platform klantgericht ondernemen

97

Upload: lucien-engelen

Post on 05-Jul-2015

575 views

Category:

Health & Medicine


5 download

DESCRIPTION

Platform klantgericht ondernemen

TRANSCRIPT

Page 1: Platform klantgericht ondernemen
Page 2: Platform klantgericht ondernemen

Radboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Page 3: Platform klantgericht ondernemen

Lucien EngelenRadboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Page 4: Platform klantgericht ondernemen

Lucien EngelenRadboudumc Director REshape Center for Innovation

To have a significant impact on health(care) 360andAbove

Not me !

Page 5: Platform klantgericht ondernemen

This is us

•11.000 colleagues

•3000 students

•1000 beds

•ambition to ‚close’ 500

•Significant impact on health(care)

Page 6: Platform klantgericht ondernemen

This is us

•11.000 colleagues

•3000 students

•1000 beds

•ambition to ‚close’ 500

•Significant impact on health(care)

Page 7: Platform klantgericht ondernemen

Someone still is missing

2010

Page 8: Platform klantgericht ondernemen

Someone still is missing

2010

Page 9: Platform klantgericht ondernemen

Someone still is missing

2010

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Page 10: Platform klantgericht ondernemen
Page 11: Platform klantgericht ondernemen
Page 12: Platform klantgericht ondernemen

fór

Innovation shift

Page 13: Platform klantgericht ondernemen

fór

Innovation shift

Page 14: Platform klantgericht ondernemen

fór wíth

Innovation shift PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Page 15: Platform klantgericht ondernemen

fór wíth by

Innovation shift PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Page 16: Platform klantgericht ondernemen
Page 17: Platform klantgericht ondernemen

So, if you have developed a solution without targeted group incorporated from the start :

Trash-it and start over again.

Page 18: Platform klantgericht ondernemen

So, if you have developed a solution without targeted group incorporated from the start :

Trash-it and start over again.

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Page 19: Platform klantgericht ondernemen
Page 20: Platform klantgericht ondernemen

There is a lot of doctor-talk

going on…. but

Don’t forget the (impact) on nursing

Page 21: Platform klantgericht ondernemen

There is a lot of doctor-talk

going on…. but

Don’t forget the (impact) on nursing

Page 22: Platform klantgericht ondernemen

time

performa

nce

0Clayton Christensen, Harvard

Innovation

Page 23: Platform klantgericht ondernemen

time

performa

nce

0

most demanding use

high quality use

medium quality use

low quality use

Clayton Christensen, Harvard

Innovation

Page 24: Platform klantgericht ondernemen

time

performa

nce

0

most demanding use

high quality use

medium quality use

low quality use

disruptive technology

Clayton Christensen, Harvard

Innovation

Page 25: Platform klantgericht ondernemen

time

performa

nce

0Lucien Engelen 2011

Neglect

Page 26: Platform klantgericht ondernemen

time

performa

nce

0Lucien Engelen 2011

pre-gap

Neglect

Page 27: Platform klantgericht ondernemen

time

performa

nce

0Lucien Engelen 2011

pre-gap

post-gap

Neglect

Page 28: Platform klantgericht ondernemen
Page 29: Platform klantgericht ondernemen

5th Democratisation

Page 30: Platform klantgericht ondernemen

5th Democratisation

Patients &

Technology

Page 31: Platform klantgericht ondernemen

Über-ization of health(care)

Page 32: Platform klantgericht ondernemen

Über-ization of health(care)

Page 33: Platform klantgericht ondernemen

Coming to a supermarket near you

Page 34: Platform klantgericht ondernemen

Coming to a supermarket near you

Page 35: Platform klantgericht ondernemen

Coming to a supermarket near you

M

E

D

Page 36: Platform klantgericht ondernemen
Page 37: Platform klantgericht ondernemen

New players

by 2019 Democratizing Health(care) will be dominated by

Page 38: Platform klantgericht ondernemen

New players

by 2019 Democratizing Health(care) will be dominated by

Page 39: Platform klantgericht ondernemen

New players

by 2019 Democratizing Health(care) will be dominated by

?

Page 40: Platform klantgericht ondernemen

Anyhow, THIS is your backyard

Page 41: Platform klantgericht ondernemen
Page 42: Platform klantgericht ondernemen
Page 43: Platform klantgericht ondernemen

The only constant

Page 44: Platform klantgericht ondernemen

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

™The only constant

Page 45: Platform klantgericht ondernemen

From eGo to eCo systems

Page 46: Platform klantgericht ondernemen

From eGo to eCo systems

Page 47: Platform klantgericht ondernemen

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

CLO

Page 48: Platform klantgericht ondernemen

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Chief ListeningOfficer

CLO

Page 49: Platform klantgericht ondernemen

PatientsIncluded

Patie

nts

Incl

uded

is a

Tra

dem

ark

of t

he R

Esha

pe &

Inno

vatio

n C

ente

r

Chief ListeningOfficer

CLO

Page 50: Platform klantgericht ondernemen

eCo-system needed

PHR

Page 51: Platform klantgericht ondernemen

eCo-system needed

PHR COMMUNITY

Page 52: Platform klantgericht ondernemen

eCo-system needed

PHR COMMUNITY

E-HEALTH

Page 53: Platform klantgericht ondernemen

eCo-system needed

E-HEALTH

Page 54: Platform klantgericht ondernemen

Miniaturisation & adding meaning

Page 55: Platform klantgericht ondernemen

Miniaturisation & adding meaning

Page 56: Platform klantgericht ondernemen

Miniaturisation & adding meaning

Page 57: Platform klantgericht ondernemen

Miniaturisation & adding meaning

Page 58: Platform klantgericht ondernemen
Page 59: Platform klantgericht ondernemen
Page 60: Platform klantgericht ondernemen
Page 61: Platform klantgericht ondernemen

Formfactor

Page 62: Platform klantgericht ondernemen

Formfactor

Page 63: Platform klantgericht ondernemen

Formfactor

Page 64: Platform klantgericht ondernemen

Formfactor

„Insideables” !

Page 65: Platform klantgericht ondernemen

eCo-system needed

Page 66: Platform klantgericht ondernemen

eCo-system needed

Page 67: Platform klantgericht ondernemen

Continuum

Page 68: Platform klantgericht ondernemen

eCo-system needed

Page 69: Platform klantgericht ondernemen

eCo-system needed

Platform & Vendor Agnostic

Page 70: Platform klantgericht ondernemen
Page 71: Platform klantgericht ondernemen

Your data stored at ?

Page 72: Platform klantgericht ondernemen

Your data stored at ?

Page 73: Platform klantgericht ondernemen

Your data stored at ?

Page 74: Platform klantgericht ondernemen

Your data stored at ?

Page 75: Platform klantgericht ondernemen

Your data stored at ?

Page 76: Platform klantgericht ondernemen
Page 77: Platform klantgericht ondernemen

Serendipity

Page 78: Platform klantgericht ondernemen
Page 79: Platform klantgericht ondernemen

Digital eCo-system with data owned by patients

Page 80: Platform klantgericht ondernemen

Digital eCo-system with data owned by patients

Page 81: Platform klantgericht ondernemen
Page 82: Platform klantgericht ondernemen

7 weeks after 1st cup of coffee

Page 83: Platform klantgericht ondernemen
Page 84: Platform klantgericht ondernemen

Introducing

Jeroen TasCEO Health informatics solutions services

Page 85: Platform klantgericht ondernemen
Page 86: Platform klantgericht ondernemen

eCare Coordinator & Companion

Page 87: Platform klantgericht ondernemen
Page 88: Platform klantgericht ondernemen
Page 89: Platform klantgericht ondernemen

Embedded view in EMR

Page 90: Platform klantgericht ondernemen

Integrated patient, clinical and operational data

Open APIs support Philips and 3rd party application development

Cloud-based HealthSuite Digital Platform: Scalable, Secure, Adaptable

3rd party applications and devices Philips applications and devices

Philips HealthSuite Digital Platform designed to support the Health Continuum

Multiple devices / applications contribute to a rich data set

15PB+ imaging studies in our

imaging informatics solutions across 1200+ hospitals

2+ million ICU stays in our eICU solutions

6+ million patients

supported at home

190+ million patients a year

monitored though our

patient monitors

Hundreds of thousands

of consumers on ActiveLink®

Illustrative

Page 91: Platform klantgericht ondernemen

eCo-system

Page 92: Platform klantgericht ondernemen

eCo-system

Page 93: Platform klantgericht ondernemen

eCo-system

Page 94: Platform klantgericht ondernemen

eCo-system

This partnership empowers us, to empower patients, family and informal care

Page 95: Platform klantgericht ondernemen

Take aways :

Page 96: Platform klantgericht ondernemen

Take aways :

Patient Centric, Listen!

Health Continuum

Global approach

“Data is only useful if it is integrated“ and actionable

Page 97: Platform klantgericht ondernemen

sit back and relax … ?