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Financials: The most current financial results for Newberry County Memorial Hospital have been presented in the Chief Financial Officer Report and discussed at the Finance

Committee of the Board of Trustees. If you have any questions that you feel need further clarification, please talk to the Chief Executive Officer, Bruce Baldwin or Chief Financial Officer, Bob Hetrick. They will be happy to address any questions you may have.

Welcome New Employees!

June 2018 – September 2018

FINANCIAL

PEOPLE June 2018 – September 2018

June 5, 2018

Left to Right: Crystal Baker, Registrar; Chelsea McMorris, ER Registrar; Cynthia Vannerson, ER Registrar; Whitney Roberts, Med/Surg; Sandy Daly, RN-ER; Carrie Petrus, Pharmacist; Joe Cook, ED Tech; Mary Ellis, Medical Asst. Lt. Mountain; John Patton, Security; Austin Crump, EMT

July 3, 2018

Left to Right: Alison Wicker, CNA, Med/Surg; Jessica Jones, Social Worker; Jazmine Curenton, CNA, Med/Surg; Tawanda Duckett, Registrar; Pam Conklin, PFS Rep

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Please Welcome All of Our New Team Members!

Retirement Celebrations… Diane Tranthem from our Infection Control Department, retired on May 4, 2018.

Linda Zualet from our New Beginning’s Department, retired on May 25, 2018.

Left to Right: Georgia Chappell, Rehab Aide; James Balentine, CT/RT; Amanda Kneece, ER Registrar; Rebecca Dixon, Dietary; Bridget Derrick, EMT; Terry Harmon, Hostess; Cynthia Garris, RN, New Beginning’s; Dakota Cox, Unit Coordinator; Takenya Jeter, Registrar

August 7, 2018 2018

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DAISY Award Recipient…Jeremy Lyles, RN, BSN…July 30, 2018.

Congratulations to Jeremy who is part of our Emergency Department Team, for receiving the award this quarter. This is what the patient’s Mom, Audrey Williams, had to say about Jeremy: I want to specifically send kudos to Jeremy. He was so nice and attentive. Jeremy really went above and beyond. My son was nauseated from the meds and began to vomit all over my clothes. Without hesitation, Jeremy took him from me and held him over the sink. He was genuinely concerned and less concerned about it getting all over him. He immediately brought me a pair of scrubs to change in to so that I could be dry and comfortable. I made the comment to my sister during my visit that Jeremy was one of the best nurses I’ve ever had. His personality and service that he provided was absolutely awesome!

Congratulations to Lillie Hunter… Celebrated 30 Years at Newberry Hospital in July!

Lillie is an important part of our Laboratory Department and is one of the many exceptional people who help make Newberry Hospital special. Thank you Lillie!

Congratulations to Leslie Minick and Charlene Smith for making the Spring 2018 Dean’s List. Both are currently enrolled at USC Upstate in the BSN program. Balancing home life and work life and maintaining this level of achievement takes definite will power and determination! Great job!

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Junior Volunteer Ice Cream Social…August 1, 2018.

Another successful year for our Junior Volunteer Program. The year wrapped up with an ice cream social served by our Volunteers. We also want to congratulate Jim Herman, Physical Therapist with our Rehab Department. He was selected by our Junior Volunteers to receive this year’s Compass Award. We thank Jim for helping to make a difference in a student’s life.

Employees of the Quarter (4th quarter)…Congratulations!

Ancillary/Clinical Support: Mike Smith I was recently in the front lobby with a patient that was having some difficulty walking. I was getting a wheelchair but patient was having trouble getting up from the bench to get into chair. Mike saw this, stopped, and helped patient get up and into the chair. I appreciated his recognizing a need and just helping. He was on his way out after working a full shift.

Nursing: Carolyn Bivens The Lab did not have an early morning phlebotomist and there were quite a few patients to stick. Carolyn went VERY above and beyond to help the lab third shift tech stick the patients so we could have results up in a timely fashion. This is just a great example of showing teamwork between departments.

Non-Clinical: Carly Osborne I would like to nominate Carly for Employee of the Quarter. Carly pitches in wherever needed in Registration. Our department has had some significant changes in the last several months and she has faced each challenge with persistence and a positive attitude. She is a wonderful resource to her employees and a huge asset to the NCMH team.

Rewards & Recognition Celebration and Meet the Robot Event, August 15, 2018: Great celebration in recognition of everyone’s hard work in helping us achieve all of our recent awards.

Winners of the “word search” puzzles: Lisa Williams - New Beginnings Ashley Storey - Med/Surg Heather Mosley - Respiratory Doriece McMorris - Board of Trustee Member Malorie Tummons - Med/Surg April Redd - New Beginnings

The NAVIO™ Robots new name is NORA (Navio Orthopedic Robot Assistant). Congratulations to Amber Metts from our Pharmacy Department for suggesting the winning name. She won the Samsung Tablet.

On behalf of the Rewards & Recognition Team (Kylie Birch, Dyan Bowman, Jessica Hesson, Sharon Hunter and Brenda Williams), thank you for supporting the event and for all you do to make Newberry Hospital exceptional.

Comment from Brett Epps with WIS News (he attended the event of August 15, 2018): Hello Brenda, Great seeing you yesterday, and thanks again for the hospitality. Every time I visit you, and the Newberry County Memorial Hospital, it makes me want to move to Newberry. Everyone is so nice, and a pleasure to speak with. You guys should be very proud of your accomplishments, and they are all well deserved. Have a great day, and I look forward seeing you again soon.

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Rewards & Recognition Celebration Cont.

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Metz Culinary Management Survey…the Food and Nutrition team says thank you to everyone who participated in taking the survey. They are very grateful for all of the ideas, suggestions and concerns that were brought to their attention. They will begin implementing some of the changes over the next few weeks.

Congratulations to Anthony (Amp) Robertson from our Facilities Management Department for winning the Amazon Gift Card.

Do You Know Our Compliance Team?

Meg Davis Gena Driggers Susie Myers Compliance Officer Security Officer Privacy Officer Ext. 7164 Ext. 7510 Ext. 7527

Sharing Concerns…

Quality June 2018 – September 2018

March 2018 – May 2018

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Awards… Exceptional care means having the best people, using advanced technology and

setting the highest standards. Our quality, safety and patient expectation awards point to the

work of having the best physicians and staff, along with the collaborative leadership of our

Board of Trustees and Administration. Our recent awards include the following:

Healthgrades™ Outstanding Patient Experience 2016, 2017 and 2018

The Leapfrog Group ‘A’ Hospital Safety Score—five times in a row! – spring 2016, fall

2016, spring 2017, fall 2017 and spring 2018

Premier Hospital Improvement Innovation Network (HIIN) Award for Excellence in Patient

Safety Across the Board 2018

Becker’s Hospital Review 100 Great Community Hospital’s for 2018

Named Among the Top 10% in the Nation for Joint Replacement for 6 Years in a Row (2013-

2018) by Healthgrades™

Healthgrades™ Joint Replacement Excellence Award™ for 6 Years in a Row (2013-2018)

Healthgrades™ Five-Star Recipient for Total Knee Replacement for 7 Years in a Row (2012-

2018)

Healthgrades™ Five-Star Recipient for Hip Fracture Treatment 4 years in a row (2015-2018)

Certified Zero Harm – Zero Surgical Site Infections: Abdominal Hysterectomy – 45 Months

(September 2017)

Certified Zero Harm – Zero Surgical Site Infections: Colon Surgery – 18 Months

(September 2017)

Certified Zero Harm – Zero Surgical Site Infections: Knee Replacement – 36 Months

(September 2017)

Certified Zero Harm – Zero Control Line Associated Bloodstream Infections – ICU – 30

Months (September 2017)

South Carolina-Designated BlueDistinction® Center Maternity Care (Spring 2018)

Zero Harm Award

Right: Alicia Carroll with Healthgrades presents Barry Richardson, Board of Trustees Chairman and Bruce Baldwin, CEO with the 2018 Outstanding Patient Experience Award – 3rd time in a row!

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Healthgrades “Outstanding Patient Experience Award”…Three Years in a Row! Sharing the award throughout Newberry Hospital…

Process Improvement (PI). All employees are involved with our process improvement program. Every department focuses on one process that will help improve the care Newberry Hospital provides to our community. Each month a special group of employees known as the Process Improvement Team (PIT Crew) select one department to be honored with the traveling PIT Crew trophy, based on the outcomes of their process improvement. Below are the May, June and July winners. Good job to all! May Winners of the Traveling Trophy…Dietary. They reached their goal with their Inpatient Customer Satisfaction score.

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June Winners of the Traveling Trophy…Wound Care. They made great strides in making sure their patients had all the diagnostic testing done prior to treatment.

July Winners of the Traveling Trophy…Emergency Department due to their “Left Without Being Seen,” score. (We will share a photo of the Emergency Department with the trophy in the next newsletter). Lab Team Outing…August 1, 2018…Celebrating Success!

Pizza Party to celebrate the Lab going 30 days without

missing an order! Great job!

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Wecome Dr. Michael Todd O’Neil to our Emergency Department!

Welcome Dr. Mark Wilson – Palmetto Bone & Joint!

Growth June 2018 – September 2018

Dr.. Wilson is a board eligible orthopaedic surgeon and specializes in sports medicine and arthroscopic surgery. He was raised in Chapin, SC and graduated from Chapin High School. He attended the Honor’s College at the University of South Carolina followed by medical school at the University of South Carolina School of Medicine. Dr. Wilson then completed his residency in orthopaedic surgery at the University of Florida Jacksonville where in his fifth year he was peer selected as “Chief Resident.”

Following residency, Dr. Wilson pursued a fellowship in sports medicine at Mississippi Sports Medicine and Orthopaedic Center and during his time there, he published multiple techniques on arthroscopic shoulder surgery. Dr. Wilson is a member of the American Academy of Orthopaedic Surgeons, the Arthroscopy Association of North America and the American Orthopaedic Society for Sports Medicine. He specializes in taking care of athletes and the athletic population in addition to arthroscopic surgery and total shoulder arthroplasty. When not working, Dr. Wilson can be found playing golf or ice hockey and enjoying Lake Murray with his wife and two sons.

Dr. Todd O’Neil joined the Newberry Hospital

Emergency Department team on August 1.

Dr. O’Neil is Board Certified and lives in

Newberry County.

Education

Ohio University College of Osteopathic Medicine

Residency

St. John Medical Center

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Massage Therapy at Newberry Hospital. The Wellness Center has developed a relationship with several massage therapists near the hosital. Ask them about the Newberry Hospital Discount*.

SilverSneakers Now Available…NCMH Wellness Center…

Big Shout Out and Thank You to Larry Abrams and FSIOffice! They donated a Cell Phone Charging Station for our Outpatient Waiting Area! Great service for our patients and their family members! Thank you Larry! Thank you Karen Anderson for working with Larry to help make this happen!

Service June 2018 – September 2018

Natural Balance Integrative Massage Taryl Bundrick, LMT*

SC License #9901 195 Executive Drive, Newberry 843.307.5931

Massage Worx Sheryl Wilson, LMT* SC License #9900 2541 Evans St., Suite 100B, Newberry 803.924.5324

Southern Roots Massage Therapy Helen Howe, LMT SC License #8040 2218 Wilson Road, Newberry 803.321.3131

If your Medicare health plan, Medicare Supplement carrier or group retiree plan includes SilverSneakers as part of your benefit package, you get all this at no extra cost:

Fitness benefit including all basic amenities

Access to more than 13,000 fitness locations nationwide

Optional SilverSneakers classes led by certified instructors

Health education seminars and fun social events Visit our website or call today to find out if your plan offers SilverSneakers and how to get started.

Silversneakers.com

1-888-423-4632 (TTY:711), Monday through Friday 8 am to 8 pm ET

Or call the Wellness Center at 803-405-7433 for more information

Join SilverSneakers® today!

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Blood Connection...next blood drive is scheduled for Tuesday, September 11, 2018 and will be held in the dining room, 2:30 p.m. until 6:30 p.m. Thanks to the donors who graciously gave during our July 2018 drive. Remember, one blood donation can give up to 3 people a fighting chance at life. Please come out and support! Additional 2018 Blood Drive Date: November 6, 2018

“Staff Shout Outs – How It Works”

Staff self-report “good catches” either by email or phone to Meg Davis. “Good Catches” help departments improve processes or decrease potential errors or harm to the patient.

Congratulations to the following employees for submitting “Good Catches” during the months of

April-June Jamie Bostic-Pharmacy Tina Hipp-HR Rachel Brizzard-Med/Surg Laura Riddle-Med/Surg Mackenzie Davenport-Med/Surg Claudia Rodriguez-Med/Surg Brandi Hendrix-ICU

An international program that honors the compassionate care and clinical excellence our nurses bring to their patients every day. Throughout the year, you can thank a nurse with a nomination for The

DAISY (Diseases Attacking the Immune SYstem) Award. Nominations may be made by anyone who has interacted with a nurse, i.e. staff, patients, family members, volunteers, physicians.

Forms are on the Intranet (NCMH Forms-left side of screen), Internet, in Administration and throughout the hospital.

Recognition for a fellow employee who you feel went the extra mile. Forms are available through our Department Directors, in Administration and on the Intranet (NCMH Forms-left side of screen).

Applause Award

At Newberry Hospital, we are always

striving to be the best hospital possible.

We want to applaud any employee who

has gone above and beyond his or her

regular duties to satisfy our patients and

their family and exceeded expectations.

Forms are available in the patient

packets and throughout the hospital.

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Thank Yous From Our Customers to Our Staff! To read additional thank yous, please go to our Intranet, click on “AHA! Follow Your AHA!” (top left column in green), click on “NCMH AHA!’s, suggestions, concerns” (spreadsheet icon), click on “Voice of Our Customer” tab (bottom left corner).

Facebook Post, June 18, 2018: The BEST Hospital and BEST Staff imaginable! The level of care given my husband at Newberry Hospital could not be matched by any other hospital. Congratulations on hiring qualified staff who possess servants' hearts and have the patients as their top priority.

From Carole Murray with WKDK, July 11, 2018: Hey Brenda! Jimmie forwarded me the info about the robotic knee replacement...that is so cool! I hope you are doing well! I mentioned this during midday the last time you were here so not sure if you heard it or not, but I gave a special shout out to NCMH. My dad had a farm accident back in June...a run-in with a half ton cow...but the service from ER to his stay to even now with the followups were fantastic! We couldn’t have asked for better care! Just wanted to let you know girl...have a great day! Carole Asked if we could share in our newsletter and she provided an update: Yes...please do share! Dr. Bayuk was the doctor that cared for him and continues to see him with the followup visits. He seems like an excellent doctor and is very “patient-friendly”...kudos to him, and kudos also to Dr. Brown with the Wound Center. Again, all the nurses and doctors were great and really made us feel good about our local hospital! My dad is doing much better. He is a living miracle...and we are blessed by that! He’s 84 years young and I really wonder if there’s anything that can keep him down ha! He saw Dr. Bayuk earlier this week and I think he told my dad that in another month he should be able to pretty much get back to normal with things! Carole Facebook Message, July 16, 2018: I was in the Emergency room Sunday morning in terrible pain. I was treated wonderfully. The entire staff were superb. Quick response, caring attitude, aim to please. Was so very appreciative of the care I was given. Thank you all. I know a lot of you and some I can’t call my name but as a whole I thank you so very much. Facebook Post, July 2018, shared by Board of Trustee Member with permission from the patient:

Facebook Post, August 12, 2018: The best hospital, the best nursing staff, the best phleb & the best cooks in their cafeteria.

(Messages are printed as presented. No edits have been made.)

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Administration:

Bruce Baldwin Bob Hetrick Meg Davis Chief Executive Officer Chief Financial Officer Interim Chief Nursing Officer

Emergency Department Providers:

Dr. K. Edwin Leap Dr. Michael Mendola Dr. Patrick O’Malley

Dr. Sean O’Meara Dr. Todd O’Neil Dr. Steve Orville

Keeping in Touch… (The following photos are from our May 17, 2018 and July 16, 2018 photo shoots.)

Angela Livingston Casey Ruff Rebecca Clary Valerie Leaphart Med/Surg Med/Surg Case Management Pharmacy

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Erica Caldwell Kathy Stroud Laura Riddle Tina Pressley Health Information OR/OB/Oncology Med/Surg Med/Surg Management -Infusion

Rebecca Satterfield Dena Iusti Lanel Crawford Tara Price Sterile Processing Sterile Processing Ambulatory Care Health Information Management

Felicia Youmans Cathy Troutman Tammye Mitchell Kristy Davenport Laboratory Laboratory Laboratory Little Mountain/Whitmire

Ashley Nelson Rhonda Bohms Kaley Thompson Dr. Bob Smith Little Mountain/ Little Mountain/ Little Mountain/ Little Mountain/ Whitmire Whitmire Whitmire Whitmire

Tamara Riley Little Mountain/ Whitmire

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