presentation eseva

8/6/2019 Presentation eSeva

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eSeva

SureshChanda,IAS

Secretary,InformationTechnology

,

April15,2008


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Vision

MeetingaspirationsofcitizenstoprovideSimple

andTrustworthyGovernance

BuildingTrust

T roug eGovernance

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t zen w e

Communicate rather

than

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overnance ec ves

ImprovedG2Cinterface

Betterinternalefficiency

Betterlawenforcement

Transparency

Reductionineffectivecosttouser

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qua access oevery o y


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EGovernanceFor

GoodGovernance

Efficienc

Reliability

Access ty

Convenience

Transparency

Citizenfocus

'

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eGovernanceKeyBenefits

Improved qualityof citizen services

Improved internalefficiencies

Better enforcementof law

Education &

information

-

private sector, e-government will transform

governance.

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PoliticalVision

CatalyzeITinfrastructurecreation

Preparecitizenstoadopt IT

Leverageprivatesectorinitiative

o e

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Definethrustareas


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Strategy HumanResourceDevelopment

reatepoo o ITmanpower

Ca acit buildin

CIOsindepartments

DevelopITArchitecture

PKI

15042008 8ThinkBig,StartSmall,ScaleFast


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Governmentasitistoday

Complex

procedures

and

Hierarchy nsu ate epartments

Slowresponse

PoorG2Cinterface

Lack

of

Transparency LackofReliability

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System System

Government Government

Citizens

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NewstructureofG2C Interface

overnment

Department

overnment

Department

Information Information

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SituationpriortoeSeva

Citizentovisitmulti leofficesevenforsim leserviceslikepayments

. .

Servicehoursnotconvenientformanycitizens

Longjourneysandtraveltimetooffices

Lon Queues Toomuchphysicalinterfacewithofficesstaff

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Citizenservicesc osuretopeop e

Multi leservicesunderoneroof Systemdrivendeliveryofservices

Leastphysicalinterfacewithofficestaff

Convenientandextendedservicehours

ValueforTimeandMoney

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Customer goes to different departments for different servicesCustomer goes to different departments for different services....

Department 1 Process 1 Service 1Service 1

Department 2

Department 3 Process 3

Process 2

Service 3

Service 2

Service n

Department n

Process n

eSeva SystemeSeva System

Centre ofCentre of eSeva Department X Process Xe eva e wor

15042008 14Customer goes to any counter in any center for any serviceCustomer goes to any counter in any center for any service..


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Ambience : The Change

Vanasthalipuram, Hyderabad

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15042008 16


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15042008 17


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BuiltonPublicPrivatePartnership(PPP)model

GOAPContribution

, ,

ServiceProvider

ITinfrastructurelikePCs,Servers,Printers,

Connectivity

Softwareandhardwaremaintenance

RunningexpanseslikeElectricity,Communication,

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a oneryan m sc.expanses


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Serviceproviderispaidtransactioncharges

UtilitybillpaymentsatRs.2.10toRs.5.00

CertificateServicesatRs.10/

yc zen

eSevatakesashareof20%fromtransaction

chargestomeetitsexpanses(Newcontract)

GapinrevenueisfilledbyGOAP

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But

slowly

moving

towards

self

sustainable

model


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eSevaJourney

PilotprojectinHyderabadinDecember1999

eSevalaunchedinHyderabadinAugust2001

49centress readoverinTwinCitiesofH derabad

eSevalaunchedin116MunicipaltownsinJune

199Centresspreadoverin116towns

150+servicesunderoneroof

Electricit Water bills

Motorvehicletax,Housetax

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AndB2Cservicesliketelephonebills,Moneytransferetc


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oversa un c pa owns n es a e

248

centres a e overnmen epar men s

Electricity,WaterSupply,MunicipalServices

ValueAddedTaxReturns,

LandDepartment

Examinationapplicationsandresults

Police, LabourDepartment

FireServicesetc

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3CentralGovernmentDepartments

Passportservices

Railwaytickets

PrivateTelecomphonebills

WesternUnionMoneyTransfer

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TwinCitiesofHyderabad

40 000Transactions erda

INR60millioncollectionperday

un c pa

owns 70,000Transactionsperday

INR60millioncollectionperday

.

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e eva rc ec ure

Developedon 3tierarchitecture

,

CentralServeratsecondtierand

DepartmentalServeratthirdtier.

ClientsandDepartmentsareconnectedtoCentral

Serverthrou hLeasedLineandISDNasbacku

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3rd Tier3rd Tier. . . . . . . . . . . .

De artmental

eSeva NETWORK

ServersS1

Sn

.. .

ISDN

ease ne

C

Router PoolINTERNET

FirewallLeased Line

LAN-1

ISDN

e

n

t

r

Web

2nd Tier2nd Tier

LAN 2LAN 3

l

S

i

Servers

1st Tier1st Tier

DB

Servers

Leased LineLeased Line

t

e

Web

Server

Centre location-1 Centre location- N

( Centre Locations )

ISDNISDN

Counter

Terminals

With

RouterRouter

Counter

Terminals

ar pr n er

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.Printers

. tPrinters

Kiosk Kiosk


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MoreServicedeliverypoints

Convenience

and

Reduced

cost

of

travel

and

time MultipleServicesavailableatonepoint

Any service at any Centre in the city.

Extended

Service

Delivery

Hours 8AMto8PM

Openevenonholidaysforhalfday

Improved

ambience

and

reduced

waiting

time Onlinedataupdationinserver

TimelyandCorrectaccounting

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Improved interface between citizen and Government


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MorenumberofOutlets/Deliver Channelsatno

extracost

Reducedcostofservice

n nean rea t me ataup at onan mon tor ng

ReducedinterfacebetweencitizenandGovernment

DepartmentStaffcanfocusoncorefunctions

Im rovedefficienc inservicedeliver

Higherlevelsofcitizensatisfaction

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eSeva StudybyWorldBank

eSevaisclosetoVERYGOOD WorldBank

withindividualagencies.

The

composite

score

(out

of

5.00)

moved

from

3.39

(Slightly

better

.

eSevahasloweredthecostoftravelbyRs.9.30 pertransactionforitsusers

Waitingtime ineSevahasbeenhalvedincomparisontoagencycounters,from32.9minutesto14.6minutes

On 5 oint scale there has been a si nificant im rovementof0.79pointsinthequalityofgovernance andof0.94pointsinservicequality.

. system) to0.914(eSeva ComputerizedSystem)

eSevasystemwaspreferred overdepartmentalsystemby

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96.84% o respondents


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a nex

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RuraleSeva

CSCProjectinpipeline

TotakebenefitofITtoruralareas

ITenabledkioskconnectedtoDepartmentservers

4680 ios sp anne

Multipleservicestocitizens

Revenuemodel

n ras ruc ure y erv ceprov er

Revenuestream Transactioncharge

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Futureisin

Communication

Pay online

ReceiveService

Online

or ThroughCourier

VerifyOnline

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TheTruth

ITismeanstoanend..

ITcanmakethingspossible

whocanmakeitha en

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An uestions?

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ThankYou

[email protected]

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presentation eseva

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