premier brochure

Studio Artist: Moshiur Rahman

Project Manager:Salva KhatawProduction Manager: Natasha Campbell-Cross

Trim (WxH): 7.5" x 3.75"Bleed (WxH): 7.75" x 4"Safety (WxH):

Colors: Cyan, Magenta, Yellow, Black, PANTONE 877 C, PANTONE 288 C, PANTONE 144 C, PANTONE 485 C, Double Hit Soft Touch Aqueous, Spot Gloss UV

Level:

Round: 2

File Name: 691_fy15_q1_ty_premier_welcome_kit_r2_a.inddDescription: TY Premier Welcome Kit - Brochure

Client: CitiJob#: CBN-CAA-D24003Date: 3-5-2013Page Count: 1

CITI THANKYOU PREMIER CARD

Directory of Services through April 18, 2015





Level:

Round: 2


Client: CitiJob#: CBN-CAA-D24003Date: 3-5-2013Page Count: 2-3

3 Chapter 1: Card Benefits

7 Chapter 2: Citi ThankYou Rewards

13 Chapter 3: Exclusive Experiences and Expert Concierge

17 Chapter 4: Protection, Security and Financial Flexibility

25 Chapter 5: How to Reach Us

TABLE OF CONTENTS

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Citi ThankYou Premier Card

WELCOME

The Citi ThankYou Premier Card was designed with you in mind. Youll enjoy great benefits, earn points quickly, and be able to redeem them for what means most to you. Youll also have special access to purchase tickets to events and experiences, expert Concierge and a dedicated team of service professionals. Wherever you are and whatever you do,

we want to make sure every experience you have as a Citi ThankYou Premier cardmember is rewarding.





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CHAPTER 1

Card Benefits

CARD BENEFITS

ENJOY A HIGHER STANDARD OF EARNING

With your Citi ThankYou Premier Card, youll enjoy earning ThankYou Points on purchases faster:1

Earn 3 points per $1 spent on dining at restaurants and entertainment, so make sure to use your card when dining out and ordering in, as well as on live performances, sporting events, tourist attractions, museums, zoos, amusement parks, movies, music and more.

Earn 2 points per $1 spent on airfare, hotels and travel agencies, so whether you choose a quick weekend getaway or a long vacation abroad, youll be rewarded for your travels.

Earn 1 point per $1 spent on other purchases. Use your card for everything from your daily commute to your monthly bills, and turn every purchase into points.

Remember, there is no limit on the amount of points you can earn with your Citi ThankYou Premier Card.

3

Dining & Entertainment

Airfare & Hotels

Other Purchases

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5

CARD BENEFITS

Below is an example of how quickly your points can add up:

Category Monthly Spend Yearly Points Earned

3x Dining $360 12,960

3x Entertainment $100 3,600

2x Airfare, Hotels & Travel Agencies $160 3,840

1x Other Purchases $800 9,600

Total Points Earned 30,000

Sample Redemptions* $300 in gift cards $375 in airfare

1-800-THANKYOU

Take advantage of no foreign transaction fees on purchases. For example, if you spend $2,000 on foreign purchases, you will avoid paying $60 in foreign transaction fees, based on a 3% fee that is charged on select Citi cards.

Travel with ease and enjoy global acceptance with Chip Technology.

Add authorized users at no cost and earn points on purchases they make. The cardmember is responsible for purchases made by authorized users.2

*The redemption value of ThankYou Points may vary based on the rewards category. Rewards availability and the number of points needed to redeem for rewards are subject to change at any time.

TRAVEL FARTHER





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CITI THANKYOU REWARDS

CHAPTER 2

Citi ThankYou Rewards7

REDEEM YOUR POINTS FOR WHAT YOU WANT MOST Treat family and friends, or even yourself, to gift cards to popular retailers or pick your reward from an extensive selection of

brand-name merchandise. Choose from top brands like Apple, Nikon, Samsung, Cuisinart and Oakley.

Travel more with fewer ThankYou Points. Your ThankYou Points are worth even more when redeemed for flights through the ThankYou Travel Center as compared to gift cards. For example, 30,000 ThankYou Points can be redeemed for $300 in gift cards or $375 toward a flight (25% more value) on any airline, with no blackout dates.

If you want to redeem for a travel reward but dont have enough ThankYou Points, you can use your Citi ThankYou Premier Card to pay the difference and redeem for flights, hotels, cruises, car rentals and activities.

Want to start enjoying your reward sooner? You can redeem for select rewards from Best Buy on thankyou.com that are available for pick-up at any one of 1,400 nationwide Best Buy locations.3

81-800-THANKYOU





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101-800-THANKYOU


THANKYOU YOUR WAYSM

Shop with Points at Amazon.com and select from millions of products - simply link your ThankYou Member and Amazon.com accounts to get started.4

Use ThankYou Points to get tickets to some of the hottest concerts and live events at LiveNation.com

See it online. Make it your reward. Use Rewards Account Numbers to shop online anywhere MasterCard and Visa are accepted to cover all or part of your purchase with an account credit. Learn more at thankyou.com/yourreward

With ThankYou Select and Credit, you can use ThankYou Points to cover recent everyday charges like dining, entertainment, utility bills, gas, grocery and drug stores with an account credit. Learn more at thankyou.com/SelectandCredit

You can also give ThankYou Points earned from purchases made with your Citi ThankYou Premier Card to another member as a gift or use the ThankYou Point Sharing App to share points with Facebook friends.5

Points Concierge can help if you dont see what you want on thankyou.com. Maybe its private pottery lessons or a hot air balloon ride. A Points Expert can help turn almost any reward idea into a reality.





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11


Points Transfer allows you to transfer your available and qualifying points to air and hotel loyalty programs to get flights faster or enjoy your stay longer. There is no fee and the minimum transfer is only 1,000 points. 1 ThankYou Point equals 1 Air Loyalty mile or 1.5 Hilton HHonors Bonus Points.6

Donate with Points through PointWorthy allows ThankYou Members to use their ThankYou Points to make a cash donation to a wide variety of charitable organizations. Visit thankyou.com/pointworthy to learn more.

With an enrolled Citibank consumer checking account, you have access to Online Bill Pay with Points. So, you can use points, or a combination of points and cash, when paying bills using Citibanks online bill pay option.

As a ThankYou Member, you can combine the points you earn from all your eligible Citi banking and credit card accounts. Log on to thankyou.com to combine your ThankYou accounts and enjoy watching your points add up.

To redeem your points, visit thankyou.com or call 1-800-THANKYOU (1-800-842-6596).

1-800-THANKYOU





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EXCLUSIVE EXPERIENCES AND EXPERT CONCIERGE

ENJOY ACCESS TO EVENTS AND EXPERIENCES

Citi Private Pass offers cardmembers special access to purchase tickets to thousands of events annually, including presaletickets to the years hottest concerts, VIP packages to athlete and chef events, tons of special family-friendly experiences andaccess to complimentary movie screenings and more.

Learn more at citiprivatepass.com

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CHAPTER 3

Exclusive Experiences and Expert Concierge 141-800-THANKYOU





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15

EXCLUSIVE EXPERIENCES AND EXPERT CONCIERGE

LET THANKYOU CONCIERGE TAKE CARE OF THE DETAILS

Whether youre planning a special event or just an evening out, ThankYou Concierge can help make recommendations and reservations for top restaurants. You can also take advantage of ThankYou Concierges Preferred Restaurant Program, an exclusive collection of restaurants many of which offer ThankYou cardmembers a special amenity such as a complimentary appetizer, dessert or glass of wine, Chefs Table or visit, and more, when booked through ThankYou Concierge.

Looking for tickets to a show? ThankYou Concierge can assist with purchasing tickets to concerts, sporting events and live performances, including exclusive experiences for Citi ThankYou cardmembers.

ThankYou Concierge can also plan the perfect itinerary to make your next vacation a memorable one. Enjoy added benefits and amenities through ThankYou Concierges unique Luxury Hotel & Resort Collection, which features top properties around the world, such as Ritz-Carlton, Fairmont, St. Regis and Trump.

If you need assistance with ordinary conveniences, ThankYou Concierge can help you choose a gift for any recipient and occasion, find a fitness club, or schedule a cleaning service.

Simply call 1-800-THANKYOU (1-800-842-6596) or visit thankyouconcierge.com to see how ThankYou Concierge can help you.

1-800-THANKYOU





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PROTECTION, SECURITY AND FINANCIAL FLEXIBILITY

TRAVEL PROTECTION FOR YOUR TRIP Trip Delay Protection makes delays easier to take. From meals to hotel rooms, youll be covered for many unplanned

expenses you might have when you are delayed for 12 hours or more, up to $500 per trip.

Baggage Delay Protection is with you even if your bags arent. If your baggage is delayed for 6 hours or more, youll be reimbursed for items you may need to buy until your bag arrives, up to $100 per trip.

Worldwide Car Rental Insurance allows you to be more confident at the rental car counter. You may be covered against theft or damage up to $100,000 for any rental car in any country when you pay with your Citi ThankYou Premier Card and decline the rental companys collision loss/damage insurance.

Lost Baggage Coverage lets you say goodbye to baggage worries. Youre covered up to $3,000 per person, per trip ($2,000 per person, per bag, per trip for New York residents) if items are lost, stolen or damaged by the common carrier on a trip you paid with your Citi ThankYou Premier Card.

Trip Cancellation & Interruption Protection can help when travel plans go awry. If certain unforeseen events get in the way of your trip, you may be reimbursed for non-refundable trip expenses, like change fees, up to $5,000 per year provided you paid for the trip with your Citi ThankYou Premier Card.

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CHAPTER 4

Protection, Security and Financial Flexibility 181-800-THANKYOUPlease refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for important details you should be aware of such as Whos Covered, Whats Covered, Whats Not Covered and coverage amounts.





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Travel & Emergency Assistance is there for you if you need help before or during a trip. Services are available 24/7 for emergency travel arrangements, travel issues, medical and legal referrals and much more. You wont have to scramble to find services close to your location or worry about asking for help when you dont speak the language.

Worldwide Travel Accident Insurance lets you travel with more peace of mind when you pay for your trip with your Citi ThankYou Premier Card. Worldwide Travel Accident Insurance is a type of coverage that you hope to never need, but it may offer some financial help to you or your loved ones if a tragic accident does occur, up to $500,000 in compensation.

SHOP WITH MORE CONFIDENCE

Citi Price Rewind. Shop Now. Well search for a lower price after you buy. If the same item is found at retailers sites within 60 days you can be refunded the price difference up to $300 per item, and up to $1,200 per year. Start a price rewind at citi.com/pricerewind

$0 Liability on Unauthorized Charges helps protect you if someone uses your card without consent online or offline, so you wont have to worry about paying for charges you didnt make.

Billing Dispute Resolution is there for you if there is ever a problem with a purchase made using your Citi ThankYou Premier Card. We will serve as the liaison between you and the vendor to resolve the issue quickly.

Extended Warranty allows you to add up to a year on your warranty of five years or less so you can feel more confident when you make purchases with your Citi ThankYou Premier Card. Youre covered for up to $10,000 per year.

Damage & Theft Purchase Protection lets you shop with more confidence youre covered up to $1,000 per item, up to $50,000 per year if purchases made with your Citi ThankYou Premier Card are damaged or stolen within 120 days of purchase (90 days for New York residents).


1-800-THANKYOU

Please refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for important details you should be aware of such as Whos Covered, Whats Covered, Whats Not Covered and coverage amounts.

Please refer to your Guide to Protection Benefits or visit www.citi.com/cardbenefits for important details you should be aware of such as Whos Covered, Whats Covered, Whats Not Covered and coverage amounts.

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22


SECURITY FEATURES SO YOU CAN REST ASSURED

The Lost Wallet Service. Sometimes things happen that are out of your control, but that doesnt mean you should be inconvenienced. If youve lost your card, well replace it, usually within 24 hours. In addition, well provide you with emergency cash, subject to your available line of credit and cash advance limit.7

24-Hour Protection from Fraud. Fraud Early Warning monitors your account to detect potentially fraudulent transactions.When we see suspicious activity, we will take appropriate actions to protect your account, including contacting you tovalidate the transactions.

Citi Identity Theft Solutions. Identity theft can be a traumatizing experience. Luckily, our team of dedicated IdentityTheft Specialists can help you contact credit bureaus and assist with police reports.

Visit citi.com/cardbenefits to learn more about the security benefits included with your card and to add additional complimentary safeguards.

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23


A CARD THAT ADAPTS TO YOU

Personal Identification Number. If you need cash fast, your customizable four-digit Personal Identification Number (PIN) givesyou access to over 1.2 million ATMs around the world, so your spending is entirely on your terms.

Flexible Billing. If your originally scheduled payment due date is inconvenient for you, well change it to the beginning,middle or end of the month giving you greater control over when you pay your bills.

Payment Options. We offer a range of easy payment methods to give you the flexibility you need. Pay your bill by mail, overthe phone or online. You can even arrange to have payments automatically deducted from your bank account each month.

Free Annual Account Summary. Get the big-picture view of your finances, with a year-end personal account summarydetailing charges by month and divided into 14 different spending categories. Its easy to use and is especially helpful forbudget planning and tax preparation. You will be able to view your account summary online at citicards.com

Account Online. Track your finances in real time. Whetheryoure at home, on the road or on vacation, youll find thatmanaging your account couldnt be easier. Simply register atciticards.com to see your account balance, confirm paymentsand view your statement. You can even sign up for emailalerts, so youll know when your monthly statements areready without having to log in.

Paperless Statements & Letters. Manage your statementsand legal notices online without all of the clutter. Receiveemail notifications when your statement or legal notice isready to view, and well store up to 7 years of statements onyour behalf.

To see everything Account Online has to offer, visit citicards.com

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WERE HERE TO MEET YOUR NEEDS

24/7 access to personalized customer service, with the option to speak with a dedicated service professional:

Customer Service, ThankYou Rewards program, Concierge: 1-800-THANKYOU (1-800-842-6596)

Helpful Websites:

ThankYou Rewards: thankyou.com

Card Benefits: citi.com/cardbenefits

Online Services and Account Management: citicards.com

Citi Private Pass: citiprivatepass.com

Citi ThankYou Cardmember Exclusive Experiences: citi.com/thankyouevents

Concierge: thankyouconcierge.com

CHAPTER 5

How to Reach Us25 261-800-THANKYOU

HOW TO REACH US





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7 Emergency card replacement outside the continental United States may take a minimum of 48 hours. There may be a service fee associated with a request for 24-hour card replacement.

Citi ThankYou Rewards Citi ThankYou Premier Card Terms and ConditionsCiti ThankYou Rewards is offered to certain cardmembers (you) at the sole discretion of Citibank, N.A. (we), the issuer of your card account (Card Account). ThankYou Rewards or any portion thereof may be revised or terminated with 30 days prior written notice. Any revisions may affect your ability to use the ThankYou Points you have already accumulated. If ThankYou Rewards is terminated, you will only have 90 days from ThankYou Rewards termination date to redeem all your accumulated ThankYou Points (ThankYou Points). Rewards offered by ThankYou Rewards and the ThankYou Point levels required for specific rewards are subject to change without notice.Unless you are participating in a limited-time offer, you will earn: 3 ThankYou Points for every dollar you spend on purchases at restaurants and on select entertainment merchants, including sports promoters,

theatrical promoters, movie theaters, amusement parks, tourist attractions, record stores and video rental stores; 2 ThankYou Points for every dollar you spend on purchases at airlines, hotels and travel agencies; and 1 ThankYou Point for every dollar you spend on all other purchases.Restaurants are classified as dining establishments that primarily prepare food and drinks for immediate consumption by consumers, either on the merchants premises or packaged for takeout, and include bars, cocktail lounges, discotheques, nightclubs, taverns and fast food restaurants. Sports promoters are classified as merchants that operate and promote live sporting events (professional or semi-professional), and may also include sports stadiums. Theatrical promoters are classified as merchants that operate live theatrical productions or concerts, and include ticketing agencies. Movie theaters are classified as establishments that sell tickets and refreshments for movie productions. Amusement parks (including zoos, circuses and aquariums) are classified as establishments that operate parks or carnivals and offer mechanical rides and games and/or live animal shows. Tourist attractions and museums (including art galleries) are classified as establishments that operate attractions and exhibits for tourists. Record stores are classified as establishments that sell CDs and related items, including online record stores. Video rental stores are classified as merchants that rent DVDs and/or games and related equipment for consumer use, including online video rentals. Airlines are classified as merchants that provide air travel. Hotels are classified as merchants that provide sleeping or meeting room accommodations, and may include goods and services that are on a bill for these accommodations by a hotel, motel or inn. Travel agencies are classified as merchants that provide travel information and booking services, and include travel aggregators and tour operators.

TERMS & CONDITIONS

We have the right to add, modify, or delete any Citi ThankYou Premier Card benefit, service, or feature at our discretion, at any time. Citi is not responsible for the products or services offered by other companies. 1 Please see Citi ThankYou Rewards Citi ThankYou Premier Card Terms and Conditions.2 You must pay us for all charges made or allowed by the authorized user. Authorized users are able to get account information and copies

of statements. Before adding him or her to your account, you must let the authorized user know that we may report account performance to the credit reporting agencies in the authorized users name. You also need the authorized users permission to give us any information about him/her that we request and to allow us to share information about him or her.

3 Best Buy does not sponsor, endorse, approve or have any responsibility for this promotion. BEST BUY, the BEST BUY logo and the tag design are trademarks of BBY Solutions, Inc.

4 Amazon, Amazon.com, the Amazon.com logo, and the smile logo are trademarks of Amazon.com Inc., or its affiliates. Amazon is not a sponsor of this promotion. Shop with Points at Amazon.com. Link your ThankYou Rewards and Amazon.com accounts to use ThankYou Points at Amazon.com. Terms and conditions apply. See thankyou.com/terms and Amazon.com/Citi for more information.

5 Taxable Points and Points made unavailable for redemption due to signs of fraud, abuse or suspicious activity in your ThankYou Member Account or due to your failure to make the required minimum payment due on your participating Citi credit card account by the payment due date are not eligible for sharing. Taxable Points are Points obtained through activity unrelated to purchases made with your Citibank Debit MasterCard or with your Citi credit card, as well as Points received for a Citibank checking relationship and bonus Points that may be awarded for opening new Sponsor accounts or for signing up for new Sponsor services. Some restrictions apply. Visit thankyou.com/terms for details.

6 Transfers must be in increments of 1,000 ThankYou Points with a minimum of 1,000 ThankYou Points. You will need an account with the applicable participating loyalty programs in order to transfer points. Following the ThankYou Points Transfer, the resulting reward currency will be subject to the terms and conditions of the applicable Travel Loyalty Program. Timing of posting may vary depending on the Travel Loyalty Program and may take as long as 14 days to process. A submitted request to transfer Points may not be canceled and the Points in a submitted request may not be returned to your ThankYou Account. Thank You is not responsible for, or affiliated with, the Travel Loyalty Programs. Citi makes no representation regarding travel services provided by any of the Travel Loyalty Programs. Additional ThankYou terms and conditions apply and are available at www.thankyou.com/tc.jspx

TERMS & CONDITIONS





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BloomingdalesBloomingdales is not a sponsor or co-sponsor of this program. Bloomingdales Gift Cards are redeemable only for merchandise and in-store services at Bloomingdales and bloomingdales.com. Visit www.bloomingdales.com for complete terms and conditions.Live Nation is a registered trademark of Live Nation Worldwide, Inc.2014 Hilton Worldwide, Inc. Hilton HHonors and all trademarks of the Hilton HHonors portfolio of brands are owned by Hilton Worldwide, Inc. or its subsidiaries.Hilton HHonors membership, earning of Points & Miles and redemption of Points are subject to HHonors Terms and Conditions. Visit HHonors.com/Terms for complete program Terms and Conditions.

2015 Citibank, N.A.Citi, Citibank, Citi with Arc Design, Citi ThankYou, ThankYou, The Lost Wallet, and Private Pass are registered service marks of Citigroup Inc. ThankYou from Citi and Design and ThankYou Your Way are service marks of Citigroup Inc.

We do not determine how merchants or establishments are classified; however, they are generally classified based upon the merchants primary line of business. We reserve the right to determine which purchases qualify for this offer. Purchases not eligible to receive the additional ThankYou Points include, but are not limited to, purchases made at warehouse clubs, discount stores, department stores and convenience stores.You may earn ThankYou Points as long as your Card Account is open and current. If your Card Account is closed, you will not be able to earn ThankYou Points and you will lose any accumulated ThankYou Points that have not been transferred to your ThankYou Member Account. Balance transfers, cash advances, convenience checks, returned purchases, disputed or unauthorized purchases/fraudulent transactions, finance charges, Card Account fees, and fees for services and programs you elect to receive through us do not earn ThankYou Points unless otherwise specified.If you do not already have a ThankYou Rewards Member Account (ThankYou Member Account), one will be set up for you. ThankYou Points earned from purchases post to your Card Account at the close of each billing cycle, and at that time we will transfer the ThankYou Points you earned to your ThankYou Member Account. (Bonus ThankYou Points may take one to two additional billing cycles to post to your Card Account.) ThankYou Points are not eligible for redemption until they are transferred to your ThankYou Member Account. ThankYou Points may not be redeemed and may be lost if your Card Account is not open or current.Amazon.com

Amazon, Amazon.com, the Amazon.com logo and the smile logo, and Shop with Points are trademarks of Amazon.com Inc., or its affiliates. Amazon.com Gift Cards (GCs) may be used only for the purchase of eligible goods on Amazon.com or certain of its affiliated websites. Except as required by law, GCs cannot be transferred for value or redeemed for cash. Purchases are deducted from the GC balance. To redeem or view a GC balance, visit Your Account on Amazon.com. Amazon.com is not responsible if a GC is lost, stolen, destroyed or used without permission. For complete terms and conditions, see www.amazon.com/gc-legal. GCs are issued by ACI Gift Cards Inc., a Washington corporation.Apple

Apple is a registered trademark of Apple. All rights reserved.Best Buy

This promotion is not produced, sponsored, or executed by Best Buy. BEST BUY, the BEST BUY logo and the tag design are trademarks of Best Buy and its affiliated companies. 2014 Best Buy. All rights reserved.

TERMS & CONDITIONSTERMS & CONDITIONS





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Client: CitiJob#: CBN-CAA-D24003Date: 3-5-2013Page Count: 32

ELRETDOS 01/15

For more information on the Citi ThankYou Premier Card benefits,call us toll free at 1-800-THANKYOU, or 904-954-4321 from outside the U.S.

Were here to meet your needs.

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