5/28/2018 Public Service Bureaucracies Are Fundamentally Socio Technical Informatio...

http:///reader/full/public-service-bureaucracies-are-fundamentally-socio-technical

Public Service Bureaucracies are fundamentally socio technical information processing systems.

- store information

- Communicates with the general public.

Central role of information processing is an important one.

ICTs are brought in to increase efficiency, effectiveness, transparency, and accountability to the

Public Service Smith, !oorman, and "artin, #$%$&

- Improves service provision

Issues'

(hilst technology is beneficial there are accountability issues

%. Privacy issues

#. )nline accessibility issues e.g. hac*ing of information

+. Training of Staff to use the new system

. uestion of accessibility by everyone in the country for e.g. rural areas where there is

limited internet service

Solutions'

- Proper firewall security

- Setting up of TT Connect in rural areas to accommodate access to internet and

computers.

Public Sector issues with ICT'

- !eed for new accountability arrangements

- ICT ta*es over some tas*s held by humans

-

To get'

5/28/2018 Public Service Bureaucracies Are Fundamentally Socio Technical Informatio...

http:///reader/full/public-service-bureaucracies-are-fundamentally-socio-technical

%. ocumentation

#. escription of the unit

+. structure

citation

Smith, "atthew /.0 !oorman, "erel 1.0 and "artin, 2aron 3. #$%$& 42utomating the Public

Sector and )rgani5ing 2ccountabilities,4 Communications of the Association for Information

Systes' 6ol. #7, 2rticle %.

5/28/2018 Public Service Bureaucracies Are Fundamentally Socio Technical Informatio...

http:///reader/full/public-service-bureaucracies-are-fundamentally-socio-technical