quiz mb0038 management process and organization behaviour final

Quiz MB 0038 Management Process and Organization behavior

Question:

What process involves the activities like defining goals, establishing strategies for achieving these goals, and developing plans to

integrate and coordinate activities?

Response:

Planning

Feedback:

Right choice .Planning involves the process of defining goals, establishing strategies for achieving these goals, and developing plans to integrate and coordinate activities

Question:

Which of the following is related to setting a tone for new employees' work by describing job-related expectations and reporting

relationships.

Response:

Orientation

Feedback:

Right choice.Orientation sets a tone for new employees' work by describing job-related expectations and reporting relationships.

Question:

Which role involves initiating new ideas to improve organizational performance?

Response:

Entrepreneur

Question:

________ involves designing, structuring, and coordinating the work?

Response:

Organzing

MB0038 1

Question:

Which skill is associated with the ability to apply specialized knowledge or expertise?

Response:

Technical Skill

Question:

Which of the following activity comprises of motivating ,disciplining,managing conflict,staffing and training.

Human Resource Management

Feedback:

Right choice.Human resource management comprises of motivating ,disciplining,managing conflict,staffing and training Refer Sec 1.6

Question:

Which term is used to define a consciously coordinated social unit, comprising of a group of people, who work on continuous

basis to achieve a common goal or set of goals

Response:

Organization

Question:

Which branch of management is concerned with "the study of the structure, functioning and performance of organizations and the

behavior of groups and individuals within them.

Response:

MB0038 2

Organization behavior

Question:

The definition given by Pugh explains that OB is concerned with the study of the structure, functioning and performance of

organizations and the _______________

Response:

Behavior of groups and individuals within the organizations.

Question:

Which level of analysis studies the aspects like leaning perception and creativity.

Response:

Individual level

Feedback:

Right Answer.The level of analysis at individual level is more related to the study of aspects like learning, perception, creativity, motivation .

Question:

Which study was used to standardize the work activities

Response:

Time and motion study

MB0038 3

Question:

Name second aspect of Theory X proposed by McGregor.

Response:

Theory Y

Feedback:

Right answer.Douglas McGregor formulated two sets of assumptions - Theory X and Theory Y about human nature. Refer section 2.4

Question:

Which form of associative learning process was proposed by Pavlov in 1927.

Response:

Classical conditioning

Question:

What is the key element in Skinner's SR theory

Response:

Reinforcement

Question:

Which method of shaping of behavior involves the process of taking away the reward as a consequence of a undesired behavior

Response:

Negative reinforcement

Question:

What type of relationship is observed between the tenure and job productivity

Response:

Positive

MB0038 4

Question:

Gardner has suggested eight different intelligences in his theory. What is the name of the theory

Response:

Theory of multiple intelligences

Question:

What type of intelligence is more important for cost accountant

Response:

Logical mathematical intelligence

Feedback:

Right Answer.Logical-mathematical intelligence ("number/reasoning smart")

Question:

Which category of the workforce was largly influenced by the great depresion and world war II

Response:

Veterans

Question:

What type of values are related to interest in people and Love as a human relationship

Response:

Social

Question:

MB0038 5

What is the method to measure cognitive elements?

Response:

Attitude scales

Question:

Which of the following may help to reduce the inherent tension in high dissonance

Response:

High rewards

Question:

Which latest human behaviour technique considers direct involvement of business leaders with the people in his company

Response:

Question:

Name the cultural dimension (GLOBE RESEARCH). Which deals with the degree to which power is unequally shared in a society

or an organization

Response:

Power distance

Question:

What theory has been given by Rotter?

MB0038 6

Response:

Locus of Control

Question:

Accordinng to MBTI the exact opposite of Thinking is _________

Response:

Feeling

Feedback:

Right Answer.The exact opposite of thinking is Feeling

Question:

Traits like physique,eye color,height etc are categorised under which of the following ?

Response:

Heredity

Question:

Who has defined personality as "the dynamic organization within the individual of those psychophysical systems that determine

his unique adjustments to his environment?"

Response:

Allport

Question:

Who proposed the 16 factor personality model?

Response:

MB0038 7

Cattell

Question:

Which model classifies human beings into four opposite pairs.

Response:

MBTI

Question:

Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high performing

students, salespeople, and athletes, to name just a few

Response:

Seligman's SASQ

Question:

The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are

found by :

Response:

Ekman

Question:

Which of the following is the secondry emotion for Love, according to parrot's classification.

Response:

MB0038 8

Longing

Question:

"Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the :

Response:

James-Lange Theory

Question:

Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and increased

muscle tension

Response:

Fear

Question:

Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses?

Response:

Self Awareness

Question:

Which of the following includes the personal characteristics associated with creativity.

Response:

Creative Thinking Skills

Question:

Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences?

Response:

MB0038 9

Utilitarion

Question:

Distinctiveness Consensus Consistency are three determining factors related to _________ theory.

Response:

Attribution

Question:

Which of the following factors are related to the perceiver?

Response:

Attitude,motives,interests

Question:

The __________occurs when we draw a general impression on the basis of a single characteristic.

Response:

Halo effect

Question:

The Hierarchy of Needs Theory is proposed by :

Response:

Maslow

MB0038 10

Question:

Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on company

time to address quality-related problems such as quality control, cost reduction, production planning and techniques and even

product design?

Response:

Quality Circles

Question:

Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions of how

decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves.

Response:

Organizational Justice

Question:

The value a person places on the rewards he or she expects to receive from an organization is referred as ________.

Response:

Valence

Question:

Hygiene factors and Motivators are part of the theory given by _______.

Response:

Herzberg

Feedback:

Right Answer.

Question:

Which of the following refers to an individual's belief that he or she is capable of performing a task?

MB0038 11

Response:

Self-efficacy

Question:

Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals

Response:

Path-goal theory

Question:

Which leadership is essentially about sharing out leadership across the organization?

Response:

Distributed leadership

Question:

The 5 , 5 matrix of leadership grid indicates ___________style

Response:

The status quo leader

Question:

In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is formed

identify the leadership style based on like's theory

Response:

Benevolent authoritative

Question:

Who identified the four primary traits by which leads could succeed or 'derail'

Response:

MB0038 12

McCall and Lombardo

Question:

Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be ruled"?

Response:

Great man theory

Question:

Which of the following is an Informal Group?

Response:

Cliques

Question:

Which of the following technique restricts discussion or interpersonal communication during the decision-making process. Group

members are all physically present, as in a traditional committee meeting, but members operate independently.

Response:

The Nominal group technique

Question:

A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of the

organization's hierarchy.

Response:

Command group

Question:

Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve a

desired status within the group.

MB0038 13

Response:

Storming

Question:

_________acceptable standards of behavior that are shared by the group's members.

Response:

Norms

Question:

_________ are made up of employees from about the same hierarchical level, but from different work areas, who come together

to accomplish a task.

Response:

Cross-functional teams

Question:

The third base of "position" power is legitimate power, or formal authority .It stems from the extent to which a manager can use

subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior.

Response:

Legitimate power

Question:

Which power base is being dependent on fear ?

Response:

Coercive Power

Question:

Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates.

Response:

MB0038 14

Power

Question:

Which of the given politians are driven by achievement, are the least political. They are often technical specialists who like details

and precision. The person is usually quiet, sincere, modest and practical.

Response:

The Craftsman

Question:

Which term is used for the process of getting the support of other people in the organization to back up the request.

Response:

Coalition

Question:

Charismatic Power is an extension of referent power stemming from an individual's personality and interpersonal style. Others

follow because they can articulate attractive visions, take personal risks, demonstrate follower sensitivity, etc.

Response:

Norms

Question:

Who defined conflict as "Conflict refers to a disagreement, opposition, or struggle between two or more individuals or groups. It

results from incompatible influence attempts between and within individuals, groups or organizations."?

Response:

B. Kabanoff

MB0038 15

Question:

_______ is neutral third party who facilitates a negotiated solution by using reasoning and persuasion, suggesting alternatives,

etc.

Response:

Mediator

Question:

Conflict is any situation in which incompatible goals, attitudes, emotions or behaviours lead to disagreement or opposition

between two or more parties." Who has given this definition of conflict?

Response:

R. W Woodman

Question:

_________is an intellectual discomfort created by trying to achieve incompatible goals.

Response:

Cognitive Conflict

Question:

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect,

something that the first party cares about, is called__________

Response:

Conflict

Question:

Identify the conflict handling intention where -one party attempts to satisfy the other party's concerns.

Response:

Cooperativeness

MB0038 16

Question:

__________ is intended to reduce, modify or eliminate the demand or stressor causing stress.

Response:

Primary prevention

Question:

_________ refers to a psychological and physiological state that results when certain features of an individual's environment

challenge that person, creating an actual or perceived imbalance between demand and capability to adjust that results in a non-

specific response".

Response:

Stress

Question:

According to this GAS model, what do you call the stage when a person encounters a stressor and wonders how to cope and

feels anxiety and panic.

Response:

Alarm Stage

Question:

Which of the following is a response to loss, failure, danger or a fear of the unknown ?

Response:

Anxity

Question:

_________ is caused by conflicting expectations related to two separate roles, such as employee and parent.

MB0038 17

Response:

Inter-role Conflict

Question:

Change in the top management is ________force of change.

Response:

Internal

Question:

_______proposed a three step sequential model of change process.

Response:

Lewin

Question:

Which of the following is the first stage in the sequential three stage model of change process.

Response:

Unfreezing

Question:

According to which model, planned change is a cyclical process in which initial research about organizations provides the data to

guide the subsequent action to bring the required changes. It emphasizes on the significance of data collection and diagnosis

prior to action planning .

Response:

Action research Model

Question:

MB0038 18

Which of the following is the internal force to change?

Response:

Performance Gaps

Question:

Which of the following is the external force to change?

Response:

Social Change

Question:

T-Group is also known as _________

Response:

Sensitivity Training

Question:

Who defined organizational development as "an effort, planned, organization-wide, and managed from the top, to increase

organization effectiveness and health through planned interventions in the organization's processes, using behavioral-science

knowledge".

Response:

Beckhard

Question:

_______approach results in an active intervention in the ongoing activities of the organization. Action research is the basis for

such intervention.

Response:

Organization Development

Question:

MB0038 19

Who has viewed an organization as a social system consisting of different sub-systems such as task, structure, technology and

human resource, interlinked by various processes. Any change in one part or process has implications for other parts or

processes relevant to the system?

Response:

Leavitt

Question:



Response:

Planning

Question:


Response:

Organzing

Question:


Response:

Individual level

Feedback:

Right Answer.The level of analysis at individual level is more related to the study of aspects like learning, perception, creativity, motivation .

Question:


Response:

Social

Question:


MB0038 20

Response:

Attitude scales

Question:


Response:

Veterans

Question:


Response:

Locus of Control

Question:


Response:

Longing

Question:


muscle tension

Response:

Fear

MB0038 21

Question:


found by :

Response:

Ekman

Question:

The three factors that shape perception of an individual are :

Response:

Perceiver, Target, Situation.

Question:


Response:

Maslow

Question:


Response:


Question:


Response:


MB0038 22

Transactional leadership

Question:


Response:

Cliques

Question:


Response:

Coercive Power

Question:


Response:

Cognitive Conflict

Question:

Which of the following is a response to loss, failure, danger or a fear of the unknown ?

Response:

Anxity

Question:

Change in the top management is ________force of change.

Response:

Internal

Question:

Which of the following is the external force to change?

Response:

Social Change

Question:

T-Group is also known as _________

Response:

MB0038 23

Sensitivity Training

Question:

Which analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to

analyze their training needs.

Response:

Personal needs analysis

Feedback:

Right choice . Personal needs analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to analyze their training needs.

Question:

Arrange the given components in the smaller to bigger unit order (i) Organization , (ii) Individual , (iii) Group

Response:

Individual - group - organization

Question:

Behavior modification is a system of motivation which is an attempt to change behavior by manipulating ___________ and

_______________.

Response:

Rewards and punishment

MB0038 24

Question:

Which of the following are the components of an attitude?

Response:

Cognition and behaviour

Question:

Which one of the Big five personality factors includes nAch (need for Acheivement)

Response:

Consciousness

Question:

1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required and

considered appropriate in a given job.

Response:

1. Felt and 2. Displayed

Question:

The formula for performance includes f (_______x Motivation x________).

Response:

Ability, Opportunity

Question:

Which of the following categories are part of Alderfer's theory?

Response:

Existence, relatedness, growth.

Question:

What is the correct sequence of stages in Tuckman's five stage model?

Response:

Forming,storming,norming,performing,adjourning.

Question:

What are the two main bases of power?

MB0038 25

Response:

Formal and Informal

Question:

Two types of psychological stress i.e. good and bad are

Response:

Eustress and Distress

Question:

The environmental factors of stress may include _________and ________.

Response:

Task and role demands

Question:

What are the two main types of resistance towards change?

Response:

Individual Resistance and Organizational Resistance

Question:

The quality of work life approach looked both at _______and ________ side in the organizations and how they are interrelated.

Response:

Technical and Human

Question:

Vinod , is a B Tech in Electronics and Communication, Currently working at Sharp Electricals as a sales executive . He is not

enjoying his job and not getting any job satisfaction. What may be the possible reason for this.

Response:

Poor ability-job fit

MB0038 26

Question:

Arjun is a Customer Care Officer at FineTrans Bank. He is highly competitive, hostile and aggressive. He is also impatient and

excessively time-conscious. What type of Personality is he? Opt for the best suited term.

Response:

Machiavellistic

Question:

"X" is a Poisson variate such that 2P(X = 0) = P(X = 1) then

iv. P(1 ≤ x ≤ 3)

Response:

0.90

Feedback:

This is the right choice,

P(X=1)+P(X=2)+P(x=3) (e-2*21/1!) + (e-2*22/2!) + (e-2 *23/3!) e-2 *2 ( 1+1+2/3) => 2e-2 (8/3) 16/3(0.13533) = 0.721.

Question:

The number of points on paper whose dimensions are 1 cm by 2cm is

Response:

Infinite

Feedback:

This is the right choice

Question:

Identify theproper sequence for the given steps in process consultation.The steps are :1- Define the relationship,2-Gather Data

and Make diagnosis,-3-Initiate Contact,4-Intervene,Select the setting and Method.

MB0038 27

Response:

Step 3,1,5,2,4

Question:

Jwala Refinary has a proper plan for scheduling maintenance on the plant machinery.What is this technique called?

Response:

Feed Forward Control

Question:

e-solutions is a software company and it is looking for a suitable candidate for the position of project consultant .They are looking

for a person who has the ability to critically analyze, diagnose a situation and forward a feasible solution.He shall also possess

creative thinking,ability to generate options and choosing the best available option.What type of skill may fulfill all these criteria?

Response:

Conceptual Skill

Question:

What types of control focus on the results of operations and guide future planning, inputs, and process designs. what level of

analysis needs to be conducted?

Response:

Feedback Control

Question:

Which analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to

analyze their training needs.

Response:

MB0038 28

Personal needs analysis

Feedback:

Right choice . Personal needs analysis involves asking employees and managers, either in an interview or in a self-administered questionnaire, to analyze their training needs.

Question:



Response:

Planning

Feedback:

Right choice .Planning involves the process of defining goals, establishing strategies for achieving these goals, and developing plans to integrate and coordinate activities

Question:

Which of the following is related to setting a tone for new employees' work by describing job-related expectations and reporting

relationships.

Response:

Orientation

Feedback:

Right choice.Orientation sets a tone for new employees' work by describing job-related expectations and reporting relationships.

Question:

Which role involves initiating new ideas to improve organizational performance?

Response:

MB0038 29

Entrepreneur

Question:


Response:

Organzing

Question:

Which skill is associated with the ability to apply specialized knowledge or expertise?

Response:

Technical Skill

Question:

Which of the following activity comprises of motivating ,disciplining,managing conflict,staffing and training.

Response:

Human Resource Management

Feedback:

Right choice.Human resource management comprises of motivating ,disciplining,managing conflict,staffing and training Refer Sec 1.6

Question:

Rutwik is an MBA from a top business school and has specialized in Finance. He is proficient in operating the tasks assigned to

him and analyze the possibilities during crisis. But he is not able to manage his subordinates properly.What skill does he

possibaly lack?

Response:

Human Skill

Question:

There is a meeting going on at High-tech Ltd. In the meeting they are discussing the questions like : 1.What makes the

organization distinctive? 2.What is the market share? 3.what financing is available? 4.How much skilled workforce is there in the

organization? What are they trying to assess in the SWOT Analysis.

Response:

MB0038 30

Strengtth

Question:

Decisional roles involves decision making. Again, this role can be sub-divided in to the following: 1.Taking corrective action to

cope with adverse situation 2.Negotiating with trade unions, or any other stakeholders 3.Allocating human, physical, and

monetary resources 4.Initiating new ideas to improve organizational performance. Match the roles given in the choices below

with appropriate description as given above.

Response:

1- Disturbance handlers,2-Negotiators,3-Resource Allocator,4-Entrepreneur

Question:

Ms. Dutta is the learning and development manager for "Accurate solutions soft wear solutions" . The organization is aiming at

enhancing the productivity of employees, improving on innovative ideas and also to reduce employee turnover. The organization

also aims to restructure the reward and recognition system. Before moving ahead with the plan, what all aspects need to be

studied by Ms. Dutta. What level of analysis shall be done?

Response:

Learning, Creativity , task performance, turnover (Individual level of analysis)

Question:

Jigyasa is the supervisor at delicious foods. She is very strict and believe that the workers want to avoid responsibility and need it

be closely directed matches with Jigyasa's assumptions ?

Response:

Theory X

MB0038 31

Question:

Match the given concept with appropriate theorists

Response:

Match Correct Answer User answer

Division of labor increases proclivity Adam smith Adam smith

Administrative theory of management Henri Fayola Max Weber

Theory based on authority relations Max Weber Adam smith

Use scientific method to determine most efficient way of doing work

Fredrick Taylor Max Weber

Question:

Arrange the given components in the smaller to bigger unit order (i) Organization , (ii) Individual , (iii) Group

Response:

Individual - group - organization

Question:

Intellectual capital is represented by the sum total of ____________ , __________ and ____________ of organizational

workforce.

Response:

Knowledge, expertise and dedication

Question:

Priyanka is an OB consultant. The general manager of a 'e-Art' company contracts her and tells that the company is facing many

problems like interpersonal conflict and issues related to leadership. what level of analysis needs to be conducted?

Response:

MB0038 32

Group level of analysis

Question:

Which of the following feature we seen in the bureaucratic system 1. Division of labor 2. Self actualization 3. Organization follows

hierarchical principle 4. Groups affect the behavior of individuals at work 5. Many people feel important through a sincere

appreciation of their efforts

Response:

1 and 3

Question:

Which term is used to define a consciously coordinated social unit, comprising of a group of people, who work on continuous

basis to achieve a common goal or set of goals

Response:

Organization

Question:

Which branch of management is concerned with "the study of the structure, functioning and performance of organizations and the

behavior of groups and individuals within them.

Response:

Organization behavior

Question:

The definition given by Pugh explains that OB is concerned with the study of the structure, functioning and performance of

organizations and the _______________

Response:

MB0038 33

Behavior of groups and individuals within the organizations.

Question:


Response:

Individual level

Question:

Which study was used to standardize the work activities

Response:

Time and motion study

Feedback:

Right Answer.Taylor was one of the first to attempt to systematically analyze human behavior at work. He insisted the use of time-and-motion study as a means of standardizing work activities. His scientific approach called for detailed observation and measurement of even the most routine work, to find the optimum mode of performance.

Question:

Name second aspect of Theory X proposed by McGregor.

Response:

Theory Y

MB0038 34

Question:

Rajeev is the associate director at Abode Real estate company. He is leading the team of 20 people including the designers and

architects at different levels. Karan is a summer trainee and he is observing the behavior pattern of Rajeev with the team

members Karan observes that (1) Whenever the employee does a good job Rajeev praises him immediately (2) Good performers

are given gift vouchers every time they perform well like approval of draft in one go, error free design. What type of reinforcement

schedule is followed here:

Response:

Continuous reinforcement schedule

Question:

Accurate solutions is a center, which prepares different types of tests related to assessing the number aptitude, verbal

comprehension, perceptual sped, inductive reasoning, deductive reasoning, spatial visualization, and memory. Surya is preparing

for SAT. How can Accurate help him?

Response:

To ascertain general intellectual abilities

Question:

Vinod , is a B Tech in Electronics and Communication, Currently working at Sharp Electricals as a sales executive . He is not

enjoying his job and not getting any job satisfaction. What may be the possible reason for this.

Response:

Poor ability-job fit

Question:

Mr. Smith has planned to study a theory that deals in observing and modeling of the behavior attitude and emotional reactions of

others. Choose the correct option to identify which theory Mr. Smith is planning to study

Response:

Social learning theory

Question:

Behavior modification is a system of motivation which is an attempt to change behavior by manipulating ___________ and

_______________.

Response:

MB0038 35

Rewards and punishment

Question:

Which of the following is the example of positive reinforcement

Response:

Bonus and promotion

Question:

Fleishman has proposed nine basic physical abilities. There abilities are classified in three different factors. There factors are

strength factors, flexibility factor and others. What categories are found in flexibility factors?

Response:

Extent and dynamic

Question:

Which form of associative learning process was proposed by Pavlov in 1927.

Response:

Classical conditioning

Question:

What is the key element in Skinner's SR theory

Response:

MB0038 36

Reinforcement

Question:

Which method of shaping of behavior involves the process of taking away the reward as a consequence of a undesired behavior

Response:

Negative reinforcement

Question:

What type of relationship is observed between the tenure and job productivity

Response:

Positive

Question:

Gardner has suggested eight different intelligences in his theory. What is the name of the theory

Response:

Theory of multiple intelligences

Feedback:

Right Answer.the theory of multiple intelligences was developed by Gardner (1983, 1993). This theory suggests eight different intelligences to account for a broader range of human potential in children and adults.

Question:

What type of intelligence is more important for cost accountant

Response:

Logical mathematical intelligence

Feedback:

Right Answer.Logical-mathematical intelligence ("number/reasoning smart")

Question:

Match the cohorts with their respective time frames.

MB0038 37

a. Veterans

b. Boomers

c. Xers

d. Nexters Choose correct option

Response:

1) 1940, 2) 1960 to 1980, 3) Mid 1980, 4) Most recent

Question:

Prince Polymers is a manufacturing company. Deepa is a summer intern. She is doing the project there. She found that in Prince

polymers the emphasis is more aspects related to money, achievement and recognition .She is trying to identify the dominant

social nature. She is referring to Hofstadter's research to prepare conclusions.

Response:

Masculinity

Question:

'HR Trendz' is a research firm. The recent survey conducted on the current workforce indicates. The new entrants have high

expectations; they enjoy team work and are highly self-reliant. They don't mind doing frequent job hopping. To prepare the report

research firm is referring to contemporary work cohort. What is the exact term that shall be used for such entrants?

Response:

Nexters

Question:

What makes a significant contribution to the value that individual holds

Response:

Parents , teachers , friends

Question:

Which of the following are the components of an attitude?

Response:

MB0038 38

Cognition and behaviour

Feedback:

Question:

Create wonder is an organization involved in event management, there is a group of employees who often inform the authorities

about the wrong doings of the company at different levels or coworkers. What is the particular term used for this practice

Response:

Whistle blowing

Question:

What was the value orientation for the conart group called Boomers

Response:

Sense of accomplishment and social recognition

Question:


Response:

Veterans

Question:


Response:

Social

Question:


Response:

MB0038 39

Attitude scales

Question:

Which of the following may help to reduce the inherent tension in high dissonance

Response:

High rewards

Question:

Which latest human behaviour technique considers direct involvement of business leaders with the people in his company

Response:

Organization citizenship behaviour

Question:

Name the cultural dimension (GLOBE RESEARCH). Which deals with the degree to which power is unequally shared in a society

or an organization

Response:

Power distance

Question:

Creative Canvas is an advertising agency looking for hiring a new team of creative heads to prepare new advertisements. They

are looking for the qualities like innovative, individualistic, versatile, and attracted to entrepreneurial ideas, resourceful in solving

challenging problems.They decide to conduct a MBTI test, what possible combination is best suited to their requirement?

Response:

MB0038 40

ENTP

Question:

Jaya is a self-confident, ambitious and energetic person. She prefers the verbal activities, to influence others and attain power.

Her mother wishes that she may learn music and become a musician while the father wants her to become a economist.You are

a career counselor. What congruent occupation you may suggest, what is the personality type you identify?

Response:

Enterprising - Lawyer, Public Relations Specialist

Question:

Arjun is a Customer Care Officer at FineTrans Bank. He is highly competitive, hostile and aggressive. He is also impatient and

excessively time-conscious. What type of Personality is he? Opt for the best suited term.

Response:

Machiavellistic

Question:

Pratik has a tendency to deceive and manaipulte others for personalgain. What term describes him correctly?

Response:

Machiavellianism

Question:

Holland has proposed Six themes of ____and _________ within which all jobs can be classified.

Response:

MB0038 41

People and work Environment

Question:

Intronert-N-Intuitive-T-Thinkin-J-judging- personality types best suit in the roles of

Response:

Visionaries

Question:

Which one of the Big five personality factors includes nAch (need for Acheivement)

Response:

Consciousness

Question:


Response:

Locus of Control

Question:

Accordinng to MBTI the exact opposite of Thinking is _________

Response:

Feeling

MB0038 42

Feedback:

Right Answer.The exact opposite of thinking is Feeling

Question:

Traits like physique,eye color,height etc are categorised under which of the following ?

Response:

Heredity

Question:

Who has defined personality as "the dynamic organization within the individual of those psychophysical systems that determine

his unique adjustments to his environment."

Response:

Allport

Question:

Who proposed the 16 factor personality model?

Response:

Cattell

Question:

Which model classifies human beings into four opposite pairs.

Response:

MBTI

Question:

Bikram has difficulty in expressing his emotions and understanding the emotions of others. He rarely cry and people perceivs him

as bland and cold. He feels uncomfortable with his own feelings and is not able to discriminate among his different emotions.

Identyfy the nature of disorder that he is suffering from? What type of job may be suitablefor him?

Response:

MB0038 43

Alexithymia. The suitable job will be the one that does involves little or no emotional labor.

Question:

Birbal is a senior manager in a BPO. He is into Human Resource management. He believes in continuously enriching his

competencies, and attends to different workshops and programmes. He is currently aiming to enhance his emotional.

Intelligence. What type program he shall attend?

Response:

Empathy and social skills training

Question:

Viineet's behavior reflects that he effective in persuasiveness and team management. He manages social and work relationships

very well. He is able to understand and control his own emotion and can emphasize with the feelings of others. Which skill

majorly contributes for this type of behavior?

Response:

Social skill

Question:

Personal competence-comprises of three dimensions of emotional intelligence, such as:

Response:

Feeling, Attitude, Personality

Self-awareness, self-regulation and motivation

Question:

For the secondary emotion Suffering choose the correct set of Tertiary emotions-

Response:

Agony, hurt, anguish

MB0038 44

Question:

David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think rationally,

and to deal effectively with his environment". He referred to ________as well as ________ elements, by which he meant

affective, personal, and social factors.

Response:

Non-intellective and intellective

Question:

1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required and

considered appropriate in a given job.

Response:

1. Felt and 2. Displayed

Question:

Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high performing

students, salespeople, and athletes, to name just a few

Response:

Seligman's SASQ

Question:


found by :

Response:

MB0038 45

Ekman

Question:


Response:

Longing

Question:

"Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the :

Response:

James-Lange Theory

Question:


muscle tension

Response:

Fear

Question:

Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses.

Response:

Self Awareness

Question:

MB0038 46

Ranjan Rao is the Team Leader at Zen Tech Software Solutions. He puts in lots of confidence in his employees and trusts their

capabilities. The performance of team members have improved remarkably after he has taken the charge. This is a positive

instance of the self-fulfilling prophecy. Identify the related effect.

Response:

Golem Effect

Question:

What is the correct order of steps for a decision making process (i) Alternative development (ii) Escalation of commitment (iii)

Problem identification (iv) Making choices

Response:

(iii) (i) (iv) (ii)

Question:

Revathi is having a tendency to underestimate the influence of external factors and overestimate the influence of internal or

personal factors. She usually attribute her own successes to internal factors, such as, ability or effort while putting the blame for

failure on external factors, such as, luck. This is called the ___________.

Response:

self-serving bias

Question:

Why do we put togather objects or events that are unrelated?

Response:

As a result of physical or time proximity.

MB0038 47

Question:

What are the two types in the self fulfilling prophecy ?

Response:

Pygmallion and Golem Effect

Question:

When the information overload has to be avoided what type of shortcuts could be taken by decision makers?

Response:

Heuristics or judgmental

Question:

Arjun is the general manager of a Manufacturing unit involved in making electrical equipments. There is big competiotion in the

market because of the chinese produts and the business is in crisis . Another big player in market has given the option to acquire

the unit. Arjun is finding it defficult. He do naot have sufficient data , the related facts are also limited. What decision making

mayhelp him in this situation.

Response:

Intutive Decision making

Question:

The three factors that shape perception of an individual are :

Response:

Perceiver, Target, Situation.

Feedback:

MB0038 48

Right Answer.

Question:

Which of the following includes the personal characterstics associated with creativity.

Response:

Creative Thinking Skills

Question:

Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences?

Response:

Utilitarion

Question:

Distinctiveness Consensus Consistency are three determining factors related to _________ theory.

Response:

Attribution

Question:

Which of the following factors are related to the perceiver?

Response:

Attitude,motives,interests

Question:

The __________occurs when we draw a general impression on the basis of a single characteristic.

Response:

MB0038 49

Halo effect

Question:


Response:

Maslow

Question:

Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on company

time to address quality-related problems such as quality control, cost reduction, production planning and techniques and even

product design?

Response:

Quality Circles

Question:

Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions of how

decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves.

Response:

Organizational Justice

Question:

The value a person places on the rewards he or she expects to receive from an organization is referred as ________.

Response:

MB0038 50

Valence

Question:

Hygiene factors and Motivators are part of the theory given by _______.

Response:

Herzberg

Question:

Which of the following refers to an individual's belief that he or she is capable of performing a task?

Response:

Self-efficacy

Question:

Rajeev is working as a copyrighter with an Advertising consultancy.He is very friendly and derive satisfaction from social and

interpersonal activities. There is a need to form strong interpersonal ties and to "get close" to people psychologically. If asked to

choose between working at a task with those who are technically competent and those who are their friends, he chooses the

friends. Identify the dominant need?

Response:

Need for Affiliation

Question:

Match the ERG theory with related concepts of Maslow's theory.

Response:


Existence Physiological and safety Esteem and self-actualization needs

MB0038 51


Relatedness Social needs Social needs

Growth Esteem and self-actualization needs Esteem and self-actualization needs

Question:

Mr. T .P . Mody is heading a Mineral Water Unit .He takes good care about issues like advancement, recognition, responsibility,

and achievement. What type of factors he is focussing and what he is trying to achieve for the employees.

Response:

Job Satisfaction and Intrinsic factors

Question:

Which of the following need fall in the lower order needs in the Maslow's Need Hierarchy Pyramid?

Response:

Hunger and security

Question:

The formula for performance includes f (_______x Motivation x________).

Response:

Ability, Opportunity

Question:

Which of the following categories are part of Alderfer's theory?

Response:

Existence, relatedness, growth.

Question:

Which of the following are the Hygine factors according to the Herzberg's theory.

MB0038 52

Response:

Salary and Working Conditions

Question:

Rajeev K. is the Vice President of a Construction Designs Consulatancy . He has a different approach to lead. He gives vague

hints about the goals,he helps them In case there are roadblocks. He also encorages them by giving rewards.

Response:

Path Goal Leadership

Question:

Dr. Mehta is the CEO of NPO Rare Blood India. The organization gets funds from various government and corporate

orgaizations. Mr. Mehta conducts regular meetings and interacts with the members of organization. He tries to bcreate a bonding

amongst the employees towards the goal and symbolizes the vision. He also helps them to understand the visionary goal.What

type of leadership is exhibited by Dr. Mehta.

Response:

Transformational Leadership.

Question:

MB0038 53

Response:

c

Question:

Vijay is the general manager in his family managed business of manufacturing artificial jewellary.He avoids power and

responsibility and do not take much inititiative in decision making. What is the leadership style of Vijay , according to the Lewin's

Classification.

Response:

Laissez-faire

Question:

According to the Situational Leadership Model, what type of leaders pass day-to-day decisions, such as task allocation and

proceses, to the follower.Choose the correct option from the given choices.

Response:

Supporting/Participating Leaders(S3)

MB0038 54

Question:

Which of the following phenomenon are seen in the charismatic Leadership?

Response:

Followers trust the correctness of the leader's believes.

Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals

Response:

Path-goal theory

Question:


Response:


Question:


Response:


Question:

In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is formed

identify the leadership style based on likes theory

Response:

Benevolent authoritative

Feedback:

MB0038 55

Right Answers

Question:

Who identified the four primary traits by which leads could succeed or 'derail'

Response:

McCall and Lombardo

Question:

Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be ruled"?

Response:

Great man theory

Question:


Response:

Cliques

Question:

Which of the following technique restricts discussion or interpersonal communication during the decision-making process. Group

members are all physically present, as in a traditional committee meeting, but members operate independently.

Response:

The Nominal group technique

Question:

A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of the

organization's hierarchy.

Response:

Command group

Question:

Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve a

desired status within the group.

Response:

MB0038 56

Storming

Question:

_________acceptable standards of behavior that are shared by the group's members.

Response:

Norms

Question:

_________ are made up of employees from about the same hierarchical level, but from different work areas, who come together

to accomplish a task.

Response:

Cross-functional teams

Question:

Pragya,Sushma, Anuj,Vivek and Rajat are the MBA students and they are in one project group. Anuj and Sushma are close

friends and usually do not contribute much in terms of constructive efforts they normally rely on the efforts of other group

members and fail to contribute their own time, effort, thoughts or other resources to a group. This has created a real drag on the

group's efforts and achievements. When a group carries out a task, it is harder to attribute the group's output to individual

contributions. They have the assumption that group's results will not indicate the individual's failure to contribute. What is the

problem faced here by the group?

Response:

Social Loafing

Question:

Ms. Punya is thinking of conducting a session to generate alternatives. She wnats to generate as many ideas as possible,

suspending evaluation until all of the ideas have been suggested. She also wants to overcome pressures for conformity in the

interacting group that retard the development of creative alternatives. But she feels that the purpose may be hindered because of

while listning to others, individuals may be distracted from their opwn idea and some may have the apprension that others could

respond neagtivly to their idea. What method could be used to best serve the objective of Ms. Punya.

Response:

Electronic Brainstorming

MB0038 57

Question:

Match the norms with appropriate description.

Response:


Appearance norms

These norms include things like appropriate dress, loyalty to the work group or organization, when to look busy, and when it is acceptable to goof off.

These norms come from informal work groups and primarily regulate social interactions within the group.

Social arrangement norms

These norms come from informal work groups and primarily regulate social interactions within the group.


Allocation of resources norms

These may originate in the group or in the organization.


Question:

What is the correct sequence of stages in Tuckman's five stage model?

Response:

Forming,storming,norming,performing,adjourning.

Question:

According to the punctuated-equilibrium model, which of the following is true about temporary groups with deadlines?

Response:

A transition takes place at the end of the first phase which occurs exactly when the group has used up one half of its allotted time

Question:

Illusions of invulnerabilit, Illusions of group morality and Illusions of unanimity are certain symptoms. What is the phenomenon

associated with these symptoms?

Response:

MB0038 58

Groupthink

Question:

When a group member is faced with the challenge of playing multiple roles, there may be a possibility that the individual is not

able to balance all the roles effectively, thereby reducing role effectiveness, hampering the group and organizational goal

attainment process. What do we call this phenomenon?

Response:

Role Conflict

Question:

Samual is the General Manager of FreshGreen Tea Company. He is a tough manager, if someone is late he deducts the salary,

and has dismissed more than 5 people in last month. People try to follow whatever he says. What kind of power is he exercising?

Response:

Coercive Power

Question:

Match the correct power tactic:

Response:


Use of facts & data to make a logical rational presentation of ideas Reason Assertiveness

Use of negotiation through exchange of benefits and favors Bargaining Bargaining

Use of flattery , creation of goodwill friendliness Bargaining

Use of direct and forceful approach such as demanding compliance Assertiveness Assertiveness

Question:

Rashika manages the twelve Engineers assigned to her department at Excellent Engineering; Inc. Ms. Rashika consistently

makes requests clearly and politely to her subordinates. In addition, she genuinely seems to be sensitive to the perceptions and

concerns of the staff. It can be stated that Rashika is engaging in the use of _________.

Response:

Legitimate Power

MB0038 59

Question:

Which of the following are associated with exercising relational influence?

Response:

Bargaining and Assertiveness

Question:

What are the factors that may lead to politicking?

Response:

Role Ambiguity

Question:

What are the two main bases of power?

Response:

Formal and Informal

Question:

Which of the following may be regarded as the legitimate political behavior?

Response:

complaining to your supervisor, bypassing the chain of command.

MB0038 60

Question:

The third base of "position" power is legitimate power, or formal authority .It stems from the extent to which a manager can use

subordinates' internalized values or beliefs that the "boss" has a "right of command" to control their behavior.

Response:

Legitimate power

Question:


Response:

Coercive Power

Question:

Power is the ability to make things happen in the way an individual wants, either by self or by the subordinates.

Response:

Power

Question:

Which of the given politians are driven by achievement, are the least political. They are often technical specialists who like details

and precision. The person is usually quiet, sincere, modest and practical.

Response:

The Craftsman

Question:

Which term is used for the process of getting the support of other people in the organization to back up the request.

Response:

Coalition

MB0038 61

Question:

Charismatic Power is an extension of referent power stemming from an individual's personality and interpersonal style. Others

follow because they can articulate attractive visions, take personal risks, demonstrate follower sensitivity, etc.

Response:

Norms

Question:



Response:

B. Kabanoff

Question:


etc.

Response:

Mediator

Question:



Response:

R. W Woodman

Question:


Response:

Cognitive Conflict

MB0038 62

Question:



Response:

Conflict

Feedback:

Right Answer.

Question:


Response:

Cooperativeness

Question:



Response:

B. Kabanoff

Question:


etc.

Response:

Mediator

Question:

MB0038 63



Response:

R. W Woodman

Question:


Response:

Cognitive Conflict

Question:



Response:

Conflict

Question:


Response:

Cooperativeness

MB0038 64

quiz mb0038 management process and organization behaviour final

Documents

customer care

measure learned

distinctiveness

articulate

technique

status quo

intellectual

motivational