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Finance

International Business

Management

Credit

Overview

1. Personal Crisis

2. Organizational Crisis

3. National Crisis: Emergency Management

Crisis Personal Crisis Crisis

Organizational Crisis Crisis
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Population Crisis

demography

Land Space

Land

Space

Human Se curity Crisis

Human Security Crisis

Security Crisis

AIDS Crisis

AIDS

HIV/AIDS Crisis

HIV/AIDS Crisis HIV/AIDS Crisis

Mid-Life Crisis

Crisis

Mid-Life Crisis

Succession Crisis

Succession Crisis
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CEO

Succession Plan Crisis Management Succession Plan

Level of Crisis

Global

National

Organizational

Community

Family

Individual

Crisis Crisis Individual

Crisis Personal Crisis

Personal Crisis Individual Crisis

Individual Crisis

Crisis

Crisis

Community Crisis

Crisis

Crisis Management Organizational Crisis


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National Crisis

Global Crisis Globalization

Global Crisis

Global Crisis National Crisis National Crisis Organizational Crisis

Community Crisis Family Crisis Individual

Crisis

Individual Crisis

HIV/AIDS Personal Crisis

Community

Community Organization National Global

Level of Crisis Level

Individual Crisis

Family, Community, Organization

Individual Crisis, Organisational Crisis National Crisis

Personal Crisis

Personal Crisis Crisis

Testing Crisis

Crisis Crisis Crisis

Crisis Definition definition

definition

Define

define define

Definition Definition


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Crisis

Affect all segments of society

Caused by a wide range of reasons

Three common elements:

a) A threat to society

b) The element of surprise, and

c) A short decision time

Crisis Crisis

common elements A threat tosociety The element of surprise A

short decision time

Crisis

Crisis

Crisis Personal Crisis

Crisis Crisis Crisis

Crisis Management Crisis

Crisis Management manage

Focus IMPORTANT

YES NO


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URGENT Yes Crisis Management Reduce

No Concentrate Ignore

Crisis Focus (Important) dimension (Urgent)

personal

Crisis Management

Crisis Management

Crisis

- Crisis Crisis

Reaction

Different to the same crisis

Emotional experiences unique

Changing nature of crisis response


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Crisis

HIV/AIDS

Crisis Management Positive action

Personal Crisis

Personal Crisis Model

Crisis

Personal crisis management

Freedom to Choose

Self-awareness


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imagination

conscience

independent will Independent will

Crisis

HIV/AIDS

ARV Treatment

Treatment

Organizational Crisis

UK

During the next five years,

83% of companies will face a crisis

That negatively impacts the profitability of a company 20 to 30%

Crisis UK Crisis

policy

Crisis

profit margin

Organisational Crisis

Crisis Management


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Crisis Organizational crisis


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Crisis Organizational crisis

4 types of Organizational Crisis

1. Sudden fire, explosions, natural disasters, workplace, violence, etc;

2. Smoldering problem or issues start small and could be fixed or averted if someone pay attention or

recognize the potential for trouble.

3. Bizarre a one of a kind crisis

4. Perpetual long-running problem

Organizational crisis

Sudden Smoldering

Bizarre

fast-food fast-food

chain Crisis

perpetual

Crisis

media relations

CMF Crisis Management Framework

management structure

computer brake off

System brake off


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HR

guarantee employment from the cradle to the grave

UN Permanent post

Guarantee employment

Layer

MD

MD Director Deputy Director

company

middle manager bureaucratic

Organizational Chart


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good enough is not enough Excellent

company center of excellent

National Crisis

National crisis emergency management Emergency management

but to acquire wisdom, one must observe observation

wisdom

Natural disaster

Natural disaster

Natural disaster

Natural disaster emergency management

National level Crisis


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UN disaster management training Professional

Emergency management

echnology

Emergency Management

Prompt but short lived first aid and

Longer term recovery and restoration phases (e.g. moving operations to another site)

Increased understanding generate a more resillent society

Emergency management first aid

early recovery late recovery reconstruction

(Anthropology) Sociology

Crisis Management

Emergency

Management

Comprehensive Emergency Management (CEM)

A holistic approach to disasters that takes into account all types, hazards, phases and actors related to

emergency management.

Involves four interlink ing phases

CEM Holistic approach

Model

Four Phases of CEM: unique relationships


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Four Phases of CEM: unique relationships

Four phases of CEM model

emergency medical service

disaster preparedness phase

Planning Training exercise

community education UN Training exercise

Recovery

rebuilding relocation

Multiple Actors

Victims

Private sector

Volunteers

Government

International organization
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International organization

NGOs

Multiple Actors Actors

NGOs International organization

private sector

private sector

UN Form

Private sector

citizenship

NRC Citizenship

Citizenship

Citizenship Citizenship role

Traditional model

Professional model


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Professional Model networking model Problem solving model

Professional Model

Suggests:

People resilient

Individual, group and agencies inevitably involved in disasters

Necessitate flexibility and departures from routine methods

model Organizational crisis

individuals

groups agencies flexibility

Organizational Management

Professional approach

Strengths

Recognizes involvement of many actors

Underscores the need to integrate activities allows for flexibility in response

Advocates resolving the situation even if it means departing from the emergency operations plan

Professional model

Standard operating procedures

Weaknesses

Reduces the importance of the central authority

Fails to recognize the need for hierarchical leadership


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Overlooks importance strategies developed in the past and tested over time

Involvement of many actors create challenges (e.g. coordination of volunteers)

Traditional model professional model

Professional model Flexibility

Traditional

model Professional model

recommendations

model

Model

Level of analysis Traditional model emergency

Professional model emergency (entire responsive)

Traditional model assumption Crisis

Professional model

Tradit ional model breakdown


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