ISSUE

04WINTER 2011

...because communication matters

QUALITELNEWSCAST

In this issue

The MobiteQ Expo p1

What was MobiteQ? p2

Other News p3

Client Case Study p4

QUALITEL IMPLEMENTS LONE WORKER SOLUTION AT

In this issueQualitel/Hampshire CC p1

Qualitel in the community p2

Client Case Study p4

Qualitel has achieved a major coup by implementing its identicom lone worker system within Hampshire County Council.

The solution is to be initially used by 55Community Safety Officers within theCommunity Safety Department of thecouncil, who deal with everything fromanti-social behaviour to fly tipping.

The solution will be run as an Identicomapplication on Motorola ES400 handsets,providing workers with the knowledgeand security that they have a convenienthandheld device on their person thatcan be activated should they get in toany form of trouble in the course of theirduties.

Qualitel are one of the pioneers of thissolution which aims to protect loneworkers in any given environment,whilst also being compliant to TheCorporate Manslaughter Act & Healthand Safety guidelines.

Unlike traditional ‘buddy system’ stylesolutions, the Qualitel Lone WorkerSafety Solution is directly linked to anAlarm Response Centre (ARC), whichhas 24/7 coverage and direct links toemergency services.ARC operators are highly experienced in handling sensitive situations.

Once the ARC receive an SOS call, simply activated through the press of an SOS button within the mobile handset, they will take the appropriate action and, ifthe situation requires it, stay on the lineuntil the issue has been resolved. Theirexperience has won them the authorityto dial emergency services direct, whichcould allow them to arrive quicker thandialling 999.

State of the art on screen GPS mappingtechnology and a full audio recording ofthe incident provides irrefutable evidenceof the attack and also allows the ARC tomonitor the situation closely andformulate the appropriate response.

Community Safety Manager atHampshire County Council, Paul Hayes,is delighted that the system will give hisstaff peace of mind whilst carrying outtheir duties: “ The welfare of councilstaff is of paramount importance toHampshire County Council and theQualitel lone worker system providesthe perfect solution to this.It will ensure that our staff can carry outtheir duties effectively without fear ofintimidation or physical or verbal assault.”

Qualitel Managing Director Mike Ridgwayis pleased to be implementing thesolution within Hampshire CountyCouncil: “ We are obviously delightedthat Hampshire County Council has madethe decision to integrate our lone workersafety solution.The product is a leader in its field andwill provide huge peace of mind to thecouncil’s lone workers. We are certainthat other councils could reap the samebenefits.”

In this issue

The MobiteQ Expo p1

What was MobiteQ? p2

Other News p3

Client Case Study p4

QUALITEL IN THE COMMUNITY

Qualitel has continued its support of local charity by throwing its supportbehind the Douglas Macmillan Christmas SIng-a-Longa at TrenthamGardens on Sunday 18th December 2011 at 4pm.

Qualitel was asked to donate in order to record a special Christmasmessage to be broadcast on the day. The carols will be led by TrenthamBrass Band and Audley Mail Voice Choir and should be a fun day outfor all the family.

Please look out for the video clip containing all members of Qualitelstaff wishing you a Merry Christmas!

This is just the latest in a line of charities that Qualitel supports. Our mobilephone recycling scheme has also contributed massively to local charitiesand we continue to be available to help charities as much as we can.

FOCUS ON: QUALITEL GOLF DAY

In November, Qualitel ran a golf day in partnership with Vodafone& Blackberry.The event took place at Newcastle-under-Lyme GolfClub. The participants included both customers of Qualitel as well astheir guests and representatives from Vodafone & Blackberry.

The day started with refreshments followed by a very short presentation from Blackberry and Vodafone to introduce their latest offers. The round of golf was keenly participated in relatively good weather conditions for the time of year.

Following the round, there was a meal and then prize presentation. Theprizes included best combined Stableford points and Longest Drive.

Although the standard of golf was very mixed, everyone that attendedagreed that the day had been very enjoyable and that they wouldcertainly attend another similar event.

Qualitel is already planning to host a similar event next summer, wherehopefully participants will be able to wear polo shirts rather thanwaterproofs!

This event is the latest in a line of corporate hospitality that we look toextend to our valued customers.

Winners (Left to Right): Alex Mitchell,David Beech, Adam Mitchell, Daryl Harvey

Industry Shorts

SOLUTION REVIEW: WORKMOBILE APPLICATION

Qualitel has signed a deal to distribute the WorkMobile application. Thesolution offers a low cost solution to providing off-site forms for firmswhich require paperwork following a job.

The forms can be custom built to fit with any requirements and can includesuch fields as signature capture and picture attachment. These can be builteither by the customer or in partnership with ourselves.

The simple premise is that the form can be accessed on a smart phone, tabletor PDA and filled out quickly and simply on site. Not only can the filled formsthen be sent direct back to headquarters, but it also reduces unnecessarymaterial costs and administration costs for data entry.

The electronic forms also speed up jobs and help to keep field workerson the road rather than filling out time consuming paperwork in the office.

The system can integrate with any office back system or CRM, so paperworkcan never go missing and any discrepancies can be investigated quickly andeasily. The solution is stored directly on the device, so even in areas with a lowsignal, the forms will be stored and then sent when data connectivity has beenrestored.

Because of its simple premise, the application does not require any licensecosts and is essentially a pay as you go solution. It is the ideal solution forcompanies looking to improve their efficiency and because of its pay as you goformat, it is accessible to all companies no matter how small.

For more information, please call 08000 407 941 or email info@qualitelecom.co.uk

Vodafone Revenue GrowthVodafone recorded positive service revenue growth in Q1 in the UK as smartphone and data focus pays off.

Service revenue returned to positive growth in the UK for Vodafone in the three months to June 30.

UK service revenue was £1.2 billion, up slightly from the second quarter of 2009 and the third successive quarterly organic improvement in service revenue Vodafone claimed.

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Further Fuel Duty ChangesThe government is planning to increasefuel duty further by 3p per litre in January.This would mean an extra £1.50 to fillan average car. This is on top of alreadyrecord breaking fuel prices. Are youthinking about your fleet and whetheryour fleet is using its petrol wisely? Callus today to talk about the benfits ofvehicle tracking.

Sony joins tablet raceAfter years of paring our smartphones and tablets down to the thinnest possible dimensions, Apple could be launching a thicker iPad 3 and a larger iPhone 5 in 2012. The iPad 3 is bulking-out reportedly so it can house a higher-resolution display than the iPad 2.

Amazon joins smartphone raceOnline retailer Amazon is developing a smartphone to bolster its hardware challenge to Android manufacturers and Apple, according to Citigroup analysts.

CONTACT US TODAY

Tel: 08000 407 941Fax: 01782 622263email: info@qualitelecom.co.uk

A QUALITEL CASE STUDY

Qualitel has recently enagaged in an extensiveport of the recruitment specialists Vital.Vital wished to port their mobile phonesfrom the O2 network to the Vodafone network.

Vital engaged in this because they felt thatVodafone were the best placed network tohandle a company of their size, being the mostrobust network available for business.

The port involved around 300 mobiles from across the company and was quickly andefficiently dealt with by Qualitel with nodisruption, this was done in conjunction with Luke Williamson of Vital.

As a Vodafone Gold Partner, Qualitel wasbest placed to advise Vital of the differentoptions available to them and to find apackage that was most suitable for them.

Qualitel wins major Vital account

Visit our new look dedicated lone workerwebsite www.protectyoursta�.co.uk