Presentation Skills+

Tourguiding.wordpress.comHillary Jenkins, Otago Polytechnic 2008

• Presentation is the key to being heard and then understood

• It is not always the content that grabs the listener or user, but the packaging

Examples

http://flickr.com/photos/byebyeempire/24236386

http://flickr.com/photos/fbz/388329695/

A good presentation

• Enables the tour guide to show themselves as the

leader and one responsible for the group

• Helps to ascertain control over the group

• Enables the presenter to identify who is following

and who is not

• Standardises the information passed to all

Good presentation

• Qualities of the presenter

– Presents him/her self first

– Is appropriately groomed

– Is motivated

– Speaks for all to hear and understand

– Uses appropriate language

– Uses their hands to show and guide

Good presentation

– Is synchronized with the layout of material

– Keeps eye contact

– Rehearses his/her speech

– Is well informed

– Is able to answer questions

– Gives apology immediately for those they can’t

– Looks for answers and relates it later

Poor presentation

– Does not introduce themselves at the start

– Speaks in a low voice

– Gives wrong information

– Uses inappropriate language

– Does not cater for all listeners

– Uses their hands overly

– Is not appropriately groomed

– Does not maintain contact with audience

Poor presentation

• Does not prepare speech beforehand

• Manufactures answers to questions

• Does not know when to talk and when to stop

• Does not have good supporting material or signage

Activity

Your task is to:

– Design a marking sheet which can be used to assess the qualities of what makes a good tour guide leader

– This is to be done in pairs and presented to the lecturer as a word processed form