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Pamela M. Kemp

3104 Southpoint Dr.Clarksville, TN 37043

(931) 233-9690pam@pamelakemp.net

Professional website http://pamelakemp.net

Summary Senior Select Account Customer Service Professional who specializedin printing paper and plastics. Handled top 60 accounts in Cleveland andPittsburgh. Improved sales in Pittsburgh and Cleveland areas. Coached co-workers and new employees which improved their productivity. Strengthsinclude problem solving, communications, coaching, serving customers,prioritizing, and on-time task completion. Have successfully progressedupwards in Customer Service, and am interested in attaining a leadershiprole.

Professional

Experience

2006 - 2006 Piedmont Plastics

Inside Sales

Columbus, Ohio

Improved monthly sales.

Brought in two major accounts increasing sales over $50,000 permonth.

Advised customers of promotions for each month resulting in increasedsales.

Negotiated pricing from vendor to customer leading to higher grossprofits.

Advised customers on which plastic best fit their application.

Followed up with customers on orders and quotes resulting in customerloyalty and increased sales.

2004 - 2006 Unisource Worldwide

1988 - 2000

Select Account Customer Service Professional/Inside Sales

Columbus, Ohio 2004 - 2006

Managed top 60 Cleveland and Pittsburgh accounts. Improved monthly sales:

-Year 1 from $500,000 to $800,000 (60%)

-Year 2 from $800,000 to $1.4 million (75%)

Received 1,100 calls per month, which was the highest in the call

center, resulting in increased sales. Purchased stock to ship directly to customers from vendors, providing

customers with on-time deliveries. Located sources and purchased stock for international shipments; this,

also, contributed to increased sales. Negotiated pricing from vendors to customers, leading to improvements

in competitive edge. Selected to create training program that was designed to improve

productivity.

mailto:pam@pamelakemp.nethttp://pamelakemp.net/mailto:pam@pamelakemp.nethttp://pamelakemp.net/

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Senior Customer Service Professional

Gahanna, Ohio 1995 - 2000

Placed regular and mill-direct orders, serviced inquiries and provideddetailed customers service. Coached new employees in policies, procedures, product and systems,

which improved their productivity and contributed to increased sales. Specialized in the Cleveland and Pittsburgh areas, but covered all 9

areas in the Midwest Region as needed. Supervised team in Team Leaders absence.

Customer Service/Inside Sales

Pittsburgh Pennsylvania 1988 - 1995

Handled phone contact with old, new, and prospective customersproviding order entry, inquiries, pricing, credits and answers to manychallenges.

Located sources and purchased large volumes of paper.

Assisted in billing, shipping, outside sales and scheduling freight carrier

deliveries.

2000 - 2004 Xpedx, Pittsburgh Pennsylvania

Senior Customer Service Representative

Located sources and purchased paper to ship from the vendor to thecustomer. Received recognition for the highest call volume and gross profit

(GP) of the Fine Paper Sales Team. Provided a consistently high level of customer service to all internal

and external customers. Results were increased sales.

Education

Coastal Carolina University/University of South Carolina

Conway, South Carolina

Bachelor of Science/Business Administration

Training and

Certification

International PaperPaper Knowledge certified.

National Paper Trade Association and ISO9002 certified.

Participated in numerous courses for Unisource and Xpedx