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Company Profile
www.valuelab.it
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Profile
VALUE LAB is an innovative management consulting and IT solutions company specialized in Marketing, Sales and Retailing. Our goal is to help Manufacturers, Retailers and Service companies to improve their commercial performance and strengthen their competitive positioning by integrating:
• Professional services • Data • Information technology • Outsourcing
… in order to support their strategic decisions and operational management of • Markets • Clients / Consumers • Points of sales • Sales force
Founded in 1990, VALUE LAB provides its services from 2 offices in Milan and Rome. The company operates both in Italy and abroad.
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Mission
VALUE LAB’s mission is to help Companies to face their decision-making processes with a rational and objective approach which would allow them to:
Ø Improve their sales performance:
ü Increasing revenues ü Optimizing marketing and sales costs ü Minimizing risk
Ø Strengthen their competitiveness:
ü Optimizing competitive positioning ü Leveraging on the company’s resources and skills
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People
• 2 offices, in Milan and Rome
• 80+ full time Professionals
• Mixed backgroud
• Management consulting • Database marketing and direct marketing companies • Statistical and GIS software vendors • IT consulting and services
• High seniority and specialization in this business
• Many of our professionals closely interact with International Business Schools and Universities
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Relationship
• More than 20 years of business relationship
• KNOW HOW
• Universities and Business Schools • Consulting firms
• DATA
• Lists • Statistical data • Cartography
• TECHNOLOGY
• GIS and statistical software vendors • Business Intelligence and CRM System integrators • Hardware, POS and plastic card vendors
• SERVICES
• Loyalty program, Promotion, Direct Marketing companies • Advertising, Below the line agencies • Media agency
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Clients
• Fast Moving Consumer Goods (GDO) • Fast Moving Consumer Goods (Industry) • Automotive • Luxury & Fashion • Consumer Durables • Petrol • Industrial Goods • Telco & Utilities
• Travel & Leisure • Media • Finance • Restaurant • Pharma & Health Care • Marketing Services • Real Estate • Non Profit
Our Clients are:
• leaders in their sectors • loyal: a growing 70% of our turnover • multinational: over 50% of our turnover
We have a balanced presence in different sectors:
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FAST MOVING CONSUMER GOODS < CONSUMER DURABLES
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PHARMA & HEALTHCARE FASHION & LUXURY
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PETROL INDUSTRIAL GOODS TELCO & UTILITIES AUTOMOTIVE
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TRAVEL & LEISURE RESTAURANT MEDIA & PUBLISHING FINANCE
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SERVICES NON PROFIT PUBLIC LOGISTIC
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Approach
Optimizing the relationship between:
Sal
es F
orce
Poin
ts o
f Sal
e
Cus
tom
ers/
Clie
nts
Company Internal Data
Dat
a Pr
oces
sing
External Data
Ana
lysi
s
Bus
ines
s D
ecis
ions
Geographical Areas
Business Information Data Base
Maps Statistical Data Lists Market
Researches
Data Mining
GIS
Models
Query & Reporting
MARKET COMPANY
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Problem solving VALUE LAB
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Problem solving VALUE LAB
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Business Issues > Market http://www.valuelab.it/argomenti/mercato
Ø Market potential estimation and competitive intelligence Ø Sales forecasting and budget
Ø Business plan / Marketing plan
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Business Issues > Clients /Customers http://www.valuelab.it/argomenti/clienti-consumatori
Ø Customer profiling and segmentation Ø CRM & communities
Ø Loyalty programs and promotions
Ø Direct marketing
Ø Leafleting and local marketing
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Business Issues > Points of Sales http://www.valuelab.it/argomenti/punti-vendita
Ø Traffic building and Location based marketing Ø Network development /rationalization
Ø New store opening
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Business Issues > Distribution Channels http://www.valuelab.it/argomenti/canale-distributivo
Ø Trade marketing policies and plans Ø Trade development /rationalization (selection of channels and points of
sales to be served)
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Business Issues > Sales Force http://www.valuelab.it/argomenti/canale-distributivo
Ø Sales force effectiveness & efficiency (visits and order collection management)
Ø Sales force network development /rationalization
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Problem solving VALUE LAB
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Offer > Consulting & Training http://www.valuelab.it/offerta/consulting
Ø Consulting - Problem solving - Methodology - Processing / Operational assistance - Technological / Technical support
Ø Training - Multi-client (about geomarketing, data mining, database marketing, sales networks) - Mono-client
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Offer > Marketing Research http://www.valuelab.it/offerta/ricerche
Ø Qualitative Research - Focus groups - In-depth interviews
Ø Quantitative Research - Telephone interviews (CATI - Computer Aided Telephone Interview) - Personal interviews (CAPI - Computer Aided Personal Interview) - Web interviews and surveys (CAWI - Computer Aided Web Interview) - Field observation - Mystery shopping / Mystery calling
Ø Industry monitoring - Per sector (Fast Moving Consumer Goods, Fashion & Luxury, Travel, Automotive,
Consumer Durables) - Per theme (Italian Style Worldwide Lab, Mass Customization, Fidelization and
Loyalty)
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Offer > Data http://www.valuelab.it/offerta/liste-dati
Ø Lists Profiled, georeferenced and privacy law-alligned lists for direct marketing about:
‒ people ‒ companies ‒ points of sales
Ø POLIS (socio-economic-demographic segmentation) Detailed to a census area, street and street number level.
Ø Micro-geographical data Detailed to a census area, street and street number level.
‒ People and companies demographics ‒ Potential and competitive intensity ‒ Catchment area of chains and points of sales ‒ Vehicles ‒ … (others)
Ø Data processing Data entry, normalization, georeferenciation, geocoding, deduplication and data enrichment.
Ø Cartography
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VALUE LAB is a certified Business Partner of:
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Offer > Technology http://www.valuelab.it/offerta/information-technology
Ø Software
‒ Business Intelligence ‒ Geomarketing ‒ GIS ‒ CRM ‒ Statistical ‒ Data Quality ‒ Sales Force Automation
Ø System integration / Outsourcing
‒ Design, realisation, customization, integration, test, training, assistance and maintainance of technological solutions which enable the company to be autonomous in managing the functionalities and the use of data.
‒ Outsourced management of technological infrastructures and solutions. ‒ Outsourced management of the business process related to the technological solutions.
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VALUE LAB is a certified Business Partner of:
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Offer > Services http://www.valuelab.it/offerta/attivita-operative
Ø Campaign Management Organization and execution of targeted communication campaigns:
‒ direct marketing (via phone, mobile phone, mail, e-mail, SMS, MMS) ‒ door to door and hand to hand distribution ‒ proximity marketing ‒ points of sales positioning on maps (POI)
Ø Real estate Identification and broking of commercial buildings.
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Location-Based Marketing / Promotion
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Night Time Population Day Time Population
Flow GEO TARGET
Classical below the
line
Personal navigator
leafleting Billboards
Mobile mktg
Proximity mktg
Geo Search Engine mktg
Door to door
Mailing
e-Mailing
POI on map
NON Personal Communication
Personal Communication
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Petrol & Utility - integrated services & solutions
STRATEGY: Loyalty assessment SERVICES: Customer Behavioural Clustering to define focused actions
TECHNOLOGY: Loyalty Database Outsourcing INFORMATION: Business Prospect Locator on line
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Fashion / Manufacturing - integrated services & solutions STRATEGY: Local market analysis and Commercial Priority SERVICES: Sales Force Ranking & Dashboard
TECHNOLOGY: Sales Database, Sales Force routing & scheduling
INFORMATION: Targeting on line the most profitable B2B prospects
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Automotive - integrated services & solutions STRATEGY: Retail Planning & Potential market evaluation SERVICES: Profiling and Executing
INFORMATION: Automotive Cluster & Auto Prospects TECHNOLOGY: BIOL - Address matching engine on line
Telemktg SMS Mktg
Segmentation
Cluster MICRA C3 YARISHIGH 116 93 98HIGH-MEDIUM 101 101 98MEDIUM 59 101 118LOW-MEDIUM 83 110 100LOW 92 103 101VERY LOW 83 85 120
COMO
TAVERNERIO
BLEVIO
TORNO
CERNOBBIO
LIPOMO
MONTANO LUCINO
PARÈ
BRUNATE
CAVALLASCA
GIRONICO
SAN FERMO DELLA BATTAGLIA
MASLIANICO
FAGGETO LARIO
MONTORFANOVILLA GUARDIA
MOLTRASIO
DREZZO
ALBESE CON CASSANO
ALBESE CON CASSANO
ALBESE CON CASSANO
CAPIAGO INTIMIANO
A9E3
5
SS58
3
SP19
SP37
SS340
SP28
SP17
SP19DIR
SS342
VIA CARONTI
SP16
VIA VARESINA
VIA ROMA
VIA BELLINZONA
VIA
RE
GIN
A
VIA TORNO
VIA
ENR
ICO
CAR
ON
TI
VIA
CE
RN
OB
BIO
VIA SAN FERMO
VIA NINO BIXIO
VIA PIO XI
VIA COMO
VIA BRIANTEA
VIA ASIAGO
VIA BROG
EDA
VIA ZEZIO
VIA
GA
BRIE
LE D
'AN
NU
NZI
O
RACCORDO SS340-A9
VIA CONCILIAZIONE
VIA
NAP
OLE
ON
A
VIA PASQUALE PAOLI
VIA
CAR
SO
VIA I MAGGIO
STRADA STATALE BRIANTEA
VIALE VARESE
VIA BORGO VICO
VIA BURGO
VIA PER BRUNATE
VIA DANTE ALIGHIERI
VIA CASTELNUOVO
VIA GIRO
NICO
VIALE INNOCENZO XI
VIA PE
R M
ON
TOR
FANO
VIA VENTI SETTEMBRE
VIALE GIACOMO MATTEOTTI
VIA
CA
NTU
RIN
A
VIA
RE
CC
HI
VIA
MO
NTE
RO
SA
VIA DE CRISTOFORIS
VIA MO
NTORFANO
VIA OLTRECOLLE
VIA SAN FERMO SP17
A9
VIA BRIANTEA
VIA RO
MA
SS342
SS34
2
E35
VIA PIO XI
COMO
OLGIATE
Sede Principale
Filiale
Poli
Territorio
Comuni
Cluster FinanziarioBasso
Medio Basso
Medio
Medio Alto
Alto
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Retail - integrated services & solutions STRATEGY: Predicting revenue with gravity modelling SERVICES: Customer Profiling & Census Area Lifestyle
Direct Mktg Outdoor Adv
Data Mining
Orario di apertura 6-7 7-8 8-9 9-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 18-19 19-20 20-21
Lunedì - Venerdì 0 1 1 1 1 1 1 1 1 1 1 1 1 0 0(0=chiuso; 1=aperto)
Mattina PomeriggioSabato 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1
Market Somministrazione Totale Aggiunta Tabacchi
minimo 22.780 77.815 100.594 70.516
media 31.657 84.942 116.599 74.311
massimo 40.533 92.070 132.603 78.107
Market Somministrazione Totale
Scontrino medio - - -
Stima ERG - - -
Stima VL
MODELLO DI STIMA DEL GIRO D'AFFARI NO-OILVernate (MI)
s.p. 33
INFORMATION: Prospects in the trade area ranked by drive-time TECHNOLOGY: Geo-Intelligence Retail Desktop & Web
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Finance - integrated services & solutions STRATEGY: Network Strategy and Site evaluation SERVICES: Reduce churn rate through Lifetime Analys
INFORMATION: Lifestyle Cluster & List of Movers TECHNOLOGY: Best-matching to ensure Data Integrity
Address & Person Validation, Address Verification, Data Cleaning, Data Enrichment, Geocoding
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Public Sector - integrated services & solutions
STRATEGY: Defining Micromarketing Actions SERVICES: Poll analysis using time series
TECHNOLOGY: Geo-Election Software INFORMATION: Profiled Electoral Rolls
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Piazza Diaz, 2 – 20123 Milano Tel. +39.02.77.88.931 Fax +39.02.76.31.33.84
Salita S. Nicola da Tolentino, 1/B– 00187 Roma Tel. +39.06.91.80.20.01
www.valuelab.it [email protected]