Ujjivan-­‐Artoo  Pilot  Interim  Results  |    Jan,  2011              Based on results collected in Dec, 2010

Artoo  wishes  to  catalyze  development  through  inclusive  technology  and  empowering  communica6on.  We  want  to  do  everything  we  can  to  bring  the  digital  revolu6on  to  those  at  the  bo:om  of  the  pyramid.

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artoo slate

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We  believe  Artoo  Slate  has  the  poten6al  to  help  MFIs  become  more  produc6ve  in  helping  their  customers  rise  out  of  poverty.

Device Home Screen. Product has been designed especially keeping in mind the field agents education and technology exposure.

malegam report

• ...  efficiency  at  the  field  level  will  result  in  be:er  service  to  borrowers  and  greater  protec6on  from  abuse,  efficiency  in  the  back  office  can  result  in  a  greater  saving  in  costs  ...

• Informa6on  Technology  is  a  powerful  tool  in  building  opera6ng  systems  ...  needs  to  be  fully  exploited.  

• ...  MFIs  review  their  back  office  opera6ons  and  make  the  necessary  investments  in  Informa6on  Technology  and  systems  to  achieve  be:er  control,  simplify  procedures  and  reduce  costs.

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pilot

• Funded  by  Ujjivan  &  Lok  Capital  FoundaGon

• Declared  Live  on  Dec  1st,  2010

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HAL  Branch  (0107),  Ujjivan

Pilot

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Shankar

PushpaRathna

Arun Senior Field

Agents

Fast Adopters

acceptance criterion

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Pilot Earlier  ProcessTime   taken   to   receive  completely  accurate  

data   from   data   entry   in   the   field   to   the  

6me   received   in   digital   format   for  

background  processing.

Time  from  Customer  Signature  to  the  start  

of   the   next   stage   (Sanc6oning).   This   will  

include  6me  spent  in  CCR/Branch  Manager  

QC,   courier,   data   entry,   help   desk  

clarifica6on,   control   desk   QC,   and   if   any  

back   and   forth   for   correc6on   of   the  

applica6on.  

<=  1  hour 3+  days

Usability

Turn  Around  Time

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Collections

• CollecGons  Module  Features– Auto  populated  &  excepGon  based  entry– Reason  for  Default–Who  paid:  Group  /  Customer

– Ability  to  Pre-­‐close,  SD-­‐Adjustment,  Loan  Outstanding

– SMS  Receipts  to  Customers

– Cash  CollecGon  &  A\endance  Report– Defaulter  Report  every  3  hours  (through  email)

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• CollecGons  Week  (10-­‐16  Dec)– INR  55.8+  Lakh  Collected– 6,400+  TransacGons– CBS  can  be  updated  <=  1  hr  (earlier  3-­‐5  days  lag)– Close  of  business  on  the  same  day

collections

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Holiday

Collections Module

12Group totals are provided first. Makes process efficient as Group Leaders can be ready with their amounts

Collections Module

13Customer totals are provided and further individual loans, Preclosure, SD Adjustment

& Loan Outstanding details.

Collections Module

collections

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Center Meeting Time• 83% of the centers took less than 5 mins• 41% of the centers took around 24 seconds

The above chart measures the time taken to update the records for an entire Center (approx. 25 Customers x 2 loans). In the earlier process, field agents would come back to the branch and spend more than 1 hour to update the demand sheet.

Collections Module

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Data based on 170 Centers

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Holiday

• Accurate Information for time sensitive data• No resources-intensive reconciliation process required

Provides to-date accurate Preclosure and Security Deposit (SD) Balances (earlier they had to request the Help Desk over phone - error prone process). Thus there is no reconciliation process required to return/collect excess/less amounts from the customer. The reconciliation process is resource intensive and the customers are not interested in coming to the branch office to collect marginal amounts.

Collections Module

Collections

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Realtime actionable statistics (earlier it would take 10-12 days*)Defaulter Statistics (from the automated Defaulter Report): • One in every two defaulters had two loans with Ujjivan

• 80% of the cases the Group paid either full or partial amount; 68.8% recovery on the field

• Top reasons for defaulting: Not Present at Center Meeting, Medical Emergency & Not Received Payment/Salary

*Post updating CBS (3-5 days lag) after the collections, over due reports are generated.

Collections Module

Defaulter Report– Customer  Details:  ID,  Name,  Mobile  Number  (if  any)

– Field  Agents  Details:  Name,  Mobile  Number

– Reasons  for  Default  &  Group/Customer

– Severity  Indicator  (Amount  Collected  /  Expected)

– Customizable:  Pivot,  Charts,  Macros  and  more

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Collections Module

Customer profiles

• Customer  Profile  Module  Features– Update  exisGng  customer  (nearly  80%  of  fields  auto  populated)

– Branch  Manager  House  Visit  &  GRT  Approval  workflows  (self-­‐sufficient  workflows)

– Captures  customer’s  idenGficaGon  documents

– Captures  customer’s  signature

– Errors  captured  during  House  Visits  &  GRT

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19Customer Profile. The interface is intuitive and increases productivity of the field agent

Customer Profile Module

– 56  Customer  Profiles  were  created

– 18-­‐20  mins  for  complete  process*

Customer profiles

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* Note that the time mentioned also includes the time taken to scan document, customer photos and get details from the customer apart from entering them into the device

Customer Profile Module

customer profiles

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Unexpectedly, Rathna (Junior Field Agents-Slow Adopter) has taken the least time (taking 10mins in one case) and posted the highest number of CPs - implying with more practice the average times will come down.

Customer Profile Module

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71% of Customer Profiles were created and approved within 2 days

STE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved by Branch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading

to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer.

customer profilesCustomer Profile Module

Data based on 58 Profiles

Start to End

Loan application

• Loan  ApplicaGon  Module  Features– Add/remove  customers  from  the  LA  even  at  GRT  stage

– Branch  Manager  House  Visit  Approval  workflow

– AutomaGcally  update  interest  rate  based  on  loan  product,  loan  amount,  and  tenor

– AutomaGcally  calculate  EMI/EWI

– Errors  captured  during  Branch  Manager  Visit

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– 8  Group  Loan  ApplicaGons  (with  5  customers  each)

– 2  mins  for  the  complete  process

loan applications

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Loan Application

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Customer Acquisition: It takes 2 mins to create a Loan Application

Loan Application Module

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Loan Application Module

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Within 1 Hour: 31% of Loan Applications were created and approvedWithin 1 Day: 70% of Loan Applications were created and approved

STE (Start to End): Time taken from start of profile by the Field Agent to the time it has been approved by Branch Manager.STE can be as low as a few hours. In some cases GRTs have gotten postponed leading

to higher STE times.With better scheduling by the branch, we can substantially lower the time taken to acquire a customer.

Data based on 32 LA

Social performance

• Exis6ng  Loans  (62  Customers):

– Income                                            INR  1,169    

– Family  Size                                                              0  

– Per  Capita  Income      INR        285

       58%  Income  Increased  (INR  2,669)                          45%  Per  Capita  Income  Increased  (INR  525.5)

     Note:  These  are  monthly  figures.  Artoo  Slate  is  able  to  provide  useful  indicators  on  a                              realGme  basis. 27

58%42% 45%55%

Social performance

• Repeat  Loans  (58  Customers):

   

53%  decreased  or  maintained  their  outside  borrowing(number  of  loans)

•    Borrowing                INR    5661•    One  in  every  two  people  have  cancelled  one  loan

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53%47%

Note:  Artoo  Slate  is  able  to  provide  useful  indicators  on  a  realGme  basis.

service quality

• Errors  pointed  out  by  Branch  Manager  during  House  Visit  or  the  GRT  person

• Can  measure  performance  of  field  agents  and  recommend  refresher-­‐training,  if  required

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branch transactions

• Branch  can  post  its  transacGons– Disbursements

– Bank  related  (deposit  /  withdrawal)– Admin  Pe\y  Cash

– OperaGons  Pe\y  Cash

– Tallied  with  Main  Cash  and  se\led

– Be\er  cash  management,  audit

– End  of  day  se\lement30

New

success stories

• Capture  real  success  stories  from  the  field– Capture  Gme  bound  videos  from  the  field

– Publish  these  videos  onto  corporate  home  page

– Engage  with  end  customers  • Videos  are  rendered  at  on  Non-­‐Collec6ons  center  mee6ngs

– Real  Social  Performance  ReporGng

– Engagement  with  all  stakeholders

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New

appendix

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... and more• 100%  Reliability  of  data.  – Field  agents  can  perform  their  day-­‐to-­‐day  operaGons  using  Artoo  Slate  without  the  intervenGon  of  anything  else  (like  trackers,  excel  etc)

• Self  sufficient  Workflows:– Does  not  require  coordinaGon  with  other  tools  or  teams  (like  Help  Desk)  -­‐-­‐  eg.  preclosure

• Artoo  Slate  can  be  used  to  train  on  new  products,  processes,  etc

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artoo slate

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Designed to be compatible with a wide variety of Android Devices

(phones & tablets)

Gesture enabled!Leverage the touch screen by making gestures like a Tick or a Cross sign to

make mass approvals or deletions

Get software updates in the field on the fly without loss in productivity. Enterprises can

virtually change processes over night.

Core Banking System

In real-time query the CBS to provide time sensitive information

like Preclosure Amount

One click synchronize with central server for all activities

Setup standard tactical reporting to send customized reports through email. Supports all excel features

like pivots, macros, etc.

Uses AES (adopted by US Government) to encrypt data sent over the network

Thank youwww.artoo.in

ConfidenGal

Winner,  Surathkal  Innova3on  Challenge,  2010

Winner,  TiE’s  KBE  Compe33on,  2010

Contact:Sameer Segal, Founder & CEO

Artoo IT Solutions Pvt Ltdsameer@artoo.in+91-98866-89754