ramada plaza karachi- internship report

“INTERNSHIP REPORT “BY:

FARYAL JABEEN (Student of BBA, DHA Suffa University)

SUBMITTED TO:

Mr. Syed Rizwan Hasan (Director Human Resource)

Human Resource Department, Ramada Plaza Karachi

2016

ACKNOWLEDGMENTS

In the name of God, the most generous and compassionate, without whom the training would not

have been possible. It was His will and guidance that I was able to take this opportunity as a

challenge and in the end He bestowed me with his blessings.

I consider myself massively blessed being under the supervision of Mr. Rizwan Hasan, Director

Human Resource, having completed my internship as a HR Trainee.

This event of doing training provided me the experience of workplace. I take this opportunity to

express my sincere appreciation and deep regards to Ms. Shaista Rifat and Mr. Sultan Hayat for

their excellent guidance, mentoring and constant encouragement throughout the course of this

internship. I’m obliged to thank all those who were always there to provide valuable insight and

for being such source of motivation.

Contents1. INTRODUCTION 3

2. RAMADA PLAZA KARACHI........................................................................................................................3

2.1 AMENITIES.........................................................................................................................................3

3. DEPARTMENTS........................................................................................................................................4

3.1 FRONT OFFICE....................................................................................................................................4

3.2 IT........................................................................................................................................................4

3.3 FOOD AND BEVERAGE.......................................................................................................................4

3.4 FINANCE.............................................................................................................................................5

3.5 ENGINEERING....................................................................................................................................5

3.6 HOUSEKEEPING.................................................................................................................................5

3.7 SALES AND MARKETING.....................................................................................................................5

3.8 HUMAN RESOURCE............................................................................................................................5

3.8.1 STAFF CAFETERIA............................................................................................................................6

3.8.2 TIME OFFICE...............................................................................................................................6

3.8.3 IN-HOUSE CLINIC.........................................................................................................................6

3.8.4 TRANSPORT SYSTEM...................................................................................................................6

4. MILESTONES ACHIEVED...........................................................................................................................7

4.1 HIRING AUTHORIZATION...................................................................................................................7

4.2 EMPLOYEE MASTER DATABASE HANDLING.......................................................................................7

4.3 ATTENDENCE.....................................................................................................................................7

4.4 OVERTIME RECORD...........................................................................................................................8

4.5 LEAVES...............................................................................................................................................8

4.5 MEMOS..............................................................................................................................................8

4.6 INCREMENTS.....................................................................................................................................8

4.7 INSURANCE POLICY RECORD..............................................................................................................8

4.8 REFERENCE INQUIRY..........................................................................................................................9

4.9 HIRING PROCESS................................................................................................................................9

4.10 NAME BADGES.................................................................................................................................9

I arranged name identifications of trainees and recently utilized individuals. A rundown of name identifications is kept up in expert database. It is crucial for each worker to wear their identifications. It helps your representatives keep up an open, agreeable business environment. It is use in Ramada Plaza Karachi because of the accompanying reasons:.............................................................................9

Build corporate personality.............................................................................................................9

Help workers address each other....................................................................................................9

Keeps proficient workplaces secure................................................................................................9

Provide routes for client to recognize representatives....................................................................9

Create a discussion opening............................................................................................................9

4.11 ROSTER........................................................................................................................................9

5. CONCLUSION.........................................................................................................................................10

1. INTRODUCTION

Ramada is a large chain lodging network possessed by Wyndham Worldwide. Wyndham Worldwide is one of the world's biggest organizations, which span six continents. It includes more than 7,090 hotel and 593,300 rooms in 65 nations under various inn brands. Under Wyndham's proprietorship, Ramada establishments are Ramada Inn, Ramada Limited, Ramada Plaza, and Ramada Suites in the United States and Canada. Ramada itself no more specifically owns or operates its hotel but franchised by Ramada International. Ramada opened its first inn (a 60-room office) in US, Arizona in 1954 and set up its home office in Arizona, where the chain developed the Sahara Hotel in 1956 which later turned into the Ramada Inn Downtown.

The Ramada name gets from the Spanish expression rama signifying "branch". Brief outside structures called "ramadas", made of brush or branches were mainstream in Arizona during harvest time. Organization sites ordinarily refer to the structure as a "shady resting place"

2. RAMADA PLAZA KARACHI

Ramada Worldwide has a franchise in Karachi as well, known as Ramada Plaza Karachi. It has recently opened another branch in DHA, known as Ramada creek. Ramada Plaza was inaugurated on March 31, 2007. It is a part of Wyndham Hotel group. Hotel has the biggest landscape area and green environment. The hotel has three floors, 175 + 1 room, 4 restaurants (Opera café, Pool side bbq, La Terrasse and Yu chi), and health club and so on.

2.1 AMENITIES

BBQ Grills, Banquet Facilities, Bar, Bus/Truck Parking, Business Center, Café, Car Rental Desk, Children's Pool, Elevators, Fitness Center, Fly & Park, Free Breakfast, High-Speed Internet Available, Meeting Rooms, Pool-Outdoor, Restaurant, Sauna, Spa, Sundries/Mart, Valet Parking etc.

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3. DEPARTMENTS

3.1 FRONT OFFICE

The front office represents the face of the hotel to any visitor who uses the inn settlement and different offices. There fundamental responsibilities are reservation, enrolling visitors, checking in visitors, accepting visitors and so on.

3.2 IT

IT division of Ramada Plaza Karachi is in charge of observing and guaranteeing productive operation of the hotels web and intranet systems and in addition media transmission trade.

3.3 FOOD AND BEVERAGE

This division is identified with consumable things. It include inn kitchen alongside the administration of food at various events. La Terrasse, Opera Café, Yu chi, Pool side bbq and Room administration goes under F&B division.

3.4 FINANCE

It handles all budgetary and records related matters like cost controlling, reviewing, wage inspecting, allowances and so forth.

3.5 ENGINEERING

It manages the technical/specialized operations of the hotel. All equipment and structural maintenance is the obligation of building division.

3.6 HOUSEKEEPING

It is in charge of guaranteeing cleanliness, presentation of lodging rooms, turn-down administrations in room and additionally different offices of the inn.

3.7 SALES AND MARKETING

It is in charge of advancing the lodging through commercials and other special strategies. Here, Public Relation is having vital impact in advancements.

3.8 HUMAN RESOURCE

This office is little however greatly productive. It covers number of capacities like principle HR capacities i.e. staffing, HR improvement, welfare and security, compensation and benefits, representative and work relations. This division additionally incorporates time office, staff cafeteria, transport and in-house clinic. The administrators of every one of these capacities specifically report to HR Director.

As, HR main function is to hire the right person for the right job which is seen here. This division is accountable to several issues like budget for staff, hiring, firing, documentation for all types of cases, maintaining record, attendance record, record of accrued annual leaves, payroll, appraisal report, confirmation or discontinuation of permanent staff, hospitalization, social security, full and final settlement, insurance policy, increments, maintaining rosters, overtime, memos, reference inquiry and so on. Industrial peace is seen in this hotel as there is no employee union, cause of major disturbance in organization operations. HR department makes sure that everyone is being treated equally here and all employees are satisfied with their work. Month to month get to gathers are organized for employees inspiration. They likewise arranged yearly functions in which workers are being honored for their execution.

3.8.1 STAFF CAFETERIA

It gives sound and quality nourishment to their workers. The menu is settled on a week by week premise. All nourishment things are set up in cafeteria own kitchen. It is controlled by Ms. Zahida and all of the reporting’s sent to Mr. Rizwan Hasan, HR executive. For seating game plan, cafeteria is separated into two ranges one is official territory for supervisory or above level and other for beneath supervisory level.

3.8.2 TIME OFFICE

It is utilized by representatives for entry and exit. Here, all workers are required to look at in and check for the support of record.

It lets us know whether the individual was available on a specific day or not. How numerous hours of obligation were performed by the worker? Proper participation sheet is kept up for every worker.

3.8.3 IN-HOUSE CLINIC

It is available for worker advantage and ease outfitted with all therapeutic offices like pharmaceuticals, crisis emergency treatment, registration and so forth for medicinal consideration of the representatives.

3.8.4 TRANSPORT SYSTEM

The lodging gives free of cost transport to its female representatives. Every driver keeps up a record of pickup and drop timings of all workers and after that this record is exchanged to roster which is then given over to HR division for record support.

4. MILESTONES ACHIEVEDFollowing were the tasks and learning during my tenure of internship

4.1 HIRING AUTHORIZATION

I figured out how to get ready procuring approval for recently employed staff or rehired staff. Hiring authorization is a record of all enlisting approval that is drawn up for workers that are contracted. There are two sorts of representative’s regular and support. Regular representative classification is further separated into manager (6months contract) and staff level (3months contract) though support staff is employed on an agreement of 3months. Soft and hard copy of all authorization are filed in the employee’s personal file.

4.2 EMPLOYEE MASTER DATABASE HANDLING

I altogether looked and figured out how to handle expert database. It records the workers appointed ID number, their names, date of begin and end, pay, leaves, increases, name badges etc.

4.3 ATTENDENCE

As soft copies of employee participation sheet are kept up for finance, consequently I additionally took a shot at it. Participation was kept up on excel sheet as well as on roster.

TYPES OF EMPLOYEES

REGULAR

MANAGERIAL LEVEL

STAFF LEVEL

SUPPORT

4.4 OVERTIME RECORD

I kept up the rundown to record the measure of extra minutes of representatives. This record is then sent to accounts office so representatives are remunerated in like manner.

4.5 LEAVES

An appropriate record of leaves was kept up and overhauled. These record not just aides in deciding yearly leaves of the worker additionally advise us about their sick, casual, compensatory day away from work and unique leave.

4.5 MEMOS

I additionally prepared distinctive notices/memos in regards to open occasions, extraordinary occasions for workers, declarations, compensation alterations and issues which concern any or all divisions.

4.6 INCREMENTS

I likewise arranged the increment rundown of representatives. All level of representatives is conceded a yearly increment of least 8% of gross endless supply of their persistent one year of administration.

1st warning - 8% 2nd warning - 6% 3rd or more warnings - 5% Showcase notice – Total disqualification ( no increase )

4.7 INSURANCE POLICY RECORD

A record is kept up of representatives who are put in various insurance policies. As new workers join the association, their names are added to the rundown of individuals to be included in the policy. It is categorized as following:

A – Directors B – Managers C – Supervisors

D – Staff

4.8 REFERENCE INQUIRY

I likewise arranged reference request which is then send to the specific association. At times before contracting reference request is sent to the association mentioned in their CVs where representative has been working previously.

4.9 HIRING PROCESS

I additionally took a shot at procuring documentation amid my entry level position. Once the individual is chosen after the meeting, distinctive methods are completed. Representative is required to present their police check, therapeutic and assurance from any two relatives.

4.10 NAME BADGES

I arranged name identifications of trainees and recently utilized individuals. A rundown of name identifications is kept up in expert database. It is crucial for each worker to wear their identifications. It helps your representatives keep up an open, agreeable business environment. It is use in Ramada Plaza Karachi because of the accompanying reasons:

Build corporate personality

Help workers address each other

Keeps proficient workplaces secure

Provide routes for client to recognize representatives

Create a discussion opening

4.11 ROSTER

I also took a shot at the inn roster i.e. time data framework for leave insertion of workers. Ramada is using “Time Information System “, time and attendance management software. Some important features are Promising Enterprise Level Data Security and Back-Up, Adaptable to Any Organizational Hierarchy and Work Environment, Graphical User Interface, MS Access and MS SQL Server Support, Flexible Report Generation Using Crystal Reports.

Other than this, I additionally did random work like recording, scanning, photocopy, printing, full and final settlements of representatives, calling candidates for the interview, making appraisal forms, issuing warning letters, locker handling, and calculating overtime.

5. CONCLUSION

I would like to conclude that over all working knowledge was great here. Despite the fact that this office is little contrasted with other association and offices yet it is amazingly productive. Under the supervision of Mr. Rizwan Hasan, Ms. Shaista Rifat and Mr. Sultan Hayat I took in a ton amid my entry level position as it was my first working experience. I was able to build up my aptitudes and abilities. This association has the radiant work society, incredible personalities and excellent work. The time I deserted here was exceptionally palatable for me.s

ramada plaza karachi- internship report

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