WORK Planning

1. Hardware1.1. Identify hardware

1.1.1.Billing1.1.2.Other

1.1.2.1. POS1.1.2.1.1. Peripherals1.1.2.1.2. Bank provided

1.1.2.2. Physical bill stuffing 1.2. Purchase hardware

1.2.1.Vendor1.2.2.Other

1.2.2.1. POS system peripherals1.3. Billing Hardware

1.3.1.Hardware setup1.3.1.1. Hardware config documentation from vendor1.3.1.2. Allocate rack space1.3.1.3. IP allocation1.3.1.4. Firewall configuration

1.3.2.Billing hardware configured1.3.3.Billing OS setup

1.3.3.1. OS config documentation from vendor1.3.3.2. Vendor login authorization1.3.3.3. Vendor testing

1.3.4.Post implementation hardware/OS testing

2. Software2.1. Billing software

2.1.1.Core vendor software2.1.2.Purchase required 3rd party software licenses

2.1.2.1. Reporting application server2.1.2.2. Other

2.2. POS2.2.1.Identify POS software

2.2.1.1. Review with vendor2.2.2.Purchase POS software

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3. Configuration3.1. Billing specific configuration

3.1.1.Internal process definition3.1.1.1. General customer and service workflows in new platform

3.1.1.1.1. New customer activation3.1.1.1.2. Existing customer new service3.1.1.1.3. Self provisioning

3.1.1.2. Financial3.1.1.2.1. Non pay disconnect and physical disconnect of provision able

devices3.1.1.2.2. Collections / Write off3.1.1.2.3. Administration

3.1.1.2.3.1. Managing packages/services3.1.1.2.3.2. General admin (users, db, etc)

3.1.1.3. Reporting3.1.1.3.1. Identify included basic reports in vendor platform3.1.1.3.2. Identify key custom management reports3.1.1.3.3. Identify internal management reporting platform

3.1.1.4. Helpdesk Ticketing3.1.1.4.1. Updated listing of clients

3.1.1.5. Inventory3.1.1.5.1. Define inventory import processes

3.1.2.Products3.1.2.1. Unify existing products, services, costing matrix3.1.2.2. Setup products and pricing

3.1.3.Branding3.1.3.1. Obtain new logo3.1.3.2. Review vendor options

3.1.4.Physical bill3.1.4.1. Determine delivery means

3.1.4.1.1. Identify bill stuff machine3.1.4.1.2. Outsource options

3.1.5.User configuration3.1.5.1. Import of existing platform users into new system3.1.5.2. Internal user definition

3.2. POS interconnect3.2.1.Implementation3.2.2.Testing

3.3. Device provisioning interconnect3.3.1.Provide access to backup device provisioning database

3.3.1.1. Firewall configuration3.3.2.Implementation3.3.3.Testing

3.4. Accounting system export/interconnect3.4.1.Implementation3.4.2.Export data test

3.5. Banking Interconnect3.5.1.Merchant account3.5.2.Bank export examples3.5.3.Implementation3.5.4.Testing

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3.6. Customer Data3.6.1.Existing platform data export

3.6.1.1. Identify available data3.6.1.2. Data cleaning

3.6.2.Data import3.6.2.1. Copy of data structure3.6.2.2. Data testing

3.6.3.Add products, packages, services3.6.4.New data acquisition

3.6.4.1. E-mail3.6.4.2. Debit card data

3.6.5.Other data entry

4. Training4.1. System administration training4.2. Staff training

5. Deployment5.1. Identify switch over date5.2. Final testing

5.2.1.UAT test plan5.2.2.Plan execution

5.3. Decommission subs in existing platform

6. Operations6.1. Internal preparation for changeover

6.1.1.Staff meeting6.2. Customer preparation for changeover

6.2.1.Letter to Regional user6.3. Management server upgrade6.4. DR plan integration and testing

6.4.1.DR plan definition6.4.2.Backup schedule implementation6.4.3.Backup testing

6.5. Management Reporting6.5.1.Identify reports6.5.2.Create reports

6.6. WWW site updates

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