pdxmindshare's april presentation on effective communications
TRANSCRIPT
Effective Communication
Kate is a Certified Professional and Career Coach, who is driven by career coaching for those just starting out or those looking for a career change. This includes visioning, skill building, resume and cover letter help, and interview preparation.
She likes to work with each client personally to get a full understanding of their needs, in order to offer customized solutions and plans.
Get in touch at [email protected]
Let’s talk about:
● Active Listening
● Effective Speaking
● Why communicating effectively is important
I.Why is it important
Important in business for:● Diversity and global economy
● Productivity & efficiency● Effective teams & better morale
● Inspires innovation
● Can help further your career
II. Active Listening
#1 thing:
People want to feel heard
Active listening basics
● Be present in every conversation
● Avoid interrupting and redirecting
● Talk 20% of the time, listen 80%
● Listen without judgement
● Pay attention to non-verbal cues
● Be comfortable with silence
Silence
● Gets them talking more● Time to think/respond
● Pauses don’t mean someone is done talking
III. Effective Speaking
● Powerful questioning
Effective speaking basics
● No agenda
● Being present
● Reflect back
● Open ended questions
Powerful Questioning
● What or How. Not why.
● Have a series of default questions
● “What I’m hearing you say is…”
Reflection and clarification
● “When you said... what did you mean?”
For 1:1 coaching, skill building, or help with your career, visit us at
pivottoday.comor reach us at
