purposeful change agile in the city nov 15

ValueGlidecreating better outcomes@valueglide #bizagility

Purposeful ChangeJohn Coleman @scrummy_dummyNader Talai @nadertalai@AgileInTheCity / @AgileBanking


Investment Board Waiting for a release

Build UAT

404 to 91 days better than x 4 improvement


we want agile


Superficial SuccessVisible signsPost itsNew org chartNew titles and roles


we do agileso what?


Purpose Agile≇


Are we serving our customers better?


We know it could take a while

Innovation Labs where it’s safe to fail & from where we might disrupt the market

Half delivery time!

More customer focused


We know the odds of failure are high but would you start with likely failure


Which change would you prefer to start with?

@valueglide #bizagility ValueGlide@valueglide #bizagility

Culture & leadership metrics

Courtesy of http://dice.bcg.com/index.html , www.ocai-online.com , www.change-management.com , www.franklincovey.com

http://dice.bcg.com/index.html

http://www.ocai-online.com/

http://www.changemanagement.com/

http://www.franklincovey.com/

http://www.franklincovey.com/download/360_feedback.pdf

http://dice.bcg.com/index.html


Courtesy of Frederic Laloux

No strategyNo budgetsNo targets


Change Evolution

Viral Change™ +Change Leadership (Kotter) +Change Evolution

Tipping Point Leadership


Change EvolutionImprovement Kata (complex)Probes (complex)Kanban (complex)Lean Change Management (complicated)

Viral Change™ +Change Leadership (Kotter) +Change Evolution

Tipping Point Leadership

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever does”

Margaret Mead (1901-1978), anthropologist

ValueGlide@valueglide #bizagility

Change behaviours


The Challenge?

Inside outOutside in


1998First Blackberry

RIM

2007Most valuable

company in Canada

2009Fastest growing company -

Fortune Magazine

20-Dec-2013Post $4.4B loss

29-Jun-2007iPhone

launches

RIM to RIP

Q2-2012Over 35m

iPhone sold


Attributes

You are here

Attributes

DCB

A

What got us here won’t necessarily get us there

“If the rate of change on the outside exceeds the rate of

change on the inside, the end is near” Jack Welch


“In times of change the learners will inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists”Eric Hoffe


user needs focusedyou can’t always ask

Think Big

Act Small Learn Fast


We don’t always believe what we see We see what we believe in


AttributesNarratives that define now and future

ValueGlidecreating better outcomes@valueglide #bizagility A

lignm

ent

Enga

ged

lead

ersh

ip

You are here

Attributes

DCB

A

We’ve been delivering successful

services for the past 15 years

We know what our customers want and serve

them well

It takes 35 days to raise a

purchase order

It takes forever to get the products

we want out through the technology

Every time we release something we suffer from the

post release defects

Optimised for utilisation


Attributes

People doing the work can change how

they do it

Managers coach and challenge

staff to improve

We solve problems for

people

We delight our customers

Optimised for flow of customer

value


Attributes

You are here

Attributes

DCB

A

Uncertain


Attributes

You are here

Attributes

DCB

A

Narrative Customer Satisfaction

Employee Satisfaction

Service Quality

Completion Time

Indicators

Uncertain FOCUS

ValueGlidecreating better outcomes@valueglide #bizagility Pu

rpos

e

Alig

nmen

t

Enga

ged

lead

ersh

ip

Coa

ches

Attributes

You are here

Attributes

DCB

A



Service Quality

Completion Time

Indicators

Visu

alis

ed

Wor

k

Uncertain

Enablers

FOCUS


OBSTACLE

Dam

pen

Am

plify

Attributes

Resilience

Safe to fail probes

You are here

Attributes

DCB

A



Service Quality

Completion Time

Indicators

Uncertain FOCUS

Purp

ose

Alig

nmen

t

Enga

ged

lead

ersh

ip

Coa

ches

C

Visu

alis

ed

Wor

k

Enablers


OBSTACLE

OBSTACLE

Attributes

Enablers

You are here

Attributes

DCB

A



Service Quality

Completion Time

Indicators

Viral

Influencers

Scouts

Champions

Uncertain

Safe to fail probes FOCUS

Dam

pen

Am

plify

Purp

ose

Alig

nmen

t

Enga

ged

lead

ersh

ip

Coa

ches

C

Visu

alis

ed

Wor

k

Enablers


Results


Investment Board Waiting for a release

Build UAT

Purpose - time to valueMoving from the product needs to have everything defined to what we need to learn fast

404 to 91 days better than x 4 improvement

Purpose launch digital serviceSix months engagement

Intervention: Value Finishing over Starting

Before

After


Thank you!John Coleman @scrummy_dummyNader Talai @nadertalaiAgile in the City / Agile in Banking 2015 @AgileInTheCity / @[email protected]@valueglide #bizagility

mailto:[email protected]

purposeful change agile in the city nov 15

Leadership & Management