passenger information system
TRANSCRIPT
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12/2/13 Passenger information system - Wikipedia, the free encyclopedia
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Bilingual real-time information is provided
on ever y platform in the MTR passenger
railway system in Hong Kong
Passenger information systemFrom Wikipedia, the free encyclopedia
A passenger information [display] system (PIS or PIDS) is an electronic information system which provides
real-time passenger information. It may include both predictions about arrival and departure times, as well as
information about the nature and causes of disruptions. It may be used both physically within a transportation hub
and remotely using a web browser or mobile device.
Contents
1 Systems
1.1 Channels
1.2 Information
2 Examples of passenger information
2.1 Passenger information systems in France
2.2 Passenger information systems in Germany2.3 Passenger information systems in the UK
2.4 Passenger information systems in the US
3 See also
4 R eferences
5 External links
Systems
Current operational information on service running is collected from
automatic vehicle location systems and from control systems,
including incident capture systems. This information can be
compared by computers with the published service timetable to
generate a prediction of how services will run in the next few
minutes to hours.
This may be informed by additional information: for instance, bus
services will be affected by congestion on the road network, while
all services may be affected by adverse weather conditions.
The capital and revenue costs for traveller information systems can be calculated with reasonable accuracy.
However, the derivation of tangible financial benefits is far more difficult to establish and as a consequence, there i
very little research. This directs the business model for information systems towards the "softer" merits such as
traveller confidence etc. It is worth noting that there must be an actual value as individuals are willing to pay for
systems that give them access to real time data relating to their journey. The difficulty is establishing what this is for
each individual person and perhaps each individual piece of roadside hardware.
Channels
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LED information display at Joanic station
on the Barcelona Metro. These LED
displays count down to the last second the
time needed for a train to arrive at a station
LCD information display used on the
Kaohsiung MRT
Dual screen ceiling mounted passenger
destination information board used in
CityRail-Sydney, Australia's train network
Information may be delivered via any electronic media, including:
telephone (either a manned bureau service or an automated
answering system)
touch screen kiosks for self-service (e.g. in customer offices)
Internet through a website
PDA or mobile phone (typically using SMS or WAP)
LED displays and screens inside stations
Additional considerations include:
How the system will present information for disabled
travellers
Whether the system will be able to provide information in
multiple languages
Information
The information provided by a passenger information system
depends on its location, and the technical scope (e.g. how big the
display screen is)
At a station or stop, it is normal to provide up to date predictions of:
Which service is operated by the next vehicle to arrive,
including its route and destination?
When this vehicle will arrive?
How closely it is running to timetable?
Similar information for the following few services.
General advice on current travel disruptions that may be
useful to the passenger in understanding the implications for
their travel plans.
On a vehicle, it is normal to provide up to date predictions of:
What is the next station or stop?
When it will arrive?
How closely it is running to timetable?
Advice on connecting services.
Personalised channels (web, mobile device, or kiosk) will normally
be set up to mimic the view from a station or stop but may in
addition be linked to journey planners. Using such systems a
passenger may (re)plan his/her journey to take into account current
circumstances (such as cancelled services or excessive delays).
Examples of passenger information
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Vertical standing passenger destination
information board used in CityRail-Sydney
Australia's train network
single vertical screen
ceiling mounted
passenger destination
information board used in
CityRail-Sydney,
Australia's train network
Information display in a shelter at a
bus stop in downtown Portland,
Oregon
Passenger information systems in France
In Paris, France, SIEL indicator systems (abbreviated from Système d’information en ligne) are installed in the
RER, the Paris Métro and on 250 bus routes on the RATP bus
system.
On the RER, there are 2 types of indicators used, the first
generation model which only indicates the termini of trains stopping
at a station through the use of square lights located beside the words
bearing the name of a terminus, and the second generation model
which includes an LED display above the square lights indicating the
terminus and train service. These displays are only used on the RER
line A, RER line B and at Gare de Châtelet – Les Halles station on
RER line D, and can be inaccurate at times due to the lack of
communication between SNCF and RATP, the two operators of
the RER.
On the Paris Métro, there are two types of information display
systems; the LED numerical display installed in all Métro lines(except line 14), in use since 1997, and the television display installed on all stations
on line 14. These displays show the time needed for a train (and the subsequent train
after it) to reach a particular station.
On the bus network in Paris, monochrome LCD displays have been used since 1996
to indicate the time needed for a bus on a bus route to arrive at a bus stop, after a
two-year trial period on a few bus routes.
1st generation termini
indicator on the RER line
A
2nd generation termini
indicator on the RER line
B
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LED indicator on the
Paris Métro
A variant of the Métro's
LED indicator used on
Paris Métro Line 13
utilizing a lighted arrow
indicating the terminus of
the next train
TV screen used on Paris
Métro Line 14
LCD display used on
Paris's bus system
Passenger information systems in Germany
Deutsche Bahn AG offers a Travel Information System (RIS). This shows current train times compared to the
published timetable, as well as known delays and expected arrival and departure times of the trains.
This information is made available to the train conductor (via SMS) as well as to the passenger via loudspeaker in
the train station or schedule boards on the internet (http://www.bahn.de/ris ). The VRR
(http://www.vrr.de/de/fahrplanauskunft/index.html ) and VRS
(http://195.14.241.6/ass/client/vrs/fahrplanauskunft.html) transportation schedule information systems also process
RIS data.
The data can also be queried in real-time via mobile terminal devices like PDAs, and mobile phones over WAP ani-mode.
WAP: http://wap.bahn.de/bin/mobil/bhftafel.exe/dow ?
imode: http://wap.bahn.de/bin/mobil/bhftafel.exe/doi ?
PDA: http://reiseauskunft.bahn.de/bin/bhftafel.exe/dn?L=ua_pda&
Passenger information systems in the UK
National rail stations are equipped with visual platform displays which indicate the next service or services from th
platform. Audio announcements are made to confirm these. Additionally, concourses and ticket offices have largescreen displays which show all of the services available at the station for the next hour or more, and (at major
stations) the full route of the service and any restrictions applicable (e.g. ticket types, catering services, bicycle
carriage). It should be noted that many smaller and less well-used railway stations do not have such systems, but
rather have Passenger Help Points which connect the user by telephone to a control room by pushing an
"Information" button.
This information is available online at http://www.nationalrail.co.uk/ and on mobile devices.
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Washington Metro
PIDS
Most London Underground stations have “Countdown” displays on each platform. These are simpler than the
national rail displays as in most cases each platform serves only a single line and there are fewer variations in
carriage restrictions and destinations served. Audio announcements are also made regularly.
Buses are operated by local operating companies but in close partnership with local authorities. Local authorities,
and some transport operators, provide electronic versions of the bus timetables to the Traveline
(http://www.traveline.info:) information service which covers all public transport modes, and from there to other
information services such as and Transport Direct (http://www.transportdirect.info:) , and Google Transit
(http://www.google.com/transit) [citation needed ]
The deployment of real-time bus information systems is a gradual process which currently extents to around half of
the national fleet and a high proportion of town-centre stops, but relatively few suburban and rural stops.
The first sight of these system was in Brighton and Hove, where the council developed them and they were such a
success that the UK government gave councils money to invest in this technology. Brighton and Hove operate the
best information real time and they are viewable from a long distance - not just in the shelter where most operate
from.
The Traveline NextBuses (http://www.traveline.info/nextbuses.htm) information service provides the nextdepartures from any bus stop in the UK, and some trams as well. This information is real-time where the real-time
feed has been connected in, otherwise the scheduled times are given. The convention is to show real-time
information as (in x mins) and scheduled information as a time (xx.xx).
A variety of electric services are available through SMS which cover large parts of the UK’s public transport
network, and many web sites provide access to information from bus or train real-time systems. Most of this is
single-mode.
The Government-sponsored Transport Direct project provides journey planning across all transport modes
(including private car) and is increasingly linked to real-time information systems.
Audio announcement (on or off bus) is relatively rare, although London and some metropolitan areas have recently
seen significant increases.
Passenger information systems in the US
Real time passenger information was brought to riders in the US by NextBus corporation, a small startup, in 1999
The first systems were installed in Emeryville, California, and later in San Francisco, California. As of 2012 both
initial systems are still in operation.
The Washington Metro installed a PIDS in all of its stations in 2000. The system providesreal-time information on next train arrivals, delayed trains, emergency announcements, and
related information.[1] WMATA also provides current train and related information to
customers with conventional web browsers, as well as users of smartphones and other
mobile devices.[2]
In 2010, Metro began sharing its PIDS data with outside software developers, for use in
creating additional real-time applications for mobile devices. Free apps are available to
the public on major mobile device software platforms (iPhone/iPad, Android, Windows
Phone, Palm).[3][4] WMATA also began providing real-time train information by phone in 2010. [5]
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Amtrak has deployed PIDS throughout the NE corridor. Boston MBTA and MBCR have also deployed PIDS.
As of 2010 PIDS are being deployed with unified messaging, which can include information streamed to mobile
devices, phones and translated directly to voice announcements. Text to Speech products have been designed to
convert PIDS data to speech in a choice of over 20 languages.
See also
Passenger information
Dynamic Passenger Information (DPI)
Real Time Information Group
CE N Transmodel, IFOPT and SIRI: technical specifications and standards
IEEE Intelligent Transportation Systems Society
References
1. ^ Washington Metropolitan Area Transit Authority (WMATA) (2004-03-26). "Metro offers enhancements for the
passenger information display monitors." (http://www.wmata.com/about_metro/news/PressReleaseDetail.cfm?
ReleaseID=3000) News release.
2. ^ WMATA. "Mobile Services." (http://www.wmata.com/rider_tools/mobile_services.cfm) Accessed 2012-11-19
3. ^ WMATA (2010-08-06). "Metro invites software developers to discuss new transit data feed."
(htt p://www.wmata.com/about_metro/news/PressReleaseDetail.cfm?ReleaseID=4600) News release.
4. ^ WMATA. "Developer Resources." (http://www.wmata.com/rider_tools/developer_resources.cfm) Accessed
2012-11-19.
5. ^ WMATA (2010-08-31). "Real-time next train arrival information now available by phone."
(htt p://www.wmata.com/about_metro/news/PressReleaseDetail.cfm?ReleaseID=4625) News release.
External links
DB travel information: current traffic situation (http://reiseauskunft.bahn.de/bin/bhftafel.exe/dn)
An alternative entry form for Deutsche Bahn AG travel information
(htt p://home.arcor.de/e.lauterbach/auskunft/fplan.html)
Bus & Train explained: Guide to travel information (http://www.bus-und-bahn-im-griff.de/)
UK Traveline (http://www.traveline.info:)
UK Transport Direct (http://www.transportdirect.info:)
Delfi protocol (http://delfi.hbt.de/base/initPersonalSchedule.do?STYLE=hbt&LANGUAGE=en_GB) :
Germany-wide passenger information from point to point
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