pre-placement presentation

© CSS Corp | Confidential | www.csscorp.com 1 Customer Experience Reimagined© CSS Corp | Confidential | www.csscorp.com 1

Pre-Placement Presentation


What are you looking for,

in your profession?

❑ Money

❑ Stability

❑ Career Growth

❑ All of the above


‘‘We offer Careers, not Just jobs”

- Manish Tandon, CEO, CSS Corp


CSS Corp’s Global Service Delivery Operations

CLARK, PHILIPPINES

Proposed Delivery Center

CHENNAI,(3) INDIA

Delivery Centers

MANILA, PHILIPPINES

Delivery Center

WROCLAW, POLAND

Delivery Center

DALLAS, TX, USA

Sales Office &

Delivery Center

MAURITIUS

Delivery Center

BANGALORE,(2)

INDIA

Delivery Centers

COSTA RICA (2)

Delivery Center

DALIAN, CHINA

Delivery Center

LONDON, U.K.

Regional Office

DRAPER, UT, USA

Delivery Center

NEW JERSEY, NJ

Sales & Client Support

Sales & Client Support

3400

50

500

150

400

100

Delivery Centers

ROMANIA


1400

MILPITAS, CA

Sales Offices

100


Multi-lingual | Multi-channel | Multi-vendor Technical Support Capabilities

8000+Employees

120+Clients

18Global

Centers

25Languages


CSS Corp Services Overview

• Customer Acquisition

• Customer Service

• Technical Support

• Premium Services

• Account Management

& Retention

Customer Experience

Management

• Customer Care

• Technical Support

• Customer Success

• Professional Services

• Sales and Operations

• Education Services

Enterprise

Support Services

• Network Consulting

• Network Engineering

• Network Deployment

and Migrations

• Field Services

• End-to-end 5G

Services

• NFV Acceleration

• Network Support

Services

Network

Services

• Application

Modernization

• Mobile/ Web

Development

• Cognitive Analytics

• Chatbots/ Virtual

Assistance

• Salesforce Integration

• Digital Marketing

• Content Management

• CRM Implementation

Digital

Engineering Services

• GIS Consulting

• Data Acquisition

Services

• Data Processing and

Content Management

• Spatial Analytics and

Insights

• Custom Application

and Development

• Industry Specific

Geospatial Solutions

Geospatial

Technology Services

• Cloud Migration

• Infrastructure Ops

• Intelligent Service

Desk

• Cognitive Automation

• Cloud DR & DB

Migration

• Managed Security

Services

Cloud and

Infrastructure

Services

Powered by CSS Corp’s Cognitive Solutions


Key Digital Platforms from Innovation Labs

Network Services Digital Engineering Services Managed Security Services

NFV Automation SuiteNail-IT

AI-based Testing Tool

Intelligent Security Operations

Center

Customer Experience Management Enterprise Support Services Cognitive Analytics

Digital Experience Suite (B2B)Cognitive Customer Experience

Platform (B2C)Active Insights

Cloud Transformation Services Managed Infrastructure Services Digital Workplace Services

ContelliCognitive IT Operations Platform

CloudMAP & CloudPATHEnd User Computing Solution

(EUCS)


Telecom, Media and Technology

Key clients

Retail and CPG

Healthcare &

Life Sciences

Other

Enterprises


When you are with us, you get…

Remuneration

Attractive Salaries and

perks, along with plenty

of more benefits

Learning

Opportunities

Knowledge-sharing with

peers is encouraged

here

Diverse Work

Culture

We enjoy a multi-cultural

work environment

Reputed

Company

Most importantly, a

BRAND NAME you

would love to be

associated with


Skill + Outreach Training Program

300 Hours of

Instructor Led

Training in a

State of the Art

Facility

Trainings

Technology Training

• Voice & Accent

• Language enhancement

• Culture Sensitization

• Customer Orientation

Program

• Email Etiquette

• Activities

• Hardware

• Operating System

• Networking Fundamentals

• Networking Devices

• WAN & Remote

Connectivity

• Wireless Networking

Soft Skills Training

Access to Techcareer portal Techcareer.co.in “CSS Corp Certified Tech Support Professional”

Product & Process

Training

• Product features, functionality,

version and nomenclature

• Product Registration,

Installation, configuration

• Trouble shooting techniques

• Product known issues

• Process & Tools

Winner of NASSCOM Digital Skills Award 2017


Career Progression at CSS CorpGet to work for a company featured in ETNOW 2019, “Dream Companies to Work For” in India

Career Path

Enterprise Technical

Application Services (ETAS)Network Services / Cloud

Infrastructure & Security

Services (INCS)

Digital Engineering

Services (DES)

1. CSS Corp Certified Routing &

Switching Professional ; 2. CSS

Corp Certified Firewall & Security

Professional

CSS Corp Certified Cloud &

Infrastructure Management

Professional

CSS Corp Certified Application

Development & Testing

Professional

BENEFITS

Technical Skill Upgradation

Industry Certification

Career Transformation & Growth

Preserve TechSupport DNA

Top Talent Retention

Mobilize current workforce for new business,

opportunities & expansion

Attract Talent

Retain Talent

Ready to deploy Talent

Enhance Productivity

Employee

Organization

Source BU

Destination BU

Technical

Support


Work Life Harmony..Never a Tight Rope Walk

Leave, Holiday & Attendance

▪ 24 days – General Leave

▪ 9 days – Festival/National Holidays

▪ Comp-Off

▪ Leave without Pay

▪ Relocation Leave

▪ Hospitalization Leave

▪ Donate your leave option

Hours of Work

▪ Weekly schedule of

5 days * 9 hours

▪ 24 * 7 accessibility

to all premises

▪ Workdays and shift

work timings

subject to project,

client and location

needs

Special Leaves

▪ Maternity leave

▪ Paternity leave

▪ Wedding Anniversary

Leave

▪ Birthday Leave


Travel Safe with CSS Corp’s Transport System (CETS)


Mirth and Merry…Our Sparks of Joy


Nobody Wins as Many Awards as We Do…

30 of Top 50 Telecom

Companies Globally6 of Top 10 Networking

Companies

World’s No. 1 Internet

Technology Company

World’s 2nd Largest FMCG

Company

We partner with some of the most reputed names in

the industry

22+ International Awards in the Last 2 Years

Brand Excellence

Winner of CMO Asia Award

2019 for Brand Excellence in

IT/ITeS Sector.

- Aug, 2019

Best Technical Support Solution

Gold Stevie for Best Technical

Support Solution – Computer Services

at International Business Awards

- Aug, 2019

Customer Service Excellence

Won the Customer Service Excellence

Award 2019 in the “Transformation”

category for its MSP modela

- Sep, 2019

Customer Experience

Management (B2C)

Winner of Gold at The 10th

Annual 2018 Golden

Bridge Awards

- Oct, 2018

95+ Analyst Recognitions in the Last 2 Years


The Word has Spread…


• Excellent English communication

• Basic knowledge in Hardware, Networking and Operating Systems

• Ability to solve technical queries related to Networking and Connectivity Issues

• Practical approach towards Problem Solving

• Excellent English communication

• Basic knowledge in Hardware, Networking and Operating Systems

• Ability to solve technical queries related to Networking and Connectivity Issues

• Practical approach towards Problem Solving

• Ready to work in Night Shift

Technical Support

Engineer

What do we look for?


Eligibility

Technical Engineer

B.E / B.Tech

M.E / M.Tech

MCA

B.Sc (CS) / B.Sc(IT)


Hiring Process

Technical Engineer

Stage 1

Online Assessment (Communication, Networking Concepts)

Stage 2

Ops / Tech Assessment

Stage 3

HR Discussion / Documentation

Provisional Offer


Salary Package

Technical Engineer

Rs.2,12,000 pa

Opportunity to get 3.16L if you outperform

M.E/M.Tech gets Rs.4,00,000 pa

pre-placement presentation

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