INSTITE OF HOTEL MANAGEMENT CATERING TECHONOLOGY AND APPLIED NUTRITION,

GUWAHATI

NAME: VIKRAM KUMAR

COURSE: BHM 4TH SEMESTER, 2013

SUBJECT: PRESENTATION ABOUT INDUSTRIAL TRAINING

ROLL NO: 111598

• I would like to express my special thanks of gratitude to my teacher Mr. VIKASH BHAGWATI who gave me the golden opportunity to do this wonderful project on the topic of industrial training, which also helped me in doing a lot of Research and I came to know about so many new things

• I am really thankful to him. • Secondly I would also like to thank my parents and friends who helped

me a lot in finishing this project within the limited time. • I am making this project not only for marks but to also increase my

knowledge . • THANKS AGAIN TO ALL WHO HELPED ME.

ACKNOWLEDGEMENT

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OWNER: Peerless General Finance & Investment Company

OPERATORS : SAROVAR GROUP OF HOTELS

Some facts of The Company

• The Peerless Inn, Kolkata is a subsidiary of Peerless General Finance & Investment Company (PGFI) and is the flagship Hotel of the holding company Peerless Hotels Limited.

• Peerless General Finance & Investment Company was founded by Late R. S. Roy and Late K. K. Chatterjee in the year 1932 and in the last 75 years of its journey in the world of business, the brand ‘Peerless’ has emerged from a meager resource of Rs. 300.00 to India’s largest Residuary Non-banking Company through the ablest guidance of Late B. K. Roy.

• Without shifting its attention from the core competency sector of its business, in the process of development and expansion, the brand ‘Peerless’ has diversified into various predominant service sectors such as Hospitality, Health Care, Insurance, Travel, Housing, etc.

• Peerless ventured into Hotel business with the establishment of Peerless Hotel Limited in the year 1992 prior to acquiring the then Ritz Carlton property from the Government of West Bengal to operate the Hotel as today’s – ‘The Peerless inn, Kolkata’.

• Peerless operates its Hotel business through two different companies – Peerless Hotel Limited which holds –The Peerless Inn, Kolkata and Peerless Sarovar Portico, Port Blair and Kaizen Hotels & Resorts Limited which holds –Peerless Sarovar Portico, Durgapur and Peerless Resort, Mukutmonipur.

Who’s Who – Of The Company

Mr. Sunil Kanti Roy

Chairman

Mr. Bhargab Lahiri

Director

Mr. Jayanta Roy

Director

Mr. Dilip Samadar

Director

Mr. A. kr Chatterjee

Director

Who’s Who – Of The Company

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Mr. Susim Mukul Dutta

Director

Mr.Kunal Sen

Executive Director

Mr. Niranjan Saha

Director

Mr. R Gujral

Director

Mr. S Bhattacharya

Director

Mr. P.P. Ray

Director

Who’s Who – The Peerless Inn,KolkataManaging Company: Sarovar Hotels and Resorts

• General Manager Mr. Subhomoy De

• Regional Housekeeper Ms. Sweta Bhaduri

• Rooms Division Manager Mr. Amit Kumar

• Sales Manager Mr. Amartya Chakraborty

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Who’s Who - Management

• Chief Engineer Mr. Kallol Chowdhury

• Finance Controller Mr. Subhabrata Basu

• Dy. Manager HR Mr. Biplob Saha

• Asst Training Manager Mr. Sudipta Halder

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Who’s Who - Management

• Executive Chef Mr. Govind Shaw

• Asst Manager Security & Vigilance Debdas Bandhopadhay.

• F&B Manager Mr. Prasun Banerjee

Address• Address:

The Peerless Inn12 J.L. Nehru Road, Kolkata - 700013

• Contacts: Tel.: +91 33 44003900 / 22280301

• Fax: +91 33 22281270Site: www.peerlesshotels.com

• www.sarovarhotels.com• Toll Free Reservations: 1 800 111 222

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Connectivity

• By Air • Kolkata is connected with all the Metro’s by daily flights by: Indian Airlines, Air

India, Air Deccan etc. Netaji Subhash Chandra Bose Domestic & International Civil Airport is 25 kilometers away from the hotel and takes about 60 minutes by car.

• By Rail • Kolkata is connected to all the states by excellent train services such as: The

Shatabdi Express, Rajdhani Express Mumbai Mail etc. The main Howrah Station is 5 kilometers away from the hotel and takes about 15 minutes by the hotel car.

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FacilitiesWe set the tone for a comfortable and memorable stay at the hotel with a welcome drink and cookies on arrival. All rooms have complimentary mineral water bottles so that you can feel safe and enjoy your stay in the city.If you feel like grabbing a light bite, you can always take your pick from the fruit basket and the chocolates that are there in every room. There are also goodnight chocolates for all guests.The tariff includes a complimentary buffet breakfast at the Oceanic. Access to the gymnasium is free, so you can shed weight without lightening your wallet. Facilities & Amenities Welcome drink upon arrival. Complimentary daily news paper• Welcome Kit (Fresh Homemade Muffins) Fruit platter on arrival• Collection in room magazines. A full Buffet Breakfast at ‘Oceanic’ – our 24 hrs. Coffee shop daily. •In room tea/coffee makers. Complimentary Bottle of Mineral Water.• Complimentary 05 local calls from the guest room.• Use of Health Club facilities (massage at extra charges).• Complimentary entry to EGO – The Bar.• Thank you chocolates upon departure.

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Room Facilities

Check in & out time : 1200 noon

Extra Bed charges :Extra Bed @Rs.1500

Type of Room No. of Rooms

Type 1 Superior Twin Bedded – 54

Type 2 Double/ Large Bedded – 40

Type 3 Suite – 16

Type 4 Chowringhee Suite – 11

Total No. of Rooms 121

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Handicapped Room. #602

Chairman’s Enclave : # 709

Facilities in Room• Facilities in Room:• Mini bar, STD & ISD Direct Dialing, 24Hrs Room Service, Hot and cold water,

Same day laundry and dry-cleaning, Central Air-conditioning and safety locking systems, In room tea coffemaker,32’’ LCD Television, Foreign Currency Exchange Facility.

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F&B Facilities• Aaheli: Is the 61-cover authentic Bengali signature restaurant located in the 1st floor of the

Hotel. The name Aaheli is derived from the Arabic word ‘Aahel’ meaning authentic. “Times Food Award has recognized us as Best Bengali Restaurant for 2011& 2012-2013” & Miele Guide has awarded us as the “Asia’s Finest Restaurant 2011-2012

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• Ego – The Bar: Is the 64 cover Bar located at the Lobby Level serving cocktail snacks & pre-plated food along with best of old & new world

wines and imported liquors.

• Oceanic: It is the 24 Hour contemporary, modern, classiest 82 cover Multi-Cuisine Coffee Shop located on the first floor of the Hotel with an aquarium & sea shore theme unraveling the rich and undiscovered treasures of the ocean catering A-la-Carte & a spread of buffet counters with live show kitchens to add a touch of freshness for the guests.

• Tea lounge: Tea Lounge is a refreshing zone at the Lobby. The outlet showcases a wide mouthwatering range of freshly baked puffs and cookies, pastries, chocolates & finger foods. This emulate as a rendezvous over selections from absorbing varieties of Tea, Coffee and mock tails.

• Room Service: 24 Hour F & B (Service) outlet catering Food & Beverages to the guests in the rooms.

Conference Facilities

Photos

Photos

Photos

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Halls Location Area U Shape Theatre Style

Classroom Setup

Board Room

Informal Setup

CONFERENCE-1 Gr. Floor 354 sq. ft 14 CONFERENCE-2 Gr. Floor 240 sq. ft 12 SUMMIT –1 Gr. Floor 147 sq. ft 8 SUMMIT – 2 Gr. Floor 195 sq. ft 10 SENATE – 1 1st Floor 1941 sq. ft 70 150 75 70 250 SENATE – 2 1st Floor 859 sq. ft 30 60 35 30 80 JASMINE 2nd Floor 500 sq. ft 18 35 18 18 35-40 DEHALI+ JASMINE

2nd Floor Terrace

3680 sq. ft 250-300 (Floating)

BOARDROOM 9th Floor 377 sq. ft 15 VICTORIA 10th Floor 442 sq. ft 18 35 18 18 35-40

(Floating) CHOWRINGHEE 10th Floor 252 sq. ft 20-25

All latest audio-visuals are available on demand

Other Facilities• Health Club: It is located on 9 th floor. It is open from 0600 to 2100 hrs. For

In-house guests it is included in the tariff. The facilities include massage is chargeable. (Full Body Massage – Coconut – Rs.390/- Body Oil – Rs.455/- Olive Oil – Rs.520/- Ayurvedic – Rs.585/- Powder – Rs.455/-)

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• Business Centre: • It is located in the back area of reception. It includes Secretarial services, courier services, Fax, Internet, Photocopier, e-mail and Personal Computer usage. For the guests, it is open for 24 hrs.

• Travel Desk: • It is located in the Lobby, near the guest lift. • The desk is operational from 0800 to 2000 hrs;• the travel representative can be contacted round• the clock through Reception.

• Doctor on call available at the Front Desk without any charges

MAJOR DEPARTMENTS

• FRONT OFFICE

• HOUSEKEEPING

• FOOD & BEVERAGE SERVICE

• FOOD PRODUCTION

OTHER OPERATIONAL DEPARTMENTS

• SALES & MARKETTING• HUMAN RESOURCE • TRAINING• MAINTENANCE• PURCHASE AND STORE• PEST CONTROL• ACCOUNTS• SECURITY AND VIGILENCE• EDP AND BUSINESS CENTRE• HEALTH CLUB

FRONT OFFICE

ROOM TARRIFFROOM TYPE INRDouble Bedded 13,000Superior Twin Bedded 14,000Double/ Large Bedded 15,000 Suite 18,000Chowringhee Suite 20,000

• We have 121 sellable rooms• Rooms starts from 3rd floor • Room no. starts from 301 to 1017• We have 11 chowringhee suite rooms which have a view of esplanade chowringhee.• At the time of check-in, we provide welcome drinks, face towel, muffins. • Tariff includes daily complementary buffet breakfast .• In room wi-fi is complementary for every guests• A complementary fruit platter is also complementary as per request• Gymnesium is also complementary at Health club.• A homemade Thank You Chocolate is gifted at the time of check out

FRONT OFFICE STAFF ORGANISATION

ROOM DIVISION MANAGER

FRONT OFFICE MANAGER

ASST. FRONT OFFICE MANAGER

DUTY MANAGER BELL CAPTAIN

FRONT OFFICE EXECUTIVE BELL BOY

FRONT OFFICE SUPERVISOR

FRONT OFFICE ASSISTANT / RECEPTIONIST

TRAINEES

HOUSEKEEPING

• In every room; 4 assam tea bags,4 milk sachet, 4 coffee, 4 sugar sachet is complementary

• In Every room, 4 (500ml)water bottles is complementary• For group arrivals official laundry is completary• For suit rooms bathrobe is complementary• Iron tables and iron board is complementary is

complementary • On request , dental kit, shaving kit, shampoo, hair oil, body oil

bottle is complementary

USES OF VARIOUS HOUSEKEEPING CLEANING AGENTNAME USES

DIVERSEY TASKI R1 HARD SURFACE (WASH BASIN,TUB, WC)

TASKI R2 DUSTING AND FLOOR MOPPING

TASKI R3 GLASS CLEANING

TASKI R5 ROOM FREASHNER

BRASSO FOR BRASS POLISHING

TASKI R6 WC CLEANING

R101 CARPET CLEANING

HOUSEKEEPINGREGIONAL HOUSEKEEPER

HOUSEKEEPING EXECUTIVE

HOUSEKEEPING SUPERVISOR / DESK SUPERVISOR

ROOM MAIDS PUBLIC AREA SUPERVISOR

TRAINEES

FOOD AND BEVEARGE SERVICE

WE HAVE FOUR OUTLETS :-

• OCEANIC (It’s a 24 hours coffee shop basically seafood specialty world cuisine restaurant.

• Aaheli-it’s basically authentic bengali restaurant.(12.30P.M-3.30P.M and 7.30P.M till 11.00P.M)

• Ego- It’s a lounge & Restro bar.• Tea lounge- The outlet showcases a wide mouthwatering

range of freshly baked puffs and cookies, pastries, chocolates & finger foods. This emulate as a rendezvous over selections from absorbing varieties of Tea, Coffee and mock tails.

WE HAVE

• 6 CONFERENCE HALL. SUMMIT 1, SUMMIT 2, CONFERENCE 1, CONFERENCE 2 AT GROUND FLOOR, BOARD ROOM AT 9TH FLOOR, CHOWRINGHEE AT 10TH FLOOR

• WE HAVE 5 BANQUET PARTY HALLS. SENATE 1 & SENATE 2 AT 1ST FLOOR, JASMINE & JASMINE DEHALI ( OPEN AIR TERRACE) AT 2ND FLOOR, VICTORIA AT 10TH FLOOR

FOOD AND BEVERAGE SERVICEFOOD AND BEVERAGE MANAGER

ASSISTANT F & B MANAGER

BANQUET MANAGER OUTLET MANAGER ROOM SERVICE MANAGER

SR. CAPTAIN SR. CAPTAIN SR. CAPTAIN

TR. CAPTAIN TR. CAPTAIN TR. CAPTAIN

STEWARD STEWARD STEWARD

TR. STEWARD TR. STEWARD TR. STEWARD

TRAINEE TRAINEE TRAINEE

FOOD PRODUCTIONWE HAVE

• BENGALI KITCHEN• BAKERY• HALWAI & SWEETS• CHINESE KITCHEN• CONTINENTAL KITCHEN• SOUTH INDIAN• INDIAN & TANDOOR• PANTRY• COMMISERY

FOOD PRODUCTION EXECUTIVE CHEF

SOUS CHEF

SENIOR CHEF DE PARTIE

CHEF DE PARTIE

COMMIS I COMMIS II

COMMIS III KOT

TRAINEE

CONCLUSION

I have learnt a lot from this project. I have learnt much about the hotel and its operations. Its service to guests and facilities they provide.