more firm commitments.

Scheduling additional flights

and resources is highly

expensive. We have already

investigated the availability

of aircraft to be brought

into service at short notice if

volumes justify it. However

such extra flights require

firm commitment. We urge

more clients to enter into

allotment agreements –

guaranteed capacity in return

for guaranteed volumes.

Clients should at least be

able to estimate volumes,

even if they are not fully able

to commit to them. Open

communication and candid

planning is essential if we

are to manage the situation

to the satisfaction of our

Nor can we. Not till we enter

into dialogue with you. There

are always uncertainties

regarding volumes and

timings that represent major

forecasting challenges for our

airport-to-airport overnight

express operations.

But let’s start by telling you

what we’ve already put into

place for you. With increased

volumes going through the

system, hand-in on-time and

observance of cut-off times

is crucial so our aircraft can

depart on time and keep to

schedule. To facilitate this

for you, we have stepped up

additional manpower to cope

with the higher volumes.

We stand ready to assist

by providing in-house staff

Peak Season Overnight Express Plansby Muriel Sahd

and label printers at client

facilities to speed up the

accurate capturing, labelling

and processing of the cargo in

order to ensure a streamlined

handover at the airport.

When it comes to space

allocations, we have had to

distinguish between contract

clients and spot clients.

We have engaged with

our top loyal customers

regarding their confirmed

space allocations to help plan

our capacity. Based on the

commitments received we

will calculate if additional

capacity, in the form of

additional aircraft, may be

required. To date we have

secured commitments from

several clients but we need

clients, your customers and

our operations.

Traditionally we cease

operations on the last

business day before

Christmas, re-starting with a

reduced schedule only during

the first week of January. This

year, we have been talking to

clients who are making a case

for BidAir Cargo to fly the

freighter aircraft on the 27-

29 December. Would this fit in

with your plans?

To ensure your business

operations go off smoothly,

we’re all in this together –

BidAir Cargo, our clients in

the express parcel business

and their customers and

cargo owners. So let’s share

data and discuss mutually

satisfactory agreements.

Please contact your Key

Account Manager or Muriel

Sahd at MurielS@bidaircargo.

com

Can you reliably estimate your volume of cargo for the coming peak period? The number of parcels, weight, volume, value and nature of the consignments? Thought not.

CARGOchatTHIRD QUARTER 2017 – Edition 16INTERNAL NEWS, EVENTS, BUSINESS, COMMUNITY & EDUCATION!

Third Quarter 2017 – BidAir Cargo Chat 1

SMARTrevolution

Join

th

e SM

ART revolution – See Page 8

Social Responsibility in action “Supporting the communities where we work is a fundamental value shared by BidAir Cargo, our people and our group. It’s something we get on with quietly throughout the year as a company. Many of our people also give freely of their time and resources to assist the less fortunate.

“Nelson Mandela Day, however, presents that special opportunity to raise awareness of the role of social responsibility to encourage others to join in and make a difference.”

roy SoloMonS, Chief CoMMerCial offiCer BidAir Cargo Cape Town visited Uitsig Animal Rescue Centre

in Melkbosstrand.

The Centre is a place of safety and sanctuary where ill or

abandoned animals can be rehabilitated and re-homed. The

team also educates animal owners on exercising proper care

and attention.

They look after 650 animals including dogs, cats, horses, a

naughty billy goat, chickens, calves and 25 pot-bellied pigs.

The centre raises funds by building and selling furniture and

decorative pieces from recycled wood. Donations of used

pallets or money are welcome.

In Durban, BidAir Cargo

participated in events at

Anthem Church, Durban

North in association with

Domino Foundation. Among

other activities, our team

engaged in sandwich-

making for the feeding programme, preparation of play dough and

jewelry-making. The beneficiaries are underprivileged infants in

Early Childhood Development centres and pre-primary schools. The

foundation seeks groceries, toiletries, baby items and food, cleaning

materials and sports equipment to carry out its mission.

Port Elizabeth team visited

the Animal Welfare Society,

assisted with feeding the

dogs, walking the dogs and socialising the puppies. Our staff

handed over dog and cat food, animal blankets and two new

flight kennels.

Founded in 1971, the shelter offers a safe place for all unwanted,

stray, lost or abandoned animals. They accommodate donkeys,

horses, cattle, cats and dogs, other animals and birds. They run a

24-hour service to deal with cases of cruelty and neglect.

BidAir Cargo Johannesburg hosted a group

of 20 enthusiastic learners from Westbury

High School who are studying hard to

complete their secondary school education

They were treated to an educational tour of

O R Tambo International Airport and a peek

behind the scenes on the express cargo side.

The idea was to give these youngsters an

insight into the fast-growing, challenging world of express aircargo

and logistics. The tour was followed by lunch and a movie at

Kinekor East Rand Mall to complete an enjoyable day out.

2 BidAir Cargo Chat – Third Quarter 2017

NEWS

Enthusiastic turnout for Dangerous Goods seminarsBidAir Cargo sponsored the

recent Dangerous Goods

awareness seminars for

clients in Gauteng (Ekurhuleni

Convention Centre) and Cape

Town (Bridgeway Conference

Venue – Century City.)

These functions, highlighting

the risks posed by undeclared,

misdeclared and hidden

Dangerous Goods were led

by Thami Zembe, Manager:

Dangerous Goods at the South

African Civil Aviation Authority

(SACAA) and David Alexander

of Professional Aviation Services.

Both sessions were well-

attended with many clients

reporting that the information

tabled was “an eye-opener”.

Thami Zembe stressed that

Dangerous Goods training was

mandatory for all personnel

in the supply chain. Everyone

who may deal with Dangerous

Goods in any way – including

documentation – or who had

Delegates attending the JNB Seminar held on 31 August 2017.

Representatives from SkyNet.

Hugo Minnaar, Globeflight; Jasmine Magantsela, Karl Davids and Morné Bellingan from BidAir Cargo.

Garry Marshall, BidAir Cargo; David Alexander and Bob Garbett, Professional Aviation Services.

unaccompanied access to a

warehouse required Dangerous

Goods awareness training.

Muriel Sahd BidAir Cargo

Chief Business Development

Officer said “Management was

especially pleased to see sales

and service representatives

accompanying their operational

colleagues. Senders of parcels

are not always aware of the

limitations so it is vital that

front-line people enlighten

them on safety issues. It

Third Quarter 2017 – BidAir Cargo Chat 3

NEWS

Delegates attending the CPT Seminar held on 15 September 2017.

also avoids disappointment

and frustration when a non-

compliant parcel is delayed at

hand-in because it cannot be

accepted for shipment as-is.”

Underscoring the point,

David Alexander says not all

Dangerous Goods are intuitive.

“There are numerous items

which may seem harmless

enough – such as aerosol

cans, deodorants and perfume

sprays, toys or tools powered by

battery. These belong to a class

of goods which may be shipped

in certain quantities only when

they are correctly packed,

documented and labelled. Other

items, for instance all second-

hand electronics, used cell

phones for repair or to friends

and relatives and other battery

powered devices are forbidden

for transport by air.”

Wayne Davids – BidAir Cargo, David Alexander and Nicole Alexander – Professional Aviation Services.

Delegates listening attentively.

Thami Zembe – Guest speaker from CAA.

Follow-upAs Dangerous Goods

awareness requires ongoing

reinforcement we are pleased

to report the following:

The Civil Aviation Authority

distributed posters which

clients can display on their

premises and/or hand to

customers to spread sensitivity

to the nature and risks of

Dangerous Goods.

BidAir Cargo has agreed

to sponsor one-day courses

for clients and their people

on managing the risks of

Dangerous Goods. These

courses - to be presented by

Professional Aviation Services

- will go beyond general

awareness to look at the

issues in more detail.

4 BidAir Cargo Chat – Third Quarter 2017

NEWS

The PetLounge has introduced

a frequent flyer program for

pets.

Pet Perkz is our loyalty

program available to our loyal

cash clients who send or fly

with pets.

For every pet journey they

receive a Pet Perks sticker on

their card.

Sticker number 5 earns a

20% discount rising to 25%

The facility of hiring a range of different sized one-trip compliant flight kennels at the PetLounge has met with instant approval.

Flight kennel hire now available

• The flight kennel is secure,

hygienic and comfortable for

its animal passenger

• It costs far less to hire a flight

kennel than to buy one

• Breeders used to pay for

two trips- one to send the

animal in a flight kennel

and then the return of the

empty crate. Now they save

by sending the flight kennel

one-way only.

• No need to buy a new bigger

crate when a boerbul puppy,

Pet Perkz loyalty programNorthern Natal Kennel Club Show Ashley Sports Ground in Durban

The PetLounge had great fun

meeting a wide spectrum of

breeders including members

of the Zululand Kennel Club.

All gave us a warm welcome

as they were familiar with

and appreciative of our

products and initiatives.

When we upgrade our

Durban facilities to full

PetLounge status, we will

have an upsurge in people

and pets using our services.

We handed out flyers

which included a 15%

discount coupon while two

excited winners received

50% discount vouchers.

discount when sending the

10th shipment.

Pet Perkz is ideal for vets,

breeders or holidaymakers who

send animals with us regularly.

It is also used by contract

workers who take their pets

with them to a pet friendly-

hotel while on assignment

away from home.

For more details, contact The

Petlounge on 011 230 4600.

Free gift for every pet Every dog is personally welcomed at destination and given a free sample of Dr Hahnz specialist pet food. It’s a little nibble for the hungry traveller to enjoy on his or her way home.

They’re in good hands

Note: Pet Perkz

is designed for cash

customers only and cannot

be used in conjunction

with any other discounted

offers. The card may be

used only by the person

whose name appears

on the back and is not

transferable.

for instance, outgrows its

crate, needing a much bigger

size for its next trip

• An end to disappointing

refusals when a pet owner

arrives at the desk with

a flight kennel that is

unsuitable, non-standard or

modified. The pet is quickly

accommodated in the right

sort of comfortable, secure

and suitable flight kennel.

Third Quarter 2017 – BidAir Cargo Chat 5

NEWS

From mid October till mid-December we ask clients and colleagues to recognise and celebrate our SMART people. This is the time when our promises are really put to the test. Watch out for the exciting weekly awards designed to recognise outstanding performance.

Week 1

Air force 1 award for Speed How quickly does our SMART employee respond to customer service requests

Week 2

Congeniality awardFor the friendliest, most welcoming and cheerful SMART employee

Week 3

Mission impossible awardWho was SMART enough to take on and resolve a difficult challenge despite the odds

Week 4

Bubbles awardUnder pressure but still smiling. Which SMART employee contributes to morale

Week 5

Night owl awardThe SMART employee who uncomplainingly keeps on working to get that client’s urgent job complete

Week 6

Single file awardRules and regulations matter when the pressure is on. So which SMART employee reminds us of the rules and the importance of compliance.

Week 7

Bunsen burner awardIn a high-speed, changing business, new ideas are valuable. Which SMART employee exceeds the job description to find new, practical solutions for clients

Week 8

Parent awardOur SMART employee who helps, guides, shares expertise and assists colleagues

Week 9

Google awardWhich SMART employee is a human handbook of advice about processes and procedures and how things work?

Week 10

SuperheroWhen an unplanned/unexpected situation arose, who was the SMART superhero who saved the day?

The annual peak season is upon us and that’s why we need SMART behaviour to deliver memorable customer service.

Grand PrizeThe Garry Marshall Award

Our CEO will present this award at the end of peak season to the employee who has been rated as the most consistent SMART performer.

6 BidAir Cargo Chat – Third Quarter 2017

NEWS

SMARTrevolution

S - Specific M - Measurable A - Achievable R - Realistic T - Timely

BidAir Cargoreally cares about how

well our serviceworks for you.

So please ask your drivers to complete the rating forms now

available at hand-in/hand-out at all our branches.