positive/effective work environment & workplace bullying awareness & prevention
DESCRIPTION
Positive/Effective Work Environment & Workplace Bullying Awareness & Prevention. Jacinta M. Kitt. Positive / effective work environment. Definition A work environment that provides a high quality service in an atmosphere of respect, co-operation, openness & equality. - PowerPoint PPT PresentationTRANSCRIPT
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Positive/Effective Work Environment &Workplace Bullying Awareness &
Prevention
Jacinta M. Kitt
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Definition
A work environment that provides a high quality service in an atmosphere of respect, co-operation, openness & equality.
Positive / effective work environment
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Creating and maintaining positive relationships at work
Positive language and behaviour Encouragement and recognition Listen as well as talk Beware of non-verbal messages Discuss and resolve conflict Address and challenge inappropriate behaviour without
personal criticism Show compassion warmth and good humour Don’t take yourself too seriously
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The Manager’s Role
Being an effective manager
Modelling appropriate interpersonal behaviour
Using effective communication skills to deal with difficult situations
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Emotional & Social Intelligence
Fine-tuned and insightful Self-awareness and Self-Management
Positive and productive relations and interaction with others
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Good Self Managers
Have good emotional self control
Tend to be even tempered
Can be passionate
Think clearly when they are experiencing strong feelings
Make decisions based on their hearts & their heads
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Stress as a Social Issue
Toxic relationships are considered to be as major a risk factor for disease & death as smoking, physical inactivity, obesity, high blood pressure or cholesterol.
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Social Stressors at Work
Workplace bullying or harassment
Poor management practices
Toxic inter-personal behaviours
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What is inappropriate interpersonal behaviour in the workplace?
Inappropriate interpersonal behaviour is behaviour that impacts negatively on a person’s ability to do their job.
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Why managers don’t intevene:
Don’t know what to do & lack skills
Have skills (been trained) but lack confidence
Choose to ignore because it will detract from time & energy spent on task
No point because they (the manager) will not be supported by the organisation
Haven’t done anything in the past - why now?
Fail to identify behaviours as problematicRayner & McIvor, Uk Dignity at Work Project, 2006
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What is bullying? Heinz Leymann
Bullying is the systematic erosion of:
a person’s possibility of communicating
their reputation
their relationships
the quality of their work/school/family life
health
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Organisational Responses to Bullying
Dismissive
Minimum Compliance
Reactive
Proactive
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Organisational Beliefs & Attitudes
Bullying is a form of abuse, with serious individual & organisational effects.
We have to do something.
Creating a bullying free environment will have knock on beneficial effects on effectiveness & productivity.
The organisation’s culture & climate can prevent or promote bullying.
Bullying will not thrive in an organisation with a positive effective work environment.
The organisation’s response must cover prevention, intervention & minimisation.
Problems are more quickly resolved when aired & dealt with than when repressed or hidden.
It is the organisation’s responsibility to provide a psychologically safe working environment.
Proactive
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Safety, Health & Welfare at Work Act Code of Practice Prevention & Resolution of Bullying at Work
Policy & Procedures (formal & informal)
Clear responsibilities (re prevention)
Communication Monitoring (incidents)
Training & supervision
Review
Access to “contact person”
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Preventing Bullying
Anti- Bullying Policies & Procedures important & necessary.
Anti-Bullying Philosophy absolutely vital.
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Inter-personal Behaviour
Performance issue Professional standards Potential for stress Prevents bullying Psychologically safe environment Positively good for you