Caring for Everybody ResPCT Conference 2013

Keynote Address by Tim MislanVice President and Chief Nurse Executive

Missouri Baptist Medical Center

Who am I?

• Joined Missouri Baptist in 2007• Previously worked at Alton Memorial Hospital

as vice president of Patient Care Services• Holds a Bachelor’s Degree in Biology from

Bowling Green State University, • BA in nursing from University of Oklahoma• Master’s Degree in biochemistry from

University of Alabama, Tuscaloosa.

What is care?The prov i s ion o f what i s necessa ry fo r the hea l th , we l fa re , ma in tenance , and protec t ion o f someone or someth ing .-Oxford defini t ion

“Unless someone like you cares a whole awful lot, nothing is going to get better. It's not.”- Dr. Seuss

“If you find it in your heart to care for somebody else, you will have succeeded.” -Maya Angelou

“Hidden in the simple act of reciprocating the feelings of love for another, we in turn fulfill the innate desire to love ourselves.” -Chinese Proverb“I expect to pass through this world but once. Any good,

therefore, that I can do or any kindness I can show to any fellow creature, let me do it now. Let me not defer or neglect it

for I shall not pass this way again.” -Quaker saying

“My religion is very simple. My religion is kindness.” -Dalai Lama“Caring is giving love and attention to people

and things that matter to you and anyone who is in need of

help.” -Chinese definition

Who do I care about?

Who do I care about?

Care in the Workplace

“Health care professionals come to work because they choose to care for

people who are experiencing great vulnerability.”

Relationship-Based Care: A Model for Transforming Practice

• Written and published by Creative Health Care Management consultants

• Evolved from the work of Marie Manthey

• A model that looks to improve all areas of care delivery by focusing on relationships

The Relationships of RBC

• Focuses on three1. Patients and families2. Self3. Those you work with

• Allows for an atmosphere where everyone - yourself, staff and patients - are treated with kindness, compassion and respect.

1. Care Provider-Patient Relationship

• Care providers maintain the patient as their central focus

• Strive to understand what is most important to each particular patient

• Unwavering respect and personal concern

2. Health Care Team Relationship

• Requires commitment from all

members of the organization

• Need to respect one another's

level of practice and input

• Work together to achieve a

common goal

3. Relationship with Yourself

• Necessary in enhancing one's overall health

• Increases empathy for the emotions of others

• Allows growth as a productive member of the

organization

3. Relationship with Yourself Cont’d.

• Two important aspects are self-knowing and self- care–Self-Knowing

•A clear understanding of one’s self allows for more positive care giving and

effective teamwork

–Self-Care•One can manage stress, define needs and balance work demands

Role of Patient Care Technicians

• Very critical in meeting patient and family

needs

• Through interactions with PCTs, patients

experience a feeling of being cared for with

dignity

• Need to have strong communication with

nurses to ensure effective patient care

• This communication is a strong indicator of

the team’s cohesion

“It was only then that I realized, that had it not been for both Tina and April and their calm assertive reassurance – the patient would not have consented or cooperated and this "task" would not have been accomplished during our shift as it took all three of us to be successful. After discussing this with the patient’s husband he seemed much more comfortable with the level of care that was provided to his wife today.

I know that as a floor we are looking at timeliness, and at an hour of the day where it may not have been ideal - I wanted to recognize the help that my coworkers offered - not to me, or each other necessarily, but to our patient Becky simply because it was the right thing to do.”