prioritizing customer value using kanban · © 2018 5th october 2018 kanban workshop at the pm fair...

© 2018 15th October 2018 Kanban workshop at the PM Fair in PMI Belgium Chapter 1© 2017

©2018

PM Fair 2018

Prioritizing customer value using KanbanMaking the most with scarce resources

© 2018 25th October 2018 Kanban workshop at the PM Fair in PMI Belgium Chapter

Some of My Passions

Agile trainer and coach

IT Project Manager

Columnist, blogger

Former President of PMI Denmark Chapter

Part of PMI’s global agile taskforce in 2015

Reviewer of PMI’s Agile Practice Guide (on its way in 2017

2


The Kanban Method theultra short version….

Upstream and downstream Kanban

Debrief and key take-aways

Hands-on work with upstream Kanban

Optimizing by climbing

Kanban’s Maturity Ladder

1

24

3

5

Focusing on priori-tization principles

© 2018 45th October 2018 Kanban workshop at the PM Fair in PMI Belgium Chapter© 2018

Before we start, I want to ask you something:

Did you ever experience…Bad requirements?

Bad prioritization done by your management?

More work than your team had the capacity to complete?

Unrealistic deadlines?

Do you have any practical experience with the Kanban method?

What do you hope to take back from this workshop?

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The Kanban method: Anultra-short walk-through

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Kanban controls work not people. You build your Kanban system so it fits your context— Kanban can be used for all kinds of knowledge work


Why use Kanban to control your team activities or projects

We visualize invisible work, and we have stopped multitasking. Our tasks flow faster

No competing backlogs! All our work is in our Kanban system and prioritized systematically

Just a glance at our board we get a clear, common view of how our project is doing

There is no wishful thinking in Kanban!


The 3 agendas and 9 values in Kanban

1 Improvement

Transparency

Balance

Collaboration

2Service

Transformation

Customer focus

Flow

Leadership

3Organizational

Change

Understanding

Agreement

Respect

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The Three Change Management Principles in Kanban

Start with what you do now

- Understanding the current processes, as

actually practiced

- Respecting existing roles, responsibilities

and job titles

Gain agreement to pursue improvement through evolutionary change

Encourage acts of leadership at every level in your organizationfrom individual contributor to senior management

2

3

1

9


The 6 general practices (the ‘how-to’) in Kanban

Manage flowLimit Work in

ProgressVisualize

Make policies explicit

Implement feedback loops

Improve collaboratively and evolve experimentally

1 2 3

456

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Upstream and down-stream Kanban

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© 2018 125th October 2018 Kanban workshop at the PM Fair in PMI Belgium Chapter 12

Standard

Expedite

W/deadline

Intangible

Externally blocked Internally blocked Urgent

Work Item Types Queue Break-down Analysis

Ongoing Done

Development

Ongoing Done

Quality Assurance Ready to deploy / DoneClass-of-service

Development

Error correction

Support / maintenance

Ad-hoc tasks

Expedite

Other InfoProject allocations

On call: Mon. Tue. Wed. Thur. Fri.Tasks 0-30

min.

Policies

~~~~~~~ ~ ~ ~

Policies

~~~~~~~ ~ ~ ~

Policies

~~~~~~~ ~ ~ ~

Policies

~~~~~~~ ~ ~ ~

8 4 2 4 2 ∞

4

3

2

1

DoneOngoing

Tasks 30-60 min.

The expedite lane and the red stickies serve the same

purpose

A downstream example: using the practices

1. Visualize 2. Limit work in progress

3. Manage flow

4. Make policiesexplicit


Kanban på projekter

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Risici visualiseresSlut med to-do-

listerDen røde kasse = det område, hvor vi kan kontrollere i gang-værende arbejde

Jeg ved nok til at kunne bedømme om

min leverandør leverer som aftalt

Det ugentlige ”højdepunkter”


Upstream and downstream KanbanService Request Manager (SRM) + Service Delivery Manager (SDM)

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Development

Pool ofIdeas

RiskAnalysis

RequirementsAnalysis

Readyfor development

CommittedOngoing Done Verification Done

Testing

K

L

J

I

F

H

D

∞ 24 - 48 12 - 24 4 - 12

SDMSRM

O P Q

Options Committed Work

Reject

$$ spent acquiring options

Upstream Kanban Downstream Kanban

$$$ spent converting options

4 3 3

Min & Max limits ensure sufficient options are always

available

BCA

E


Focusing on prioritiza-tion principles

3


P

In your upstream Kanban you must decide how to determine what is most important

Pool ofIdeas

RiskAnalysis

RequirementsAnalysis

R

L

∞ 24 - 48 12 - 24 4 - 12

SRM

Options

Reject

$$ spent acquiring options

Upstream Kanban

Readyfor development

O

MK

N

Q

SIs risk a factor that you have to take into consideration?

Is price or time something you have to consider?

What are your scarce resources, and how should

you prioritize your activities?

Is the best possible use of resource bottlenecks the most important prioritization criteria?

Is it the most important project that you must prioritize first when you prioritize your tasks?

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Hands-on work with upstream Kanban

4


Discuss with your team: You have 20 minutes1. Think about your project (or one in the past): How do you currently prioritize the

work that needs to be done? Do you see elements of randomness?

2. How might the Kanban way of prioritizing help you on your projects?

3. Who would you involve, when you do the prioritization?

4. Who would be your Service Request Manager?

5. Suggest how you would build your upstream Kanban board for a team of 6


Debrief and take-aways5


Each team has 5 minutes to present their results

First, each team presents their upstream board: explain how you reached this result

Based on the results from your team work, how does an upstream Kanban board differ from what you do today?

Also explain if/how this way of prioritization might help you on your projects

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Key take-aways

Working with upstream Kanban principles, you will ensure rigid prioritization based on whatever are your scarce resources

Your ability to involve the right people and facilitate decision-making based on mutual agreement will influence project lead times

With Kanban you can ensure that the most important activities are done first

Even if you don’t use the Kanban method for your project, you can use upstream Kanban techniques for prioritization

Of course all of this will only happen if people respect these processes and the agreements made concerning prioritizationprinciples

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Contact information

You can also reach me via LinkedIn, Twitter, and Facebook

annette@xvotodk

www.xvoto.dk

xvoto.wordpress.com

prioritizing customer value using kanban · © 2018 5th october 2018 kanban workshop at the pm fair...

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