prizma scorecard
TRANSCRIPT
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Increase depth
Environment in which poor un- and under-served
Improve service quality
Environment of growing competition
Measure and strengthen impact Environment of poverty and growing inequality
ObjectivesObjectives
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Mission is AnchorG
uides All WorkG
uides All Work
Improve the well-being
of large numbers of
poor women and their families
by providing long-term access to
quality financial services
Increasedepth
StrengthenImpact
Improveservicequality
Vision
To be widelyrecognized
for givingpeoplechoices toimprovetheir livesand buildingcommittedrespectfulrelationships
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Assessing PovertyAssessing PovertyDemonstrate Who We Seek (and Claim) to ReachDemonstrate Who We Seek (and Claim) to Reach
Measure poverty status of clients
New and active
Those leaving the Institution
Measure change in status over time
By score
By indicator Relative to other performance indicators
(e.g., dropout, portfolio quality, etc.)
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Poverty Scorecard As ToolIndicatorIndicatorQuestionQuestionRangeRange
Priz Poverty orecard
Poor
VryPoor 0-2 V
l
r
bl
Non-Poor 3-4 Non-Poor 5+
I dicator 0 1 2
EducationWhat is theeducati level f femalehouseholdhead/s
ouse/part
er?
Pri ry > Pri ry
Residence Where is residence? Rur
l/Peri 10,000
Urb
n
> 10,000
Household ize What is household size? 5 < 5
Household AssetsDoes householdpossessa stereo
Dplayer?No Yes
Transport
AssetsDoes householdpossessa transport vehicle?
No Yes
Meat
onsu ption
Onaverage, howoftendoes household consumemeat eachweek?
Rarely0-2
ti
es/
eek
ometimes
3-5
times/
eek
Often6+
times/
eek
Sweets
Consu ption
Onaverage, howoften
does household consumesweets withmainmealeachweek?
Rarely
0-2
times/
eek
ometimes
3-5
times/
eek
Often
6+
times/
eek
Poverty StatusScore(0-9)
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Scorecard DevelopmentIdentify Indirect Ways to Identify the PoorIdentify Indirect Ways to Identify the Poor
Collect data to identify indicators
Qualitative
Focus group discussions with poor women
Quantitative
NDP early warning data
CGAP Poverty Assessment
National omni us poverty survey
Living Standards Measurement Survey (LSMS)
Identify most robust indicators
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Scorecard DevelopmentUse Criteria to Narrow Indicators to Select FewUse Criteria to Narrow Indicators to Select Few
Essential Critically Important Desirable
Strong proxy for risk ofbeing poor in a givencontext
Simple and clear
Easy to collect
Easy to verify
Non-income (indirect)
Universal applicability (allregions, rural and urban,business and non-business, etc.)
Sensitive to change
Durablerobust long-term
Can be asked of clientswithout intimidation oroffense
Already collected
Can serve as means oftargeting
Can be leveraged forother institutional needs(e.g., credit scoring,marketing, etc.)
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Scorecard DevelopmentDefine Scorecard andData CollectionDefine Scorecard andData Collection
Define range for each indicator
Develop simple scorecardDetermine means and frequency of data
collection
Use existing loan application form
Collect data at entry and each cycle for every client
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Scorecard DevelopmentMake Scoring RoutineMake Scoring RoutineHiddenHidden
Integrate into MIS
Routine data entry
Entered like all other portfolio data Composite score automatically calculated y MIS
Score can e reported and filtered y other varia les
Dropout, crossover, ranch, municipality, loan officer, product,
credit score, loan cycle, repayment, PAR, loan use, etc.
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Scorecard DevelopmentReport (and erify) Data forUse y AllReport (and erify) Data forUse y All
Ensure clear, regular reporting
ForallBoard and staffand key external stake holders
Ensure quality control
Internal auditorL T Quality Assurance (LQAS)
External auditorsample and reporting y internal auditor
Reported in Auditors Management Letter
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Scorecard DevelopmentDemonstrating Replica ilityDemonstrating Replica ility
Itemize development costs
Document cost-effectiveness (Small Enterprise Development Journal)
Document Process (see MFC Focus Note #4)
Estimation of human resources to develop scorecard (working days)
Primary StepsPrizma
senior staff
Prizma
front-line
staff
MFC
TA
MFC
analyst
1. Agree Rationale 5 4
2. Identify data sources 53. Develop indicator pool 7 4
4. Narrow pool to select few 2 2 3
5. Define measures and ranges 2 6 22
6. Develop simple scorecard 2 8 12
7. Develop cut-off points for
categories2 6 12
8. Determine frequency ofcollection
1 2 1
9. Develop reporting formats 2
10. Determine means of qualitycontrol 3 4
Total 31 16 24 46
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Scorecard Use!Mine Data to Improve Social and Financial PerformanceMine Data to Improve Social and Financial Performance
Monitordepth of o treach
Branch, product, loan officer, etc.
Adjust service to reduce drop-out Affirm continued move down market
Shape marketing to core clientele
Staff incentives
Etc.
Monitorprogress towards mission
Change in clients poverty status over time
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Compelling Features
Built by and for practitioners
Butcan serve external stakeholders needs
Embedded in existing operations
Application, MIS, reporting, internal audit Complements other institutional needs
Strategic positioning, marketing, product development
Approach adaptable to other specific contexts
Accurate and credible
Verifiable
Cost-effective
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