pqasso quality standards mirella grillo pqasso quality mark co-ordinator charities evaluation...
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PQASSO quality standards
Mirella GrilloPQASSO Quality Mark Co-ordinatorCharities Evaluation Services
PQASSO Charities Evaluation Services 2010
UK voluntary sector• Civil society is varied – small volunteer-led
organisations, social enterprises, national charities, infrastructure organisations
• Government and funder led priority for quality assurance systems
• Demand for accountability, efficiency and focus on outcomes
• Many QAS including ISO 9001, PQASSO and bespoke systems
PQASSO Charities Evaluation Services 2010
Charities Evaluation Services• Established in 1990 to support the sector with
monitoring and evaluation and quality systems
• 20 years of expertise in this field of work
• Provide training and consultancy
• Developed a range of publications, including free publications on our website
PQASSO Charities Evaluation Services 2010
About PQASSO• In 1997 CES developed the PQASSO quality
standards
• PQASSO is the most popular quality assurance system used by civil society and voluntary organisations in the UK
• 14,000 copies in circulation
• Adaptations in specific sectors (e.g. refugees, care services)
• Adaptations in Europe – Croatia (SOKNO) and Hungary
PQASSO Charities Evaluation Services 2010
PQASSO is…• Designed as a workpack
• A step-by-step approach to identify what you are doing well and what could be improved
• An holistic approach – the standards cover all areas of organisational life
• A self-assessment tool – an organisation judges its performance against the PQASSO standards
• A self-assessment tool supported by evidence
• A tool to identify what improvements can be made
PQASSO Charities Evaluation Services 2010
More information
Visit our website: www.ces-vol.org.uk
Contact us:
• Training - [email protected]
• publications – [email protected]
• PQASSO – [email protected]
• In-depth support and consultancy – [email protected]
• Or telephone CES on 020 7713 5722