SUSAN MATHEWSEmail: susanmathews.2011@gmail.com Phone: +91 9673998243

Experience Summary:

18 years of experience in the IT industry, with 11 years in Customer Delivery Management and 7 years in Quality Management, in both Banking and Financial Sector and Life Sciences domain

Delivery Management- Managing a portfolio generating more than $10 million per year, his includes managing large deals multi-million

dollar deals across multiple months ( at least $10-20M) independently- Exceeded the revenue targets set for the accounts and geographies in the portfolio- Delivery Management of accounts spread over US and Continental Europe (CE), with focus on business development

and expansion in current clientele and for new logos- Strong delivery management skills to manage a large program spanning multiple horizontals and offshore locations

across India. - Worked as a leader of virtual teams, spread across geographies, managing at least $10M of revenues/ 150-250 FTEs- Established Test Center of Excellence for clients from the proposal stage, transition, planning, integration, steady

state and finally to operate in the Managed Services mode- Experience in all areas of software development and testing life cycle - Strong analytical and project management skills, including a thorough understanding of how to interpret customer

business needs and translate them into application and operational requirements- Performed the role of Delivery Manager for 9 accounts in a global delivery model and approximately 300 FTEs and

currently managing an account generating a revenue of close to $45 million- Proposal building and managing client relationships- Operations focus – Planning, utilization, financial management, training and quality management- Involved in organizational level recruitment and management audit and project review activities across the testing

practice

Quality Management- Involved in Quality Management Group activities to define Quality assurance processes in line with ISO 9001:2000

and SEI CMMi L5 guidelines- Involved in organizational level audits and training

Education

Name College/Institution YearMasters in Computer Management Pune University, India 1998Diploma in RDBMS Datapro, Pune, India 1997Bachelors in Computer Science Pune University, India 1995

Certifications

Name Institution YearCertified Lead Auditor for ISO 9001:2000 BVQI, India 2003ITIL Foundation Course certificate Quantum Certification, USA 2005

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SUSAN MATHEWSEmail: susanmathews.2011@gmail.com Phone: +91 9673998243

Foundation Level Certification in Software Testing Indian Testing Board 2009Bullet Proof Project Manager Crestcom India 2011

Software Skills

Operating System MS Windows 98/NT/2000/XP & Vista, MS-DOS.Software FoxPro, MS-DOS, COBOL, VDBASE, EXCEL, LOTUS, VISUAL BASIC, SQL ServerProcess Skills ISO 9001:2000, CMMi, ITILDomain Banking and Financial Services

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SUSAN MATHEWSEmail: susanmathews.2011@gmail.com Phone: +91 9673998243/+91 9850811331

Professional Experience:

Cognizant Technologies Solutions Pvt. Ltd. Pune, India - Feb’08 till Date

Designation Senior Manager – ProjectsSummary of Responsibilities

Role – Offshore Delivery Manager Manage the accounts across different locations Prepare proposals and manage new opportunities Setup and manage Test Center of Excellence from a T&M engagement Plan for and involve in the building and setting up the team Ensure that all the projects comply to the SLAs that are identified Manage all accounts within the budgets and maximize the revenue, profitability and utilization Benchmarking testing KPI’s and charting improvement plans

Role – Offshore Test Manager Ensure that all Quality related processes and benchmarks are followed Liaison with the client to understand the expectations for the projects Plan for the Integration activities Ensure timely project delivery for all the projects Plan to operate the teams at optimum strength. Re-structured the team to operate at a 10:90

ratio (onsite: offshore ratio) from a 40:60 ratio Conduct Project Status Review Meetings Provide support for onsite teams Take initiatives focusing on value addition to the organization and customer

Synechron Technologies Solutions Pvt. Ltd. Pune, India - Oct’05 till Jan’08

Designation Manager – ProcessesSummary of Responsibilities

Heading the Quality Management Group in the Organization and directly reporting to the CEO. Define the Quality Management processes to align them with ISO and CMMi L3 and ensure that

they are implemented by the projects Internal Quality Auditor for the various Departments and projects Conduct trainings, approve project tailoring, organization goal setting, approve project,

organizational level causal analysis and resolution meetings, share best practices across projects, process capability baselines, metrics management

Effective implementation of Tools that are used in the organization in the projects

KPIT Cummins Infosystems Ltd., Pune, India - Oct’04 till Oct’05 – Systems ExecutivePATNI Computers Ltd., Pune, India - Feb’04 till Oct’04 – Senior Software SpecialistNihilent Technologies Pvt. Ltd., Pune, India - Oct’02 till Feb’04 – Associate ManagerKPIT Systems Ltd., Pune, India - May’98 to Oct’02 – Systems Executive

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