User Guide

Publishing & Distribution Services

Inspire, Illuminate, Ignite!

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Contents THE BASICSWelcome 3Creating&ManagingYourAccount 4NavigatingYourAccount 4

CREATING PRODUCTSPrintSpecifications&Templates 5GraphicDesignServices 6PrintingFacts 6eBookConversion 6DVDMastering 7MultimediaProductionServices 8ISBNs,Copyrights&More 8UploadingYourFiles 9

ORDERING PRODUCTSPlacingOrders 10SyncingYourShoppingCart 11MonthlyDistribution/SubscriptionPrograms 11

SELLING PRODUCTSRetailSales&Distribution 12eBookSales 16

SHIPPING / DISTRIBUTIONCustomizingYourPackingSlip 17Shipping 17ShippingNotificationEmails 18

CUSTOMER SERVICEReturns 18Invoicing&Payments 19Reports&Statements 19Inventory 20FAQs&ExpertGuidance 20ContactInformation 20

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Welcome to Vervante! Weofferon-demandpublishinganddistributionsolutionsforbooks,eBooks,CDs,DVDs,trainingand

coachingprograms,informationproducts,carddecks,calendarsandmoreusingstateofthearttech-

nology,customgraphicdesignservicesandprojectsupporteverystepof theway.Weareproudto

servetheon-demandpublishingneedsofworld-classentrepreneursandbusinessowners,aswellas

home-basedsolobusinessowners,self-publishedauthorsandleadersthroughoutawiderangeofin-

dustriesincludinghealthandfitness,finance,foodandmore.Wealsoworkwithinternationalcorpora-

tionsincludingIBM,JuniperNetworks,andAltovaSoftwarewhohavetrustedusfornearly20yearsas

theirgo-toresourceforprintingthousandsofbooks,trainingmanuals,guides,industryresourcesand

otheressentialproducts.

HereatVervante,wearereadyto leveragedecadesofcombined industryexperienceand insightto

makesurethatyourproductseffectivelyshareyourmessage,elevateyourbrandandhelpyoustand

outfromthecrowd.Wecombineboutique-styleserviceandpersonalsupportwithinternationalcorpo-

rateknowledgeandexperiencetohelpbringyourpublishingdreamstolife.

Publishingisn’tjustaboutbooksanymore;it’saboutcreatingpowerfulconnectionsthatleavelasting

impressions.Weareheretohelpyoucreatebeautiful,functionalandfullybrandedproductsthatyour

customerswilllove.AddVervantetoyourteamandyou’llsoonbecallingusyoursecretweaponforlead

generation,passiveincomeandexplosivebusinessgrowth.

Inspire, Illuminate, Ignite!

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THE BASICSCreating and Managing Your Account

Ifyouhaven’talready,pleasecreateyourfreeAuthorAccount.JustgototheVervante

homepageatwww.vervante.com,clickonthe“Sign In”linkatthetopofthepageandfollowthedirec-

tionsforcreatingyournewaccount.

Onceyoulogin,you’llbetakentoyourAuthorDashboard.Thinkofthispageasyour“missioncontrol”

forVervante.It’sanall-in-onelocationforplacingorders,checkinginvoices,customizingproductsand

more.FromyourAuthorDashboard,youcan:

• Placeanorder

• Viewyourordersandtheirstatus

• Viewanddownloadreports

• Manageandupdateyourprofile

• Updateyourcreditcardinformation

• Uploadyourprintandaudiofiles

• PurchaseISBNandUPCcodesforretailsalesofyourproduct

• Customizepackingslips

• Accessfreeresources

• Andmuch,muchmore….

Navigating Your AccountChanging/updating credit cards: Ifyouneed

toupdateyourcreditcardinformationoradda

newcreditcardforyourVervanteaccount,click

on the link that says“Update Your Credit Card

Info”intheMyProfilesection.Thiswilltakeyou

toapagewhereyoucanaddnewcreditcards,

deleteoldonesandselectoneasthedefaultto

useforfuturetransactions.

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How do I get back to my Author Dashboard? If you are logged in, viewing a different page on the Ver-

vante website, and want to navigate back to the Author

Dashboard,gotothetopoftheVervantewebsiteandclick

on“Hello[YOURNAME],”thenselect“Home”toreturntoyour

AuthorDashboard.Ifyouarenotloggedin,select“Login”at

thetopofthepage,enteryourusernameandpassword,and

you’llbetakendirectlythere.

CREATING PRODUCTSVervanteofferson-demandpublishinganddistributionsolutionsforbooks,CDs,

DVDs,trainingandcoachingprograms,informationproducts,carddecks,calendars,

journals,binders,bookmarks,greetingcardsandmoreusingstateofthearttechnology,

customgraphicdesignservicesandprojectsupporteverystepoftheway.

Greatproductsdeservegreatpackagingandwearehappytoalsoofferalargevarietyofpackaging

optionsthatworkforeverythingfromretailsalesandhomestudycoursestotrainingmaterialsand

coachingprograms.

Print Specifications & TemplatesWhenyou’rereadytoformatyourproduct,clickHEREtoaccessprintspecsandtemplatesforawide

varietyofproductsavailableonourwebsite“Templates”pageincluding:

• Binders

• Books

• Calendars

• Cards

• DiscArt

• DiscPackaging

• USBPackaging

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Graphic Design ServicesOur design team can work with you to create beautiful, functional and fully-branded products that

supportleadgeneration,createnewrevenuestreamsandboostbusinessgrowth.Weofferprofessional

graphicdesignservicesfor:

• Bookcovers

• Bookformattingandlayout

• InformationProductsincludingbinders,postcards,bookmarksandanythingelseincludedinyourproduct

• CDandDVDproductsincludingdiscartandpackaging

• Carddecksandgreetingcards

Weguaranteethatyouwillbethrilledwiththeresultsandwewillworkwithyoutomakesureyouare

completelysatisfiedwiththefinishedproduct.

Torequestagraphicdesignquoteforyourproject,gototheGraphic Design Quote Requestpageon

ourwebsite.

NeedIdeas?Besuretoclickonthe“View Portfolio”linkonthatsamepage.

Printing FactsWe print our books using Xerox DocuTech digital technology in black and white and full color.

Books and information products printed in black and white are printed on 30% recycled paper.

Our standard house stock is 20# bright white.

Book covers are printed on 12 pt C1S cover stock. Covers can be film laminated for an extra charge.

eBook ConversionWecanconvertyourmanuscriptintoeBook-friendlyKindleMOBIandstandardEPUBformats.Turnaround

timeisgenerally5-7businessdays.Wearehappytoprovideanestimatepriortoconvertingyourbook.

Pleasenotethefollowingdatapointsthatarenotpermittedinyouritemsummary:

• Hyperlinksofanykind,includingemailaddresses.

• Requestforaction(i.e.:“Ifyoulikethisbook,pleasewritemeareview.”).

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• Advertisementsorpromotionalmaterial(includingauthorevents,seminars,etc.).

• Contactinformationfortheauthororpublisher.

• Phonenumbers,physicalmailaddresses,e-mailaddresses,orwebsiteURLs.

• Alternativeorderinginformation(suchaslinkstootherwebsitesforplacingorders),oralternative

shippingoffers(suchasfreeshipping).

IfyouwouldlikeyourbookconvertedtoaneBookformat,pleaseuploadyourbookviathe“Upload

Files” link on your Author Dashboard. Or, if we already have your book, please send us an email at

customerservice@vervante.com and let us know you would like your book converted. One of our

teammemberswillbeintouchwithyouwithin48hoursregardingyourrequest.

DVD MasteringForDVDproductsandduplicationweneedacorrectlyauthoredDVDMaster.SimplyrecordingaQuick-

TimeorWindowsMediafileontoadiscwillnotmake itaDVDMaster.DVD-Video isanestablished

formatthatcontainsmanystandardsandspecificationsnecessarytoensurefunctionalityandcompat-

ibilityacrossmanydifferentplayers.Inaverysimplifiednutshell,theDVD-Videospecs(forNTSC)are:

Video

• MPEG-2format(2-8Mbps)

• 23.976or29.97FPS

• 720x480resolution

Audio

• PCM,AC3,orDTSformat(64-1500Kbps)

• 1-6discretechannels

• 48kHzsamplerate

Disc

• StreamsmixedintoVOBfiles

• AllcontentinVideoTitlesets

• UDFfilesystem

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Multimedia Production ServicesWouldyouliketoaddintroandexitmusictoyourCDs?Howaboutsomehelpturningrawvideofilesinto

professionallyeditedDVDproductscompletewithmenusforeachdisc?Ourmultimediaproductionteam

canhelpyoufix,convert,modifyorcreatecontent,andauthorCDorDVDMasters.Ourservicesinclude:

• DVD-VideoAuthoring

• AudioCDAuthoring&DataCD/DVDAuthoring

• DataRecovery

• FormatConversions

Getting started is easy:

• CompletetheMultimediaServicesProjectRequestformHERE

• Uploadyourvideooraudiofilesusingthelinklocatedinyourauthoraccount.

• Oryoucansenddiscs,tapes,portableharddrives,orflashdrivesdirectlytous.Mailthemediatousat:

VervanteMultimediaServices

400NorthGenevaRd,STEC

Lindon,Utah84042

FormoreinformationaboutourMultimediaServices,clickHEREoremailusatcustomerservice@ver-

vante.com.

ISBNs, Copyrights & MoreISBN: Ifyouplantosellyourbook,youmusthaveanISBNcode.AnISBN(InternationalStandardBook

Number) is required for books sold through retail channels such as Amazon or wholesalers such as

Baker&Taylor.YoucanpurchaseanISBNfromVervanteoruseonethatyoumayhavepurchasedonline.

VervantesellsISBNnumbersandyoumaypurchasethemdirectlyfromyourAuthorDashboard.Ifyou

purchaseyourISBNthroughVervante,youarethesoleownerofthatnumberandVervanteretainsno

rightstoitoryourcontent.

Universal Product Code (UPC):AUPCbarcodeisrequiredforCDorDVDproductssoldthroughretail

channelssuchasAmazon.VervantesellsUPCcodesandyoumaypurchasethemdirectlyfromyourAu-

thorDashboard.IfyoupurchaseaUPCfromVervanteyouowntheUPCandVervantehasnorightstothe

UPCoryourcontent.

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Managing Your ISBNs and UPCs:OnceyoupurchaseISBNsorUPCsfromVervante,youwillbeable

toaccessthemallfromyourAuthorDashboard.Justclickonthe“ManageISBNTitles”or“ManageUPC

titles”linksvisibleintheISBN&UPCsection.

Library of Congress Control Number (LCCN):TheLCCNnumber isaunique identificationnumber

thattheLibraryofCongressassignstotitles.Thisisnotthesameasacopyrightregistrationwiththe

LibraryofCongress.ThereisnochargeforregisteringyourbookwiththeLibraryofCongress.Youcan

completetheApplicationtoParticipateonlineandyouwillreceiveanaccountnumberandpassword,

usuallywithintwoweeks.OncethebookiscompleteyoucansendacopytotheLibraryofCongress.

Theaddressis:

LibraryofCongress

CataloginginPublicationDivision

101IndependenceAve,SE

Washington,DC20540-4320

Copyright Registration: Copyrightregistrationofyourbookisimportantandasimpletaskthatwillpro-

tectyouandyourbook.Formoredetailsandtoregisteryourbook,gotohttp://www.copyright.gov/.

Uploading Your FilesWe’reexcitedthatyourfilesarereadytogo!Herearethequick-and-easystepsforuploadingthemto

VervanteHQ.

• LogintoyourAuthorDashboardbyclickingonthe“LogIn”buttonontheVervantewebsite.

• Clickonthelinkthatsays“UploadFiles”

• Youwillgotoapagecalled“SpecificationDocument.”Findthesectionforthetypeofprojectyou

aresubmitting(book,CD,binder,etc.)andfilloutasmuchinformationasyoucanfortheproduct’s

specifications.Clickonthe“Submit”buttonatthebottomandyouwillbetakentoalinkforattach-

inganduploadingyourfiles.

Print filesshouldbeinaPDFformat.

Audio filesshouldbemp3orwavfiles.

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Adding extra items

Youarewelcometoincludeitemswithyourinformationproductthatwedon’tproducesuchasat-shirt,

specialmarkersoragiftforyourcustomer.Pleaseincludethisinformationwithyourquoterequest.We

willassignapartnumbertotheseitemsandyoucansendthesetoourproductionfacility.

Whenyou’re readytosendtheextra items in,pleaseemailcustomerservice@vervante.com, letus

knowwhatyourplansare,andwewillprovideyouwiththeaddressandaformtobeincludedwith

theshipment.Pleaseincludethepartnumberwhenyousendtheseitems.We’llreceivetheitemsinto

inventoryandyoucankeeptrackofthequantitiesbycheckingyourInventoryReportavailablefrom

yourAuthorDashboard.

OOPS – you found a mistake!Noworries–Youarewelcometosendusupdatedfilesforyourproduct

atanytime.Thereisnochargeforchanges.

WemovequicklyhereatVervantesothatyourproductscanbesharedwiththeworldassoonaspos-

sible.Assoonaswereceiveyourprint-readyfiles,yournewproductwillbeaccessibleviayourpersonal

VervanteAuthorDashboardwithin24-48hours.Ifthereareanyissues,wewillletyouknow.Ifnot,you

willreceiveanemailonceithasbeenaddedtoyourAuthorDashboard.Assoonasyouseetheproduct

listedinyourAuthorDashboard,youcanstartplacingordersrightaway.

Ordering ProductsPlacing Orders

Weknowyourtimeisvaluable,sowe’vemadeitsupereasytoplaceordersforyourproducts.

• First,logintoyourAuthorDashboardbyclickingonthe“LogIn”buttonontheVervantewebsite.

• Thefirstthingyou’llseeatthetopofyourAuthorDashboardpageis“PlaceanOrder.”Clickonthat

linkandyouwillseealistofallyourproducts.

• Fillinthequantitydesiredforeachproduct,thenclickon“Order”toaddthemtoyourshoppingcart.

• Fillintheshippingaddressandselecttheshippingmethod.Clickon“PlaceOrder”atthebottom

andyourproductswillbeontheirway!Questions?Justletusknow,we’rehereforyou!

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Quick delivery is our middle name – most orders are printed and shipped within 3-5 business

days. Need it sooner? No worries. We can often accommodate rush orders, send us an email at

customerservice@vervante.com withyourrequestandwe’llbehappytohelp.

Syncing Your Shopping CartIfyouuse1ShoppingCart,InfusionSoft,Nanacast,PayPal,ClickBank,WahmCart,Volusionoranyother

onlinesalesresourceforyourproducts,wecanhelpyouestablishautomaticprocessesfordelivering

orderinformationdirectlytoVervanteforfulfillmentanddistribution.

Wehavenoshoppingcartpreferenceandwecanprocessyourordersfromanyshoppingcartormer-

chantsolution.Orderscanbeprocessedinfourbasicways:

• Automaticallyprocessedfromemailsgeneratedfromyourshoppingcartorotherapplication.

• AutomaticallyprocessedfromanemailnotificationsetupintheVervante-specifiedformatoutlined

below.

• YoucanlogintoyourVervanteaccountandmanuallyplaceorders.

• Sendingordersbyemailtoorders@vervante.comforprocessing.

PLEASE NOTE:EachofyourproductswithVervantewillbeassignedapartnumber.Thispartnumber

mustbeincludedonallemailedorderrequests.

Monthly Distribution / Subscription ProgramsYoucansendusanexcelspreadsheetwithyourmonthlydistribution/subscriptionprograms.Send

thislistorexcelfiletocustomerservice@vervante.comandwewillprocessandimportthebatchof

ordersforyou.

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Selling ProductsRetail Sales & Distribution

Would you like to add your book, CD, DVD or information product to theVervante

publicbookstoreandletustakecareofthehassleofcreditcardtransactionsandfulfillment?Orper-

hapsyoualreadyhaveawebsiteandsalepageforyourbookorproductandyouarejustlookingfor

additionaldistributionchannels?Youhavecometotherightplace.Wewillbehappytoaddyourbook

orproducttoanyofthefollowingchannelsfordirectsales:

• VervanteBookstore

• Amazon.com

• Barnes&Noble.com

• Barnes&NobleNook

• Baker&Taylor

• AmazonKindle

BooksandotherinformationproductssuchasCDs,DVDs,coachingortrainingprogramscanbelisted

onVervante.comorAmazon.com.

OnlybookscanbelistedwithBarnes&NobleandBaker&Taylor.

Allactivityisavailableinyouronlineaccount.Eachmonthwewillreconcilesalesofyourproductsand

sendyouastatement.Ifyouhaveacreditoflessthan$100thebalancewillremaininyouraccount.If

thecreditismorethan$100oronceyouraccountreaches$100forsaleswewillsendyouacheckor

refundviaPayPal.

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Amazon MarketplaceAmazonMarketplaceisthemostpopularoptionbecauseAmazononlytakesa15%discountplus$1.35per

transactionfee.WereceivetheorderswhenyourbookorproductispurchasedonAmazon.Thetransactionis

enteredinyourorderreportinyourauthoraccountsoyouwillseealltransactions.AmazonpaysVervantefor

transactionsandwewillreconcileyourAmazonpurchaseswithyourmonthlyinvoice.Yousettheretailprice

forthebookinAmazonMarketplace.TheVervanteprintingandpostagecostsarejustexamples.Theactual

printingcostisbasedontheactualbookspecsandthepostageisbasedonweightandshippingmethod.

Amazon Marketplace Sample TransactionPurchasePriceonAmazon* $20.0015%AmazonCommission $(3.00)PerTransactionFee $(1.35)ReimbursementforPostage $3.99TotalAmazonTransaction $19.64

CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36

TotalProfitonAmazonMarketplaceTransaction $10.28*Estimates Only

Amazon AdvantageAmazonAdvantageisaconsignmentprogramwithAmazon.Whenwelistyourbookinthisprogram,

Amazonwillorderusually1-2initialcopiesfortheirinventory.Whenthebookissold,Amazonwillship

thebookdirectlytothecustomerandwilltakea55%discountontheretailpriceofthebook.Youare

alsoresponsibleforthepostagecoststoshipthebooktoAmazon.

Amazon Advantage Sample TransactionSuggestedListPriceonAmazon* $20.0055%AmazonCommission $(11.00)TotalAmazonTransaction $9.00

CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36

TotalProfitonAmazonAdvantageTransaction $(.36)**Estimates Only

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Barnes & Noble.comBarnes&Noble.comisaconsignmentprogram.Whenwelistyourbookinthisprogram,BN.comwill

orderusually1-2 initialcopies fortheir inventory.Whenthebook issold,BN.comwillshipthebook

directlytothecustomerandwilltakea40%discountontheretailpriceofthebook.Youarealsorespon-

sibleforthepostagecoststoshipthebooktoBN.com.

Barnes & Noble Sample TransactionSuggestedListPriceonBarnes&Noble* $20.0040%Barnes&NobleCommission $(8.00)TotalBarnes&NobleTransaction $12.00

CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36

TotalProfitonBarnes&NobleTransaction $2.64**Estimates Only

Baker & TaylorBaker&Taylorisoneofthelargestwholesaledistributors.Wecanlistyourbookintheirdatabaseandthenany

bookresellercanorderandstockyourbookintheirstore.Baker&Taylorsellsanddistributestobookstores,

internetandphysicallocations,suchasAmazon,Border,Barnes&Noble,etc.IfyourbookislistedintheBaker

&Taylordatabase,acustomercanalsospecialorderthebookfromanybookstore.Baker&Taylortakesa55%

discountoffofthepriceofthebookandyoupayforshippingtotheBaker&Taylorwarehouse.Thereareno

pre-orderswiththisprogram.Baker&Taylorwillonlyorderyourbookiftheyhaveanorderforthebook.

Baker & Taylor Sample TransactionSuggestedListPriceonBaker&Taylor* $20.0055%Baker&TaylorCommission $(11.00)TotalBaker&TaylorTransaction $9.00

CosttoprintbookwithVervante* $6.98Costtoshipbook(MediaMail)* $2.38TotalCosttoPrint&Ship $9.36

TotalProfitonBaker&TaylorTransaction $(.36)*Estimates Only

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NOTEPleasenotethattherearesomerisksassociatedwithlistingyourbookwithAmazonAdvantage,Barnes

&NobleandBaker&Taylor.Theseare:

1.Yoursuggestedlistpricemaynotbewhatthebookisactuallylistedforonthesesites.Thesecom-

panies may chose to list your book at a discounted price and you may then have a competitive

situationwhereyouhavethebooklistedonyoursiteforthefulllistpriceandthedistributormay

besellingitatadiscount.

2.IfyoulistyourbookwithBaker&Taylor,Amazonmayimportthislistingandchosetosellyourbook

atadiscount.ThebookonAmazonwillshow“OutofStock”andmaynevershowinstockbecause

AmazonmightlistthebookbutneverorderitfromBaker&Taylor.

WehighlyrecommendtheAmazonMarketplaceoptionforafewimportantreasons:

• Youcontrolthelistprice

• Theproductisneveroutofstock

• Weshiptheproductsoyouknowwhoisbuyingyourbook

• Youpay15%commissionplus$1.35pertransactionandyouarereimbursed$3.99forpostageand

shipping

• Wehavefullcontroloverthelistingsoifyouwanttomakechangesorupdatetheproductdescription

orprice,wecandothisforyouquicklyandeasily

Ifyouwouldlikeyourbooklistedinanyofthesedistributionchannels,weneedthefollowinginforma-

tion.

An ISBNnumber (InternationalStandardBookNumber) is required forbooksandCDssold through

retailchannelssuchasAmazonorBaker&Taylor.VervantesellsISBNnumbersHERE.

AUPCcode(UniversalProductCode)isrequiredforaDVDproductsoldthroughretailchannelssuchas

Amazon.VervantesellsUPCcodes HERE.

Ifyouwouldliketolistyourbookinanyoftheseretailchannels,pleasefillinandsubmittheform HERE.

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eBook SalesWecanlistyoureBookforsalesonAmazonKindleandBarnes&NobleNook.

Amazon Kindle

YouwillbepaidaroyaltyofftheListPriceaccordingtothefollowingterms:

Amazon Kindle Min List Price Max List Price RoyaltyLessthanorequalto3MB $.99 $200.00 35%Greaterthan3MBandlessthan10MB $1.99 $200.00 35%10MBorgreater $2.99 $200.00 35%Lessthan50MB $2.99 $9.99 70%

• IfVervanteisnotlistedasthepublisherofthephysicalbookwemustobtainastatementinwriting

thatstatesthatVervanteholdsthebookpublishingrightstothespecifictitle.

• DonotuseanISBNfromaprinteditionforyourdigitaledition.IfyouwanttoincludeanISBNfor

thedigitalversionofyourbook,itmustbeauniqueISBN.YoucansupplyyourownISBNoryoucan

purchaseanISBNfromVervanteviayourAuthorDashboard.

• 70percentroyaltyoptionappliesonlytopurchasesofqualifyingDigitalBooksbycustomersinthe

U.S.,U.K.,Canada,Germany,Austria,Switzerland,Luxembourg,andLiechtenstein.

• For more details and information about eBook formatting, publication and sales, please see our

Expert Guides.

Barnes & Noble NookYoumustensurethattheeBookListPrice:

• IsnotgreaterthantheeBook’sListPriceatanyotherretailer,website,orsaleschannel.

• IsnotgreaterthantheeBook’sprintedition(ifapplicable).

• Complieswiththeminimumandmaximumpricingpolicyasstatedabove.

• YousettheListPriceforeacheBookbetween$0.99and$199.99.Youwillbepaidaroyaltyoffthe

ListPriceaccordingtothefollowingterms

Nook List Price Royalty$2.99-$9.99 65%$.99-$2.98 40%$10.00-$199.00 40%

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• IfVervanteisnotlistedasthepublisherofthephysicalbookwemustobtainastatementinwriting

thatstatesthatVervanteholdsthebookpublishingrightstothespecifictitle.

• DonotuseanISBNfromaprinteditionforyourdigitaledition.IfyouwanttoincludeanISBNfor

thedigitalversionofyourbook,itmustbeauniqueISBN.YoucansupplyyourownISBNoryoucan

purchaseanISBNfromVervanteviayourAuthorDashboard.

• For more details and information about eBook formatting, publication and sales, please see our

Expert Guides.

Shipping/DistributionCustomizing Your Packing Slip

Tocustomizepackingslips,logintoyour

authoraccountatwww.vervante.com,thenclickonthe

“CustomizeYourPackingSlip” link intheMyProfilesec-

tion.Youcanusethisareatoaddyourlogo,addressand

anypersonalnotestobeincluded.

Thisisalsoagreatplacetoaddyourreturnspolicyand

ifyouwouldlikereturnssenttoyou,pleaseincludethis

informationonthepackingslip.

Note: for more information on returns, see the “Returns” section in this guide.

ShippingMostproductsareshippedviatheUSPostalService.Ifaproductweighslessthan13ouncesitisshippedvia

1stClassMail.Ordersweighingmorethan13ouncesaresentviaPriorityMail.Wesendinternationalorders

viathePostalServicevia1stClass(underfourpounds)orPriorityMail(over4pounds).MediaMailisalso

availableforshipmentsintheU.S.WeofferUPSservicesforexpeditedshippingintheUSandworldwide.

Ifyouhaveaneventoradeadline,pleaseplacetheorderandemailcustomerservice@vervante.comwith

theordernumberanddeadlinesowecanprioritizeandexpeditetheorderandshipaccordingly.

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Shipping Notification EmailsIfanemailaddressis includedinyourproductorder,Vervantewillsendanautomatedemailtothat

addressthatincludes:

• Thetrackingnumber

• Theshipdate

• Thenameofthebusinesstheproductshippedfrom.(Note:Thisisautomaticallyfilledinusingthe

entryyoumadeonyourauthordashboardprofilefor“businessname.”)

Ifyoupreferthatcustomersdonotreceiveshippingnotificationemails,sendusanemailatcustom-

erservice@vervante.comandwecanturnthemoff.

NOTE: Shipping notification emails and packing slips do NOT include any prices.

CUSTOMER SERVICEReturns

Weacceptreturnsatnocharge.Whenareturnisreceivedourreceivingdepartment

willemailyouthatthepackagehasbeenreturned.

Returnedbooksorotherproductsarenotreusedandwedonotcredityouraccountforreturnorders.

Wedonothavethestafftothoroughlyrevieweachreturntodetermineifitcanberestockedandre-

shipped,soreturnsarerecycledandnotreused.

Wedo,however,offeryoutheabilitytocustomizethepackageslipstoincludeyourreturninformation

andaddressifyouwouldlikereturnssenttoyouroffice.Thisisapopularchoice,asoftenauthorscan

thenre-usethebooksaspromotionalproducts,giftsorsalesatliveevents.

Ifyouwouldliketohavereturnssenttous,pleasesendthemto:

VervanteReturns

400NorthGenevaRoad

Lindon,Utah84042

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Invoicing & PaymentsWithinthefirstfewdaysofeachmonthyouwillreceiveanemailinvoicefromVervanteAccounting.The

invoiceisaonelineiteminvoicefortheordersandpostageweshippedforyouthepreviousmonth.Details

forthisinvoiceareavailableonlineinthereportssectionofyouraccount.

Thecreditcardonfilewillbechargedwithinthenext1-2days.Ifyoupaybycheck,wiretransferorPayPal

paymentisdueimmediately.

Toviewup-to-datemonthlyactivityorpastmonthlystatements,gotoyourAuthorDashboardandselect

the“MonthlyActivity”or“Statements”linksintheReports&Statementssection.

Reports & StatementsReportingisavailableinsummaryformatorinade-

tailedbreakdownforaccountingpurposes.Toaccess

yourvariousreports,logintoyourAuthorDashboard

andgototheReports&Statementssection.

Reports

Ifyouwouldlikeyourordersshippedtheleastex-

pensivemethod,youdonotneedtodoanything

andourshippingsystemwillautomaticallydefault

tothemostcosteffectiveshippingmethod.How-

ever,ifyoupreferaspecificshippingmethodforyourproduct(s)youcanclickonItemWeightsandDefault

ShippingOptionsandselectaspecificshippingmethodforoneorallofyourproducts.Whenyouclickon

“ViewMonthlyActivity,”youwillhavetwooptionsforreports:

• Downloadlineitemdetailforaccounting

• Downloadlineitemdetailformarketing

Theaccounting reportwillprovideyouwithadetailedlineitembreakdownforaselecteddaterange.This

reportbreaksdowntheproductcostandshippingcostsforaccountingpurposes.

Themarketing reportwillprovideyouwithanexportofall informationontheordersuchascustomer

name,emailaddress,addressanditem(s)ordered.

Statements

TheStatementslinkswillshowyouallpastinvoicesandpaymentswithlinkstodownloadeachoneifneeded.

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InventoryIfwehaveproductsinstockforyouthathavebeensuppliedtousoryouhavepre-orderedandpaidfor,these

itemswillbelistedonyourAuthorDashboard.Yousettheminimumquantityandwhenwereachthisamount

anautomaticemailwillbesentnotifyingyouthatwehavereachedthere-orderpoint.Inventorynumbersare

updatedwhenordersareshipped.

FAQs & Expert GuidanceFAQ Page: We’vecompiledalistofthemostfrequentlyaskedquestionsforeverythingfromproduct

specstoreporting,shipping,formattingandevensustainabilityissues.CheckitoutbyclickingHERE.

(Toseetheanswers,justclickonthequestionthatyou’reinterestedin.)

Expert Guides: WeinviteyoutocheckoutourextensiveResourceLibrarybyclickingHERE togain

instant,freeaccesstoexpertguides,checklists,videosandreports,including:

Contact InformationNeedhelp?Noproblem!We’reheretomakesurethatyourquestionsareaddressedquicklyandef-

ficientlytoensurethatyourprojectisasuccess.

• First,besuretocheckoutourFAQpage.Detailedanswerstomanycommonquestionsaboutour

productsandservicescanbefoundhere,quickandeasy.

• Emailisthebestwaytogetthepersonalizedsupportyouneed-andperfectforkeepingyourentire

teamintheloop.Emailusattheappropriateaddressfromthecategoriesbelowandyouwillhear

fromaVervanteteammemberwithin24hours,MondaythroughFriday.

• Toscheduleaphoneconversationwithoneofourpublishingexperts,emailcustomerservice@ver-

vante.comwithyourname,phonenumberandquestionsandyou’llhearfromuswithin24hours,

MondaythroughFriday.

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