qlikview enables active bi@bics - amazon web...

Qlikview enables active BI@BICS

Merlijn UyttersprotStefaan Paridaens

CompanyCompany

The business

Sender Receiver

Belgacom

slide 3 | BICS confidential | 16 May 2012

Belgacom

Swisscom

MTN

Fixed operators

Mobile operators

xSP’s

Fixed operators

Mobile operators

xSP’s

Credentials1.6 Bio EUR

revenue

27 Biominutes

Shareholders

57,6%

22,4%


250+mobile

operators

600+clients 400

FTE

20%

4th largest voice carrier

15

20

25

BUILD DIVERSIFY CONSOLIDATEBio minutes


0

5

10

15

'99 '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10

World leader in mobile data

• 860+ destinations• 650+ direct • 240+ on-net mobile operators

� 850+ destinations� 620+ full2way� 210+ on-net mobile operators


• 350+ destinations• 75+ on-net mobile operators

� 500+ destinations� 145+ on-net mobile operators

DWH business environmentDWH business environment

BICS datawarehouse

Data sources

DailyDaily

MMS platforms SMS platforms

Technical reportingTechnical reporting

Voicereporting

Voicereporting

Datareporting

Datareporting


Billing system

Crescendo

CDRD Geoprobe

ContinuousContinuous

Datawarehouse

Objective reportingObjective reporting

Finance reportingFinance

reporting

reportingreporting

QoSreporting

QoSreporting

Intranet

Architecture

BTeqBTeq

Webi/Deski

OLTP

Extranet

OLTPOLT

POLTP


Shortcomings...

• Complexity• Growing volumes• Increase of services• Increased complexity

• Reporting framework not evolved• Multi star schema’s, heavy objects,...

• Poor performance

Characteristics

• DB/ETL• 3 environments (DEV/UAT/PROD)• 5 Tb of data• ~ 70 workflows

• Reporting• 6 BOXI environments• +/- 30 universes• +/- 300 reports

Evolution

Weaknesses

Challenges

• Large, growing volumes

• Continuous updates

• Re-processing: last two months, Year-to-date...

• Large user community (~75% of BICS)


• Large user community (~75% of BICS)

Qlikview requirements

• Large volumes but highly detailed

• Performance for front end & back end

• Ease of use to facilitate day to day

• Shorter development cycle

• State of the art functionalities

• Upgrade to intuitive look & feel

Qlikview use casesQlikview use cases

BICS use cases

Commercial

dashboard

Daily refresh

Quality of Service

dashboard

15 min refresh


Retention period

• 3 months daily• 650 Mb

• +/- 13 million records

• 9 months monthly • 1,8 Gb

• +/- 22.5 million record

Retention period

• 24 h of RAW data• 175 Mb

• +/- 14,5 million records

Quality of Service

dashboarddashboard

Quality of Service dashboard

Setting

• Data sources

Network devices and monitoring

systems

• Contents

Quality of Service data

• Complexity

Technical QoS report

• Questions:

• Are we experiencing QoS problems?

• For which carriers/destinations?

• When did the problem(s) start/stop?

• Current approach:

VTM (JAVA – homemade)


• Complexity

• Denormalized data model

• Simple reports

• Limited history

• Various levels of aggregation

• Challenges

• High volumes• Near real-time reporting, low latency:

network monitoring!

VTM (JAVA – homemade)

• New approach: QlikView

Simple report, created by BICS in a

couple of hours for the POC, with no

specific training on the tool

Current approach: VTMRun report on aggregated statistics, but:

• which destination to pick?

• which time range to pick?

�� No global overview


Click for the results...Click for the results...

Select Time RangeSelect Time Range

SelectDestinationSelectDestination

Current approach: VTM


• Pick one destination and time range at random

• If no issue, come back to the form and repeat

• If QoS issue

• is it destination or carrier-related?

• which TKG, which release causes?

�� Need other reports to find-out

• Global overview!

• Box size = number of seizures

• Color = NER

New approach: QlikviewNew approach: Qlikview


• Color = NER

� Look for large red boxes: those are the QoS issues to focus on

� Click on a box to select the carrier: Drill-Down

Click toSelectCarrier

Click toSelectCarrier

New approach: QlikviewNew approach: Qlikview

Selected CarrierSelected Carrier

• Carrier selected

• Can see the QoS for all destinations

Only one impacted here

� Click on it!


Click toSelectDestination

Click toSelectDestination

� Click on it!

New approach: Qlikview


• Carrier and Destination are selected

� This selection is also active on the other report tabs!


• First Tab:

Time evolution of the QoS for same carrier and destination

� See when problem started and stopped



Drill-down on the problematic time window



Third Tab:

• Also for same carrier and destination

• For the selected time window

• Further drill downs per Release Cause and TKG


TKGTKG

ReleaseCauseReleaseCause

� Initial questions fully addressed !!

Commercial dashboardCommercial dashboard

Commercial dashboard

Setting

• Data sources

Pricing, billing, network,supplier &

reference data systems

• Contents

Operational figures

• Complexity

Commercial Dashboard

• Questions:

• “measures - destination/customer/...?

• Worst/best customers/destinations?

• Where loss in revenue, traffic,...?

• Impacts of special ‘events’-Trends



• Complexity

• Multiple source systems

• Intensive reprocessing

• Multiple angles

• Various levels of aggregation

• Challenges

• High volumes• Simple representation of complex

data

• 9am SLA


• Up to 10 different reports to be used

• Time consuming (performance)

• Constant load on backend

• Multiple versions of “truth”

• New approach: Qlikview

One single dashboard combining all



• Discover peaks/drops for costs, revenues,

volumes

• Compare last day/week/month figures

• Forecast running month figures



Which customers/destinations caused the

increase/decrease ?



• Focus, Filter on Top X cases only

• Analyse per product, time, other metrics



• Show full details

• Real problem?

• Action required?

• For one customer/destination only?

ConclusionConclusion

What did Qlikview bring us?

Increased operational efficiency

Extended analysis• Encourage data

Quick time to value• Integration &


efficiency

• Highly optimized, scalable IN MEMORY engine

• Encourage data exploration

• Associative experience

• Centralized analysis

• Integration & deployment

• Intuitive & fast learning curve

• Development efficiency

• Future reporting development

Conclusion: customer satisfaction!


www.bics.com

Qlikview enables active

BI@BICSMerlijn Uyttersprot

Stefaan Paridaens

Moscow, 17 April 2012Moscow, 17 April 2012

qlikview enables active bi@bics - amazon web...

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