Preventative Maintenance Plan

Guide

the Simple, Smart Way to Properly care For Home Systems and appliances.

What ahS® Preventative Maintenance PlanS can Do For Your hoMe

it’s a fact that your home’s heating, air conditioning, plumbing, appliances, and electrical systems all

require periodic checks and maintenance to help ensure they operate safely and efficiently. it’s also a

fact that many homeowners lack the expertise, time, and desire to complete those maintenance tasks

regularly and proficiently. Fortunately, american Home Shield (aHS®) offers economical preventative

maintenance plans that help you worry less and live more without the added pressure that comes

from owning non-serviced systems and appliances.

Protect.Prevent.PreServe.ProlonG.

deter costly breakdowns

avoid the inconvenience and hassles of

system and appliance failures

Maintain efficiency of heating and air

conditioning systems, which may help

lower your utility bills

extend the life of systems

and appliances

Minimize costly future repairs

AHS Preventative Maintenance Services can:

AHS Preventative Maintenance Services can include many of your home’s major systems and

appliances, including your:

Heating & air

conditioning Systems

Plumbing

electrical System

refrigerator, Washer,

dryer, dishwasher, Built-in

Microwave, and range

BecauSe it can Be coStlY to rePair or rePlace Your valuaBle hoMe SYSteMS anD aPPlianceS, keePinG theM Well MaintaineD iS a SMart Move

AverAge rePAir AnD rePlAceMent coStS*

ON

ON

ON

ON

* as reported in the nationwide survey a Study of homeowners’ appliance and home System Service experiences conducted by Decision analyst (2011) for american home Shield. Further reproduction is expressly prohibited.

ranges/ovens/cooktops

repair: $170replace: $706

refrigerators

repair: $209replace: $1,088

Heating

repair: $316replace: $2,442

Air conditioning

repair: $332replace: $2,390

clothes Washer

repair: $98replace: $571

Main electrical Panel

repair: $210replace: $651

long the leader in innovative home protection plans, aHS has added

preventative maintenance plans to its services to help homeowners

properly care for their home systems and appliances. Home protection

plans and preventative maintenance plans work in different ways to

benefit homeowners and can work in tandem for optimum convenience

and advantage.

aHS HelPS You Protect and Prevent.

PreventAtive

MAintenAnce

PlAn

a home protection plan along with a preventative maintenance plan is a great combination. the two

plans can dovetail to keep your systems and appliances running efficiently and to repair or replace the

system component or appliance if a covered item does break down.

a home protection plan is a service contract that covers the repair

or replacement of many of the home system components and

appliances that fail over time, providing budget protection in the

event of a breakdown.

a preventative maintenance plan is a contract that provides for

a thorough inspection of systems or appliances by a qualified

contractor. Having preventative maintenance services performed

will help to prevent the hassles of breakdowns and help systems or

appliances run more efficiently.

HoMe

Protection

PlAn

heating & air conditioningKeeping your heating and air conditioning system checked and maintained can help

ensure comfort for you and your family in all seasons. An American Home Shield Heating

& Air Preventative Maintenance Plan can:

• Help system run more efficiently

• Help lower utility bill expenses

• avert system failures and help you and your family stay warm in the winter

and cool in the summer

• extend the life of your heating, ventilation and air conditioning systems

• Minimize costly repairs in the future

hoW ahS Preventative Maintenance PlanS** Work to helP You

You can choose the preventative maintenance plans that work best for you and your home. all the

services have distinct and substantial benefits for you as a homeowner.

check and (if necessary)

clean condenser coil

check amperage draw

of condenser motor

check amperage draw

of compressor

check crankcase heater

operation for heat pumps

check system operating

pressures (freon levels)

visual inspection of filter;

replace if customer has

replacement filter

General inspection of

wiring in the furnace and

the ac units

visual inspection of furnace

chambers and burners

check controls and safeties

on furnace

check belts and pulleys

adjust if necessary

check amperage draw

of evaporator motor

lubricate motors if oil

ports are accessible

visual inspection of

evaporator coil if accessible

check and clear primary/

secondary condensation

lines and pans

visual inspection of

exposed flue pipe

test temperature rise

and drop of furnace, ac,

and heat pump

check thermostat operation

Perform carbon

monoxide test

Heating & Air Preventative Maintenance Plan visits include:

check water pressure in home

visual inspection of faucets for leaks

check for slow drains in bathtubs and sinks

visual inspection of shower tiles for obvious cracking or separation

visual inspection of bathtub grouting for cracking and leaking

visual inspection of toilets and tanks for leaks

visual inspection of accessible, exposed drain lines for signs of leaks

check to see if the garbage disposal is working properly

check to see if sump pump is working

test water heater operation

check operation of water heater elements (electric)

check amperage draw of water heater elements (electric)

check operation of water heater gas burner (gas)

check gas valve on water heater (gas)

check thermocouple on water heater (gas)

Flush one gallon water from the water heater

identify location(s) of water shut off valve and tag it

Plumbing Preventative Maintenance Plan visits include:

Plumbingchecking and maintaining your pipes, toilets, water heater, and more can help prevent minor

leaks from turning into major disasters. An AHS Plumbing Preventative Maintenance Plan can:

• Help your water heater and other systems run more efficiently

• Help lower utility bills

• Minimize costly repairs in the future

electrical Preventative Maintenance Plan visits include:

apply anti-corrosive solution on aluminum wires

check for double tapped breakers

check for overloaded circuits

check outlet with tester for open grounds, neutral wires & proper polarity

check smoke detector batteries. replace up to two (2) standard batteries (9 volt if needed)

check visible wiring

open and check main panel

Survey for proper surge protection

test/visual inspection of ground fault circuit interrupter (GFci) outlets and breakers

tighten screws and lugs on breakers

verify main breaker size matches specific electrical conductivity (Sec) cable into home

verify sump pump outlets have power and test sump pump

Perform load calculation on breaker box to ensure system is not overloaded

check and clean main breaker box and tighten wiring as necessary

Provide identification on breaker controls within breaker box (using either a marker or sticker)

electrical SystemPeriodic checks of your home’s electrical system can help keep you and your family safe

and avoid some power interruptions. An American Home Shield electrical Preventative

Maintenance Plan can:

• Help your system run more efficiently

• avert system failures

• Minimize costly repairs in the future

• Provide a level of assurance that your systems are not overloaded

appliancesYour home’s appliances are valuable assets and necessary for your family’s convenience.

An American Home Shield Appliance Preventative Maintenance Plan can:

• extend the life of your appliances

• Help your appliances run more efficiently

• avert system failures

check/adjust leveling of unit

check lid switch operation

check operation of all

console controls

check for water leakage

including hoses

check for visible signs of oil

leakage in transmission area

check drive belt

check tension of drive belt

and pulleys

check pump-out timing

check tub springs for

correct positioning

Appliance Preventative Maintenance Plan visits include:

check/tighten supply connections

(gas/electric)

check/adjust leveling of unit

check operation of all

console controls

check cycling of heat thermostats

check dryer belts

check rollers and glides

check heater wiring/gas

valve connections

check lint filter for

clogged screens

check oven door gaskets

check oven door latch assembly

check surface burner operations

check broiler operation

check oven operation

check electronic ignition system

check erc/Krc delayed

oven operation

check/clean condenser coils

check/clean water

line connections

clean door gaskets for

proper sealing

check/adjust leveling for proper

door closure

check/align door hinges as needed

check fresh food/freezer air temps

check/clean spray arms for proper

operation and cracks

check for possible leaks

check detergent/drying

agent dispensers

check timer and electrical

components

check water temperature and

advise customer if it is not hot

check oven door alignment

check for proper operation

of interlocks

check for stirrer operation

check for control operations

check for turntable operations

check for auto sensor operations

WASHer

DrYer

rAnge

refrigerAtor

DiSHWASHer

MicroWAve

(Built-in)

Put an ahS Preventative Maintenance Plan to Work For You!

everything about aHS Preventative Plans is designed to make your life

easier, including getting started!

to enjoy all the benefits of an aHS Preventative Maintenance Plan today,

simply visit www.ahspm.com to choose and purchase a plan online.

enter your zip code and priority code, if applicable, in the Get Started

box. Plans are purchased in full, with the exception of the Fall Heating and

Spring air combo Package, which has an option for monthly payment, if

you prefer.

after you’ve chosen and purchased a plan, simply give american Home

Shield a call at 1 800 903 5778 to schedule service when you are ready.

You have the option to schedule some or all of your eligible services at

any point within the year. american Home Shield will even send you a

convenient e-mail reminder. (consult your plan summary page for special

servicing requirements.)

if you purchase a preventative maintenance plan for your Heating

and air conditioning system, you may select one or two maintenance

appointments per year. (american Home Shield recommends the

Fall Heating & Spring air combo Package to keep your Heating and

air conditioning Systems running smoothly all year.) if you purchase

maintenance for other systems or appliances, one annual appointment is

included per system.

that’s it! the friendly professionals at aHS will take care of the rest while

you sit back and relax, knowing that your home’s systems and appliances

are receiving the proper maintenance they need to run efficiently.

Be sure to share

your e-mail

address with us

so we can send

you a reminder

to schedule your

preventative

maintenance

service!

SteP 1

SteP 2

SteP 3

When you schedule service, one of the reliable, trusted contractors from

our extensive nationwide network will visit your home to perform the

preventative maintenance. it’s simple to arrange:

Service iS convenient, reliaBle, and HelPFul.

Simply call us at 1 800 903 5778. We will find a qualified

contractor in your area to contact you and set up

an appointment.

on the day of your appointment, the contractor will proceed

through a checklist of standard maintenance.

after the service, we will provide a survey to understand your

satisfaction with the service and follow up as needed.

the american Home Shield name is trusted by homeowners nationwide

for very good reason. at aHS, we are devoted to the upkeep, repair, and

replacement of household system components and appliances. this is

what we do and what we do better than anyone else.

** the services included in the Preventative Maintenance Plans consist primarily of testing and cleaning, are preventative only and do not cover any repairs or replacements

of malfunctioning system components or appliances. Performance of the services is not a guarantee that the systems or appliances services will not malfunction. no

services will be provided for solar, geothermal, or commercial grade systems or appliances. See the Preventative Maintenance Plans agreement for additional limitations

and exclusions.

do you ever worry about the high costs and

inconveniences of unexpected breakdowns

on heating, air conditioning, plumbing, and

electrical systems and equipment? do you

dread the thought of having to repair or

replace expensive appliances?

do you feel that you could do more to

protect and prolong the life of your home

systems and appliances?

are you aware that regular, professional

preventative maintenance can help keep

many of your home systems and appliances

operating effectively and efficiently,

lessening the likelihood of appliance failures,

inconvenient repairs, and helping your

equipment last longer?

did you know that the regular, professional

maintenance of your home’s heating and air

conditioning systems may help lower your

utility bills?

visit www.ahspm.com today!

aHS invented the concept of home protection

plans over 40 years ago. today, we employ over

1,600 people and are headquartered in Memphis,

tennessee. in 1989, we became part of the

ServiceMaster® family of brands, which includes

such leading home service companies as

ServiceMaster clean®, truGreen®, terminix® and

Merry Maids®. the investments and resources

of ServiceMaster have allowed us to set new

standards for customer service, ensuring that

over 1 million american Home Shield customers

nationwide can benefit from our home protection

and preventative maintenance plans.

We have a nationwide network of approved

contractors who can service our preventative

maintenance plans. We also closely monitor

the performance of the network service

contractors through a customer satisfaction

survey program to help ensure the highest

quality service standards.

Whether you need a home protection plan,

preventative maintenance plans, or both,

we look forward to helping you worry less and

live more.

for more information about AHS Preventative

Maintenance Plans, visit www.ahspm.com

or call us at 1 888 454 8226.