part, the result of trying to do today’s jobs with
yesterday’s tools.
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EMPLOYEES CLAMOR FOR NEXT-GENERATION COLLABORATION SOLUTIONS
Email is considered a blunt instrument when fast-paced, multiparty collaboration is required.
Enterprise collaboration vendors switch to a "mobile first" strategy.
4G networks, generous mobile data plans, and affordable roaming tariffs change the way people work.
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RAPIDLY EVOLVING ENTERPRISE SOCIAL NETWORKING PRODUCTS
Enterprise social networking solutions provide a real alternative to “doing business by email”.
The enterprise social network provides a platform from which organizations can address the human-centered needs of employees.
Enterprise social networking is a feature of connected business processes and enterprise applications.
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FILE SYNC AND SHARE SOLUTIONS ARE RESHAPING COLLABORATIVE ACTIVITIES
Vendors find new ways to differentiate their products and services
Content collaboration platforms partner with enterprise social networking solutions
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MICROSOFT IS ATTEMPTING TO FIND ITS STRIDE
Windows XP "end-of-life" gives a moderate kick to PC upgrades and Windows 8 adoption.
The reach and range of Office 365 is extended by mobile and social.
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Technology Influence and Transition
Employee-driven
Vendor-driven
Employer-driven
Consumerization of IT
Vendor product push
Industry solution pull
Employee
Vendor/SupplierEmployer
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Recommendations for enterprises
Update the tools used by employees to reshape the business
Focus on managing employee and management attitudes to change.
Start thinking beyond linear, incremental change.
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