qa-bih: past achievements and future challenges mag. oliver vettori

QA-BiH: Past achievements and future challenges

Mag. Oliver Vettori

April 2008

EQM

March 2008Evaluierung & Qualitätsmanagement in der Lehre 2

Areas of achievement

Awareness: Recognising the need for explicit quality management strategies and quality assurance systems

Structure: Laying the formal foundation for the internal quality culture

Procedures: Establishing an instrumental framework for quality measurement and quality development

Internationalisation: Demonstrating quality-related efforts to the external stakeholders

EQM


Area 1: Quality awareness

“The main challenge lies in changing the informal and implicit approach to quality to a formal and explicit culture and in making this difference understandable”

(WUS Austria, Quality Culture Brochure)

EQM


Area 1: Achievements...

Raising quality awareness (Seminars,

Workshops, Conferences, Discussions…)

Disseminating information (Brochures, QA

handbooks, websites, evaluation materials…)

Encouraging stakeholder involvement (Stakeholder Trainings, Involvement in QA groups and

decision making boards, feedback loops…)

EQM


... and some future challenges

Quality relevance instead of mere quality awareness

Reciprocal communication instead of one-way information

Stakeholder participation instead ofstakeholder involvement

EQM


concepts

organisation

implementation

Area 2: Structure

Vizerektorat für Lehre

QA office

Senate

conciliatory

reports

lays foundation

Evaluation Committee

Study administrationStudy law

recommends

Curriculum Committee

EQM


Area 2: Achievements…

Quality assurance offices (professionalisation

of the QA administration)

Involvement of top management (QA is currently being recognised as an area of

strategic importance)

Infrastructure (technical equipment, staff, resources etc.)

Process definitions (for evaluation and routine

processes )

EQM



Joint quality efforts instead of delegating QA responsibilities

Flexible and supportive structures instead of inelastic rules and regulations

Combining top down and bottom up approaches

EQM


Area 3: Procedures

Graduate surveys, round tables, feedback box, premiums and awards, student evaluation of teaching, questionnaires, program monitoring, focus groups, advisory board, accreditation, process analysis, sounding boards, discussion groups, staff development program, premiums, fast feedback, midterm review, external evaluation, tutoring, peer reviews and peer observation of teaching, standards, rules and procedures, student satisfaction surveys, reporting, evaluation research, counselling, guidelines, handbooks, stakeholder reviews, curriculum assessment …

EQM



Student evaluation of teaching (questionnaires, reports, monitoring procedures)

Graduate surveys (questionnaires, reports,

monitoring procedures)

Information Systems (systematic data

collection and data analysis)

Institutional self-evaluations (currently being prepared)

EQM



Quality cultures instead of quality bureaucracies

Quality development instead of mere quality measurement

(learning) outcome orientation

EQM



Demonstrating quality efforts (compliance

with standards and terminology, QA handbooks and

brochures, change of self- and heteropresentation) International exchange (conferences,

workshops, partner universities)

Starting Bologna Process (new degree

programs, ECTS credits, learning outcomes…)

EQM



Developing the internal culture instead of polishing the surface

Focussing on the spirit of the Bologna declaration instead of mere technicalities

Balancing inward orientation and outward orientation

EQM


An impossible task?

qa-bih: past achievements and future challenges mag. oliver vettori

Documents

quality measurement

qualityrelated efforts

quality awareness seminars

qa groups

management qa

external evaluation

qa handbooks

qa administration involvement